OneVPN may have the veneer of a top-tier VPN provider, but look closely and you’ll find it has many of the typical faults of a new VPN.
While speeds are often extremely good and the app works in China, customer support isn’t easily within reach and the user experience is mostly bad.
More seriously, the provider is under jurisdiction of Hong Kong, which compromises its promise of secure privacy. Even more, its servers are frustratingly unreliable.
Pricing & Deals
OneVPN is quite expensive. A single month costs $7.95 and a six month subscription costs $4.99 per month. If you commit to an entire year you can save, albeit not much, at $4.00 a month.
Get 50% off OneVPN's 12-month plan
OneVPN Pricing & Deals
While it doesn’t seem too much more expensive than other top performing VPNs, OneVPN offers nowhere near the performance of similarly priced providers – NordVPN is just $2.99 per month best offer.
Should you subscribe to OneVPN and feel that it isn’t the VPN for you, you can claim a 100% money back guarantee within seven days. That’s fine, but we’ve seen VPNs offer a far more generous 30-day money back guarantee.
Payment & Refund Options
You can purchase OneVPN via a variety of means, including Credit Card, PayPal, Payment Wall, Gift Cards and BitPay for extra privacy.
Speed & Reliability
OneVPN calls itself the “world’s fastest VPN”. Like most that claim this, it’s an exaggeration. Nevertheless our tests reveal a brisk and speedy VPN.
The European servers that we tested all performed strong, with the peak server being the Netherlands, averaging 98 Mbps downloads and 97 Mbps uploads. These are exceptional speeds.
Even far from our UK base we found better-than-average performances, with 44 Mbps in Canada for downloads and 51 Mbps uploads.
However, the USA underperformed considerably, only averaging 15 Mbps downloads and 9 Mbps for uploads.
To counterbalance the more impressive speeds are consistently slow connection times. On average it took between 40-45 seconds to connect to a US server, 50 seconds for Australia, 38 seconds for Canada, and 40 seconds for France. Attempting connection to the Egypt server took twenty minutes before we gave up.
OneVPN purports to offer an impressive quantity of server locations covering a notable expanse of the globe, even if it has little to offer by way of Middle East and African servers.
However, this isn’t at all the case when using the app. Many servers simply do not work, reporting ‘Connection Errors’. One example: connecting to the US was a nightmare for us. Despite a number of servers within the country, most either didn’t connect or lied when they said they had, actually connecting us to Japan or Canada.
Testing each one and manually checking the IP address, we finally found a single New Jersey server.
This leads us to believe that the number of advertised servers is greatly exaggerated.
Platforms & Devices
OneVPN offers a decent array of apps for different platforms and devices, including Windows, MacOS, Android, and router.
They also offer specific guides for your chosen platform or device. For example, a list of supported routers is available on the site alongside detailed setup guides for each with helpful images.
As part of your subscription, OneVPN claim to offer anti-malware, ad blockers, and NAT firewalls, but there is no trace of them to be found in the app or even on the site.
Streaming & Torrenting
It took us so long to find a functioning US server to test for Netflix that you’d likely give up before you’ve even attempted to stream content. When we finally did find one in the country Netflix didn’t work. This is a terrible choice for fans of the service. To find the best VPN for Netflix, it’s worth visiting our helpful guide to the best VPN services for Netflix.
There was more success with BBC iPlayer though, streaming content unrestricted. Fast download speeds in the UK ensures a flowing, buffer-free viewing experience.
Torrenting is also allowed and strong privacy features help to promote user confidence. Torrenting is not the quickest we’ve encountered, but it’s perfectly fine.
Encryption & Security
OneVPN claims “high-grade encryption”, employing PPTP, L2TP/IPsec, TCP, UDP, and Open Connect. It allows for Open VPN – our favoured protocol.
It also employs AES-256 encryption, which is the best in the business for security.
For customisation benefits, the protocols are easily changed via a drop down box on the main page.
It also has the option of a kill switch, easily switched on. It’s not quite clear why it’s not on as standard operating procedure, especially as we did experience connection drops – so don’t forget to turn it on.
- OpenVPN (TCP/UDP)
- VPN Kill Switch
From the app and website, it’s unclear just how effective OneVPN would be in a high censorship nation like Russia or China.
Contacting them, support confirmed the efficacy of the app within China, assuring us of “satisfied” China clients. Support went on to explain how “we usually provide an easy additional set of instructions & remote assistance” and that “We use OpenConnect protocol to operate in China” and promising a future app specifically for China users.
All of this is very promising, which gives us no reason to doubt to the contrary. It’s an impressive plus for the provider when many don’t work in the country anymore as a result of the Great Firewall. To discover those that do, take a look our guide to the best VPN services for China.
What information OneVPN does collect is: name, email address.
It uses this “to provide you the step to step support if you stuck somewhere” [sic] and “to send the newsletters, confirmation emails, your package’s information, to update about the upcoming events and its promotional launch on OneVPN.”
It also collects information concerning login and logout time, but everything in between remains completely unknown.
This is minimal, and it’s reassuring that it retains no information besides this. It can’t share sensitive information with any third-party as there is none.
OneVPN is under the jurisdiction of Hong Kong, an unsuitable place for a VPN provider due to increasing pressure and influence from China. Pressure that has, according to Freedom House, transformed the region from ‘Free’ to only ‘Partly Free’.
A VPN like Surfshark is much better in this case, being based in the British Virgin Islands – away from political pressures and surveillance organisations.
Ease of Use
The app itself isn’t entirely intuitive and oftentimes outright buggy. It takes some time to come to terms with. One example: some parts require double-clicks while others do not, and it’s not clear at first which are which. The design and interface could do with some work.
There are some customisation options within the settings. You can turn the kill switch on, there are DNS leak fixes, as well as customisation options to establish a default server via a helpful drop down menu.
OneVPN is easily downloaded from their website followed by some install prompts.
Testing the customer support of OneVPN, we initially tried the website form but the ‘Send’ button wouldn’t respond.
Within the app there is no customer support, not even an FAQ. To select both takes you to the external website. This is quite a frustrating and time consuming.
Support is actually available for subscription users but it requires a somewhat arduous login to the client area followed by some links to a basic email form called “Tickets”. Compared to the ease and efficiency of customer support with providers like ExpressVPN, this is way below the standards of a top-tier VPN.
Still, the response was quick for this sort of support (half a day) and helpfully exhaustive too, offering plenty of information and knowledge.
The Bottom Line
- Fast speeds
- Strong on privacy
- Jurisdiction in Hong Kong
- No access to Netflix
- Unreliable servers