VPN 360 is a free, mobile-only VPN that offers simple custom apps for iOS and Android. The VPN performed very badly in our review – it cannot unblock Netflix, its speeds are unreliable and its security and privacy is weak. Overall, we suggest avoiding VPN 360 in favour of a safer and more transparent provider.
One of the best and easiest ways to access all your favorite content for free? That’s what VPN 360 claims to be.
But is it true? We tested VPN 360 to find out for sure. In this review we’ll be answering your most burning VPN 360 questions, like:
- Is VPN 360 secure?
- How fast it is?
- Does VPN 360 unlock Netflix?
- Is torrenting allowed?
- Is VPN 360 really free?
We’ll let you know the answers to those questions and more later, but first here’s a quick look at VPN 360’s pros and cons.
VPN 360 Pros & Cons
VPN 360 Key Summary
|Logging Policy||Some User Logs|
|Jurisdiction||US (Five-Eyes Member)|
|IP Addresses||Not disclosed|
|Works in China||No|
|Official Website||Google Play Store|
Now you have an idea of VPN 360’s good and bad bits let’s find out who’s behind the service and what information it stores about users.
Who is VPN 360?
About & Logging
When we looked into VPN 360’s background a few different names arose.
The Google Play Store and Apple App Store both list VPN 360 as being owned by the same company that developed Touch VPN (which we’ve reviewed here), TouchVPN Inc.
However, the support email brings up another company, Infinity Software, which claims to be “a small company based in Hong Kong focused on user experience (UX), great design and development of web and mobile applications.”
Worryingly, its website is not secure.
But where does Infinity Software come into the equation?
A member of VPN 360’s customer support team told us Infinity Software developed and maintains the VPN service.
It’s definitely not the most clear cut and transparent VPN service we’ve reviewed.
Neither the US nor Hong Kong are ideal jurisdictions for a VPN to be incorporated in either: the US due to its involvement in the international intelligence-sharing alliance Five-Eyes, and Hong Kong because of increasing pressure and influence from China.
Our independent investigation into free apps actually confirmed a link between VPN 360 and mainland China.
A look at VPN 360’s logging policy will shed some light on what that means for you.
VPN 360 didn’t tell us why there are two policies, so we can only assume that the Android and iOS apps store information slightly differently. Or perhaps it forgot to remove an old link on the Google Play Store. Either way, it’s poor for both transparency and our general confidence in the service.
While the policies are quite different, they both agree on one thing: that VPN 360 doesn’t store logs of users’ browsing activities.
However, Pango admits to logging URLs visited through its VPN servers – but not in combination with anything that identifies an individual. It does pass on your approximate location to advertisers, though.
Pango’s policy also states that the VPN collects connection timestamps and the bandwidth consumed per session, as well as device hashes. It doesn’t store user IP addresses beyond your session.
However, VPN 360 says that it “may become necessary to temporarily maintain usage data to assist in debugging a problem with the service.” This usage data may include the date and time of your login and the IP addresses you visited. VPN 360 claims this information is deleted once the issue has been resolved.
More worryingly, VPN 360 is willing to disclose “personal information, including your usage data, to governmental authorities or agencies . . . if there is a good faith belief that such collection or disclosure is required by law.”
This suggests that VPN 360 will enable logging if requested to do so.
Even worse, VPN 360’s self-hosted Terms of Service is also identical to a number of other VPNs’, which is a cause for suspicion and distrust.
We can’t trust VPN 360 fully until it irons out the confusions over its multiple privacy policies and copy-and-pasted Terms of Service.
Even then, Pango’s logging policy is far from perfect.
iOS app quick, Android app painfully slow
Speed & Reliability
VPN 360’s Android app and iOS are wildly different when it comes to speed.
Let’s start with the good news – the iOS app is surprisingly fast, even if there is only one server location available for free users.
Connecting from the UK to the free US server we experienced quick speeds, so if you live in North America it should even quicker.
Local Speed Test Results
Before using VPN 360:
When connected to VPN 360:
Those kinds of speeds are good enough for a range of online activities including browsing, streaming, and torrenting.
Now for the bad news.
The Android app is really, really, slow.
Under 2Mbps levels of slow.
That will certainly affect everything you do online. We’re not sure why there’s such a massive discrepancy between the apps, but it seems the VPN 360 team doesn’t either – it failed to reply to our query about it.
US server only
VPN 360’s only server location available to free users is the US.
This is far from ideal for optimizing speeds and accessing geo-restricted content.
Confusingly, the apps do come with the full server locations list, but if you click on any of the locations the VPN will prompt you to upgrade to a premium subscription.
While most free VPN services don’t offer huge server networks, most come with several options to choose from.
TunnelBear, for example, provides free VPN servers in 23 countries around the world.
Even VPN 360’s premium subscription only comes with 10 locations and costs a steep $11.99 a month.
Doesn’t work with Netflix & not secure enough for torrenting
Streaming & Torrenting
It’s not surprising that VPN 360 doesn’t work with major streaming services like Netflix and BBC iPlayer.
For a start, it doesn’t have any server choices, so if the only free server fails to grant you access to your favorite shows you’ll be left with no other options.
Secondly, there’s no UK server, so it’s impossible to watch BBC iPlayer.
Unfortunately, most free VPN services don’t work to unlock Netflix and the like – they simply don’t put resources into getting around the streaming services’ VPN crackdowns and blocks.
If you really want to use a VPN to stream the world’s content you’ll have to pay for one – here’s a list of the best VPNs for streaming to help you out.
While there are no restrictions on torrenting with VPN 360, we wouldn’t recommend it.
There’s no VPN kill switch, which could leave your private P2P activities exposed to your ISP or other third parties.
The lack of transparency surrounding the VPN protocols used and the confusing logging policies are also reasons to not risk it.
Doesn’t have the tools to work in China
It’s unlikely that VPN 360 will work reliably in China.
There’s no obfuscation tools to mask VPN traffic, and so it would likely get blocked by the Great Firewall.
If you’re traveling to China you’ll have to get a VPN that’s designed for beating the censors, and the most effective will cost you.
ExpressVPN is one of the most reliable VPNs for China.
We don’t recommend VPN 360 for other high-censorship countries either due to the lack of server location choice and missing VPN kill switch.
Simple VPN apps for mobile devices only
Platforms & Devices
VPN 360 is a mobile-only VPN with custom apps for Android and iOS.
There’s no way to use it on Windows, MacOS, or Linux computers.
And forget about installing the VPN on your router.
Lack of transparency about encryption, no VPN kill switch
Encryption & Security
Please see our VPN Glossary if these terms confuse you and would like to learn more.
VPN 360 doesn’t clearly state which VPN protocols and ciphers it uses to encrypt users’ internet traffic.
While the iOS app does give users an option to connect through IKEv2 – a safe, secure, and fast protocol – there isn’t any information readily available about the Android app.
The iOS app also comes with ‘Auto mode’, ‘Stay connected mode’, and ‘Fast mode’ next to the IKEv2 connection option. There is no contextual information given about these modes and whether they use a different protocol or not.
There’s also no information given about the type of encryption ciphers VPN 360 uses.
On top of the lack of transparency about the technology behind VPN 360 the apps don’t come with a VPN kill switch.
We consider a kill switch to be essential – it protects your private data in the event of a sudden VPN disconnect.
Thankfully we didn’t experience any IP, DNS, or WebRTC leaks during our tests:
Super easy to use, but has annoying pop-ups
Ease of Use
How to Install & Set Up VPN 360
It doesn’t take much technical knowhow to install and use VPN 360’s custom VPN apps for Android and iOS.
All you need to do is download them from the relevant app store, tap through a couple of installation prompts, and click the connect button in the center of the app.
There is a server location list within the app but there’s no point looking at it as free users only have access to the United States server.
The iOS app comes with some minimal settings (VPN protocol selection), while the Android app has none at all.
Aside from the lack of security features our biggest frustration with the VPN 360 apps is the constant pop-up ads. They’re intrusive and disruptive.
The ‘Fast mode (beta) connection mode for iOS didn’t work for us either.
No website, fairly quick email replies
There’s no official website for VPN 360, nor are there any FAQs or troubleshooting tips on the Google Play Store or iOS App Store entries.
It’s a given that VPN 360 doesn’t have live chat support, but there is a support email provided.
While we didn’t have much hope for a response to our questions we were surprised to receive one after just an hour or so.
The VPN 360 email support team answered most of our questions comprehensively, but it’d be better for there to be a dedicated website with a support page to save users the hassle of getting in touch over simple queries.
Do We Recommend VPN 360?
The Bottom Line
No. The huge differences between its two apps, the inadequate security features, and lack of website make us hesitant to recommend VPN 360.
There are far safer and more transparent VPNs available.
Alternatives to VPN 360
If you’re after a free VPN you can use for extended periods of time ProtonVPN is a great choice - there’s no VPN data cap. ProtonVPN is really safe and secure, and the speeds aren’t bad either. Read ProtonVPN Free review
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I am looking for a good, free VPN to block my school's firewall to plya things like Mario Kart Tour or Jstris. A friend told me he was using this app. I checked out user reviews, in order to see if anything suspicious is happening, when i see two 1 star reviews saying that they use your data plans, even while connected to wifi?? I am new to VPNs, and I want to know whether this is normal (because i have a limited data plan), or if what they're doing is an unusual, bad thing. Thanks in advance!Callum | Top10VPN Expert
Hi Bob. Thanks for your comments! From our extensive testing of VPN 360, we concluded that it's not a safe VPN to use. If you would like to use a free VPN to get past censorship we recommend using Windscribe or ProtonVPN. You can read our guide to the best (and safest) free VPNs here: https://www.top10vpn.com/best-vpn/free/. Hope that helps!
Struggling to unsubscribe
Having the worst experience ever, trial was not free charged £11.39 and it’s a mammoth task to unsubscribe. I feel robbed .and it’s on automatic renewal . Until God knows when I figure out how to unsubscribe