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Encrypt.me Review

By Callum Tennent | Updated January 13, 2020

Ranked #52 out of 72 VPNs

Encrypt.me screenshot

Read Encrypt.me user reviews

Encrypt.me calls itself the “super simple VPN that you can trust.” At least one part of this statement is correct. But which is it?

You’ll find out right here, in our in-depth, unbiased review of Encrypt.me VPN. We leave no stone unturned in answering all the questions we get asked about it, such as:

  • How does Encrypt.me work?
  • Is Encrypt.me good?
  • Who owns Encrypt.me?
  • Is it safe?

These are all very important questions that get to the root of the issue: should you pay to download Encrypt.me or not?

Before going in-depth, here’s a quick summary of what we think its pros and cons are:

Encrypt.me Pros & Cons

  1. Honest & transparent service
  2. Fast speeds
  3. Decent spread of servers
  4. Good for streaming
  1. Dreadful privacy policy
  2. Torrenting not allowed
  3. Won’t work against censorship
  4. Basic level of security
  5. Too many pricing plans & too expensive
  6. Can only pay via debit & credit card

Encrypt.me Key Summary

Data CapUnlimited
Speed82Mbps
Logging PolicyIntrusive Logging
Data LeaksNo
JurisdictionUS (Five-Eyes Member)
Servers132
IP Addresses132
Countries31
US NetflixYes
TorrentingNo
Works in ChinaNo
SupportOnline Resources & Email
Cheapest Price$8.33
Official WebsiteEncrypt.me

If you’re still looking to get into the nitty gritty of Encrypt.me, take a look below at the the people and history behind Encrypt.me as we ask: can this VPN service be trusted?

Who is Encrypt.me?

About & Logging

Encrypt.me was founded in 2011 as Cloak VPN by Microsoft veterans Dave Peck, Nick Robinson, and Peter Sagerson. They worked on Microsoft’s Mac apps before moving into the VPN business.

Dave Peck has a twitter profile and a blog and has done interviews about his company, so there’s plenty of transparency and information.

Encrypt.me Co-Founder Dave Peck

Encrypt.me Co-Founder Dave Peck

Nick Robinson left the company after Cloak VPN was bought by StackPath in 2017 and renamed Encrypt.me. StackPath is a big name in network security but in April 2019 the tech giant j2 Global acquired StackPath’s VPN brands, including IPVanish and StrongVPN. j2 also owns a number of tech websites you might be familiar with, including IGN, Mashable, and PCMag.

Curiously for a VPN team, the company bios on Encrypt.me’s website advertises members of staff that have a “great admiration for a well-targeted ad” and a business strategist we should “watch out” for. Not exactly encouraging from a company supposed to be protecting your privacy and data. 

It now has offices in Dallas, Guadalajara, Orlando, and Seattle. It’s good to have a transparent base of operations, but the US is one of the worst places to choose for a VPN, considering its intrusive anti-privacy laws and snooping capabilities. 

As you’ll see in a moment, Encrypt.me shows absolutely no indication of resisting cooperation with the US government. Read on to see why using Encrypt.me is dangerous for your privacy

Logging Policy

Encrypt.me is clear and open about the fact that it “keep[s] minimal logs, for at most 16 days, after which they are securely deleted.” 

We’re tired of VPNs claiming to be ‘no logs’ when it doesn’t take much to discover the opposite, so at least Encrypt.me is upfront and honest on the matter. 

But that’s not much good when Encrypt.me’s privacy policy itself is so horrible. It details what it logs in its Policies page alongside a rationale in a privacy policy (which hasn’t been updated since 2013). 

We know that Encrypt.me logs:

  • The number of bytes sent and received
  • The length of time connected
  • The IP address connected from and the (virtual) IP it assigns
  • The source port of the outgoing connection with start and end times
  • “General behaviors” when using the Android app

We don’t like the ambiguity and tone of the phrase ‘general behaviors’. What even is ‘general behavior’?

Nothing about a VPN privacy policy should be general. Encrypt.me should get specific and avoid this sort of language. 

While Encrypt.me says that it deletes information after 16 days, it also stores some data indefinitely.

This includes:

  • Record of lifetime bytes sent and received and time connected
  • Aggregate usage metrics for monitoring and analysis
  • Aggregate statistics for regional IP address blocks

This is a shocking privacy policy. The only thing it doesn’t log is what actual sites you visit. 

Frankly, Encrypt.me’s attitude stinks. It doesn’t seem dedicated to protecting user privacy, and seems enthusiastic about cooperating in data handovers.

Above-average speeds

Speed & Reliability

We picked up fast speeds using Encrypt.me. Check it out:

Download speed without Encrypt.me: 98.45Mbps

Download speed with Encrypt.me: 81.85Mbps

Our download speed loss when Encrypt.me is running: 6%

Local Speed Test Results

Before using Encrypt.me:

  1. DownloadMbps

    98.45

  2. UploadMbps

    97.07

  3. Pingms

    8

When connected to Encrypt.me:

  1. DownloadMbps

    81.85

  2. UploadMbps

    81.99

  3. Pingms

    24

This is a very minimal speed loss on local connections and high download speeds. 

Same country connections won’t affect your performance much at all.

How about when connecting across longer distances?

We consider that too, and work out the average speeds you can expect when connecting out to these locations through a scientific speed testing process. Here are Encrypt.me’s scores:

  • US: 54.94Mbps (download) & 17.47Mbps (upload)
  • Germany: 64.19Mbps (download) & 57.12Mbps (upload)
  • Australia: 33.35Mbps (download) & 16.27Mbps (upload)

These are strong speeds, too. Encrypt.me isn’t a bad choice for an international VPN if download speeds are your main priority. 

Nice list of locations but could use more

Server Locations

Globe with a blue flag31Countries
Image of a city landscape55Cities
Image of a pink marker132IP Addresses

You get a decent spread of locations with Encrypt.me. 

It’s not competing with the top – nowhere near – but you’re likely to find and connect to a server near to you. 

There are a number of city-level servers for the likes of Australia, Canada, US, and UK (55 in total) and at least one server on every continent.

 

Encrypt.me Server Locations

Encrypt.me Server Locations

African and South American users will have to be content with just the one option in South Africa and Brazil respectively, though.

Encrypt.me’s website specifies that it maintains 132 servers, but has no mention of individual IP addresses – we can only assume it’s one per server.

Effective at unblocking streaming services

Streaming & Torrenting

Encrypt.me works with BBC iPlayer. We had no problems at all using the London and Manchester servers to unblock the popular British streaming service.

We also managed to unblock US Netflix with the Nashville, Tennessee server. Netflix doesn’t work on all of Encrypt.me’s servers, so you might need to spend some time testing them out.

The situation wasn’t good with Disney+, though, which didn’t work on any US, Australia, or other Disney+ region server. 

Torrenting

Encrypt.me emphasizes the fact that it’s not a VPN designed to protect ‘elicit’ activity and that it is “subject to federal, state, and local laws and we will absolutely uphold them.”

It reiterates this multiple times, sounding a bit like Judge Dredd: 

“Should it ever become necessary to respond to a legal request, we will do so. We will always strive to both protect our users and uphold the law of the land.”

This attitude is likely stated to deter anyone from using Encrypt.me to torrent illegally. But it seems perfectly legal P2P activity is discouraged too – we were throttled to the point of it being useless.

Not going to beat censorship

Censorship

As part of an audit of Encrypt.me by neutral firm Security Innovation, it was discovered that its Android application came with no obfuscation and therefore “heightens the risk of a user being identified as VPN customer in countries where a VPN may be banned.” Security Innovation detailed the risk as such:

Screenshot taken from the Encrypt.me Audit by Security Innovation

Screenshot taken from the Encrypt.me audit by Security Innovation

This makes the Encrypt.me Android app compromised when trying to bypass censorship in China, Russia, UAE, Turkey, and others. 

Encrypt.me is open about this, stating: “we are aware of connection problems in mainland China.” 

Encrypt.me is also completely blocked in Iran. 

Available on standard platforms

Platforms & Devices

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid

Encrypt.me VPN has apps for Windows, MacOS, iOS, and Android. 

Encrypt.me is also available on Amazon Fire TV Stick, which isn’t as common as you’d think – very useful if you’re one of the millions who uses the Amazon Fire TV family of devices to stream your favorite shows and movies.

There’s no support for Linux, though, so if you’re not a user of one of the big two desktop operating systems then we recommend you try another VPN – like Mullvad, which has a fully-featured Linux app.

Encrypt.me lets you use its VPN app on “as many devices as you like.” That’s great, but it asks “you keep it to one account per person,” so no sharing it with your family or housemates. Not only that, but we also suspect that it does not allow you to use it on more than one of your own devices at a time.

This is because Encrypt.me also sells subscriptions under the ‘Families’ deal, which allows up to five devices to be used at once – and costs an extra $50 per year, which is an awful lot for such a basic extra.

Basic security with flaws

Encryption & Security

Protocols

IKEv2/IPSec

OpenVPN (TCP/UDP)

Encryption

Undisclosed

Security

DNS Leak Blocking

WebRTC Leak Blocking

Advanced features

Please see our VPN Glossary if these terms confuse you and would like to learn more.

Encrypt.me is safe, but it’s the bare necessities. 

It had an independent audit conducted in 2017 by a third-party firm called Security Innovation. It conducted “a service-wide code-open penetration test” and then had a follow-up audit in 2019 that “found zero sensitive customer information leak risk.”

However, there were some issues raised.

Encrypt.me’s independent audit states that the app is vulnerable to DLL hijacking attacks, meaning “an attacker can create, modify, or delete any data the application can access.”

That’s far from great, but it requires a skilled hacker to perform. 

The only additional feature that Encrypt.me includes is DNS leak protection, automatically turned on from startup and easily toggled off. 

There’s barely any other security features to discover and choose from when using the Encrypt.me app. 

Encrypt.me does have a VPN kill switch called ‘OverCloak’, though, which is important and always welcome.

We know that it uses a solid protocol, too – OpenVPN, the best around. It allows you to choose between UDP and TCP variants, the difference being explained briefly too, which is helpful.

Needs more features

Ease of Use

How to Install & Set Up Encrypt.me

There isn’t much to the Encrypt.me app in terms of its design and visual appeal. 

It’s essentially a window with the option to ‘Encrypt Me’. To change servers you click the location indicator in the top right and a list appears. These are organized alphabetically, including city servers. This is annoying as cities in the same country can be very far away from each other on the list.

Encrypt.me Home Window Screen

Other than that, you can select the settings cog which opens a new window for information and options regarding ‘Account’, ‘Networks’ ‘Transporter’, ‘Support’, and more. 

In ‘Advanced’ you can find a toggle option to ‘Enable DNS Leak Protection’. 

This is all very sparse and you wonder what exactly you’re paying for other than the most basic stuff, although this will likely suit your average user and newcomer.

It’s also odd that the window is green when you are not connected to a VPN server and blue when you are.  This is very confusing and not intuitive at all.

24/7 live chat would go a long way

Customer Support

EmailYes
Online ResourcesYes

To contact support, you can fill out a message form that asks you to list your ‘Type of Problem’ and a description of the problem. 

This is found in the settings window of the app. 

There’s also a link here that connects you to the help page of its website. There’s a few helpful resources here, including quick start guides, app specific support and information about its technology. 

There is a chat option on the Encrypt.me website, which is a good feature to see. If you type, a bot responds with suggested help articles. If it can’t help you, you can tell it you still need help and eventually get to a real human live chat agent.

The problem is, Encrypt.me live chat is not 24/7. When we attempted to contact it (during the middle of the British working day) all of its services were offline.

 

Encrypt.me Customer Support Window

Only available with card payment

Pricing

Encrypt.me Pricing Plan

Encrypt.me is available on two pricing plans – one for a month and another for a year. 

You save 17% on the monthly cost if you go for the longer-term offer, which is paid in one large $99.99 fee ($8.33 per month). 

The one month service is priced at $9.99. Most premium VPN services fall just under $10 on its short term subscriptions, so this is about standard.

However, we think Encrypt.me is way too expensive when you consider the standard of VPN on offer.

Encrypt.me does also have a ‘Mini Plan’ priced at $2.99 a month – with the catch that it only gives you 5GB of data per month. We would recommend that under no circumstances do you pay for that. 5GB won’t even last you a day, depending on how heavy your internet usage is.

Want a better alternative? Check out our list of the best cheap VPNs.

Encrypt.me also allows you to purchase a ‘Pass’ for one week ($3.99), one month ($9.99) or one year ($99.99). These are just like normal subscriptions, except they don’t automatically renew.

There’s also ‘Families’, for multiple devices. This costs $12.99 per month or $149.99 per year – even more expensive. 

Many VPNs allow individual subscription to be used simultaneously on a number of devices without paying extra, so it’s a shame to see a VPN charge more for a feature that is commonly standard.

Encrypt.me should think about simplifying all this. 

There is, however, a 14-day free trial to take advantage of. We recommend you do try it if you’re still interested. 

  1. Monthly

    US$9.99/mo

    Billed $9.99 every month
  2. 12 months

    US$8.33/mo

    Billed $99.99 every 12 months
    Save 17%

All plans have 30-day money-back guarantee

Payment & Refund Options

Credit CardYes

Encrypt.me is an odd one when it comes to payment methods as it doesn’t even allow you to use PayPal.

Encrypt.me VPN only accepts credit and debit cards and you can forget about paying with cryptocurrencies. 

Cryptocurrencies are the most private method of payment (after cash), so naturally it appeals to plenty of VPN users – perhaps you’re one of them. Not having this option is a drawback, but if you care that much about your privacy then it’s obvious at this point that Encrypt.me isn’t for you, anyway. 

It does offer a 30-day money-back guarantee, but only if you’ve purchased through the website. It states:

If you’ve purchased service directly through one of the Encrypt.me apps, we are (unfortunately) unable to directly refund your purchase. 

If you buy Encrypt.me through iTunes you have to contact them for this refund and not Encrypt.me. 

Do We Recommend Encrypt.me?

The Bottom Line

No – not with this privacy policy. 

While we may like Encrypt.me’s honesty and transparency on most things, we don’t like what we see. This VPN stores too much data for too long and even permanently. It’s also got some security issues and a bad jurisdiction.

We know for a fact that you can find better than this.

Alternatives to Encrypt.me

ExpressVPN Logo

ExpressVPN

ExpressVPN is actually a lot cheaper than Encrypt.me and it’s our number one recommended service. We’ve seen nothing but solid evidence that ExpressVPN works to protect you and your privacy, so it’s certainly worth checking out. Read ExpressVPN review

NordVPN Logo

NordVPN

If you don’t want to pay what it costs to get ExpressVPN, NordVPN is much cheaper and almost as highly rated. It's our number two overall VPN, so certainly worth consideration. Read NordVPN review

About the Author


  • Headshot of Top10VPN.com Site Editor Callum Tennent

    Callum Tennent

    Callum is our site editor and a member of the IAPP and the EC-Council's Knowledge Review Committee. He oversees all our VPN testing, reviews, guides and advice. Read full bio

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