You may encounter some issues setting up a VPN on Firefox, especially if you’re new to the browser.
We’ve outlined some common problems below alongside our suggested fixes:
“You need an updated version of Firefox for this extension”
This error appears due to a version incompatibility between the VPN add-on you’re trying to install and your Firefox browser.
TunnelBear’s VPN extension works with the latest version of the Firefox browser.
To fix this, go to More information > See all versions on the VPN extension’s listing and identify which versions of Firefox it works with.
If your Firefox browser doesn’t fall within this range of compatible versions, then you can download its latest update by clicking the hamburger menu on the toolbar and selecting Help > About Mozilla Firefox. This will cause an update to happen automatically.
If the VPN add-on is too outdated then you may have to wait for a new version to be released or choose a different service.
“Add-on has a high risk of causing stability or security problems and can’t be installed”
Mozilla periodically bans add-ons from the Firefox store that violate its terms of service.
This message is the result of a VPN add-on containing a known security vulnerability or malicious software.
We recommend you choose a safer FireFox VPN instead such as ExpressVPN or NordVPN.
VPN Add-On Won’t Connect Following Installation
There are several reasons why your VPN extension may not connect following start-up. Some VPN services, such as Surfshark, won’t function unless you’ve created an account and have an active subscription.
Other VPNs, like ExpressVPN, require you to have one of their VPN apps already installed on the device you’re using to access Firefox.
In these instances, we suggest you contact your VPN service provider for assistance.