NordVPN will no longer be offering a week-long free trial to new users because scammers were allegedly taking advantage of it, causing damage to the VPN’s infrastructure.
A live chat agent from NordVPN told Top10VPN that the free trial was “heavily abused by scammers,” which “took a toll on [NordVPN’s] infrastructure” and “harmed [the] service in multiple ways.”
According to the customer support employee, the “insignificant advantages provided by free trial were not enough to justify all major drawbacks.”
While potential customers can no longer access the free trial, NordVPN still offers a 30-day money-back guarantee for those who want to test out the service risk-free.
Customers must contact NordVPN’s customer support in order to get their money back, and support agents will attempt to help those experiencing technical issues before processing a refund.
“We seek your full satisfaction with our services. However, we would like to troubleshoot an issue you experience first,” says NordVPN’s Terms of Service.
“There are common VPN service configuration issues that may hinder NordVPN service for you and we resolve most of user issues encountered.”
The money-back guarantee doesn’t apply to users that subscribe to the service via the MacOS or iOS App Stores or those who purchase a plan from any of NordVPN’s resellers, including Amazon, BestBuy, and StackSocial.
NordVPN’s former seven-day free trial required users to input their payment details. Customers would be automatically enrolled onto the premium three-year plan if they chose not to cancel the free trial within a week.
Free trials are rare in the VPN market, with services instead usually offering money-back guarantees. In the best cases, users can request a refund no-questions-asked, but some are subject to restrictions such as data caps.
NordVPN’s decision to remove the free trial option comes shortly after the UK Advertising Standards Agency (ASA) banned the company’s ad, claiming that it exaggerates the dangers of using public WiFi without a VPN.