A “truly anonymous VPN” that promises no logging, unlimited speed, and unrestricted P2P support. That’s a bold statement from Trust.Zone, but is any of it true?
We put the VPN through its paces to find out, answering important questions like:
- Is Trust.Zone VPN safe?
- How fast is it?
- Can you torrent using Trust.Zone?
- Does it work with Netflix?
- Can you use Trust.Zone for free?
Before we reveal all of the answers here’s a sneak peek at what’s to come:
Trust.Zone Pros & Cons
Trust.Zone Key Summary
|Top Download Speed||87Mbps|
|Logging Policy||Anonymous Server Usage Data|
|IP, DNS or WebRTC Leaks||Yes|
|Works in China||Unreliable|
|Support||Email Support & Online Resources|
|Cheapest Price||$2.33/mo over 24 months|
As you can see, Trust.Zone is pretty private, but we still can’t class it as ‘no-logs.’ Read on to find out why.
About & Logging Policy
Who is Trust.Zone?
Trust.Zone was first released in 2014, but its background is a bit of a mystery.
Some VPN review websites suggest that Trusted Solutions Ltd. owns Trust.Zone, while others name the parent company as Extra Solutions Ltd.
After some digging we actually found that Internet Privacy Ltd is Trust.Zone’s parent company – this information was buried in the affiliate program terms and conditions.
Trust.Zone is incoroporated under the Seychelles jurisdiction.
The good news is that the Seychelles falls outside the 14-Eyes international intelligence-sharing alliance.
Confusingly, the address given on Trust.Zone’s website – Unit 117, Orion Mall, Palm Street, P.O. Box 828, Victoria, Mahe, Seychelles – is also the registered address of three other seemingly unrelated businesses. This information was even featured in the Panama Papers.
Trust.Zone also names Tersys Group OÜ as its ‘distributor’. The Estonian company is named as the app’s developer on the Google Play Store.
While Estonia isn’t as good for privacy as the Seychelles, a Trust.Zone representative told us that Tersys Group OÜ only deals with accepting payments, so its jurisdiction isn’t too important.
The logging section simply states: “All our VPN servers around the world ARE NOT storing any log files to keep your privacy safe. All the usage data is anonymous and not connected to your real, public IP address.”
Two solitary sentences isn’t enough to satisfy us, though, so we contacted Trust.Zone’s customer support team. Its reply was equally short: “No logs.”
However, upon reading the FAQs we did find that Trust.Zone does log some data (all grammatical errors are Trust.Zone’s):
“Trust.Zone VPN doesn’t track your online activity except amount of data transferred by user. We do not track what exact data is transferred, but only how much data is transferred. We need this info in order to determine which server gives user best connection speed.”
While it’s not personally identifiable data, it still prevents Trust.Zone from being no-logs. We don’t believe you need to worry about it too much, though.
Trust.Zone also publishes a daily warrant canary to let users know that it has not “been subject to any searches, seizures of data or requirements to log any actions of our customers.”
Speed & Reliability
Quick on nearby VPN servers
So, Trust.Zone is pretty private, but is it fast?
Well, it performed fairly well in our speed tests – on some nearby VPN servers our download speeds only dropped by 10%.
That’s more than quick enough for Full HD (or even 4K) streaming, and as fast as some of the biggest VPNs on the planet.
Speed results from our physical location in London (100Mbps fibre optic connection) to a France test server.
Before using Trust.Zone:
When connected to Trust.Zone:
Download speed without Trust.Zone: 97.20Mbps
Download speed with Trust.Zone: 87.05
Our download speed loss when Trust.Zone is running: 10%
We test from the UK and found that the UK server and some other European servers were actually a fair bit slower than the France server – about a 30% drop.
This isn’t ideal, but with a bit of trial and error you should be able to find a faster connection.
Here’s how Trust.Zone performed on other VPN servers:
- UK: 67Mbps (download) & 73Mbps (upload)
- USA: 73Mbps (download) & 50Mbps (upload)
- Japan: 25Mbps (download) & 14Mbps (upload)
- Australia: 11Mbps (download) & 13Mbps (upload)
Speeds suffer a bit more when it comes to connections over a greater distance, but Trust.Zone is still a pretty speedy VPN.
Small VPN server network covering 34 countries
Trust.Zone has 159 VPN servers in 34 countries. They are a mixture of physical and virtual servers – this means that Trust.Zone owns some and rents others off of third parties.
The server network is pretty small, but it does cover the most popular locations.
As is usually the case, most of Trust.Zone’s VPN servers are situated in Europe and North America, but there are a handful in Asia-Pacific too.
For those in Africa and South America, you have just one option each: South Africa and Brazil.
It is possible to choose between specific regions in some countries, including 11 states in the US, three provinces in Canada, and four regions in Australia.
There’s also city-level choice in France, the Netherlands, and the UK.
This lets you to access regional content and should improve speeds if you’re located in any of those regions.
Streaming & Torrenting
VPN servers optimized for streaming, but they don’t always work
Trust.Zone comes with VPN servers marked specifically for unlocking certain streaming channels and platforms.
As good as that sounds, they don’t always work.
There’s one labeled ‘BBC’, for example, that failed to unlock BBC iPlayer when we tried.
The Netflix server did allow us to watch US shows, but our testing has found it to be unreliable in the past.
Customer support told us that users who want guaranteed access should get a dedicated IP address, but this comes at a cost – $2 to $3 extra a month, in fact.
Until Trust.Zone irons out these issues and offers more stable streaming support without users having to pay extra, it’s best to stick with our top VPN recommendations for streaming.
Trust.Zone puts no restrictions on P2P traffic.
That means that you can torrent on any of its VPN servers worldwide.
A privacy-friendly logging policy, safe jurisdiction, and VPN kill switch (for Windows only) make Trust.Zone a decent choice for torrenters.
However, as capable as Trust.Zone is it still isn’t the quickest VPN around – for the smoothest P2P experience try one of the best VPNs for torrenting instead.
Unreliable for China
Trust.Zone is an unreliable choice for China and other countries that block VPN connections.
Customer support informed us that Trust.Zone VPN works in some parts of China but not others.
Trust.Zone doesn’t come with any obfuscation tools to mask VPN traffic, which is one of the only ways VPN services can get past the aggressive blocks.
Your safest bet is to stick with a VPN provider that goes above and beyond to provide access to restricted sites – here are the best VPNs for the job if you’re in China.
Platforms & Devices
Custom apps for Windows & Android only
Trust.Zone provides custom VPN apps for Windows and Android devices only.
If you want to use the VPN service on MacOS, iOS, or any other device you’ll have to manually configure it.
That can be a real nightmare if you’re not comfortable with getting technical. It can be quite tricky and isn’t as user-friendly as using the dedicated apps.
If you’re a MacOS or iOS user check out the following guides we’ve put together for VPNs that come with simple downloadable apps:
You can use Trust.Zone on up to three devices at once, or five if you commit to two-year plan.
Games Consoles & Streaming Devices
While Trust.Zone doesn’t have any apps for streaming devices like Amazon Fire TV, you can install the VPN software on supported routers in order to protect traffic on those devices.
Once installed on your router, Trust.Zone will encrypt all internet traffic flowing through it – that means you can use the VPN with streaming devices, game consoles, and even smart appliances.
Trust.Zone provides setup instructions for the following router types:
- Roqos Core VPN router
- Asus Merlin
Trust.Zone has recently released beta versions of its browser extensions for Google Chrome and Mozilla Firefox.
These look pretty much exactly the same as the Windows app and are fairly easy to use.
Unfortunately, there’s one glaring issue with them.
They’re bad news, and leave your IP address exposed – completely the opposite of what a VPN should do.
We’ve notified the Trust.Zone team about this issue and hopefully it will able to fix the leaks before general release.
Encryption & Security
Strong encryption, basic security features
Supports TCP Port 443
VPN Kill Switch
Please see our VPN Glossary if these terms confuse you and would like to learn more.
It’s not initially clear which VPN protocols Trust.Zone uses within its custom apps for Windows and Android. There’s not much information on the website and the apps themselves lack clarity.
We got in touch with Trust.Zone’s customer support who told us that the Windows app connects through OpenVPN and its own proprietary protocol, while the Android app uses OpenVPN and IKEv2/IPSec.
Trust.Zone didn’t give us any technical details about its proprietary protocol, though, so we have no way of knowing how secure it is.
Thankfully, OpenVPN and IKEv2 are really safe, particularly when coupled with AES-256 encryption.
The customer support representative told us that you can use OpenVPN by selecting port 1194 within the app settings, and the proprietary protocol by selecting any other port.
It’s quite a confusing system and would be unclear for anyone without technical knowledge.
You can also manually configure your devices to work with L2TP/IPsec, but it’s not quite as secure a protocol as OpenVPN or IKEv2.
Trust.Zone has a VPN kill switch for Windows, but there is no kill switch for Android. This essential feature blocks internet traffic in the event of a sudden VPN disconnection, so make sure to enable it if you can.
There’s also a DNS leak protection feature, which we highly recommend you keep enabled, because when we switched it off we did experience DNS leaks.
Thankfully, the VPN apps didn’t leak when we had the feature enabled. You can see the results of our leak test below.
As we’ve mentioned above beware of the new browser extensions, which suffer from WebRTC leaks.
Ease of Use
Some confusing settings & connection issues
How to Install & Set Up Trust.Zone
Trust.Zone looks very simple at first glance, but we actually found the finer details of the apps to be quite confusing.
The settings menu gives users various port options, but it doesn’t actually tell you what they do. While more advanced users will know what these options mean, if you’re a VPN beginner you certainly won’t.
According to customer support, selecting specific ports also changes the VPN protocol, which isn’t specified anywhere on the app or the VPN’s website.
To make matters worse, we also struggled to connect to several of Trust.Zone’s VPN servers.
Our troubles don’t seem to be a one-off, as is reflected in many user reviews on Trust.Zone’s Google Play Store page.
Even without those issues, Trust.Zone isn’t easy to use for users who want to protect devices other than Windows and Android.
Manual configuration isn’t rocket science, but it’s definitely not ideal.
No live chat support, email ticket system instead
Trust.Zone doesn’t have a live chat support feature, which is frustrating for those of us who don’t want to wait around for answers.
There are some useful setup articles – which are necessary considering Trust.Zone lacks custom apps for many devices – and an FAQs page, which provides answers to very basic questions about the service and some troubleshooting tips too.
If you want to get in touch with Trust.Zone you’ll have to have an account, as the email ticket page requires an email and password.
The support ticketing system proved to be quite frustrating – in addition to waiting a few hours for a response, we also had to log in to the website each time we wanted to see the reply.
Trust.Zone makes the whole process feel user-unfriendly and inconvenient but, in fairness, we did get all the answers to our questions eventually.
Pricing & Deals
Cheap prices, poor refund policy
Trust.Zone Pricing Plan
Trust.Zone is pretty cheap at $8.88 per month and you can save up to 74% if you subscribe to the two-year plan. This plan also allows you to use the VPN on up to five devices at once rather than the usual three.
There’s a one-year plan for $3.33 a month, too.
Trust.Zone accepts a fairly wide range of payment methods including:
- Credit and debit cards
- Bitcoin, Emercoin, Verge, and Cloakcoin
- AliPay, UnionPay, and other international methods through PayPay Global
There is a 10-day refund period, but it’s by no means a guarantee. You’ll only get your money back if you’ve used less than 1GB of data, which you’d easily burn through if you stream just one show.
If you do qualify for a refund it can take up to 20 days to receive the money.
The Bottom Line
Do We Recommend Trust.Zone?
Not particularly. Trust.Zone is a private VPN, but the two custom apps it does have suffer from some usability and connection issues.
The lack of streaming reliability, mediocre speeds, and small server network will be an issue for some, too.
Alternatives to Trust.Zone
ExpressVPN is more expensive than Trust.Zone but it provides a far superior service. You can stream, torrent, and browse to your heart’s content on any device with fast speeds and top-notch security. Read ExpressVPN review
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