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How to Use Surfshark with Netflix & How to Fix It Not Working

Simon Migliano is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times and more.

Our Verdict

Surfshark works with 9 Netflix regions, including the US, UK, Canada, and France. If it's stopped working with Netflix for you, first ensure that you're connected to a compatible region. If you are, switch to a different VPN server in the same country.

illustration of a man filling in the final piece of a Netflix puzzle with a piece branded with the Surfshark VPN logo

The video titles available on Netflix vary according to your IP location. For this reason, many Netflix subscribers sign up to virtual private networks (VPNs) to change IP address and bypass these region-restrictions.

While Netflix has been aggressively blocking VPN and proxy connections, Surfshark continues to prove it’s able to beat the Netflix ban.

Quick Guide: How to Watch Netflix with Surfshark

  1. Subscribe to Surfshark. Sign up for an account, download, and then install the VPN on your device.
  2. Connect to a Netflix-friendly VPN server location. Connect to a server in the country you want to access content in. Surfshark unblocks the following catalogs: Brazil, Canada, France, India, Italy, Mexico, Singapore, UK, and the US.
  3. Open Netflix. Once you’re connected to your preferred location, log into your Netflix account.
  4. Stream geo-restricted content on Netflix. You should now be able to view content available in your chosen country’s catalog.

We receive many queries from our readers about Surfshark and Netflix. In this guide, we’ll explain how to use Surfshark with Netflix and what to do if it stops working with Netflix.

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How to Use Surfshark to Watch Netflix

In this section we’ll explain in detail how to access up to 9 international Netflix catalogs using Surfshark VPN.

The quick video below shows us unblocking Netflix using Surfshark on our computer:

We easily unblocked the American Netflix catalog from abroad using Surfshark.

If you prefer reading through the process step by step, here are the instructions:

  1. Subscribe to Surfshark. You can subscribe directly via the VPN provider’s website, or through the App and Play stores on your smartphone.
  2. Download the VPN. Download and install the Surfshark software on your device(s). Surfshark offers unlimited simultaneous connections, so you can use it on many devices at once.
  3. Choose which region’s Netflix region to unblock. Use uNogs to see in which countries specific movies and TV shows are available.
  4. Connect to a VPN server in your chosen country. Use the ‘Locations’ tab in the app to find your chosen server location.
  5. Log into Netflix. Once you’re connected to your chosen VPN server location, open the Netflix app or website and your desired Netflix library should appear.

If you connect to a Surfshark VPN server that doesn’t work with Netflix, the VPN automatically redirects you to the US Netflix library.

If Netflix detects your VPN connection, and you see the Netflix error m7111-5059 message, consult our workarounds below.

How to Fix Surfshark Not Working with Netflix

Netflix is constantly finding new ways to block VPNs, in an effort to prevent people from viewing geo-restricted content.

As a result, you may experience your VPN not working with Netflix.

While Netflix does this because of its licensing agreements with production studios, viewers are the ones left suffering the inconvenience.

Surfshark is currently one of only a few VPNs that reliably work with Netflix. We constantly test it with Netflix and have verified it works with 9 regions.

However, on rare occasions, you may come across the painfully familiar Netflix proxy error.

Netflix Error Code on macOS

Netflix’s ‘Pardon the interruption’ streaming error message.

“Oops, something went wrong… Streaming Error. You seem to be using an unblocker or proxy. Please turn off any of these services and try again.”

Below are some easy workarounds to help you bypass the Netflix proxy error (also known by error code m7111-5059) and get Surfshark working again with Netflix.

1. Use a Different VPN Server

Netflix blocks VPN servers by blacklisting the IP addresses that belong to them. While VPN services regularly launch new servers and refresh their old IP addresses, they’re not always able to keep up.

Luckily, Netflix is usually only able to blacklist a handful of servers at a time.

Therefore, the first thing you can try is reconnecting to a different server in the same location. It’ll have a new, unique IP address, that may not be blocked by Netflix.

You may need to try several different servers before you unblock the Netflix location you want to access.

To unblock the American and British catalogs, which are among the most popular on Netflix, use Surfshark’s Boston (USA) and London (UK) servers.

Surfshark VPN Server List on IOS

The server locations list in the Surfshark iOS client.

2. Use a Different Encryption Protocol

If you can access your Netflix library, but the content is stuck on the loading screen, you may need to change the encryption protocol.

Protocol selection in the Surfshark Windows client

Protocol selection in the Surfshark Windows client.

Follow these steps to switch to a different VPN protocol within the Surfshark software:

  1. Go to the Settings page in the Surfshark app.
  2. Click or tap the Advanced tab.
  3. Ensure the protocol is set to OpenVPN/UDP or WireGuard.
  4. Restart Netflix.

3. Clear Your Browser Cache and Cookies

Most websites, including Netflix, collect location data through browser cookies and cache files. This data is used to determine your physical location, even if you’re connected to an overseas VPN server.

If you’re still seeing your local Netflix library while connected to a Surfshark server elsewhere, try clearing your cookies and cache files. Once you refresh the page, Netflix should show the content library of the region you’re connected to.

To clear your browser cookies and cache, follow the instructions below. We’re using Google Chrome in this example:

  1. Open Google Chrome and select the three-dotted icon at the top right of the screen.
  2. Click More Tools and select Clear browsing data
  3. Tick the Cookies and other data and Cached images and files checkboxes
  4. Click Clear data
  5. Relaunch Google Chrome
  6. Stream Netflix
How to clear cookies and cache files in Google Chrome

Clearing cookies and cache files in Google Chrome.

4. Contact the Customer Support Team

The Surfshark customer support team is on-hand 24/7 to help with any difficulties, including the m7111-5059 error.

Surfshark's live support helping with a Netflix query

Surfshark’s live support team helping us with a Netflix query.

In our experience, Surfshark’s live support team is very responsive and helpful. They always know which servers are working with Netflix. We suggest contacting them directly via live chat for quicker replies.

Why Surfshark Is a Good VPN for Netflix

We continue to put Surfshark through our comprehensive VPN testing process and the VPN keeps to be one of the very best VPNs for unblocking Netflix.

Surfshark's apps for Windows and macOS

In our streaming tests, Surfshark consistently unblocked 9 Netflix regions at fast speeds. In other words, we rarely experienced buffering.

What stands out about Surfshark is its very competitive pricing plans, considering how good it is for Netflix.

The VPN costs as little as $2.21 a month on a two-year plan. That’s considerably cheaper than our top-rated Netflix VPN, ExpressVPN, which costs $6.67 a month over 15 months.

You can also trial Surfshark for seven days via mobile.

In the section below, we take a detailed look at what makes Surfshark a very good option for watching Netflix.

Surfshark Worked with 9 Netflix Libraries

As of writing, Surfshark unblocks Netflix in 9 regions, which not many VPNs can do. Windscribe, ExpressVPN, NordVPN, Hide.me, CyberGhost, and PrivateVPN are the only VPNs that can stream more.

Surfshark with Netflix on macOS

We used Surfshark to access geo-restricted Netflix content from the US.

Surfshark unblocks Netflix in the following countries:

  • Brazil
  • Canada
  • France
  • India
  • Italy
  • Mexico
  • Singapore
  • United Kingdom
  • United States

If you have several streaming subscriptions then you should also know that Surfshark unblocks other major content platforms, like Amazon Prime Video, Disney+, Hulu, and HBO Max.

As testament to its streaming capabilities, the VPN’s UK servers also unblock BBC iPlayer, one of the hardest streaming services to unblock.

Excellent for Streaming Netflix on Your TV

We watched Netflix using all of Surfshark’s apps for Windows, macOS, Android, iOS, and even Firestick.

In fact, Surfshark is one of the best VPNs for streaming on your TV thanks to its native Fire TV Stick app.

The app is impressively intuitive and well-optimized for bigger screens, as screenshot below shows.

Surfshark Fire TV Stick App

Surfshark’s Fire TV Stick app unblocked Netflix in our tests.

Simply download the app from the Fire TV app store and use the VPN to change your geolocation to the one you require.

Unlike many rival VPNs, you can easily use Surfshark on Smart TV, games consoles, and other devices that don’t support native VPN apps via its Smart DNS feature.

We unblocked Netflix on PS5 by using Surfshark’s Smart DNS tool, which works by rerouting your DNS requests, rather than hiding your IP address.

This also works if you want to use Surfshark on Apple TV, though we do wish it offered a dedicated VPN app instead.

Surfshark's Smart DNS activation section

Surfshark’s Smart DNS feature.

Fast Enough Speeds for Buffer-Free Streaming

When you change IP address by connecting to a VPN server, your internet traffic has to make a longer round trip.

This means a VPN connection will almost always be slower than connecting directly.

If your service’s speed isn’t fast enough, you’ll be restricted to low-quality video with a lot of buffering.

Netflix recommends the following minimum speeds:

  • >3Mbps for standard-definition (480p) content
  • >5Mbps for high-definition (1080p) content
  • >25Mbps for ultra-high-definition (2160p / 4K) content

Thankfully, Surfshark offers strong speeds on both local and international connections.

The VPN service isn’t the quickest VPN we’ve tested, but it’s fast enough to stream Netflix videos in high-quality and with no interruptions.

For example, we recorded an average download speed loss of 12% and an average download speed of 88Mbps when connecting to the UK from the US.

Although this is sufficient, if fast speeds are a priority, NordVPN is a slightly better choice than Surfshark.

Here’s a table showing Surfshark’s reasonable speed performance connecting to other countries:

Country Avg. Download Speed Avg. Speed Loss
Australia 79Mbps 21%
Canada 93Mbps 7%
Germany 88Mbps 12%

The above speeds were recorded using our 100Mbps fibre broadband.