VPN 360 Review

You can see all of the information that VPN 360 logs in the list below:

As you can see in the table above, VPN 360 logs a lot of personally identifiable information, including your originating IP address, domain names, VPN server location, and even timestamps.

Previously, VPN 360 did not have its own privacy policy. We had to read Aura’s privacy policy and the privacy policy in the Android and iOS apps.

Now in 2024, VPN 360 has published its own privacy policy on its website, and we can see that it does protect the privacy of its users somewhat. For example, all domain names that users visit are aggregated on a monthly basis. But a truly private VPN wouldn’t be storing domain names at all.

However, we’re extremely disappointed to see that VPN 360 Free allows its advertisers to access user IP addresses and device information. VPN 360 also uses customer IP addresses to identify internet service providers, which it deems as unidentifiable information.

To make the situation even worse, VPN 360’s privacy policy is not as clear or detailed as we’d like it to be. Compared to actual no-logs VPNs like Private Internet Access and PrivateVPN, VPN 360’s privacy policy seems cobbled together with perplexing contradictions and vague answers.

It’s also confusing that the privacy policy claims to be applicable to Hotspot Shield, Betternet, and Ultra VPN as well, despite all these other VPNs having their own separate privacy policies.

Here is how VPN 360’s logging policy compares to other top-tier cheap and free VPNs:

In the table below, you can see the different VPN connection protocols, encryption ciphers, and technical features that VPN 360 offers:

Hydra & WireGuard Protocols

VPN 360 offers three protocol options on mobile. There’s WireGuard and IKEv2, which are commonly used by VPNs. Lastly, there’s Hydra, Hotspot Shield’s proprietary protocol, known for facilitating the fastest VPN speeds we’ve tested.

Despite Hotspot Shield’s excellent performance using the Hydra protocol, it actually doesn’t perform that well with VPN 360. Using VPN 360’s Hydra protocol, we recorded extremely slow download speeds of 4Mbps on a 100Mbps connection.

Typically, we recommend using WireGuard because it’s the safest and one of the fastest VPN protocols available. But if you prioritize fast speeds you might wish to use Hydra instead.

Unfortunately, Hydra is a closed-source proprietary technology, so we aren’t able to examine the code for security issues. Hotspot Shield claims the code was assessed by cybersecurity firms, but we aren’t able to verify this.

Kill Switch Leaks on iOS

In our tests, VPN 360 prevented IP address leaks on Android, but it leaked our IP address on iOS, leaving it exposed when we switched between servers.

To make the situation worse, we found a software bug with the latest version of VPN 360 on iOS. Once connected with the kill switch enabled, we weren’t able to disable the kill switch.

This meant each time we disconnected from VPN 360, it automatically connected again, even if the kill switch was disabled in the app. We had to restart our test iPhone to completely halt the connection.

We’re hugely disappointed with this outcome since VPN 360’s iOS app is technically more private than its Android counterpart. You’re able to manually disable any data collection from advertisers on the iOS, but our tests now prove the iOS kill switch to be faulty.

No IPv4, IPv6, or WebRTC Leaks

We’re pleased that we didn’t experience any IPv4, DNS, WebRTC, or geolocation leaks while connected to a VPN 360 server in Singapore.

We tested both Android and iOS to ensure that VPN 360 wasn’t leaking any of these data points. Thankfully, both times the VPN was able to protect our details and real location.

Customize Privacy Settings on iOS

While a majority of free VPNs show users ads to make a profit, only a few VPNs allow users to pick and choose which advertisers are allowed to access your data.

VPN 360 is one of the few free VPN services that actually has useful privacy settings. It allows you to decline consent for data sharing with the app, and for advertisers to see your personal data. But those settings are only available on iOS.

Security Features We’d Like to See

VPN 360 has the basic security essentials for a VPN, but still requires some serious improvements to rival the best free VPNs on the market. Here’s a list of specific features we’d like VPN 360 to add to its suite of security features:

We tested VPN 360 on all of its available servers to test its impact on our internet speeds. Here are the full results:

As you can see, VPN 360 dramatically slowed down our internet by 96% to just 4Mbps on local New York connections. This is truly terrible, even for a free VPN.

Connecting farther away to the UK, we measured similar speed losses of 95% to 5Mbps, which suggests VPN 360 implements a speed cap.

These download speeds are absolutely dreadful, and are much slower than most other free VPNs we’ve tested. This makes VPN 360 virtually unusable for streaming or online gaming, and extremely frustrating to use during our speed tests.

Here’s a table comparing VPN 360’s terrible speed performance to the best free and cheap VPNs available:

VPN 360 unblocks the following streaming services:

VPN 360 fails to unblock the US, UK, and Singapore Netflix libraries — the only three regions where it has servers. When testing the app on both Android and iOS, we found that we were able to login to the app, but could only stream Netflix originals.

A majority of free VPNs fail to unblock the US Netflix library, so it’s not out of the ordinary.

However, there are a couple of free VPNs that can stream international Netflix libraries. For example, PrivadoVPN Free can unblock US Netflix and Windscribe Free streams UK Netflix easily.

Doesn’t Unblock Amazon Prime, Hulu, or British Streaming Services

In our tests, VPN 360 was unable to stream a majority of popular streaming services like Amazon Prime Video, Hulu, and more.

We’re disappointed to see that it failed to unblock any UK streaming services. We couldn’t access BBC iPlayer, ITVX, or All 4 during our testing.

VPN 360 is a bad VPN for streaming. There are plenty of other providers that can unblock these services and without causing buffering and decreasing the picture quality so significantly.

Streams Disney+, HBO Max & YouTube

VPN 360 is a pretty unreliable service for unblocking streaming platforms, but in our recent tests we were just about able to stream movies on Disney+, TV shows on HBO Max, and content on YouTube.

VPN 360’s download speeds are so slow that the video quality barely made it above 480p, making for a disappointing viewing experience. There also wasn’t the option to watch the content on a laptop or TV, as VPN 360 is only available on mobile.

We found VPN 360’s Los Angeles US server to be the most reliable when unblocking Disney+ and HBO Max. The apps didn’t block us on Android or iOS when connecting using VPN 360’s LA server.

However, we aren’t confident that the free VPN will be able to unblock these services for very long.

VPN 360’s Streaming Performance Compared to Other Free VPNs

None of the free VPNs we’ve tested are as good as their premium counterparts when it comes to streaming. But there are some free VPNs that perform better than others:

VPN 360 doesn’t explicitly ban torrenting in its terms of service, privacy policy, or in its knowledge base, but we weren’t able to torrent with it in our P2P tests. Even worse, we encountered annoying pop-up ads while connecting to VPN 360 in order to torrent.

Even if it was able to torrent, judging from its download speeds, it would be frustratingly slow to use. The service’s privacy-unfriendly logging policy is also extremely concerning, and another reason to not use VPN 360 for P2P activities.

Instead of using VPN 360, consider using one of these free VPNs for torrenting, instead.

Windscribe Free is a great alternative to VPN 360 for torrenting. It comes with IP leak protection, an unlimited device policy, and the fastest torrenting speeds on a free VPN. It’s overall a much better free VPN and doesn’t make you sacrifice your privacy or user experience.

VPN 360 has no obfuscation features to hide the fact that you’re using a VPN, making it extremely inefficient at bypassing online censorship. It also doesn’t offer any online resources, like guides or FAQs, for those wishing to use the VPN in a censored region.

Simply, VPN 360 doesn’t prioritize users wishing to use the service in regions with heavy online censorship, like China, Iran, or Turkey.

If you need a free VPN that successfully bypasses firewalls, Windscribe Free is a safe alternative. It has a sophisticated Stealth protocol, port 443, a reliable kill switch, and a 85% success rate in the past year in China.

It’s also much faster than VPN 360, reaching speeds of 96Mbps on a local XMbps connection – much more impressive than VPN 360’s pathetic 4Mbps.

Here’s a summary of the customer support options VPN 360 offers:

VPN 360’s customer support needs serious improvement. The knowledge base has some detailed guides on how to unblock Hulu and troubleshoot issues, but leaves lots of other questions unanswered. For example: whether torrenting is actually permitted on the service.

Nonetheless, this is still better than in 2022, when it didn’t even have an official website or knowledge base at all.

In our experience, VPN 360’s customer support agents are a mixed bag. When we contacted VPN 360 via email to ask when the Hydra protocol had been added to its apps, the agents either ignored or misinterpreted the question.

We were completely shocked when a customer support agent directed us to an external review of VPN 360 in order to get “further information on VPN protocols.” Not only is it unprofessional to rely on external information to answer a customer query, the review wasn’t even that relevant to answering our question.

It’s possible that VPN 360’s support team would be able to help with basic queries, but the online resources seem to be so lacking that agents have to recommend articles from other sources to customers.

Overall, VPN 360’s customer support leaves much to be desired. But bad customer service is often part of the package when it comes to free VPNs.