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Touch VPN Review

Touch VPN Header

Simon Migliano is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times and more.

Fact-checked by Callum TennentAdditional Testing by Harry Ferrigno

Our Verdict

How is this calculated?

We calculate the VPN service’s Overall Rating by combining the ratings of several testing categories. Each category is weighted as follows:

  • Privacy & Logging Policy: 20%
  • Speed: 20%
  • Security & Technical Features: 15%
  • Streaming: 15%
  • Ease of Use: 10%
  • Torrenting: 5%
  • Server Locations: 5%
  • Bypassing Web Censorship: 5%
  • Customer Support: 5%

Learn more by reading our VPN testing and review methodology.

Touch VPN is an unsafe free VPN that performs poorly in all testing categories. Its intrusive logging policy coupled with a US jurisdiction and inadequate security makes it too dangerous to use. Plus, it doesn't work with any streaming services, blocks BitTorrent traffic, and imposes a 500MB daily data cap. Put simply, you should not install Touch VPN on your device.

Ranked #40 out of 62 VPNs

Touch VPN Category Ratings

  • 0.0/10
  • 0.0/10
  • 2.8/10
  • 6.6/10
  • 7.5/10
  • 1.0/10
  • 2.0/10
  • 6.0/10
  • 2.0/10

Touch VPN Pros & Cons

  • User-friendly apps
  • No personal or payment details required on signup
  • Servers in 24 countries

  • Uses the least secure VPN protocol (PPTP)
  • Very intrusive logging policy & US based
  • Leaks DNS requests
  • Doesn't unblock streaming services
  • No security features or kill switch
  • Blocks torrenting traffic

Why Trust Us?

We’re fully independent and have been reviewing VPNs since 2016. Our ratings are based on our own testing results and are unaffected by financial incentives. Learn who we are and how we test VPNs.

Touch VPN is a lesser known free VPN from US software company Aura, owner of Betternet and Hotspot Shield.

In this updated Touch VPN review, we tested all of its apps and extensions to see how it performs in various categories. Sadly, we found that it performed poorly in all areas, most notably privacy, security, and streaming.

Touch VPN Key Data

Data Cap500MB
Download Speed97Mbps
Logging PolicyIntrusive Logging
Data LeaksNo
JurisdictionUS (Five Eyes Member)
ServersNot disclosed
IP AddressesNot disclosed
Countries with Servers24
US NetflixNo
Simultaneous ConnectionsUnlimited
Works In ChinaNo
SupportEmail and Online Resources Only
Official WebsiteTouchVPN.net

Privacy & Logging Policy

Logs Too Much Data & US-Based Ownership

How is this calculated?

We analyze and dissect the VPN service’s logging and privacy policy. A VPN should never log and store:

  • Your real IP address
  • Connection timestamps
  • DNS requests

Headquarters outside of 14 Eyes or EU jurisdictions are also preferable.

Touch VPN collects far too much of your data. It logs how much data you use, your approximate geographical location, and temporarily records your real IP address. It’s also incorporated in the US — one of the worst places to base a VPN.

Ranked #46 out of 62 VPNs for Privacy & Logging Policy

Here’s a summary of all the data that Touch VPN logs:

Data TypeLogged by Touch VPN
Account InformationNo
Browsing ActivityNo
Date of Last ConnectionNo
Device InformationYes
DNS QueriesNo
Individual Bandwidth UsageYes
Individual Connection TimestampsYes
Number of Simultaneous ConnectionsNo
Originating IP AddressYes
VPN Server IPNo
VPN Server LocationNo

You can read Touch VPN’s full privacy policy on its website.

Touch VPN collects enough data to put your privacy at risk. It permanently logs your originating location and Internet Service Provider, which is enough to identify you when combined.

Thankfully, Touch VPN only logs your real IP address during the duration of the VPN session. However, this doesn’t stop Touch VPN from using your IP address more generally:

Extract from Touch VPN's privacy policy

Touch VPN admits to logging and using your real IP address.

Although Touch VPN considers your approximate geographic location to be “non-identifiable”, we’re concerned as to how Touch VPN collects and stores this information.

The service justifies the above by claiming that knowing your location helps “to provide a better user experience.” We don’t accept this justification as much better VPNs are able to optimise their service with far less intrusive logging policies.

Moving forward, we’d like to see Touch VPN better clarify its logging practices and reduce the amount of data it collects. We’d also encourage Touch VPN to undertake a third-party audit of their logging policy. This would help improve transparency and create trust in the product.

US-based Ownership

Touch VPN is owned by digital security company Aura, based in the US. The company is also the developer behind Betternet.

Being American-owned is far from ideal, as the United States has extremely intrusive privacy laws and is a founding member of the Five-Eyes intelligence-sharing alliance.

Since Touch VPN openly logs your web activity, being based in the United States is of great concern.


Fast Connection Speeds, but Limited Data

How is this calculated?

We calculate the VPN’s speed rating using our download speeds, upload speeds, and ping (latency) measurements.

We regularly test the VPN’s local and international speeds using a dedicated 100Mbps internet connection in New York, USA.

Touch VPN barely impacted our speeds when connected to a local server, with an average speed loss of just 3%. However, our results when connecting further away were awful, with an average international speed loss of 89%.

Ranked #45 out of 62 VPNs for Speed

We tested Touch VPN’s speeds by connecting to servers in four different continents. We used a fixed 100Mbps internet connection for all of our speed testing.

Here’s a table displaying Touch VPN’s speed test results, in full:

For a free VPN, an average download speed loss of just 3% is excellent. Frustratingly, you can’t take advantage of these fast speeds for anything other than browsing due to the 500MB data cap.

As the data shows, Touch VPN’s international speeds are much slower. For example, our download speed dropped by 98% connecting to Touch VPN’s Japan server. This is an awful result and makes anything other than web browsing impossible.

Similarly, we saw our speeds decrease by 71% on average when connecting to a distant UK server. This is an unacceptable result and one of the slowest speeds we’ve recorded for a US-UK connection.

If you need a free VPN with fast speeds across all locations, we recommend PrivadoVPN Free. We recorded fast speeds across its entire server network with an average international download speed of 92Mbps. It’s also much safer to use than Touch VPN with a private logging policy, AES-256 encryption, and OpenVPN on all apps.

Server Locations

Good Server Network for a Free VPN

How is this calculated?

The key factor for calculating this rating is the global spread and coverage of the VPN’s server network.

We also consider the total number of servers, the number of city-level servers, and the number of IP addresses available.

Touch VPN’s server coverage depends on the platform you’re using. Its server network across all versions mostly concentrates on Europe, North America, and parts of Asia.

Ranked #25 out of 62 VPNs for Server Locations

Globe with a blue flag
24 Countries
Image of a city landscape
29 Cities
Image of a pink marker
Undisclosed number of IP Addresses

Here’s a lost of the number of servers Touch VPN has in each continent:

Continent Number of Countries
Europe 16
Asia 4
North America 3
South America 0
Oceania 1
Africa 0

Touch VPN provides servers in 24 countries and 29 different cities. This is great for a free service.

There are city-level server options for the US and UK:

  • United States: Los Angeles, Miami, Newark, San Jose, New York.
  • United Kingdom: London, Manchester.

The server network is fairly widespread. There are servers available in Asia, including Japan, Singapore, and Hong Kong.

Touch VPN's server locations on iOS

Touch VPN’s server network is impressive for a free service.

The iOS and Android version have an identical server network to their desktop counterparts aside from paywalling the Bulgaria and Hong Kong server locations.

You won’t find any servers in Africa or South America on any version of the VPN service. While this is disappointing, coverage of four continents is still impressive for a free VPN.

If you want a free VPN with a widespread server network, then we suggest TunnelBear Free. It shares its server network with the paid version, covering 47 countries.


Doesn’t Work with Any Streaming Services

How is this calculated?

This rating is calculated by how many different streaming services and regional content libraries the VPN can unblock, and how consistently it can access them.

We test access to Netflix, Disney+, Max, Amazon Prime Video, BBC iPlayer, and many more platforms on a weekly basis.

Touch VPN fails to unblock any streaming service that we test. We were unable to stream Netflix, BBC iPlayer, or anything else. Even if Touch VPN could access Netflix, you would be limited to around 10 minutes of HD streaming due to its 500MB data cap.

Ranked #62 out of 62 VPNs for Streaming

As with most free VPNs, Touch VPN is unable to access any of the following streaming services:

Streaming PlatformWorks with Touch VPN
Amazon Prime VideoNo
BBC iPlayerNo
Channel 4No
Hotstar IndiaNo
Netflix USNo

We found that Touch VPN consistently fails to unblock US Netflix and other streaming services on both its VPN apps and browser extensions.

Every service we tested displayed an error message or simply refused to let us log into the service.

Max error message alongside the Touch VPN macOS app.

Touch VPN failed to unblock Max.

You also wouldn’t be able to stream any content for long with Touch VPN’s 500MB data limit.

According to Netflix’s own guidelines on data usage, you would only be able to stream two hours of content on the lowest video quality setting with Touch VPN compared to 33 hours with Windscribe Free.

If you want to unblock international Netflix libraries on a budget then use one of these free VPNs to bypass geo-restrictions.


Logs Your Activity & Doesn’t Work with Torrent Clients

How is this calculated?

This rating is determined by the VPN’s torrenting speeds, the percentage of servers that allow P2P file sharing, the service’s privacy and trustworthiness, and useful settings like port forwarding.

For speed specifically, we calculate the VPN’s average download bitrate using our bespoke torrenting setup.

We advise you avoid Touch VPN for any P2P file-sharing. It logs your torrenting activity, lacks the necessary security features, and doesn’t work properly.

Ranked #53 out of 62 VPNs for Torrenting

You can see how Touch VPN performed in our torrenting tests below:

Torrenting Attribute Result
Average Download Bitrate 4.4MiB/s
No. of P2P Servers Not Disclosed
Logging Policy Intrusive Logging
Kill Switch No
Port Forwarding No

Touch VPN previously didn’t support P2P file-sharing on any of its servers. We contacted Touch VPN’s support team for clarification and received this reply:

An email from Touch VPN's support team clarifying the VPN's torrenting policy

Touch VPN claims it supports torrenting and even recommends a client.

Despite what Touch VPN claims, torrenting still isn’t allowed. We ran several torrenting tests and our client paused every single time Touch VPN was active.

Touch VPN running out of data while torrenting

Touch VPN ran out of data while our test file stalled.

Even if Touch VPN permitted torrenting we still couldn’t recommend it as it logs too much of your data and its based in the privacy-unfriendly US. As such, anything you download, accidentally or not, may be passed on to your ISP or law enforcement.

Moreover, your connection wouldn’t be secure enough to torrent with Touch VPN as it lacks a kill switch and relies on PPTP to encrypt your traffic.

To prevent your downloads from becoming visible, we recommend looking at our best VPNs for torrenting, instead.

Bypassing Web Censorship

No Obfuscation to Bypass Censors

How is this calculated?

We routinely test if the VPN can bypass strict internet restrictions in China using our remote-access server in Shanghai.

Other important factors we consider include obfuscation technologies and the availability of servers in neighboring countries (for faster connections).

Touch VPN is unable to circumvent censorship. Even if it could, Touch VPN lacks essential security features and logs far too much data to be safe enough to use.

Ranked #52 out of 62 VPNs for Bypassing Web Censorship

Touch VPN is a poor choice if you need to connect outside of China or any other highly-censored country.

We tested Touch VPN using our Shanghai server and found that we couldn’t access blocked sites, like Instagram or YouTube.

We even encountered instances of the VPN app refusing to launch whatsoever in China. This is not only irritating but represents a real risk to your safety.

This is due to Touch VPN’s lack of obfuscation tools. This refers to advanced security features that can disguise that fact you’re using a VPN, allowing you to bypass censorship.

As Touch VPN includes no obfuscation at all, it can easily be detected and blocked by your ISP or government.

Even if Touch VPN was able to bypass web censorship, its intrusive logging policy and inadequate security features are too risky for use in censored regions.

Security & Technical Features

Lacks Modern Protocols & Kill Switch

How is this calculated?

A secure VPN must offer OpenVPN or WireGuard protocols, AES-256 encryption, and a working kill switch.

To calculate this rating, we also factor in additional security settings and features.

Touch VPN is unsafe and should be avoided. It still uses PPTP on its desktop and iOS apps, a VPN protocol so outdated that it's dangerous to use. There's also no kill switch, aside from on the Android app, which means your personal data may be exposed.

Ranked #54 out of 62 VPNs for Security & Technical Features

ProtocolsAvailable in Touch VPN
EncryptionAvailable in Touch VPN
SecurityAvailable in Touch VPN
Diskless ServersNo
DNS Leak BlockingNo
First-party DNSNo
IPv6 Leak BlockingNo
Supports TCP Port 443No
VPN Kill SwitchNo
WebRTC Leak BlockingYes
Advanced FeaturesAvailable in Touch VPN
Ad BlockerYes
Dedicated IPNo
Double VPNNo
Split TunnelingYes
Static IPNo
Tor over VPN ServerNo
Tracker BlockerNo

Touch VPN Uses an Unsafe Protocol

Due to the lack of information about encryption and VPN protocols on Touch VPN’s website and apps, we contacted their support team, who told us:

“All device that is compatible with Touch VPN is using PPTP encryption and It is automatically set [sic].”

PPTP is an insecure and outdated protocol that should not be used under any circumstances which makes Touch VPN’s response troubling. In fact, it’s been shown that a skilled attacker can hack into a PPTP-encrypted VPN connection in just a few minutes.

As none of the Touch VPN apps, aside from Android, provide any information on the protocol in use, we can assume that they all run on PPTP.

To verify this, we ran our traffic through a packet anazlyer while connected to Touch VPN’s Windows app and got these results:

Wireshark showing unencrypted traffic alongside the Touch VPN macOS app.

Touch VPN left our internet traffic visible.

As shown above, Touch VPN failed to encrypt our traffic properly due to its reliance on PPTP.

On Android, you can choose between Touch VPN’s proprietary Hydra protocol or industry-standard OpenVPN and WireGuard. These are much safer options that can be trusted to keep your connection secure.

Leaks DNS Requests on Windows

We tested all of Touch VPN’s apps for IP, DNS and WebRTC leaks using our bespoke leak test tool.

Touch VPN leaks DNS requests according to our leak test tool

Your personal data is at risk when using Touch VPN.

As seen above, we found that our DNS requests were being leaked on Windows. This means your browsing activity is visible to anyone monitoring your connection.

No Kill Switch On Desktop or iOS

You won’t find a kill switch on any of the free Touch VPN apps, apart from Android. This means your personal data is exposed in the event of a sudden VPN disconnection.

Touch VPN kill switch testing tool results

Touch VPN’s kill switch isn’t available on free plans.

We tested Touch VPN using our kill switch tool to see if the iOS app had a hidden kill switch enabled by default. As expected, Touch VPN leaked our real IP address every time, confirming the absence of a kill switch.

Ad Blocker Performs Poorly

Surprisingly, Touch VPN has introduced a split tunneling feature on both of its mobile apps. The iOS app also comes with its own in-built ad blocker.

Touch VPN's low ad blocking score

Touch VPN only scored 7% higher than Safari’s default ad block score.

The Fireshield ad blocker performed poorly in our testing. It managed to block a meager 22% of the most common advertisements and trackers.

When compared to conventional ad blockers, like uBlock Origin scoring 91%, this is an awful result.

EXPERT ADVICE: If you’re looking for a VPN that blocks ads, then consider switching to a top-rated service with an in-built adblocker. We recommend Private Internet Access’ MACE feature which blocked 80% of ads in our tests.

Device & OS Compatibility

VPN Apps for Essential Platforms Only

How is this rated?

A high-quality VPN should maintain functional, fully-featured applications and browser extensions for as many platforms and devices as possible.

Our ‘Device & OS Compatibility’ assessment contributes to the Ease of Use rating.

Touch VPN only has apps for Windows, macOS, iOS, and Android. There is a Chrome and Firefox extension but we wouldn’t recommend installing them as you’re consistently assigned the wrong IP address. Beyond that, you cannot install Touch VPN on router or any streaming devices.


Touch VPN is available to download and install on the following devices:

  1. Windows
  2. Mac
  3. iOS
  4. Android

The available VPN protocols, security features, and additional features of the app varies significantly by the platform you’re using.

We’ve outlined some of the major differences below:

Unlimited Simultaneous Connections

Since Touch VPN does not require any account details upon sign-up, you can install the VPN on as many devices as you want.

Browser Extensions

Touch VPN provides extensions for the following browsers:

  1. Chrome
  2. Firefox

We couldn’t load any webpages using Touch VPN’s Firefox extension, and the Chrome extension continually assigned us the wrong IP address.

You should avoid installing either on your device.

Ease of Use

Easy to Use Once Installed

How is this calculated?

This rating mainly consists of the user-friendliness and intuitiveness of setting up and regularly using the VPN.

We also factor in customization settings, as well as device and OS compatibility (see section above).

Touch VPN is difficult to setup on PC or Mac with multiple installers and required steps. Once downloaded, Touch VPN is simple to use and needs one click to connect.

Ranked #45 out of 62 VPNs for Ease of Use

Touch VPN’s setup process is needlessly complicated on PC. If you download Touch VPN’s Windows app directly from its website, it will launch with an outdated Microsoft installer and require multiple attempts to work.

Confusingly, you’re also given the option to download a Touch VPN app from the Microsoft Store which is superior to its Windows app in almost every way.

We’d like Touch VPN to follow the example of almost every other VPN available by providing a single app for Windows that installs seamlessly into your PC.

On macOS and mobile, we found the setup process straightforward without any complications.

In the section below, we cover our hands-on experience of using Touch VPN on different platforms and operating systems:

Desktop & Laptop (Windows & Mac)

Touch VPN’s desktop apps are user-friendly and simple in their design.

Touch VPN's apps for Windows and macOS

Its apps use an accessible white, green, and orange colour palette which suits the vast majority of screen resolutions.

That said, we found it frustrating that we couldn’t resize either desktop app, especially when testing the VPN alongside a streaming service.

To start using the VPN, you just need to click the connect button once and the VPN will update accordingly.

Once connected, Touch VPN lost some of its simplicity by displaying unnecessary graphics like connection time and incoming and outgoing bandwidth usage. We found this distracting and a poor use of space.

However, we did like that you could see your remaining data in the bottom-left of the app at all times. This ensured we rarely used up our data allotment without realising.

Mobile (iPhone & Android)

Touch VPN is much easier to set up on mobile and its app design is more polished and professional than on desktop.

Touch VPN's apps for Android and iOS

The iOS app in particular, uses a slick, minimalist design with only a few buttons for essential functions like connecting and switching servers.

To use Touch VPN on mobile, you just need to tap the connect button once. While this is straightforward enough, we didn’t appreciate having to watch a video ad every single time we wanted to connect.

In fact, the Android app displays a static banner ad the entire time you’re connected which we found ourselves accidentally clicking, much to our annoyance.

Browser Extensions

Touch VPN’s browser extensions are nothing like their desktop or mobile apps in design or function.

Touch VPN's browser extension for Google Chrome

They’re still easy to use, just click the connect button, but we found the lack of consistency in design confusing at first.

In our experience, we found that we were often assigned the wrong IP address by Touch VPN’s Chrome extension. For example, we’d like a Canada server but would be given a UK IP.

This became increasingly frustrating when attempting to use the VPN extension for the simplest tasks, like web browsing.

Customer Support

Unhelpful & Limited Support

How is this calculated?

This rating is based on our assessment of the VPN’s:

  • Live chat support
  • Email support
  • Online resources

Not every VPN offers all these support options, and they often vary in quality and response times.

Touch VPN’s customer support is threadbare. Its email support is paywalled and their responses are inaccurate and lacking technical knowledge. There’s no online resources on the Touch VPN site and the in-app ticket system doesn't work properly.

Ranked #56 out of 62 VPNs for Customer Support

Customer SupportAvailable in Touch VPN
24/7 Email SupportNo
24/7 Live Chat SupportNo
Email Support via Online FormNo
Live Chat SupportNo
Online ResourcesYes
Tutorial VideosNo

Touch VPN’s online resources are non-existent. There’s barely any information on its website and clicking on Contact Us immediately redirects you to the customer support email.

Touch VPN's response if you attempt to contact them without a subscription

Touch VPN continues to paywall essential parts of its service.

You won’t be able to ask the support agents anything until you purchase Touch VPN’s premium package and provide proof of subscription. It’s almost unheard of for a VPN service to limit customer support to paid users.

The support section on Touch VPN's Windows client

The Touch VPN Windows Client has the best customer support options across all platforms.

The Windows client is your best bet for contacting a support agent. It features an in-app ticket system as well as some FAQs.

The macOS support section is almost identical to Windows except it paywalls the ticket system.

The iOS app has a Help tab in its settings which redirects you to the support email when tapped. Again, you need a premium account in order to access this service.

The Android app simply has a Send Feedback section. We tried asking a question through this feature but we never received a response.