SpyOFF is a secure VPN with simple apps that will appeal to VPN newbies. Performance is consistently good on local connections and doesn’t drop off too much internationally, however high ping times mean it probably isn’t a good choice for gamers. We also experienced some connection issues at times. It currently works with Netflix but has been inconsistent. BBC iPlayer is completely blocked. The custom apps are available for popular platforms, including routers, and can be manually configured to work with loads of different devices.
SpyOFF is pretty secure and comes with essential features such as a VPN kill switch and DNS leak protection, both of which are baked into the desktop app. A minimal logs policy means nothing you do online can be traced back to you as an individual, and headquarters in a privacy-friendly jurisdiction is an added bonus. Customer support is fairly average, with a good range of online resources, but annoyingly we never received a response when we emailed the support team.
Pricing & Deals
SpyOFF offers three different pricing plans- the longer subscription you sign up for, the less you pay on a monthly basis.
Paying for a single month is the most expensive option at $12.99 – this is pretty pricey, even compared to our top-tier providers. Thankfully you can reduce the monthly cost by 57% to a very reasonable $5.60 by opting for the annual plan, and SpyOFF is currently offering four months extra free of charge, meaning you get 16 months for the price of 12. There’s also a six-month option at $10.99 per month, saving you 15%.
SpyOFF VPN Coupon
Get 57% off SpyOFF VPN's 16-month plan
SpyOFF VPN Pricing & Deals
SpyOFF offers both a three-day free trial and a 30-day money-back guarantee. It’s pretty difficult to find the free trial on their main website, but after doing an internet search we were taken to the correct page (www.free.spyoff.com). In order to try the full service free of charge, you’ll have to sign up with an email address and choose a password, however unlikely many other providers you aren’t required to enter any payment details, which we really like.
For those who don’t take advantage of the free trial, SpyOFF also provides a 30-day money-back guarantee. This is genuinely no questions asked, so you’re eligible for a refund even if you are just ‘dissatisfied’ with the product. Simply contact the Support team – they will try to troubleshoot any issues first but you’re still free to quit even if they manage to fix your problem.
Payment & Refund Options
SpyOFF offers the usual range of payment options, including most major credit and debit cards and PayPal. You can also pay using Bitcoin, although currently no other cryptocurrencies are currently accepted, and there’s also a distinct lack of international methods.
Speed & Reliability
SpyOFF certainly won’t be troubling top-tier providers in this area but performance both locally and internationally will be more than good enough for the majority of everyday users.
SpyOFF’s performance on local connections wasn’t anything to write home about, but peak speeds of up to 71Mbps on local connections mean you’ll be able to do pretty much anything you want to online without any problems.
Even connecting out to the US from Europe we recorded excellent average speeds of 31Mbps, although performance dropped dramatically over longer distances with Japan producing a measly 4Mbps, hardly enough for general browsing let alone anything else.
Uploads were much the same as downloads, peaking at 62Mbps on local connections. The rules on torrenting aren’t made particularly clear, but it doesn’t state anywhere on the website or apps that it isn’t permitted on any servers, so we can only presume P2P activity is allowed in all locations.
Latency came in at 7ms even on same-country connections, so SpyOFF isn’t the best choice for hardcore gamers. There are providers out there offering super-low ping times of 1ms or sometimes even less for a smooth, lag-free gaming experience.
To find out more about our speed testing methodologies, please read How We Review VPNs.
SpyOFF’s server network is decent sized with 40 countries on offer across the globe. This will probably be enough for most everyday users as the majority of popular locations are covered, however should you need to connect to anywhere unusual then there are providers on the current market offering upwards of 100 different countries, with HideMyAss! coming in at the top. We’d advise checking the server list on SpyOFF’s website before you sign up just to be sure.
Considering how few countries there are to choose from, SpyOFF offers a surprisingly large pool of IP addresses, with 14,000 spread over 1000 individual servers. This means that you’re very unlikely to experience server congestion, even at peak times such as evenings and weekends, as the server list continues to grow with the expanding user base.
There is a choice of seven US city-level servers, which goes some way to helping users in the country connect to the closest possible server for the most reliable speeds. There’s also city-specific server choice in Germany, but unfortunately nowhere else.
As usual, Europe and North America have the best coverage, but users in the Asia-Pacific region can choose from Australia, Hong Kong, India, Japan, Singapore and a couple more. Unfortunately, Brazil is the only choice in the whole of South and Central America. African users can choose between Ghana, Libya, Nigeria, and South Africa.
Platforms & Devices
SpyOFF offers custom apps for Microsoft Windows, MacOS, iOS, and Android devices. Unfortunately there’s no native client for Linux but it can be manually configured to support the software – you’ll find a setup guide for this on the support section of the website.
You can also install the software at router level but this is only currently possible on DD-WRT and Tomato routers (again, you can find instructions for this on the website). You can always buy one that’s been pre-flashed.
Once the router is set up, all Internet-connected devices in your home will be protected, including games consoles and streaming devices.
SpyOFF offer a proxy browser extension for Google Chrome, which is a great added bonus if you’re a heavy browser user.
Just be aware that the extension doesn’t come with the security features or privacy levels offered by the main apps.
Streaming & Torrenting
A lack of dedicated streaming servers means that SpyOFF isn’t a good choice if you’re looking for quick, hassle-free access to popular sites such as Netflix or BBC iPlayer. During our latest tests, we could watch Netflix on a couple of the US servers, but access hasn’t been very reliable in the past.
Unfortunately, BBC iPlayer didn’t work on either the London or the Manchester server. The BBC has recently cracked down on VPN providers, so we didn’t really expect much here. If you are looking for a reliable VPN for streaming, we’ve put together a list of our top picks to help you out.
There’s also no mention of torrenting on SpyOFF’s website, which usually means it’s permitted in all locations. It’s a bit of a shame that there are no servers optimized for P2P activity, but reliable uploads on the majority of local connections mean that this isn’t too much to worry about. A minimal-logs policy is an added bonus here, as it ensures your torrenting remains secure and private.
Encryption & Security
SpyOFF does pretty well when it comes to privacy but offers far less advanced features than some of our top-tier providers.
The desktop app automatically connects via OpenVPN, which we really like as this is the best protocol in terms of striking a balance between speed and security, and you can toggle between UDP and TCP depending on what you’re going to be doing online. There are other protocols to choose from should you need them, but we’d recommend connecting via OpenVPN for the majority of people. Encryption is via top cipher AES-256, which is considered totally ‘unhackable’.
The desktop app comes with a few essential features, such as a VPN kill switch, which protects your true IP address from being exposed in case of a connection drop by blocking all of your web traffic until you reconnect to the VPN. You can also turn on ‘enhanced’ DNS leak protection – we’re not sure how this differs from standard DNS leak protection, but we didn’t experience any leaks during our independent tests.
We were a little disappointed at the lack of configurable privacy settings on the desktop app, such as split tunneling, as this is something we’d usually expect from a provider of this size. There’s also no clarification as to whether SpyOFF operates their own DNS servers or rents them from a third party, which is a little frustrating – we did reach out to the support team and question this but unfortunately received no response.
Overall it’s good enough for those looking to protect themselves on public WiFi and mask their true IP address to stream or torrent securely, but a lack of transparency regarding some features could put off those seeking the highest levels of privacy.
- OpenVPN (TCP/UDP)
- DNS Leak Blocking
- VPN Kill Switch
- WebRTC Leak Blocking
Due to a lack of additional obfuscation tools, we would hesitate to recommend SpyOFF to those who are mainly going to be connecting out from countries with high levels of government censorship such as China. This is because if you simply connect using OpenVPN or any other common VPN protocol, rather than a stealth protocol specifically designed to ‘scramble’ your VPN data, there’s a very high chance that your traffic will be detected and blocked by censors, preventing you from getting online.
If you live in or are planning on travelling to any high-censorship countries, we’d recommend looking for a VPN provider that offers some kind of ‘stealth’ protocol, such as Astrill, giving you a much better chance of bypassing the censors and accessing the internet without any restrictions.
SpyOFF maintains a very minimal logging policy.
It doesn’t record IP addresses (from you or your destination server), browsing history, the destination of your internet connection, or DNS requests, meaning there’s no way that anything you do online can be traced back to you as an individual.
It does log some anonymous usage stats if you don’t opt out of data sharing, including:
- Diagnostic information about failure of a VPN connection attempt
- Speed test data
- Crash reports, even without personally identifiable information
This information is essential for troubleshooting purposes and to make sure no servers are becoming overloaded at peak times.
SpyOFF is operated by Sareta S.r.l. and is headquartered in San Marino, making it exempt from intrusive EU surveillance laws and intelligence-sharing agreements with other countries including the US, UK and Australia. This means that they’re not required to collect or store information on any user activity, so even if law enforcement agencies were to request your data, SpyOFF would simply have nothing to give to them. This is great news for those seeking the highest levels of privacy, as it means your online presence is in no way linked to your true identity.
We like that SpyOFF publishes regular warrant canaries to let users know that it’s never been forced to disclose data to the authorities. The current one confirms that they have never:
- Shared data with security authorities
- Been under any kind of secrecy agreement, so they can speak openly about any state or government influence
- Had any network components seized or investigated by authorities
Ease of Use
SpyOFF’s desktop app is easy to use but this does mean sacrificing some more advanced features, which could be offputting for those who like having loads of manual settings to fiddle with. The main screen is pretty bare, only displaying a big on/off button and your chosen server location. The background changes from red to green when you’re connected, which is quite helpful, although we would have liked to see some more connection information here, perhaps things such as your VPN protocol and IP address. We were also unable to connect to some servers on occasion, which was frustrating.
You can access the server list by clicking ‘Choose Location’, and you’ll be prompted that if you decide to change your VPN server your connection will be temporarily interrupted. The locations are organized alphabetically and if you click on each country you can see if it’s possible to drill down to city-level servers. There’s also a ‘Smart Location’ option that will connect you to the closest server to your true location for optimal performance, as well as a tab of recent locations to save you scrolling through the full list every time.
The list of settings can be found behind the three dots in the top right-hand corner. These are pretty limited but organized into useful tabs so at least they’re easy to navigate. You can configure the VPN kill switch, select your chosen VPN protocol and turn on ‘enhanced’ DNS leak protection here. You can also manually switch off the limited logs that SpyOFF does collect, providing you with an even higher level of privacy. We would have liked to see a few more configurable settings here though, as well as some contextual information for VPN newbies.
Getting started with SpyOFF is incredibly easy and the whole process only took us a couple of minutes in total. Once you’ve downloaded the relevant software for your device from the ‘Apps’ section of the website, simply follow the prompts given to you by the installation wizard through to the end – you may have to agree to install TAP drivers, but these are essential for the VPN to function.
The prompts themselves are self-explanatory and very simple to follow, however should you get stuck simply refer to the comprehensive setup guides on SpyOFF’s site. Before you use the software for the first time, the app presents you with some useful hints and tips to make the best of your experience, which we really like. Just be sure to use your username to log in, rather than your email address – you can find this in your confirmation email.
SpyOFF’s customer support is about what we’d expect from a provider of this size. The support section is divided up into a knowledge base and a troubleshooting section, both of which are organized into helpful tabs to make navigation simple. There’s also a search bar so you can look up keywords and save yourself time scrolling through irrelevant material. These resources are detailed and incredibly user-friendly, however some of the titles are in German which is a little confusing – thankfully it’s easy enough to work out what the majority of them mean.
Unfortunately there’s no live chat feature, so the only way to contact the support team is via email. We completed the form on the website and sent it off, only to never actually receive a response at all, which was very disappointing. From what we’ve seen from other customers, their response times are notoriously slow, which isn’t good news for VPN beginners who might have a fair few questions and puts it behind many of its rivals, like ExpressVPN, that offer excellent 24/7 support. Thankfully the FAQs cover enough that you shouldn’t need to email them for smaller issues, but we were left feeling very frustrated after not getting a reply. Overall a decent experience on the website but let down by the fact we were unable to speak to a human being.
The Bottom Line
- Local download speeds of up to 71Mbps
- Custom apps available for popular platforms
- Connect securely to 40 countries
- Very minimal logging policy
- VPN kill switch & DNS leak protection
- Doesn't work with BBC iPlayer
- No email response from customer support
- Lack of advanced privacy features
- Not an option in high-censorship countries
- Some connection issues
SpyOFF is a secure VPN that’s a great choice for users seeking compatibility with a wide range of devices. Committing to the annual plan brings the monthly cost down to a pretty reasonable $5.60 per month, but there are cheaper options out there offering a similar level of service. It’s fast enough on local connections but nothing to get too excited about, with high latency making it a bad option for keen gamers. It’s not possible to access BBC iPlayer, but Netflix is available intermittently. Torrenting appears to be permitted on all servers.
A very minimal logging policy is excellent news for privacy, combined with headquarters in a privacy-friendly jurisdiction and regular warrant canaries to reassure users that no personally identifiable data has ever been handed over to law enforcement agencies. The desktop app comes with a kill switch and protection against DNS leaks, but that’s pretty much it in the way of advanced features, which is a little disappointing. It’s also unclear whether SpyOFF operates its own DNS servers or rents them from a third party.
The custom apps are available for all popular devices, including routers, which means you can easily protect all of the internet-connected devices in your home. While the apps are generally user-friendly, we did experience a few connection errors during our tests. Customer support is decent on the website with enough resources to solve basic problems but there’s no live chat feature and we didn’t receive a response when we sent an email to the support team. Overall a fairly basic VPN with simple apps that will probably appeal to those looking to click and forget.