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VPNSecure Review

Charlotte Darrell
By Charlotte DarrellUpdated
Our Score7.5
User Rating
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Secure zero-logs VPN . Great for torrenters. Range of user-friendly apps.

What we like
  • Local speeds of up to 44Mbps
  • P2P activity permitted on most servers
  • Loads of extra security features
  • Connect securely to 48 countries
  • Strict zero-logs policy

VPNSecure is true to its name, offering a super secure service with a strict zero-logs policy. It’s a good choice for torrenters thanks to zippy local uploads, but serious gamers should look elsewhere due to high latencies. Local download speeds are more than good enough for HD streaming, but unfortunately you can’t currently access Netflix or BBC iPlayer. The custom apps are a little outdated, but simple enough to use and pack in lots of advanced features.

VPNSecure offers some great security features, such as a kill switch, protection against DNS and IPv6 leaks and split tunneling, however annoyingly these are only available on the Windows and MacOS apps. Customer support is a mixed bag overall – we like the 24/7 live chat feature but the support agents weren’t very knowledgeable and responses to emails were way too slow.

Pricing & Deals

VPNSecure offers a range of different pricing plans, making it easy to find one that suits you. As is the case with most providers, each plan offers the same features, but the longer you commit, the less you pay on a monthly basis.

A single month is the most expensive option at $9.95, but that isn’t too bad considering some other providers charge upwards of $15.00. You can cut the cost by 33% to a reasonable $6.66 per month if you subscribe to the 12-month plan. The six-month option also saves you 16% of the original price, at $8.32 a month.

VPNSecure Coupon

VPNSecure Pricing & Deals

Best Value Deal
12 Months
US$6.66/mo
Save 33%
Billed $79.95 every 12 months
6 Months
US$8.32/mo
Save 16%
Billed $49.95 every 6 months
1 Month
US$9.95/mo
Billed $9.95 every month
Get VPNSecure7-day money-back guarantee

VPNSecure offers a 30-day free trial that doesn’t require any payment details, meaning you can’t be automatically ‘upgraded’ to a paid subscription if you forget to cancel. Unfortunately this comes with the caveat that you can only download a reduced-feature version of the app, limited to one US server and a 2GB bandwidth cap, which means you’ll only be able to stream a few shows and run some speeds test before you reach the limit.

VPNSecure also offers a seven-day money-back guarantee, but we don’t like that they advertise it as risk-free, since you have to meet certain requirements in order to receive a refund. Firstly, you won’t be eligible if you haven’t already contacted support to allow them to troubleshoot the issue. Secondly, you can’t request a refund just because a particular site or service, such as Netflix, doesn’t work. Other providers are much more generous, offering up to a 30-day money-back guarantee with no questions asked.

Payment Options

VPNSecure accepts a range of payment options including most credit/debit cards and PayPal. You can also pay with Bitcoin, but no other cryptocurrencies are currently accepted. Some online payment platforms, such as Perfect Money, Payza and PaymentWall, are offered.

Speed & Reliability

VPNSecure isn’t a lightning-fast VPN, but does offer decent speeds on local connections, meaning you can enjoy buffer-free streaming on a couple of devices at the same time. Due to high latencies, gamers may want to look elsewhere, but speedy uploads are great for torrenters.

Download speeds on local connections were decent but nothing to write home about, peaking at 44Mbps in the UK (we test from London). Unfortunately, we found performance to be pretty poor connecting to the US with download speeds struggling to reach 10Mbps, good enough for general browsing but not much else. It was the same story when connecting across longer distances such as to Singapore or Japan, so if you need reliable speeds across the whole server network, you’ll have to look into other providers.

VPNSecure falls down when it comes to latency and even on same-city connections ping time came in at a fairly laggy 16ms. This won’t be a problem for most, but serious gamers may want to look into our top-tier providers, some of which boast latencies as low as 1ms or less.

Connection times were fairly quick, taking around 10-15 seconds each time, which was made a little slower due to the fact you have to disconnect each time you want to change servers. Speeds were inconsistent during our tests, with the same server producing different results from one test to the next, but fortunately we experienced no connection drops at all.

We were impressed by VPNSecure’s zippy local uploads, which peaked at 83Mbps connecting to the UK, making it a good choice for torrenters. This is made better by the fact that P2P activity is also permitted on nearly all servers. Performance is slower on international connections, but this is to be expected and won’t affect most users.

VPNSecure doesn’t offer super speedy performance, but it’s more than quick enough on local connections for most everyday users. If you’re planning to install it at router level, we’d suggest looking elsewhere, as you’ll struggle to use it on several devices simultaneously. Quick local uploads are great for torrenters, but high latencies may be off-putting for gamers.

To find out more about our speed testing methodologies, please read How We Review VPNs.

Features

Server Locations

48Countries48Countries
64Cities64Cities
80+IP Addresses80+IP Addresses

VPNSecure operates a mid-sized server network covering 48 countries in total, but does well to distribute servers fairly evenly around the world. They cover the most popular locations, with the majority in Europe, Asia and North America, but should you need to connect to more far-flung destinations, there are other providers out there offering up to 190 countries.

VPNSecure maintains a pretty small number of individual servers with just 80 in total. Customer support informed us that each server has a pool of IP addresses but wouldn’t inform us of exactly how many – this leads us to believe that it isn’t a very high number. Because of this, you may experience congestion at peak times, but it does also mean that it’s easier for your connection to remain private as you’ll be sharing an IP address with several other people.

Unfortunately, drilling down to city-level servers requires an element of manual configuration. While you can’t choose a specific city or state in the US, there is a choice between North, South, East, and West, which is great for performance purposes but not so much if you need to pinpoint a particular location. Our top-tier providers offer much more choice when it comes to city-level servers, should you need them.

The rest of the world is pretty well-served, with a respectable 8 countries to choose from in Asia. Those living in Central America can connect to servers in Costa Rica, Mexico, and Panama. South America has a choice of two locations, Brazil and Chile, and Africa is the same with just Egypt and South Africa.

You can find a complete list of VPNSecure server locations by country and city on their website below.

Platforms & Devices

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

VPNSecure offers a decent range of custom apps for various devices including Microsoft Windows, MacOS, Linux, iOS and Android. You can also find manual setup guides for supported routers (including DD-WRT and Tomato) on VPNSecure’s website. If you aren’t comfortable flashing your own router, you can buy one with the VPN pre-installed through VPNSecure’s partnership with Flashrouters. Unfortunately there aren’t any guides for manual setup on those devices lacking native apps.

Browser Extensions

Chrome LogoChrome

VPNSecure currently offers a browser extension for Google Chrome, which is a bonus for heavy browser users looking for a more lightweight solution. It’s easy to download and add to your browser, but it’s worth noting that this is a proxy extension rather than a true VPN, so while your IP address will remain hidden, your data won’t be encrypted, compromising your privacy.

The extension also doesn’t offer any protection against WebRTC or DNS leaks, so we wouldn’t recommend using it in place of the desktop app. It’s useful if you just want to spoof your IP address in order to access censored content, however if privacy is your priority you should steer clear. There are other providers out there offering full VPN extensions for a variety of different browsers should you need them.

Games Consoles & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

You have a couple of different options when it comes to using VPNSecure with your games consoles and streaming devices. Firstly, you can manually configure your router so that all connected devices in your home are protected. There are simple guides for this on VPNSecure’s website, but you can also buy routers with the VPN pre-installed if you aren’t comfortable with an element of manual configuration.

The other option is to piggyback off the VPN connection from another device running the software, such as a laptop or smartphone. However, this isn’t endorsed on VPNSecure’s website with any support guides, so unfortunately it’s not guaranteed to work. There are providers out there, such as IPVanish, that offer native apps for streaming devices if you’re looking for a one-click solution.

Streaming & Torrenting

VPNSecure offers decent enough speeds for HD streaming, but falls down when it comes to accessing popular streaming sites. Services such as Netflix and BBC iPlayer have recently cracked down on VPN providers and are constantly blacklisting known VPN IP addresses to try and stop users from accessing the site.

Unfortunately, Netflix is blocked on all servers and it’s the same story for iPlayer. What’s more, you can’t use the 7-day money-back guarantee as a fall-back to test out whether certain services work or not as refunds won’t be given for this reason. So if you’re looking to use a VPN while streaming your favorite shows, we’d suggest looking into other providers that offer optimized streaming servers, such as SaferVPN, or at least loads of city-level choice in countries such as the US and UK.

Thankfully, VPNSecure remains a good choice for P2P users as torrenting is permitted on all but 3 servers. Combine this with a strict zero-logs policy, strong encryption, and speedy local uploads, you can rest assured that your privacy won’t be compromised.

Encryption & Security

VPNSecure does well for security, offering solid encryption and some great extra features. All the apps, except Android, use our preferred protocol, OpenVPN, which provides the best balance between performance and privacy. Beware that the app’s default encryption is DES-CBC, which is fast but not the most secure option, so we’d advise changing it to AES-256 as soon as possible.

We like that VPNSecure offers a kill switch, an essential feature that blocks online traffic should the VPN connection drop unexpectedly, protecting your true IP address from being exposed. They also operate their own zero-log DNS servers and offer protection against DNS and IPv6 leaks, which means that your browsing history can’t be seen by your ISP or any other third parties. It’s worth noting that these features aren’t yet included in the mobile apps.

VPNSecure also boasts some extra security features that not all providers offer, including split tunneling, which allows you to choose which traffic gets routed through the VPN connection, possibly improving your performance. SmartDNS is also included in the standard OpenVPN subscription, but you’ll have to pay extra for a dedicated IP address.

Protocol
  • OpenVPN (TCP/UDP)
  • PPTP
Encryption
  • AES-128
  • AES-256
Security
  • DNS Leak Blocking
  • First-party DNS
  • IPV6 Leak Blocking
  • Supports TCP Port 443
  • VPN Kill Switch
Advanced features
  • Dedicated IP
  • Smart DNS
  • SOCKS
  • Split Tunneling

Bypassing Censorship

Despite China’s recent crackdown on VPN providers, VPNSecure continues to work (intermittently) in the country due to its proprietary StealthVPN protocol, which adds an extra layer of obfuscation so that your VPN traffic appears as normal browser HTTPS, making it a great deal harder for censors to detect and block it. Thanks to servers located in Hong Kong, Japan, and South Korea, you shouldn’t have to connect to a faraway server.

Unfortunately, getting past the Great Firewall isn’t guaranteed – some users have no issues, others can’t connect at all – and the Stealth protocol is currently only available on the desktop apps. If you are looking to use your mobile device in the country, we recommend looking at other providers that offer a more comprehensive solution.

VPNSecure’s obfuscation tools also make it a good choice for those living in or traveling to other high-censorship countries, such as Iran, Turkey, and Saudi Arabia. The server locations offered will mean that connecting out to a nearby free-speech country shouldn’t be too hard. The StealthVPN protocol also ensures that you can access censored content without compromising on privacy.

Privacy

Logging Policy

VPNSecure offers a high level of privacy with a solid zero-logs policy- something not offered by very many providers on the current market. The policy clearly states that they don’t log:

  • IP Address
  • Connection timestamp
  • Bandwidth used
  • DNS requests

They do monitor general server usage, including CPU and total bandwidth per server, for performance and for troubleshooting purposes. However, this isn’t a cause for concern since nothing can be linked back to an individual user, meaning that your online identity and activity remains private.

Jurisdiction

VPNSecure was previously incorporated in Australia but recently made the decision to move its operation base to Hong Kong. The motivation was a change in Australian legislation that requires companies to create backdoors for end-to-end encrypted communications at the direction of the authorities. Hong Kong has no mandatory data retention laws, making it more privacy-friendly than Australia. We really like VPNSecure’s commitment to user privacy in this respect.

VPNSecure regularly published warrant canaries to let users know that no data information has been requested by official authorities, but it has been temporarily removed in order to “comply with the new legal requirements”. VPNSecure has assured users that the canary will be online as soon as the jurisdiction move is completed.

Ease of Use

VPNSecure may not have the prettiest apps we’ve seen, but they are simple to use and pack in loads of configurable settings. On the main screen of the Windows app, you can see a list of all the servers, your current IP address and the days remaining on your subscription. In the future we’d like to see some more connection information here, such as current server speeds and chosen protocol/cipher.

Clicking on the burger menu (three horizontal lines) in the top left allows you to access the settings menu. From here, you can turn on protection against DNS and IPv6 leaks, select the StealthVPN protocol if you’re in a high-censorship country and activate the kill switch feature. We don’t like that the app’s default cipher is DES-CBC, but you can easily change it to AES-256 from this menu too. This menu is also where you can configure the split tunneling feature.

Overall, the client is user-friendly and includes a great choice of settings, but it could use a makeover and the main screen needs to be cleaned up to make connecting much quicker.

Getting Started

From purchasing the VPN to connecting securely takes just a few minutes and is super easy. The downloads section can be found in the support section of the website, and from there all it involves is going through a series of simple installation prompts. Once that is complete, you just have to log in with your signup details and you’re good to go!

  • Installing software
  • How to use the app

Customer Support

VPNSecure offers decent customer support, but it doesn’t quite measure up to that offered by our top-tier providers such as ExpressVPN. There is a fairly reliable 24/7 live chat feature, which is great for asking simple questions, but nothing more complex. The support agents were quick to respond, but always used generic answers they’d copied and pasted from the website, which were occasionally irrelevant. They were reluctant to stray from the scripted responses and instead asked us to email ‘level 2 technical support’ who left us waiting several hours before we received a response, which was very frustrating.

VPNSecure’s website does offer a range of useful resources, including setup guides for most devices and basic troubleshooting. However, the support section isn’t very user-friendly, meaning you may have to look around a bit to find answers to your questions. We like that the search function makes this easier, but a series of clearly-marked dropdown menus on the main support page would be a big improvement.

The Bottom Line

What we like
  • Peak downloads speeds of 44Mbps
  • Torrenting permitted on almost all servers
  • User-friendly custom apps for popular devices
  • Strict zero-logs policy
  • Connect securely to 48 countries
What we like less
  • Netflix and BBC iPlayer currently blocked
  • High latencies on local connections
  • App defaults to DES-CBC encryption
  • Customer support could be improved

VPNSecure is a zero-logs VPN offering high levels of privacy and solid security features. It’s not the cheapest provider we’ve come across, but commiting to the yearly plan cuts the cost by 33%. Local speeds are more than enough for general browsing and streaming, but unfortunately both Netflix and BBC iPlayer remain blocked. Quick local uploads are great news for torrenters but laggy latencies mean hardcore gamers should look elsewhere.

VPNSecure uses our preferred protocol, OpenVPN (except on Android devices), and boasts some great extra security features, including a kill switch, DNS and IPv6 leak protection and split tunneling. A strict zero-logs policy ensures that users’ online activities are kept private. There are custom apps for most popular platforms, but the mobile versions don’t offer the same level of security. These are simple to use, if a little outdated.

Customer support is average, as the agents on the 24/7 live chat lack in-depth knowledge and email support is slow. Unfortunately, the resources on VPNSecure’s website are disorganized, but if you’re willing to spend some time searching there are some useful articles. Overall, VPNSecure is a solid choice for privacy-conscious users who want a VPN for everyday use, but users looking for lightning-fast speeds or access to streaming sites should look elsewhere.


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