KeepSolid VPN Unlimited Review

VPN Unlimited is owned and run by Keep Solid Inc. It was founded in 2013 by Oleg Bocharnikov and Vasiliy Ivanov, who set up what was then-called Simplex Solutions, a business in Odessa, Ukraine. 

KeepSolid Inc. is now incorporated in the US with its HQ in New York.

This isn’t a good thing. Being based in the US means that US law enforcement agencies could force the company to log and hand over customer data.

This threat is real: in its privacy policy, VPN Unlimited states that it will hand over personal private data in order to comply with laws that require such disclosure. 

We’re comforted by VPN Unlimited’s policy to only store personally-identifiable information (your IP address) for the duration of your session. But it is worrying that data can be handed over without your consent. VPN Unlimited is not a VPN for total anonymity. 

VPN Unlimited’s logging policy is disappointing. It is private enough for most, but let’s look at what it does collect:

• Original IP address
• Browser type
• Operating system
• Device ID
• Time zone
• Connection type
• WiFi network name

Yikes. That’s a lot of information. However, it is not as bad as it sounds as this data is deleted after each VPN session. 

What it does not delete is:

• Total amount of data used for each session
• Session dates
• Number of devices using KeepSolid products
• Version of the app used

This is much less an issue for privacy, but we don’t like that the policy doesn’t state how long this information is stored for.

VPN Unlimited is actually quite limited when it comes to speed.

Download speed without VPN Unlimited: 97Mbps

Download speed with VPN Unlimited: 81Mbps

Our download speed loss when VPN Unlimited is running: 17%

KeepSolid VPN Unlimited is particularly poor if you connect long-distance to countries in Asia or North and South America (we test from the UK). 

The USA delivered very slow speeds, Singapore was better but still hit-and-miss, and if you’re in Australia, you’re out of luck – VPN Unlimited doesn’t have a single server there.

At least local connections were better, with speeds often above average. 

How about ping/latency?

Well, that’s way too high too. On local UK connections we recorded 19ms, which is simply too high for anyone serious about gaming. 

For gamers and torrenters out there, you should find another VPN service due to the sluggish latency/ping and plenty of P2P restrictions. If you’re a gamer, you should look for ping times as low as 1ms to prevent lag. There are snappier alternatives out there for this purpose, including ExpressVPN and IPVanish, while you can read our review of the excellent PrivateVPN here.

We put all of the VPNs on the site through a rigorous scientific speed testing process, determining the average speeds from multiple locations across the globe. These are the average speeds we saw when connecting from the UK to the following locations:

• Germany: 73Mbps (downloads) & 13Mbps (uploads)
• USA: 22Mbps (downloads) & 13Mbps (uploads)
• Singapore: 42Mbps (downloads) & 6Mbps (uploads)

VPN Unlimited offers a decent-sized network. It covers the most popular locations across 54 locations. 

Is this enough? Probably. 

But if you need access to servers in less well-covered places there are better VPN services out there to do the job. You should take a look at our review of VPNArea if server locations are what matter most to you.

In terms of individual servers, VPN Unlimited has a fairly small number – just over 400.

Customer support refused to tell us the number of IP addresses they offer, saying that it’s against their policy. This leads us to suspect that there aren’t many more than 400.

This is disappointing when compared to the 50,000+ IPs offered by some of its rival services (VyprVPN, for example, has over 200,000). It’s likely that the servers will clog up pretty quickly, resulting in poor performance. Not ideal. 

When it comes to the US, the spread is good. 13 different US cities are distributed from East (Florida) to West coast (California), and the South (Texas), too.

 Likewise, VPN Unlimited has good European options, with city-level options in UK, France and Germany.

Asia coverage is decent, with VPN Unlimited servers in Hong Kong, Singapore and South Korea and it was pleasing to see two servers in India and one bridging the continental divide in Turkey. Yet South America is limited to Brazil and Chile only, and the sole option in Africa is South Africa.

VPN Unlimited is a fantastic choice for streaming. 

Due to its optimized servers, VPN Unlimited provides quick, hassle-free access to Netflix and BBC iPlayer. VPN Unlimited also has dedicated streaming servers for:

• ESPN+
• HBO Now
• Hotstar
• Hulu
• Popcornflix
• Rai.tv
• Sony Crackle

We’ve had no problems unblocking online streaming servers with VPN Unlimited – it’s extremely consistent, one of the most reliable VPNs on the market.

VPN Unlimited’s streaming game is strong, but we can’t say the same for torrenting.

There are only five VPN Unlimited servers permitted for torrenting. These include:

• Ontario, Toronto (Canada)
• Paris (France)
• Bissen (Luxembourg)
• Bucharest (Romania)
• California (US)

If VPN Unlimited allows torrenting, it seems to do so reluctantly. In its FAQ VPN Unlimited says: “The primary use of KeepSolid VPN Unlimited is not to download torrents, but to offer online security.’

If P2P is what matters most to you then you should read our review of IPVanish.

Even despite China’s recent VPN crackdowns, it would appear that VPN Unlimited is still a fairly reliable option for people wishing to connect out from that country.

VPN Unlimited’s KeepSolid Wise protocol enables users from China to overcome the Great Firewall by making their VPN traffic appear as standard HTTPS web traffic. This makes it extremely difficult to detect and block, therefore allowing the majority of people to beat the government censors.

It should be noted that Chinese users only currently have access to five VPN nearby free speech countries, but this does include Singapore which is the best option if you’re looking for good speeds.

Due to this proprietary protocol, VPN Unlimited is also a fantastic choice for people in other high-censorship countries such as the UAE, Turkey and Iran. A good-sized global network is helpful here, as it means you’ll never be too far from a server in a free speech country.

VPN Unlimited has got some solid security features. If you’re an experienced VPN guru, you may find advanced options lacking.

With VPN Unlimited, you can choose between these protocols:

• OpenVPN
• IKEv2
• KeepSolid Wise TCP/UDP
• TLS Encryption
• IPSec

KeepSolid Wise TCP/UDP is a proprietary protocol, which is to say it’s an exclusive, first-party protocol. It makes use of the TCP 443 port used by secure web traffic (HTTPS).

Tech jargon aside, this means it’s far more difficult for ISPs and government censors to detect that you’re using a VPN, as your traffic simply appears as that of a normal browser.

However, which protocols you can select are dependent upon the device that you’re using. For example, Windows mobile is limited to L2TP encryption. Take a look at what’s available on your device:

We always recommend selecting OpenVPN where possible. It offers the best balance between performance and privacy. 

VPN Unlimited’s encryption is also strong. AES-256, as it’s called, is a top cipher said to be unbreakable. The US federal government uses it, so you can trust it to be robust.

VPN Unlimited has also introduced the essential VPN kill switch function, which means that if your connection drops for any reason, it will block online traffic, preventing your true IP address from being exposed. 

However, VPN Unlimited could do better by providing its own DNS servers. It currently uses Google Public DNS, which are still considered to provide a very high level of performance and security, though.

We also did not detect any DNS leaks when using VPN Unlimited, as you can see:

VPN Unlimited’s custom apps are sleek and user-friendly. 

The main screen of the desktop app displays your connection status, chosen server location and a button to have a look at your new IP address on a pretty (if somewhat redundant) world map.

It would be better to see it a little more streamlined to fit in a smaller window, but you can do much worse than this from a VPN (trust us – we’ve seen it). 

If you’re looking to customize, advanced settings are located behind the burger menu (the three horizontal lines) and are quite neatly laid out with some helpful integrated support regarding the different VPN protocols.

You can turn on the kill switch function in the settings menu (and we recommend you do), but DNS leak protection is hidden within the protocols menu, which is a little confusing. 

We love that you can search for a server rather than having to scroll and scroll through a long list, plus there’s a dedicated tab for streaming-optimized servers. Want to watch Netflix? VPN Unlimited makes it easy.

Also, VPN Unlimited servers that allow torrenting are clearly marked to make them easy to find.

 

VPN Unlimited offers a high standard of customer support, and has recently introduced a live chat feature.

When we put it to the test, the support agents were helpful, friendly, and quick to respond. We can’t ask for much more than that from a VPN service. 

Agents often referred us to FAQ pages to find our answer, which is annoying, but they were happy to provide more details if asked. 

Unfortunately, this live chat isn’t available 24/7, a service most top–tier providers offer. You can email the VPN Unlimited support team around the clock, though. Here the response time was very quick – we often received answers within an hour.

Should you not want to contact the support directly, you can find solutions in VPN Unlimited’s online resources section.

This is well organized and comprehensive, and the FAQ search feature enables you to look up keywords rather than scrolling through a long list of answers.

We all know the pain of scrolling through an FAQ for an answer that often isn’t there.

As well as a fantastic selection of set-up manuals, there was good material on more general subjects such as online security, bypassing censorship, and data privacy, which is always useful.

VPN Unlimited accepts payment via these options:

• Major credit and debit cards
• PayPal
• Bitcoin

Unfortunately, unlike most other VPN providers, you’re unable to pay using any international payment methods, such as Alipay or UnionPay. 

If you’re looking for a VPN service in which you have more payment options, take a look at our SurfShark review.