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Perfect Privacy Review

 Rated 0 out of 5 
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Two screenshots of Perfect Privacy side by side
Simon Migliano

Simon Migliano is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times and more.

Fact-checked by Callum TennentAdditional Testing by Harry Ferrigno

Our Verdict

How is this calculated?

We calculate the VPN service’s Overall Rating by combining the ratings of several testing categories. Each category is weighted as follows:

  • Privacy & Logging Policy: 20%
  • Speed: 20%
  • Security & Technical Features: 15%
  • Streaming: 15%
  • Ease of Use: 10%
  • Torrenting: 5%
  • Server Locations: 5%
  • Bypassing Web Censorship: 5%
  • Customer Support: 5%

Learn more by reading our VPN testing and review methodology.

Perfect Privacy excels when it comes to privacy and security. It offers a full suite of advanced features, has a court-proven no-logs policy, and operates in a privacy-friendly jurisdiction. However, Perfect Privacy's speeds were underwhelming and it was unable to access US Netflix. Perfect Privacy is also expensive compared to other VPNs we've reviewed so we only recommend it if you prioritize a highly secure and private service.

Ranked #31 out of 55 VPNs

Perfect Privacy Category Ratings

  • 0.80.8/10
  • 7.97.9/10
  • 9.39.3/10
  • 6.66.6/10
  • 7.17.1/10
  • 7.27.2/10
  • 7.77.7/10
  • 6.16.1/10
  • 8.38.3/10
  • 33.0/10

Perfect Privacy Pros & Cons

  • No-logs policy & safe jurisdiction
  • Loads of extra security features
  • Strong encryption & no IP/DNS/WebRTC leaks
  • Supports torrenting on nearly all VPN servers

  • Fairly slow international speeds
  • Doesn’t work with Netflix
  • Small VPN server network (26 countries)
  • Pricey, even on longer plans

Why Trust Top10VPN.com?

We’re completely independent and focused on VPN software. We’ve spent 7 years and thousands of hours testing and reviewing VPNs using our unbiased VPN review process.

Here are some of our key VPN testing statistics:

VPN Services Tested65
Total Hours of Testing30,000+
Weekly Speed Tests3,000+
Streaming Platforms Tested97
VPN Security Tests Conducted9,500+
Money Spent on VPN Subscriptions$25,000+

Having reviewed Perfect Privacy’s apps, we can verify that this is a safe and secure service with a zero-logs policy. Perfect Privacy uses industry-trusted protocols in IKEv2/IPsec and OpenVPN as well as unbreakable AES-256 encryption.

Perfect Privacy provides a feature-laden and bespoke service with a customisable kill switch, multi-hop functionality, and a proprietary algorithm called ‘NeuroRouting.’ These features maintain the very high standard of privacy and security that Perfect Privacy prides itself on.

All of this comes at a cost though. Perfect Privacy’s subscription fees match, and in some cases exceed, most premium VPNs on the market.

Perfect Privacy also needs to address its poor internet speeds and lack of server coverage.

Moreover, it’s not a great VPN for unlocking geo-restricted content, with major streaming services like Netflix and Disney+ inaccessible.

Perfect Privacy Key Data

Data CapUnlimited
Download Speed87Mbps
Logging PolicyNo Logs
Data LeaksNo
JurisdictionPanama (Privacy Haven)
IP Addresses58+
Countries With Servers25
US NetflixNo
Simultaneous ConnectionsUnlimited
Works In ChinaUnreliable
SupportEmail Support
Cheapest Price$8.95/mo over 2 years
Money-Back Guarantee7-day Money-Back Guarantee
Official WebsitePerfect-Privacy.com

Privacy & Logging Policy

Proven No-logs Vpn Based in a Secure Jurisdiction

How is this calculated?

We analyze and dissect the VPN service’s logging and privacy policy. A VPN should never log and store:

  • Your real IP address
  • Connection timestamps
  • DNS requests

Headquarters outside of 14 Eyes or EU jurisdictions are also preferable.

Perfect Privacy is a true zero logs VPN. The service doesn't record any information about your usage of its VPN and regularly updates its warrant canary. Its Panama based jurisdiction is excellent due to its non-intrusive privacy laws.

Ranked #4 out of 55 VPNs for Privacy & Logging Policy

Here’s a table summarizing the information that Perfect Privacy logs:

Data TypeLogged by Perfect Privacy
Browsing ActivityNo
Device InformationNo
DNS QueriesNo
Individual Bandwidth UsageNo
Individual Connection TimestampsNo
Number of Simultaneous ConnectionsNo
Originating IP AddressNo
Account InformationYes
VPN Server IPNo
VPN Server LocationNo
Date of Last ConnectionNo

You can read Perfect Privacy’s full privacy policy on its website.

Perfect Privacy is one of the best VPNs for Privacy. It doesn’t log any user information.

That means no browsing history, no IP addresses, no VPN connection timestamps, and no individual bandwidth usage.

This was proved in 2016 when Dutch authorities seized two of Perfect Privacy’s Rotterdam servers. During this incident was confirmed that “no customer information was compromised”.

Perfect Privacy provides an additional layer of transparency by publishing a regular warrant canary.

This details the number of data requests the VPN has received from government agencies, and how many it has complied with.

Who Owns Perfect Privacy?

Perfect Privacy was created in 2008, but there’s limited information available about who founded the company.

Vectura Datamanagement Limited Company, is listed as the party responsible for processing data on its websites. Steffen Wernéry, a member of the German Association for Data Protection and Data Security, is listed as the protection office.

Vectura Datamanagement Limited Company is Swiss and Wernéry is German.

There’s also mention of a Panama-based company Webinvest International SA, which is behind Perfect Privacy’s ‘technical implementation.’

An email from customer support confirmed that “when it comes to enquiries from authorities regarding the VPN, Panama is normally responsible.

Panama and Switzerland are both considered a privacy haven, removed from international data-sharing nations like the Five-Eyes and the EU.


Fast Local Speeds, but Slower Internationally

How is this calculated?

We calculate the VPN’s speed rating using our download speeds, upload speeds, and ping (latency) measurements.

We regularly test the VPN’s local and international speeds using a dedicated 100Mbps internet connection in New York, USA.

Perfect Privacy is much slower than the vast majority of premium VPNs. Its local speeds are excellent with our tests recording a 13% drop in download speeds. However, there is a substantial decline internationally with our connection speeds to Germany decreasing by 35%.

Ranked #40 out of 55 VPNs for Speed

We tested Perfect Privacy’s speed performance by recording the speed of the connection between our location and Perfect Privacy servers around the globe.

Here’s a table showing Perfect Privacy’s speed test results, in full:

When connected to servers near our physical location (New York) Perfect Privacy performed well, with only a 13% drop in download speed. Strangely, we found the fastest speeds when connecting to the Canada server with a 8% drop.

Further afield we recorded an average decrease of 35% in Germany, which isn’t noticeable for most users, but if you have more performance-heavy needs, like for torrenting or gaming, you’ll need better speeds.

Although these speeds are serviceable, there are much faster VPNs than Perfect Privacy available. NordVPN is faster than Perfect Privacy in every location we test, with an average international download speed of 86Mbps compared to Perfect Privacy’s 79Mbps.

You can use the chart below to see how Perfect Privacy’s international speeds compare against top-rated VPNs:

Comparison chart showing Perfect Privacy's average international speeds compared to the fastest VPNs.

As the chart above shows, Perfect Privacy fails to compete with the fastest VPN services. To rectify this, we’d like to see Perfect Privacy implement the faster and less outdated WireGuard protocol — instead of relying on OpenVPN. Moreover, we’d welcome an increase in the number of server locations the VPN offers to mitigate its poor international speed performance.

Server Locations

Small VPN Server Network with Poor Coverage

How is this calculated?

The key factor for calculating this rating is the global spread and coverage of the VPN’s server network.

We also consider the total number of servers, the number of city-level servers, and the number of IP addresses available.

Perfect Privacy has a limited server network with only 58 servers across 25 countries. However, it does offer city-level servers in the few countries in which it operates.

Ranked #36 out of 55 VPNs for Server Locations

Globe with a blue flag
25 Countries
Image of a city landscape
39 Cities
Image of a pink marker
58+ IP Addresses

Here’s an overview of how Perfect Privacy’s servers are spread out in the following continents:

Continent Number of Countries
Europe 18
Asia 3
South America 0
North America 2
Africa 0
Oceania 1

Perfect Privacy’s poor speeds might be down to its small server network.

There are only 58 individual servers in 25 countries, which means they’re likely to get quite congested at peak times.

All of these servers are real, physical objects, though, as Perfect Privacy “renounces” the use of virtual servers.

The servers available are spread quite evenly around Asia-Pacific, Europe, and North America.

However, there are no servers in Africa or South America, which isn’t great.

We also noticed some misconfigurations when connecting to the London server, with Perfect Privacy assigning us German and Turkish IPs on multiple occasions.

After three or four connections we were eventually able to connect to a London IP.

Surprisingly, Perfect Privacy allows users to drill down to city level in a handful of countries, including both coasts in the US. This will hopefully provide users with access to even more specific content and faster speeds.

Here’s a list of countries that Perfect Privacy offers city-level server locations in:

  • France (3)
  • Germany (5)
  • Netherlands (2)
  • Sweden (2)
  • Switzerland (2)
  • UK (2)
  • US (5)


A Poor VPN for Streaming

How is this calculated?

This rating is calculated by how many different streaming services and regional content libraries the VPN can unblock, and how consistently it can access them.

We test access to Netflix, Disney+, Max, Amazon Prime Video, BBC iPlayer, and many more platforms on a weekly basis.

This is not a VPN for streaming. Perfect Privacy's server spread is limited and lacks the sophistication to access regional libraries. Perfect Privacy cannot unlock BBC iPlayer, Netflix, or Disney+.

Ranked #46 out of 55 VPNs for Streaming

Here are the results of our streaming tests when using Perfect Privacy:

Streaming PlatformWorks with Perfect Privacy
Channel 4No
Amazon Prime VideoNo
BBC iPlayerNo
Hotstar IndiaNo
Netflix USNo

Perfect Privacy clearly favours privacy and security over streaming.

The Android app was incapable of consistently unlocking any streaming services.

The Windows version is even less reliable as the London server bizarrely gave us German and Turkish IP addresses.

Even when successfully connected to a London IP, we encountered further problems with Perfect Privacy’s ‘TrackStop’ filters sometimes blocking our attempts to access BBC iPlayer’s homepage on desktop.

We found Netflix to be blocked on all US servers, across all versions of Perfect Privacy. This is true for many similar free services, including VPNBook.

Other major streaming services didn’t fare any better, with Perfect privacy failing to unlock Amazon Prime video, Disney + and HBO Max.

If you’re looking to stream content, we cannot recommend this VPN.


An Excellent Torrenting VPN

How is this calculated?

This rating is determined by the VPN’s torrenting speeds, the percentage of servers that allow P2P file sharing, the service’s privacy and trustworthiness, and useful settings like port forwarding.

For speed specifically, we calculate the VPN’s average download bitrate using our bespoke torrenting setup.

The vast majority of Perfect Privacy servers support torrenting, and its kill switch means you don't have to worry about IP leaks. Perfect Privacy also provide fast torrenting speeds with an average of 9.0 MiB/s.

Ranked #22 out of 55 VPNs for Torrenting

Here’s an overview showing how Perfect Privacy performed in our torrenting tests:

Torrenting Attribute Result
Average Download Bitrate 8.3MiB/s
No. of P2P Servers 4,771
Logging Policy No Logs
Kill Switch Yes
Port Forwarding Yes

P2P traffic is permitted on 75% of Perfect Privacy’s servers, which is a healthy majority – but it does exclude all five American servers.

American users may find their speeds subpar – the nearest P2P server is in Canada.

Perfect Privacy’s torrenting speeds are excellent with an average of 8.3MiB/s. This is a small drop from our no-VPN speed of 10.0 Mib/s.

With a strict no-logs policy and a kill switch, Perfect Privacy will keep you safe while torrenting.

Port Forwarding Tool

Perfect Privacy comes with a port forwarding feature which lets you interact with a greater number of peers in a torrent swarm.

This can significantly increase your P2P speeds.

However, this feature is only available on the Windows app.

There is an option for “general port forwarding” on Mac but it requires a manual installation.

Effective Kill Switch

Perfect Privacy’s Windows app comes with a customisable kill switch which will automatically disconnect your device from the internet should your VPN connection fail.

This is essential for torrenters. Your real IP address would be visible to everyone in the torrent swarm if you disconnected from a VPN service that doesn’t use a kill switch.

Bypassing Web Censorship

Stealth Protocol Failed to Connect to Our Shanghai Server

How is this calculated?

We routinely test if the VPN can bypass strict internet restrictions in China using our remote-access server in Shanghai.

Other important factors we consider include obfuscation technologies and the availability of servers in neighboring countries (for faster connections).

The VPN includes obfuscation technology. It might not always work in the toughest censored regions, though, such as China.

Ranked #17 out of 55 VPNs for Bypassing Web Censorship

Perfect Privacy comes with the right tool for bypassing censorship in China: a stealth protocol.

However, customer support told us that it doesn’t always work to get past the Great Firewall.

It’s a tricky situation – Chinese censors have gotten very good at spotting and blocking VPN traffic.

In our own testing we haven’t been able to bypass the Firewall, although this was made worse by Perfect Privacy’s only Tokyo server being under maintenance.

Security & Technical Features

Incredibly Secure With a Range of Unique Features

How is this calculated?

A secure VPN must offer OpenVPN or WireGuard protocols, AES-256 encryption, and a working kill switch.

To calculate this rating, we also factor in additional security settings and features.

Perfect Privacy excels at keeping your data private and secure. It has a sensible no-logs policy coupled with industry standard AES-256 encryption. Its security features are some of the best we've reviewed including the industry-first 'NeuroRouting' software.

Ranked #23 out of 55 VPNs for Security & Technical Features

ProtocolsAvailable in Perfect Privacy
EncryptionAvailable in Perfect Privacy
SecurityAvailable in Perfect Privacy
DNS Leak BlockingYes
First-party DNSYes
IPv6 Leak BlockingYes
Supports TCP Port 443Yes
VPN Kill SwitchYes
WebRTC Leak BlockingYes
Advanced FeaturesAvailable in Perfect Privacy
Ad BlockerYes
Dedicated IPNo
Double VPNYes
Smart DNSNo
Static IPNo
Split TunnelingNo
Tor over VPN ServerYes
Tracker BlockerNo

Perfect Privacy is one of the most configurable VPNs we’ve tested; it does the basics very well and provides loads of advanced features for more experienced users.

The apps use two of the most secure VPN protocols available: OpenVPN and IKEv2/IPSec. OpenVPN has a slight edge as it’s open-source, but IKEv2/IPSec is still considered very safe.

There’s several encryption cipher options available within the app, but we recommend using AES-256 as this is the industry gold standard and practically unbreakable.

It has yet to adopt WireGuard, though.

Perfect Privacy comes with loads of different settings to play with for the ultimate configurability but let’s start with the basics.

It has a VPN kill switch. This is an essential feature, which blocks your internet traffic in case of an unexpected VPN disconnection.

What sets Perfect Privacy out from its competitors is the level of customization that comes with its kill switch. Beginners may prefer the ‘first stage’ which simply deactivates the kill switch every time you disconnect from the VPN server. For veteran users, the second tier will keep the firewall on for as long as the VPN client is running, and the third tier keeps the kill switch active 24/7.

This is a neat feature and lets you further customise Perfect Privacy’s service to your needs.

Perfect Privacy also comes with DNS leak protection and supports IPv6 traffic, which is an uncommon but very welcome addition.

Here’s the results of our leak test to prove that Perfect Privacy didn’t let any of our information leave the VPN tunnel:

Screenshot of Perfect Privacy's leak test results

Here are Perfect Privacy’s leak test results. We test from the UK and you can see that there are no IP, DNS, or WebRTC leaks.

Perfect Privacy’s flagship AI program ‘NeuroRouting’ continually analyses your web traffic to work out the fastest possible route to your desired website.

This keeps your web traffic encrypted for as long as possible, with NeuroRouting ensuring that your final destination is at a VPN server as close as possible to the website you’re visiting. For longer connections this may even include hopping through multiple VPN servers which NeuroRouting carries out automatically.

A shortened tunnel ensures that there are less access points for attack and the cascading connection makes you harder to track. This feature is not intended to increase your internet speeds.

Although we have no way of testing this feature, it is certainly a welcome bonus which adds an extra layer of security to your web traffic. It isn’t helpful in all contexts; we recommend torrenters or those looking to connect to a specific server disable NeuroRouting.

Perfect Privacy allows for port forwarding, which is useful for gaming and torrenting. It’s also included in the price of every subscription, rather than a paid extra like with so many other VPNs.

The VPN service also has Multi-Hop VPN, which routes traffic through multiple servers before it reaches the website or service you want to access. This feature can increase privacy, overcome harsh censorship, and prevent some online tracking.

Speaking of tracking, Perfect Privacy also has a feature called TrackStop, which provides protection against tracking cookies, certain types of malware, phishing sites, and more. This feature has to be activated from your account on Perfect Privacy’s website, though, not through the app.

We found TrackStop to be a little hit-and-miss in our testing with the ‘fake news’, social media, and ad filters working as intended, but the child protection filter allowing us to access numerous gambling sites.

The Android app doesn’t include the option of multi-hop or kill switch, but the TrackStop filters will be applied once they’re activated through the website.

Device & OS Compatibility

Custom VPN Apps for Most Popular Devices, Except iOS

How is this rated?

A high-quality VPN should maintain functional, fully-featured applications and browser extensions for as many platforms and devices as possible.

Our ‘Device & OS Compatibility’ assessment contributes to the Ease of Use rating.

Perfect Privacy has apps for Windows, Mac and Android. iPhone & iPad users are out of luck, though, as there’s no native iOS app.


  1. Windows
  2. Mac
  3. Android
  4. Linux
  5. Router

Perfect Privacy has custom VPN apps for:

  • Microsoft Windows
  • macOS
  • Android
  • Linux

You might notice one key player missing, though: iOS.

You can still install the VPN software on iPhone and iPad, but it will require some manual configuration, which complicates things.

On the plus side, you can use Perfect Privacy on as many devices as you’d like – there’s unlimited simultaneous connections.

You can also manually configure supported routers – there’s detailed setup guides on Perfect Privacy’s website – or buy one pre-configured with VPN software.

There are some major differences between the Perfect Privacy apps which we go through in this section. Here’s an overview:



Perfect Privacy’s Windows app looks outdated and is difficult to navigate for beginners. Each server is listed next to its available bandwidth and its own individual ‘connect’ button. This results in a cluttered and overly-technical interface.

Connecting to a new server does not automatically change your connection, instead you must first manually disconnect from your current server. This is frustrating and is not the case with most VPNs.

Screenshot of the main menu of the Perfect Privacy Windows app (new)

Clicking on ‘Settings’ opens a separate window detailing all the more advanced options. Upon entering your login credentials, this menu allows you to choose between Ipsec or OpenVPN as your main security protocol.

The ‘Program Settings’ covers a few basic preferences such as whether the Perfect Privacy app opens upon Windows start-up and in what order you want your server list to appear. This tab also covers the different encryption options for OpenVPN, IPsec does not have any, as well as a toggle for TCP and single server configuration.

The ‘Firewall and DNS’ tab provides contextual information for each level of Perfect Privacy’s kill switch and DNS leak protection.

Similarly, the ‘IP and Ports’ section is not accessible to beginners, but Perfect Privacy does a decent job of contextualizing each toggle and recommending options appropriate for a first time user.

Multi-hop, stealth VPN and Proxy settings are all grouped together in the penultimate tab. Multi-hop is straightforward to activate and allows you to manually input how many ‘hops’ you want, up to a maximum of four.

The stealth VPN is simple to use, too, and gives you the option to tunnel your web traffic through SSH, Stunnel, or Obfsproxy.

The proxy settings are difficult to navigate and are in need of a cosmetic upgrade and better accompanying information. Perfect Privacy offers two proxy types: HTTP and SOCKS.

Screenshot of Perfect Privacy's Windows settings (new)

Perfect Privacy’s Windows app needs a cosmetic overhaul.

The app operates in the system tray when minimized and there is no way to change this in settings.

The Windows app supports both IPsec and OPenVPN which are great protocols, however, we would like to see Perfect Privacy offer more options to users. WireGuard, for example, would be a welcome addition.


Perfect Privacy’s Mac app is completely different from any of its counterparts. The company logo is changed and a different colour scheme is used.

Screenshot of main screen of Perfect Privacy's Mac app

Compared to its apps on other platforms, Perfect Privacy looks completely different on Mac.

To connect to a server, you first select the desired location and then the ‘connect’ button in the top right corner of the interface. This is an outdated VPN manager client but we can’t fault its simplicity.

The macOS app also features Egypt as a server location despite not appearing on any other other Perfect Privacy app or on its website.

The settings on the Mac are fairly limited. You can enable a cascading connection here but NeuroRouting and TrackStop are restricted to Windows.

You can choose between the two OpenVPN protocols, TCP and UDP, but IPsec is not an option.

There are also options for port forwarding and a stealth protocol as well as traffic leak protection for some added security.

The custom app does not offer proxy connections. You need to install the software ‘Secure Pipes’ from Perfect Privacy’s website to set up HTTP, SOCKS, and Tor proxies. The website does a good job of walking you through this installation but ideally this feature should be integrated within the native app.


Perfect Privacy’s Android App lacks the customization and detail of its Windows counterpart but makes up for it with a far nicer layout.

The app is simple and straightforward to use. Unlike on windows, you can automatically connect to a new server without having to first disconnect from your current one.

Screenshot of Perfect Privacy's Android menu

Perfect Privacy’s server location menu on the Android app.

Perfect Privacy’s Android settings are sparse. You can select a preferred server to act as your ‘Default VPN Profile’ and you can toggle whether the VPN is always on or not. There’s also an option that disables Android’s battery optimization messages.

There’s also a ‘Get Support’ tab which redirects you to Perfect Privacy’s website.

If you want to use a stealth protocol or browse with a kill switch, Perfect Privacy redirects you to OpenVPN and recommends you import its app onto your Android. A feature as essential as a kill switch should be available on the custom app. We would like to see these features streamlined into one app.

Perfect Privacy for iOS

Perfect Privacy does not have a custom app for iOS devices. The ‘VPN Apps’ section of Perfect Privacy’s website provides a series of detailed tutorials explaining how to manually install a VPN profile on iOS.

There’s also information about accessing Perfect Privacy’s stealth protocol and establishing a proxy connection on iOS.

As helpful as these tutorials are, they’re no substitute for providing an actual native app.

We contacted Perfect Privacy’s support team and were told that Apple did not permit the TrackStop feature. Perfect Privacy says this is why it is no longer working on a custom app for iOS.

Games Consoles & Streaming Devices

  1. Apple TV
  2. Amazon Fire TV
  3. Chromecast
  4. Nintendo
  5. PlayStation
  6. Roku
  7. Xbox

Perfect Privacy is not a great choice for gamers and streamers. It will keep your web traffic secure with its kill switch and no DNS or IP leaks, however, it has far too much latency for gaming.

Games consoles like PS4, Xbox or Nintendo Switch did not permit native VPN apps so you’ll need to install Perfect Privacy on your router. Streaming devices like Apple TV and Roku require the same remedy.

Fortunately, Perfect Privacy supports OpenWrt, Tomato, Asus, dd-wrt, and pfSense routers. Perfect Privacy’s site has detailed tutorials for installation on all of these devices.

Amazon Fire TV

Perfect Privacy’s website claims that they have an Amazon Fire TV app but we couldn’t find it.

We contacted the support team and they told us that they are working to resolve this issue.

Ease of Use

Not Very Beginner-Friendly

How is this calculated?

This rating mainly consists of the user-friendliness and intuitiveness of setting up and regularly using the VPN.

We also factor in customization settings, as well as device and OS compatibility (see section above).

Perfect Privacy’s desktop apps come with loads of configurable options. While that makes it an attractive choice for more experienced users, it can look intimidating to beginners.

Ranked #40 out of 55 VPNs for Ease of Use

How to Install & Set Up Perfect Privacy

It doesn’t help that Perfect Privacy’s apps look very outdated.

Once you familiarise yourself with them, though, they’re fairly easy to use.

Rather than having a big central connect button like most VPN apps do, Perfect Privacy’s apps have individual connect buttons for each server, and you have to disconnect manually from one in order to connect to another. It feels pretty clunky.

The macOS app is the exception to this with a singular ‘connect’ button, however, it still looks archaic and is in desperate need of an overhaul.

The desktop app relegates itself to the system tray when minimized which can be frustrating when trying to access the client.

Perhaps the biggest issue is the lack of custom app for iOS devices. If you’re a beginner and an iPhone user, it’s best to try one of our best VPNs for iPhone instead.

Customer Support

No Live Chat Support, but Quick Email Replies

How is this calculated?

This rating is based on our assessment of the VPN’s:

  • Live chat support
  • Email support
  • Online resources

Not every VPN offers all these support options, and they often vary in quality and response times.

Perfect Privacy offers a huge number of online guides and FAQs. If you want personal support, though, the options are more lacking. There's no live chat but the email replies are consistent and helpful.

Ranked #19 out of 55 VPNs for Customer Support

You can reach Perfect Privacy’s customer support in the following ways:

Customer SupportAvailable in Perfect Privacy
24/7 Live Chat SupportNo
24/7 Email SupportNo
Live Chat SupportNo
Email Support via Online FormNo
Tutorial VideosNo
Online ResourcesYes

Perfect Privacy isn’t as polished as the top VPNs we’ve tested, but it’s still fairly good.

Admittedly, there’s no live chat support so you won’t be able to get instant answers to your questions.

There is email support – you have to fill in a form – and the replies are quite regular. It took half a day to receive a response to our first ticket but our second one received a reply within minutes.

The support agents were excellent, providing accurate answers which fully addressed our queries.

Perfect Privacy also has loads of online resources, including in-depth FAQs, useful setup guides, and a community forum.

Price & Value

Expensive and With Barely Any Discounts

How is this calculated?

While we do assign a ‘Price & Value’ rating, it doesn’t contribute to the Overall Rating. We believe the reader should decide what is or isn’t a reasonable price.

A good rating isn’t just based on how cheap the VPN is, but for the overall value it offers.

Perfect Privacy provides a really safe service, but it comes at a high price. Both the one month and one year subscriptions are expensive, even when compared to more capable VPNs.

Ranked #40 out of 55 VPNs for Price & Value

At $12.99 (or €12.99) a month it’s not cheap. The one year deal is still very expensive at $9.99 (or €9.99) per month. You might want to use a VPN or Proxy to buy Perfect Privacy for a slightly lower price, depending on the exchange rate.

The biggest discount you’ll get is on the two-year plan. But at just 31% off ($8.95 per month, paid as $214.95 up-front) it’s nothing in comparison to the massive savings offered by other top VPN providers.

  1. Monthly


    Billed $12.99 every month
  2. 12 Month(s)


    Billed $119.99 every 12 months
    Save 23%
  3. 2 Year(s)


    Billed $214.95 every 2 years
    Save 31%

Payment & Refund Options

  1. Alipay
  2. American Express
  3. Bitcoin
  4. Bitcoin Cash
  5. Mastercard
  6. PayPal
  7. UnionPay
  8. Visa

Perfect Privacy accepts loads of payment methods, including:

  • Debit and credit card
  • PayPal
  • Bitcoin & Bitcoin Cash
  • Alipay
  • UnionPay
  • A variety of other international methods via Paymentwall

There’s also a seven-day money-back guarantee “if you are not 100% satisfied” with the service.

The Terms of Service does encourage users experiencing technical difficulties to get in touch with customer support in order to troubleshoot the issue before requesting a refund.

The Bottom Line

Is Perfect Privacy Worth It?

Even on its cheapest deal, Perfect Privacy is the second most expensive VPN on the market.

This high subscription fee is only worthwhile for experienced VPN users who prioritize online security over usability.

Subscribing to Perfect Privacy gives you access to highly customizable security features, including a multi-tiered kill switch and its ‘NeuroRouting’ software.

It’s also backed by a verified no-logs privacy policy and incorporated in a privacy-friendly jurisdiction.

All of the above, also makes Perfect Privacy an excellent choice for torrenters and browsing anonymously on public WiFi.

However, Perfect Privacy’s overly-technical apps make it awful for beginners.

Its limited server network and poor connection speeds often leads to server congestion and slow load times.

Plus, Perfect Privacy fails to unblock most popular streaming services.

We can’t recommend paying $8.95/mo unless online security is an absolute must. There are cheaper VPNs available, that are faster, better at streaming, easier to use, and just as secure.

Alternatives to Perfect Privacy




Like Perfect Privacy, IPVanish has plenty of configurable options but it’s much cheaper. It also works with Netflix, and provides really fast speeds. Read IPVanish review




Need simple apps and consistent streaming access? CyberGhost is the ideal choice. It doesn’t compromise on privacy either. Read CyberGhost review

User Reviews for Perfect Privacy

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