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VPN 360 Review

Updated Oct 25, 2023

Callum Tennent oversees how we test and review VPN services. He's a member of the IAPP, and his VPN advice has featured in Forbes and the Internet Society.

Fact-checked by Simon MiglianoAdditional Testing by Alyx Morley

Our Verdict

Overall Rating:

1.7/10

VPN 360 is a free, mobile-only VPN for iOS and Android. We don't recommend using it though: its security and privacy is weak, its speeds are slow, and it doesn't work with Netflix. The VPN is also infested with advertisements. There are much safer and more trustworthy VPNs available.

Ranked #50 out of 65 VPNs

VPN 360 Pros & Cons

Custom apps are very simple to use
Useful data privacy & advertiser settings on iOS

Invasive logging policy
Slow speeds
iOS kill switch is faulty
Doesn’t work with US Netflix
Intrusive pop-up ads
Blocks all torrenting traffic

Why Trust Us?

We’re fully independent and have been reviewing VPNs since 2016. Our ratings are based on our own testing results and are unaffected by financial incentives. Learn who we are and how we test VPNs.

VPN 360 is a popular freemium VPN that has been downloaded over 5 million times on the Google Play Store alone. It’s a popular VPN on the App Store, too.

While VPN 360 has both a free and premium version, this review focuses on the free VPN application.

We’ve put the service through our rigorous VPN testing process to measure its speeds, assess its privacy and security, see if it unblocks Netflix, quiz its support team, and more.

The results of our tests show that VPN 360 is not safe to use. In fact, though it has improved a lot since its acquisition by Aura, VPN 360 is still one of the worst VPNs we’ve ever tested.

Keep reading this review to see our full test results, or view VPN 360 Free’s key specifications in the table below. You can also compare VPN 360 with other popular VPNs with other popular free VPNs later on.

Why You Shouldn’t Use VPN 360

VPN 360 doesn’t perform well in any significant testing category. Even though the VPN is free, it’s not worth the time it takes to download the app onto your device.

Avoid VPN 360 if:

You want a safe, free VPN. In our tests, VPN 360’s iOS kill switch failed to protect our real IP address from leaking. It also logs your originating IP address and server location.
You want a free VPN without ads. VPN 360 shows ads to all users on iOS and Android. It makes for a frustrating experience.
You want a free VPN on Windows or macOS. VPN 360 doesn’t offer a VPN app on desktop at all.

VPN 360 Key Data

Add to compare

Data Cap	Unlimited
Download Speed	4Mbps
Logging Policy	Intrusive Logging
Data Leaks	No
Jurisdiction	US (Five Eyes Member)
Servers	Not disclosed
IP Addresses	Not disclosed
Countries with Servers	3
US Netflix	No
Torrenting	Restricted
Simultaneous Connections	6
Works In China	No
Support	Email Support
Official Website	VPN360.com

Privacy & Logging Policy

Logs Your IP Address & Server Location

Privacy & Logging Policy Rating

0.1/10

VPN 360 logs too much personally identifiable information, including your personal IP address, connection timestamps, and the server location you connect to. It has a privacy-unfriendly US jurisdiction combined with an intrusive logging policy, which means you should avoid it.

Ranked #54 out of 65 VPNs for Privacy & Logging Policy

You can see all of the information that VPN 360 logs in the list below:

Data Type	Logged by VPN 360
Account Information	Yes
Browsing Activity	Yes
Date of Last Connection	Yes
Device Information	Yes
DNS Queries	No
Individual Bandwidth Usage	Yes
Individual Connection Timestamps	Yes
ISP	Yes
Number of Simultaneous Connections	No
Originating IP Address	Yes
VPN Server IP	No
VPN Server Location	Yes

You can read VPN 360’s Privacy Policy on its website.

As you can see in the table above, VPN 360 logs a lot of personally identifiable information, including your originating IP address, domain names, VPN server location, and even timestamps.

Previously, VPN 360 did not have its own privacy policy. We had to read Aura’s privacy policy and the privacy policy in the Android and iOS apps.

Now in 2024, VPN 360 has published its own privacy policy on its website, and we can see that it does protect the privacy of its users somewhat. For example, all domain names that users visit are aggregated on a monthly basis. But a truly private VPN wouldn’t be storing domain names at all.

However, we’re extremely disappointed to see that VPN 360 Free allows its advertisers to access user IP addresses and device information. VPN 360 also uses customer IP addresses to identify internet service providers, which it deems as unidentifiable information.

To make the situation even worse, VPN 360’s privacy policy is not as clear or detailed as we’d like it to be. Compared to actual no-logs VPNs like Private Internet Access and PrivateVPN, VPN 360’s privacy policy seems cobbled together with perplexing contradictions and vague answers.

It’s also confusing that the privacy policy claims to be applicable to Hotspot Shield, Betternet, and Ultra VPN as well, despite all these other VPNs having their own separate privacy policies.

Here is how VPN 360’s logging policy compares to other top-tier cheap and free VPNs:

Security & Technical Features

Faulty iOS Kill Switch, but Good Protocol Options

Security & Technical Features Rating

4.5/10

VPN 360 is not the safest free VPN on the market. We found issues with its kill switch on iOS and we weren’t able to customize data privacy settings on Android. VPN 360 also doesn’t disclose what kind of encryption it uses, so we can’t tell if it uses safe AES-256. But we appreciate the VPN’s security has improved a lot in the past year. It now offers a kill switch, split tunneling, multiple protocols (including WireGuard), extensive data privacy settings on iOS, and no WebRTC or geolocation leaks. However, we still suggest looking elsewhere for absolute peace of mind.

Ranked #47 out of 65 VPNs for Security & Technical Features

In the table below, you can see the different VPN connection protocols, encryption ciphers, and technical features that VPN 360 offers:

Protocols	Available in VPN 360
Hydra	Yes
IKEv2/IPSec	Yes
OpenVPN (TCP/UDP)	No
WireGuard	Yes

Encryption	Available in VPN 360
AES-128	No
AES-192	No
AES-256	No
Blowfish	No
ChaCha20	Yes
Undisclosed	Yes

Security	Available in VPN 360
Diskless Servers	No
DNS Leak Blocking	No
First-party DNS	No
IPv6 Leak Blocking	No
Supports TCP Port 443	No
VPN Kill Switch	Yes
WebRTC Leak Blocking	No

Advanced Features	Available in VPN 360
Ad Blocker	No
Dedicated IP	No
Double VPN	No
SOCKS	No
Split Tunneling	No
Static IP	No
Tor over VPN Server	No
Tracker Blocker	No

Hydra & WireGuard Protocols

VPN 360 offers three protocol options on mobile. There’s WireGuard and IKEv2, which are commonly used by VPNs. Lastly, there’s Hydra, Hotspot Shield’s proprietary protocol, known for facilitating the fastest VPN speeds we’ve tested.

Despite Hotspot Shield’s excellent performance using the Hydra protocol, it actually doesn’t perform that well with VPN 360. Using VPN 360’s Hydra protocol, we recorded extremely slow download speeds of 4Mbps on a 100Mbps connection.

VPN 360 has three protocols on mobile: Hydra, IKEv2, and WireGuard.

Typically, we recommend using WireGuard because it’s the safest and one of the fastest VPN protocols available. But if you prioritize fast speeds you might wish to use Hydra instead.

Unfortunately, Hydra is a closed-source proprietary technology, so we aren’t able to examine the code for security issues. Hotspot Shield claims the code was assessed by cybersecurity firms, but we aren’t able to verify this.

Kill Switch Leaks on iOS

In our tests, VPN 360 prevented IP address leaks on Android, but it leaked our IP address on iOS, leaving it exposed when we switched between servers.

To make the situation worse, we found a software bug with the latest version of VPN 360 on iOS. Once connected with the kill switch enabled, we weren’t able to disable the kill switch.

This meant each time we disconnected from VPN 360, it automatically connected again, even if the kill switch was disabled in the app. We had to restart our test iPhone to completely halt the connection.

Our kill switch tool flagged VPN 360’s iOS app as faulty.

We’re hugely disappointed with this outcome since VPN 360’s iOS app is technically more private than its Android counterpart. You’re able to manually disable any data collection from advertisers on the iOS, but our tests now prove the iOS kill switch to be faulty.

No IPv4, IPv6, or WebRTC Leaks

We’re pleased that we didn’t experience any IPv4, DNS, WebRTC, or geolocation leaks while connected to a VPN 360 server in Singapore.

We tested both Android and iOS to ensure that VPN 360 wasn’t leaking any of these data points. Thankfully, both times the VPN was able to protect our details and real location.

VPN 360 passed our other leak tests.

Customize Privacy Settings on iOS

While a majority of free VPNs show users ads to make a profit, only a few VPNs allow users to pick and choose which advertisers are allowed to access your data.

VPN 360 is one of the few free VPN services that actually has useful privacy settings. It allows you to decline consent for data sharing with the app, and for advertisers to see your personal data. But those settings are only available on iOS.

We recommend opting out of all data sharing and declining all advertiser requests for data.

Security Features We’d Like to See

VPN 360 has the basic security essentials for a VPN, but still requires some serious improvements to rival the best free VPNs on the market. Here’s a list of specific features we’d like VPN 360 to add to its suite of security features:

Functional kill switch on iOS and Android to prevent accidental data leaks.
OpenVPN protocol as an alternative to WireGuard.
Data leak protection on iOS and Android.
Safe AES-256 encryption on iOS and Android.
Open-source software code to improve transparency and allow users to analyze VPN 360’s security.

Speed

Painfully Slow Speeds

Speed Rating

0.4/10

VPN 360 is very slow. We tested it on all of its available servers and experienced consistent speed loss of up to 96%. This will make almost every internet activity much harder.

Ranked #62 out of 65 VPNs for Speed

We tested VPN 360 on all of its available servers to test its impact on our internet speeds. Here are the full results:

As you can see, VPN 360 dramatically slowed down our internet by 96% to just 4Mbps on local New York connections. This is truly terrible, even for a free VPN.

Connecting farther away to the UK, we measured similar speed losses of 95% to 5Mbps, which suggests VPN 360 implements a speed cap.

These download speeds are absolutely dreadful, and are much slower than most other free VPNs we’ve tested. This makes VPN 360 virtually unusable for streaming or online gaming, and extremely frustrating to use during our speed tests.

Here’s a table comparing VPN 360’s terrible speed performance to the best free and cheap VPNs available:

Server Locations

Free VPN Servers in Three Countries

Server Locations Rating

3.0/10

VPN 360 Free has four server locations in three countries: the US, the UK, and Singapore. This server network is focused in English-speaking countries, disappointingly excluding many countries in Africa and Oceania. VPN 360 doesn’t let you choose specific servers, and it does not disclose the actual number of IP addresses it offers. However, we suspect VPN 360’s painfully slow speeds are due to server congestion.

Ranked #58 out of 65 VPNs for Server Locations

3 Countries

4 Cities

Undisclosed number of IP Addresses

With VPN 360, you can connect to servers in these regions:

Continent	Countries with Servers
Europe	1
Asia	1
North America	1
South America	0
Oceania	0

For a free VPN, VPN 360’s server selection isn’t too bad: there’s one on the West Coast of the US, one on the East Coast, one in the UK, and one in Singapore. This gives you access to more IP addresses than free VPNs like VPNhub, which only offers one server location.

However, competitors like Windscribe Free offer servers in 11 countries, and PrivadoVPN Free in 11 countries. If you simply want a free VPN with lots of server options, there are plenty of better alternatives to VPN 360.

VPN 360 offers the same amount of free servers on Android and iOS.

We are pleasantly surprised to see VPN 360 offers two city-level servers in the US, which cover the East and West coasts. There’s one server in Los Angeles and one in New York. Annoyingly, this leaves users across the whole of middle America without a nearby server.

In short, VPN 360 offers just four server locations, which is a very small selection. Annoyingly, if lots of people connect to the same VPN server, it can get overwhelmed with the number of simultaneous connections, slowing down everyone’s speeds.

Streaming

Doesn’t Work with US Netflix

Streaming Rating

0.8/10

In our streaming tests, VPN 360 Free unblocked a few premium streaming services: Disney+, HBO Max, and YouTube. However, its download speeds are so bad that we experienced severe buffering issues and poor video quality. It also wasn’t able to access international Netflix libraries, Amazon Prime Video, Hulu, or BBC iPlayer. In fact, it couldn’t unblock a single UK streaming service.

Ranked #52 out of 65 VPNs for Streaming

VPN 360 unblocks the following streaming services:

Streaming Platform	Works with VPN 360
Amazon Prime Video	No
BBC iPlayer	No
Channel 4	No
Disney+	Yes
Hotstar India	No
Hulu	No
ITVX	No
Max	Yes
Netflix US	No

VPN 360 fails to unblock the US, UK, and Singapore Netflix libraries — the only three regions where it has servers. When testing the app on both Android and iOS, we found that we were able to login to the app, but could only stream Netflix originals.

Screenshot of VPN 360 connected to a US server and Netlfix is only showing Netflix Original content.

VPN 360 didn’t work to unblock US Netflix, instead we were only able to stream Netflix original content.

A majority of free VPNs fail to unblock the US Netflix library, so it’s not out of the ordinary.

However, there are a couple of free VPNs that can stream international Netflix libraries. For example, PrivadoVPN Free can unblock US Netflix and Windscribe Free streams UK Netflix easily.

Doesn’t Unblock Amazon Prime, Hulu, or British Streaming Services

In our tests, VPN 360 was unable to stream a majority of popular streaming services like Amazon Prime Video, Hulu, and more.

We’re disappointed to see that it failed to unblock any UK streaming services. We couldn’t access BBC iPlayer, ITVX, or All 4 during our testing.

VPN 360 is detected and blocked in screenshots with Amazon Prime, Hulu, and ITVX.

VPN 360 was detected and blocked by most streaming services.

VPN 360 is a bad VPN for streaming. There are plenty of other providers that can unblock these services and without causing buffering and decreasing the picture quality so significantly.

Streams Disney+, HBO Max & YouTube

VPN 360 is a pretty unreliable service for unblocking streaming platforms, but in our recent tests we were just about able to stream movies on Disney+, TV shows on HBO Max, and content on YouTube.

VPN 360’s download speeds are so slow that the video quality barely made it above 480p, making for a disappointing viewing experience. There also wasn’t the option to watch the content on a laptop or TV, as VPN 360 is only available on mobile.

We found VPN 360’s Los Angeles US server to be the most reliable when unblocking Disney+ and HBO Max. The apps didn’t block us on Android or iOS when connecting using VPN 360’s LA server.

However, we aren’t confident that the free VPN will be able to unblock these services for very long.

VPN 360’s Streaming Performance Compared to Other Free VPNs

None of the free VPNs we’ve tested are as good as their premium counterparts when it comes to streaming. But there are some free VPNs that perform better than others:

Torrenting

VPN 360 Blocks All P2P Activity

Torrenting Rating

0.0/10

VPN 360 blocks all P2P traffic on its free servers, so you can’t use it for torrenting. Even if you could, the VPN service isn’t private enough to use, doesn’t offer desktop apps, and would be too slow for regular file sharing anyway.

Ranked #57 out of 65 VPNs for Torrenting

VPN 360 doesn’t explicitly ban torrenting in its terms of service, privacy policy, or in its knowledge base, but we weren’t able to torrent with it in our P2P tests. Even worse, we encountered annoying pop-up ads while connecting to VPN 360 in order to torrent.

Failed torrent download on Android while connected to VPN 360.

In our torrenting tests on Android, VPN 360 refused to permit downloads using BitTorrent.

Even if it was able to torrent, judging from its download speeds, it would be frustratingly slow to use. The service’s privacy-unfriendly logging policy is also extremely concerning, and another reason to not use VPN 360 for P2P activities.

Instead of using VPN 360, consider using one of these free VPNs for torrenting, instead.

Windscribe Free is a great alternative to VPN 360 for torrenting. It comes with IP leak protection, an unlimited device policy, and the fastest torrenting speeds on a free VPN. It’s overall a much better free VPN and doesn’t make you sacrifice your privacy or user experience.

Bypassing Web Censorship

VPN 360 Doesn’t Include Obfuscation Technology

Bypassing Censorship Rating

0.0/10

VPN 360 is one of the worst VPNs for bypassing censorship. It won’t work in China and it's unlikely to work in other countries with online censorship. It doesn't include any obfuscation technology, which makes it very easy for censors to identify and block.

Ranked #65 out of 65 VPNs for Bypassing Web Censorship

VPN 360 has no obfuscation features to hide the fact that you’re using a VPN, making it extremely inefficient at bypassing online censorship. It also doesn’t offer any online resources, like guides or FAQs, for those wishing to use the VPN in a censored region.

Simply, VPN 360 doesn’t prioritize users wishing to use the service in regions with heavy online censorship, like China, Iran, or Turkey.

If you need a free VPN that successfully bypasses firewalls, Windscribe Free is a safe alternative. It has a sophisticated Stealth protocol, port 443, a reliable kill switch, and a 85% success rate in the past year in China.

It’s also much faster than VPN 360, reaching speeds of 96Mbps on a local 100Mbps connection – much more impressive than VPN 360’s pathetic 4Mbps.

Device & OS Compatibility

VPN 360 Is Only Available on Android & iOS

Device Compatibility

VPN 360 is a mobile-only VPN, which means it’s only available on Android and iOS devices. Both versions of the app have the same technical features, but with slight differences. VPN 360 limits usage to six devices at a time, though we doubt many users will want to use the service on six phones at one time. VPN 360’s complete lack of desktop apps holds it back from being a VPN we can recommend to the majority of users.

Apps

iOS
Android

To download VPN 360, open the Google Play Store or Apple App Store and install the app onto your device. On both stores, the developer is Pango GmbH.

Once downloaded, you’ll have to enter your email address and click a sign-in link sent to your inbox. After that, you’ll be able to use the VPN for free and connect to servers in four locations.

Here’s a table showing key differences between features on the iOS and Android VPN 360 apps:

We’re very disappointed that VPN 360 doesn’t offer any desktop apps for Windows or macOS, or any browser extensions. It’s lagging behind a lot of its competitors in device compatibility.

It also can’t be used on any games consoles, like PlayStation or Xbox, or on streaming devices like Amazon Fire TV or Android TV.

Despite the VPN being available on so few devices, it still imposes a six device limitation per account. We feel the limitation is pretty redundant, considering so few people own and use more than one or two mobile phones at the same time.

Ease of Use

Annoying Pop-Up Ads but Simple Layout

Ease of Use Rating

5.0/10

VPN360's apps are very limited. They are easy to use, and look almost completely the same on Android and iOS, but they lack customization options. The apps also include some very irritating pop-up adverts. Importantly, the iOS app is much nicer to use than the Android app because you can disable ads in Privacy Settings.

Ranked #56 out of 65 VPNs for Ease of Use

The VPN 360 apps are almost identical across Android and iOS devices. There’s a big connect button, a settings menu, and a server list all on the homepage. Both apps also offer the same server locations.

Android & iOS

VPN 360’s native apps on Android and iOS are simple and very easy to use. To access the server list, simply tap on the drop-down menu next to the current server location.

The biggest difference between the two apps is the option to change privacy settings on iOS, which lets you disable and reject permissions for in-app advertisements. This greatly reduces the number of adverts you’ll encounter while connecting and disconnecting to servers.

We’re pleased to see this option available to iOS users, but we’d like to see it implemented in the Android app too.

Here are a few screenshots showing VPN 360’s mobile homepages, and an example advertisement we encountered during testing:

Screenshots showing VPN 360 on Android and iOS.

VPN 360 on Android (left) and iOS (left) both have minimalist apps, though they both feature a small ad at the bottom for a premium free trial.

While testing out VPN 360, we found it easy to access the settings via the hamburger menu. From there, we were able to switch protocols from Hydra to WireGuard, enable the kill switch, and enable the Always-on feature.

Customer Support

Subpar Email Support & Basic FAQs

Customer Support Rating

2.7/10

VPN 360’s customer support is frustrating to deal with. When we contacted their support agents with some questions, we received a response after a couple of hours, which was quite slow. We found the customer service agents would ignore any questions they didn’t know the answer to and even directed us to an external review of VPN 360 for more information instead of an internal knowledge base or resources.

Ranked #57 out of 65 VPNs for Customer Support

Here’s a summary of the customer support options VPN 360 offers:

Customer Support	Available in VPN 360
24/7 Email Support	No
24/7 Live Chat Support	No
Chatbot	No
Email	Yes
Email Support via Online Form	No
Live Chat Support	No
Online Resources	No
Tutorial Videos	No

VPN 360’s customer support needs serious improvement. The knowledge base has some detailed guides on how to unblock Hulu and troubleshoot issues, but leaves lots of other questions unanswered. For example: whether torrenting is actually permitted on the service.

Nonetheless, this is still better than in 2022, when it didn’t even have an official website or knowledge base at all.

In our experience, VPN 360’s customer support agents are a mixed bag. When we contacted VPN 360 via email to ask when the Hydra protocol had been added to its apps, the agents either ignored or misinterpreted the question.

We were completely shocked when a customer support agent directed us to an external review of VPN 360 in order to get “further information on VPN protocols.” Not only is it unprofessional to rely on external information to answer a customer query, the review wasn’t even that relevant to answering our question.

We’ve never seen a customer support agent link us to an external review for more information on a VPN service.

It’s possible that VPN 360’s support team would be able to help with basic queries, but the online resources seem to be so lacking that agents have to recommend articles from other sources to customers.

Overall, VPN 360’s customer support leaves much to be desired. But bad customer service is often part of the package when it comes to free VPNs.

FAQ

Is VPN 360 Safe?

VPN 360 is not a safe VPN to use. In our testing, we found its iOS kill switch faulty, meaning it leaked our real IP address. It also collects too much personally identifiable user data like your originating IP address, browsing history, and timestamps. The free VPN also doesn’t disclose what kind of encryption it uses.

Is VPN 360 really free?

VPN 360 is 100% free to install and use. No payment details are required for signup, but you do need to provide an email address to verify your account.

History of Major Updates to SkyVPN

March 2023: VPN 360 launches an official website, with its own Privacy Policy and Terms of Service.