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Hide.me

March 2017 - Review, Packages & Deals

Our verdict

“Really delivers on privacy without sacrificing speed”

8.3

RECOMMENDED FOR

  • Privacy
  • Streaming
  • Travel
  • Unblocking

HIGHLIGHTS

  • 80Mbps downloads on UK server
  • Killswitch & DNS leak blocking
  • Zero logging & strong privacy focus

Works with

  • BBC iPlayer
  • Gaming
  • Google-Gmail
  • Kodi
  • HBO
  • Torrenting
  • Facebook
  • Twitter

Top Hide.me packages for March 2017

Plus

$4.99 $3.32 per monthsave 33%
  • 1 Simultaneous Connection
  • Connect to 25 countries
  • 75 GB Data Transfer
View Package

Premium

$9.99 $6.49 per monthsave 35%
  • 5 Simultaneous Connections
  • Connect to 25 countries
  • Unrestricted Data Transfer
View Package

TOP10VPN RATING

Recommended For

  • Privacy

    Zero logs and great privacy features make this a standout VPN

  • Streaming

    UK server speeds are a BBC iPlayer fan's dream

  • Travel

    Simple and effective apps are great if you're on the go

Hide.me Overview

Hide.me is a Malaysia-based VPN that launched in 2011. It stands out thanks to its genuinely zero-log policy and strong privacy-first approach. These policies combine with some appealing advanced privacy features to deliver good value for what would otherwise be a fairly pricey proposition when looking at the Hide.me Premium package.

The average speed of the Hide.me network is perfectly adequate even if it won’t singe your eyebrows. However, speeds on the UK server are incredible: 80Mbps+ down and 100Mbps+ up. South American speeds were also blazing. Hide.me has a relatively small network but is adding countries regularly. Streaming works well in the main but Netflix remains blocked.

We loved the ease of use and functionality of the Hide.me apps even if they were nothing special to look at while customer support is friendly, quick and helpful.

What we like
  • Outrageous speeds on UK server
  • Snappy, responsive app
  • Great advanced features, including killswitch
What we like less
  • Blocked by Netflix
  • Fairly limited server choice with none in China
  • Data caps on cheaper packages.

SPEED & PERFORMANCE
8.0

Hide.me achieves world-beating speeds on its UK servers that blow its rivals out of the water. Uploads were even faster than downloads, making the UK server a great choice for European torrenters and gamers.

While that’s great news if you need to connect to that server, the rest of the network lags far behind. Most other servers achieved respectable results but nothing that would trouble the top tier VPNs. While Mexico and Brazil performed very well, it was a little disappointing to see a rather ordinary result from Hide.me’s US servers even if it remains fast enough to stream HD video. Connection speed was pleasingly very snappy across the network.

FeatureHide.meExpressVPNNordVPN
Max download speed 79.85 (UK)61.14 (UK)46.57 (US)
Max upload speed 101.74 (UK)36.64 (FRA)36.14 (US)
Ping time 3ms5ms5ms
Unlimited bandwidth TrueTrueTrue
Average time to connect 3s8s13s
Reliability score 8.79.89.6
Tested and working with BBC iPlayer, Gaming, Google-Gmail, Kodi, HBO, Torrenting, Facebook, TwitterNetflix, BBC iPlayer, Gaming, Torrenting, Facebook, Twitter, Google-Gmail, KodiNetflix, Facebook, BBC iPlayer, Torrenting, Twitter, Google-Gmail, Youtube, Kodi

Speed breakdown

SERVER LOCATIONDownload Speed (Mbps)Upload Speed (Mbps)
Australia9.041.54
Brazil21.0111.69
ChinaN/AN/A
France27.3819.65
Germany26.0318.22
Mexico18.7117.02
UK79.85101.74
USA19.7212.79

How do we test these VPN speeds?

  • We continuously test the performance of all our featured VPN providers to ensure you have all the latest information you need to choose.
  • We use the Ookla Speedtest tool on our fibre-optic line in central London, via our own paid-for VPN accounts to ensure the fairest results.
  • Our normal download speed is around 40Mbps, upload 18Mbps and ping 3ms and results are from London to the most popular global locations.
  • Our tests are intended to give you an idea of the range of connection speeds. The closer the server and faster your connection, the faster your speeds.

LOCATIONS
7.0

Hide.me has a fairly limited choice of server locations compared to some of its competitors. Don’t expect to be able to connect to the most exotic locations or choose from specific cities in most instances. However, Hide.me does have most of the more popular locations covered with new servers added regularly (Norway and India being fairly recent additions).

Hide.me has locations in several US cities but limits users to choosing between west and east coast and it being a lottery to what you get. Each location has been 4 and 8 servers and each server between 4 and 8 shared IP addresses.

FeatureHide.meExpressVPNNordVPN
Server locations 3114557
Servers 1251,000+790
IP addresses 50020,000+2,000
Dynamic server switching FalseFalseTrue

Server locations

Most popular locations

  • Brazil

  • Canada

  • Mexico

  • USA

    • San Jose
    • Washington, D.C.
    • Miami
    • Salt Lake City
    • Seattle
  • Austria

  • France

  • Germany

  • Iceland

  • Italy

  • Lithuania

  • Luxembourg

  • Netherlands

  • Norway

  • Poland

  • Romania

  • Sweden

  • Switzerland

  • Turkey

  • Ukraine

  • Australia

    • Sydney
    • Melbourne
  • Hong Kong

  • India

  • Japan

  • Morocco

  • Singapore

See all supported locations…

CUSTOMER SUPPORT
8.1

Hide.me is a straight-talking VPN. Their privacy policy is robust but also written in easy-to-understand language rather than dense legalese. This extends to their customer support. Ask questions on Livechat about the specifics of monitoring bandwidth use for Plus customers when you have a no-logging policy and you get straight answers. That’s refreshing and not as common as it should be. Livechat is good: quick and friendly without leaning too heavily on canned responses. Email wasn’t quite as snappy but still perfectly reasonable.

The knowledge base was also very comprehensive with plenty of screenshots and video. It was very well organised and easy to find tutorials for your specific device. If we had to nitpick, it could have a slightly slicker layout but we always prefer substance over style and Hide.me has that in spades.

FeatureHide.meAvira PhantomNordVPN
Support quality 9.27.49.2
Email response time 414hrs 57mins46hrs
24/7 support TrueTrueTrue
Live chat TrueFalseTrue
Knowledge base TrueTrueTrue
Video tutorials TrueFalseTrue

EASE OF USE
8.7

What we like
  • Main view is very simple and clear
  • Helpful tooltips explain advanced settings
  • Responsive app that's just really easy to use
What we like less
  • Mobile apps are slightly too stripped back
  • Simultaneous connections required separate log-ins

Hide.me may not have the best-looking apps in the world but they are supremely functional. Connection times are fast and the apps feel responsive and well laid out. On deskop, there’s a button to connect and a dropdown location menu next to it. It’s simple and clear even for the greenest VPN newbie.

Settings are sensibly arranged in tabs with helpful tooltips explaining less obvious things. It might look a bit dated but we loved it as it was so easy to use. It’s a piece of cake to switch between protocols or turn on the advanced privacy features. We also liked the lack of unnecessary maps, graphs and other fluff. Hide.me is streamlined and functional.

The mobile apps (which are near-identical on iOS and Android) also take a stripped back approach. While they remain pretty easy to use, they lack any advanced features or protocol selection or information. Our only real complaint is only permitting multiple simultaneous connections on the most expensive plan and requiring the creation of separate log-ins. This system is the price we pay for Hide.me not logging connection metadata however.

Is Hide.me compatible with my device?

FeatureHide.meExpressVPNNordVPN
Windows TrueTrueTrue
Mac TrueTrueTrue
Linux Manual TrueManual
iOS TrueTrueTrue
AndroidTrueTrueTrue
Windows Phone Manual Manual Manual
Blackberry Manual TrueFalse
Router Manual TrueManual
Kindle FalseTrueFalse
Games consoles FalseManual False

PRIVACY
9.8

Hide.me is an excellent choice if pure privacy is your priority. It has a zero logs policy and is incorporated in Malaysia, beyond the jurisdiction of the US and its intelligence allies or the EU data retention regulations. Hide.me create non-persistent logs of very basic connection data during your session, ie they are deleted afterwards. To manage Plus package customers’ data caps, Hide.me has basic data usage logs that are deleted and refreshed hourly. It’s an approach we like.

The advanced privacy features are numerous: killswitch, DNS leak blocking, DNS server options plus port selection and randomisation. Combine this with the full suite of protocols and their strong privacy policies and you have a real contender for the best VPN for privacy.

FeatureHide.meExpressVPNNordVPN
Open VPN (Auto) FalseTrueFalse
Open VPN (UDP/TCP) TrueTrueTrue
PPTP TrueTrueTrue
SSTP TrueTrueTrue
L2TP/IPSec TrueTrueTrue
IKEv2 TrueFalseTrue
Proprietary Protocols FalseTrueFalse
Supports TCP Port 443 TrueTrueFalse
Supports Obfsproxy FalseFalseTrue
Supports Multihop FalseFalseTrue
Supports SSH Tunnel FalseFalseFalse
Supports SSL Tunnel FalseFalseTrue
Permits P2P TrueTrueTrue
Strongest encryption AES-256AES-256AES-256
First party DNS servers FalseTrueTrue
DNS Leak Blocking TrueTrueTrue
Killswitch TrueTrueTrue
Accepts Bitcoin TrueTrueTrue
Accepts Paypal TrueTrueTrue
Anonymous payment method TrueTrueTrue
Activity logging FalseFalseFalse
Connection logging FalseTrueFalse
Tor over VPN server FalseFalseTrue

VALUE FOR MONEY
8.8

What we like
  • Tons of advanced privacy options
  • Support for manual set-up on wide range of devices
  • Ridiculous performance on UK server
What we like less
  • Data caps on cheaper plans
  • Premium plan is quite pricey
  • No auto options for protocol selection

final score
8.3

“Really delivers on privacy without sacrificing speed”

Visit Hide.me website