Touch VPN isn’t just ineffective on Chrome, it’s also a risk to your privacy and security.
Though it will encrypt your traffic, our testing found that Touch VPN logs your real IP address, the domains you connect to, and the duration of your session. The chrome extension’s speeds are reasonably fast, but it won’t work to access Netflix or even assign you the right IP address.
The extension itself is basic, and the misspelled labels are representative of the lack of effort invested in the software.
The Chrome extension features multiple misspellings and oversights.
Put simply, we don’t recommend using Touch VPN on any browser or platform, including Chrome.
In this section, we’ll explain the reasons why Touch VPN is unsafe to use with Google Chrome and in general.
Skip to the next section if you’d rather learn how to uninstall Touch VPN from Chrome, or take a look at our recommendations for alternative VPNs that are safer than Touch VPN on Chrome.
1. Intrusive Logging Policy
Touch VPN’s Chrome extension collects the following information from users:
- IP address (allegedly deleted after each session)
- The duration of VPN sessions
- The bandwidth used
- The domains accessed (anonymized and aggregated)
- Device hashes
- Internet service provider
- Information about your carrier
Touch VPN is part of the Aura group, which also owns Hotspot Shield and Betternet, as well as a range of other cybersecurity products. The company is based in the US, which means it’s subject to several intrusive privacy laws and the Five-Eyes intelligence-sharing alliance.
However, Aura also provides a separate policy for its VPN products, where it assures readers:
“Aura does not record your VPN browsing activities in any way that can be associated back to you.”
This extends to your IP address, which Aura states is only collected during an active VPN connection and deleted once the session is over.
However, this is immediately undermined by the following section, which states that your IP address will still be recorded to protect against fraud, derive your approximate location, find servers near to you, and attribute advertisements:
Touch VPN will store your real IP address.
If Aura or Touch VPN is using your IP address for any of the reasons listed above, then it must be storing it beyond the VPN session.
Furthermore, your approximate geographic location taken in combination with your ISP is potentially identifiable information – even if your IP address isn’t stored.
This is particularly troubling when combined with Aura’s policy on law enforcement. The policy reveals that Aura will share your personal data if “required to do so by applicable law.”
2. Does Not Unblock Any Major Streaming Services
Touch VPN’s failure to assign you the correct IP address and geolocation on Chrome means accessing international Netflix libraries is impossible.
Touch VPN’s Chrome extension can’t access Netflix, even with the right IP address.
Streaming services like Netflix often restrict their content by region. For example, an American IP address is required to access the US Netflix library. A VPN or VPN browser extension can bypass this by assigning you the IP address of your chosen region.
This isn’t possible on Touch VPN’s Chrome extension, as it will frequently assign you the wrong IP address.
In fact, Touch VPN Chrome failed to access any major streaming service in our testing.
On the rare occasions we were assigned the correct IP, we still couldn’t access any Netflix libraries.
EXPERT ADVICE: If streaming is a priority for you then try out ExpressVPN. Its browser extension reliably unblocks US Netflix as well as nine other international libraries.
3. Poor Privacy, but Dependable Encryption
Despite advertising outdated SSL encryption, Touch VPN’s Chrome extension uses the OpenVPN TCP protocol encapsulated in TLS encryption. These are both effective and trusted forms of encryption that will keep your data safe.
We tested this by individually inspecting each data packet leaving our device when Touch VPN’s Chrome extension was enabled.
Touch VPN’s Chrome extension encrypted all our traffic using the TCP protocol.
Each data packet we analyzed displayed several lines of unintelligible symbols, proving that our traffic was encrypted. Without encryption, the URLs of any websites we’ve visited would appear unaltered.
We can’t fault Touch VPN’s Chrome extension here, but this level of encryption is pointless if your personal data is also being logged by the service.
4. Fast Connection Speeds on Nearby Servers
We tested our download and upload speeds before and after enabling the Touch VPN Chrome extension. In our tests, the browser extension barely impacted our browsing speeds when connected to nearby servers.
Here are our full speed test results: