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Why You Should Avoid Hola VPN on Chrome

Simon Migliano

Simon Migliano is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times and more.

Our Verdict

We do not recommend using Hola VPN at all, including on Chrome. In this guide we'll provide an in-depth review of the Hola VPN Chrome extension, why it isn’t safe to use, and how to fully uninstall it from your device.

Hola VPN's Chrome Extension

Hola VPN is one of the most popular free VPN services around, with over 239 million users. Unfortunately, it isn’t safe to use.

In September 2021, Google removed the Hola VPN Chrome extension from the Chrome Web Store due to safety concerns. Users received a notification stating the add-on had been blocked because:

“Chrome found that ‘Hola Free VPN Proxy Unblocker – Best VPN’ contains malware”

NOTE: If you’ve received this notification, then Google has automatically disabled the Hola VPN Chrome extension for you. However, this won’t have removed it from Chrome entirely. We explain how to completely uninstall Hola VPN from Chrome later in this article.

As of writing, the Hola VPN extension has been reinstated on Chrome, however we still advise you not to use it.

In this guide, we’ll examine all the risks of using Hola VPN with Chrome. We’ll explain why the Hola VPN Chrome extension was blocked, why it isn’t safe to download, and how to remove it from your device.

We’ll also introduce three alternative free VPN extensions that are better and safer to use with Chrome.

EXPERT ADVICE: ExpressVPN is one of the fastest and most secure VPNs for Chrome. It also unblocks 10 Netflix regions, HBO Max, and many more streaming websites. Try ExpressVPN risk-free for 30 days.

Why You Shouldn’t Use Hola VPN on Chrome

In September 2021, Google removed the Hola VPN extension from the Chrome Web Store because it contained malware.

Hola explicitly denied any suggestion that its Chrome extension contains malware. It labeled the claim as “obviously false”.

A statement from Hola VPN on Twitter

Hola VPN denies that its Chrome Extension contains malware.

Google has now reinstated the Hola VPN extension, however our tests reveal Hola VPN is still not a safe VPN to use, on any device or browser.

Hola VPN puts your privacy and security at risk simply by having the software installed.

The VPN logs almost everything you do online, has a history of security breaches and vulnerabilities, and its free VPN doesn’t even encrypt your web traffic.

We don’t recommend using Hola VPN on any browser or device, including Google Chrome.

In this section, we’ll take a detailed look at the reasons why Hola VPN is unsafe to use with Chrome and in general.

Skip to the next section if want to learn how to remove Hola VPN from Chrome, or see three safe alternative VPNs for Chrome.

1. Overly-Intrusive Logging Policy

Hola has one of the most privacy-unfriendly logging policies we’ve ever seen.

The company openly admits to recording and storing information about its free users such as:

  • The websites you visit
  • The time and date you visited those websites
  • How long you spent on each website
  • Your birth date, profile picture and friends list (if you register or sign in via a social network)
  • Your public IP address

This is an excessive amount of data for a VPN service to collect from users, especially given that they retain the information for “as long as necessary”. It’s very likely that they’re sharing your data with third-parties, too.

Sadly, there’s a precedent for this. We found that Touch VPN’s Chrome extension logs your data and shares it with advertisers and law enforcement agencies.

There is simply no need to use a VPN with this level of disregard for your online privacy. It is one of the primary reasons why we advise readers to remove Hola VPN from their device.

2. Shares Your IP Address & Bandwidth

Hola Free VPN does not work like a normal VPN service.

Usually, VPN services will own or rent a network of servers located around the world. When you turn on the VPN, your traffic is routed through one of these private servers. This means the websites you visit see your connection originating from the location of the VPN server, and not from your true location.

By contrast, Hola VPN uses a peer-to-peer (P2P) network which routes your connection through another Hola users’ device on its way to the internet. Your traffic takes on their IP address, allowing you to access websites that are available in their location, but not yours.

Hola VPN's P2P network

Hola describes its P2P network as a “community-powered VPN”.

The P2P architecture lets Hola operate with significantly reduced costs because they don’t have to own and operate a network of servers themselves.

However, it puts users’ privacy and security at risk. By signing up to Hola Free VPN and using it with Chrome, you agree to join the P2P network. You agree to let other Hola members use your IP address for their own online activity. That means someone you don’t know could do something illegal online, and it would be traceable back to you and your device.

Being a peer in the network also means providing Hola with access to some of your device’s bandwidth. Not only is this a possible security threat, it’s also going to be costly if you have a slow internet connection or a monthly data limit.

The service claims to take bandwidth only when your device is charging and not in use, up to a maximum of 3MB a day on mobiles or 100MB on desktops. However, this is still concerning.

NOTE: Hola’s FAQ section states that the Chrome extension “operate[s] as a standard VPN service, and [is] not part of the Hola VPN peer-to-peer network”.

There are no extra details to evidence this claim, but if accurate it suggests the Hola VPN Chrome extension was not susceptible to the risks associated with Hola’s P2P architecture. Users were still subject to the company’s intrusive logging policy, though.

3. Hola Has A Controversial & Untrustworthy History

Because Hola VPN gives other users access to your device’s idle resources, the software is repeatedly at the center of events that highlight the company’s lack of transparency, security and care for its users’ privacy:

  1. Luminati: In 2014, it was revealed that Hola sells access to the VPN’s P2P network through its sister company, Luminati. This means it’s not just other Hola Free VPN users you’re letting use your IP address and bandwidth.

    For just $20 per GB, Luminati customers can buy their way onto your device (Luminati has recently rebranded to Bright Data, but the same business model is still in place).

    Hola Free VPN Luminati Statement

    Hola VPN sells your IP address and bandwidth to Luminati customers, too.

  2. 8chan Botnet Attack: Hola’s association with Luminati came to light after one customer used the idle resources of thousands of Hola Free VPN users to carry out a Distributed Denial of Service (DDoS) attack on 8chan.

    This prompted a team of security researchers to set up the Adios, Hola! website, which describes Hola VPN as a “poorly secured botnet” and encourages everyone to uninstall it.

  3. Malware: These same security researchers also found that Hola’s P2P design effectively allowed hackers to run whatever lines of code they liked on your computer. They could use this to install spyware, steal personal information, or infect your device with malware.
  4. Chrome Extension Hacked: In 2018, the Hola VPN Chrome extension was hacked for five hours. In this time, the hackers stole huge amounts of cryptocurrency from Hola users with the management platform MyEtherWallet. One individual reported losing approximately $12,000.

EXPERT ADVICE: Since Google blocked the Hola VPN Chrome extension, a number of APKs and cracked versions of the add-on have been created. We strongly advise against downloading one of these – not only for the reasons outlined above, but also because APK files and cracked software from unknown sources may often contain malware of its own.

4. No Netflix, No Torrenting & No Encryption

In addition to all of the privacy, security, and transparency issues described above, the fact is that Hola Free VPN is simply not a very good VPN service.

While its speeds are somewhat quick, our Hola VPN tests show the VPN doesn’t unblock Netflix, BBC iPlayer or Hulu.

In other words, you won’t be able to stream international content on Chrome regardless of which version of Hola VPN you’re using.

Hola also blocks all torrenting and P2P traffic on its network. Morever, the VPN doesn’t work in China and other highly-censored nations.

Most worryingly, Hola Free VPN doesn’t encrypt your data in any way. Your traffic is sent to the other nodes in the network unprotected. There is no kill switch, leak protection or split tunneling features, either.

Hola Premium VPN:

You can avoid becoming an exit node in Hola’s P2P network by upgrading to Hola’s Premium VPN subscription. It costs $2.99 a month (if you sign up for 3 years) or $14.99 for a rolling monthly subscription.

The premium service works more like a standard VPN and does use AES-256 encryption, as well as the IKEv2 protocol and a kill switch. That said, you’ll still be subject to Hola’s invasive logging policy and, for that reason, it’s not worth the risk.

Hola VPN pricing plans

Hola VPN offers premium subscription tiers that include encryption.

There are cheaper VPNs that work better, are more privacy friendly, and are operated by more trustworthy companies.

How to Uninstall Hola VPN from Chrome

Google has blocked Hola’s Chrome extension and removed it from the Chrome Web Store. However, you’ll need to manually uninstall it from the Chrome browser yourself in order to completely remove it.

To remove the Hola VPN extension from Chrome:

  1. Open Google Chrome.
  2. Click the hamburger menu in the top-right corner of the browser.
  3. Select ‘Settings’.
  4. Click ‘Extensions’ in the left-hand sidebar.
  5. Find ‘Hola Free VPN Proxy Unblocker – Best VPN’ in your extensions list.
  6. Select ‘Remove’ and then ‘Remove’ again when the second window pops up.

If you’ve ever installed the Hola VPN client elsewhere on your device, then you should also uninstall that. Adios Hola provides a helpful selection of removal guides covering a number of different devices.

EXPERT ADVICE: You can email privacy@hola.org to request the removal of your Hola account and all the data associated with it.

3 Safe Alternatives to Hola VPN on Chrome

Hola VPN’s Chrome extension isn’t a safe VPN for Chrome. You should consider using a more effective and safer alternative.

Here’s how the three top free VPN extensions for Chrome compare with Hola’s Chrome extension:

EXPERT ADVICE: The overall best Chrome VPN extension is ExpressVPN. It’s fast, highly-secure, and unblocks many geo-restricted websites.

1. CyberGhost: The #1 Free VPN Extension for Chrome

CyberGhost is one of the best VPNs we’ve reviewed. The VPN’s free Chrome extension is currently our top recommendation due to how secure and easy-to-use it is.

It’s also the only free Chrome extension that can reliably unblock US Netflix.

Unlike Hola Free VPN, CyberGhost’s Chrome extension is a fully-functioning VPN. That means your browser traffic is securely encrypted and routed through one of the company’s private servers, so you don’t have to worry about other users using your bandwidth.

The Chrome extension lets you connect to four different server locations:

  • Germany
  • Netherlands
  • Romania
  • US

The free version only has one server location in the US, but it easily lets you unblock and stream US Netflix from your browser.

2. HideMyAss: Fast, Secure & Privacy-Friendly

HideMyAss’ Chrome extension is also popular and completely free. It’s easy to use and it lets you connect to VPN servers in five different locations:

  • France (Paris)
  • Germany (Frankfurt)
  • Netherlands (Amsterdam)
  • UK (London)
  • US (New York)

Our streaming tests found that HideMyAss couldn’t unblock a single Netflix library. The Chrome extension has been reliable in the past but it’s had problems as of late.

Despite advertising itself as a proxy, HideMyAss does use encryption to protect your Chrome browser traffic. It includes an effective WebRTC blocking feature, too.

HideMyAss has a watertight logging policy, only storing the date of your connection and the amount of data transmitted during your session. Your browsing activity will be kept hidden from everyone, including HMA.

3. Windscribe: 14 Server Locations But Not Encrypted

Much like the NordVPN Chrome extension, Windscribe’s Chrome extension is not a full VPN like Hotspot Shield or HideMyAss. This means it’s capable of geo-spoofing your location, but it will not encrypt your traffic.

Windscribe is still an excellent free Chrome extension for casual browsing. You can pick between an impressive 14 server locations, including city-level choices. The speeds are good and Windscribe is the only free Chrome VPN we’ve seen that is capable of spoofing your HTML5 geolocation.

In our latest Windscribe VPN tests, Windscribe’s free Chrome extension did not work with any international Netflix libraries. The VPN’s free service also comes with a generous but still restrictive 10GB data limit.