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Surfshark Review

Simon Migliano
By Simon MiglianoUpdated
Get Surfshark
Surfshark screenshot

Surfshark: Ranked #11 out of 99 VPNs that we tested

When picking a VPN, trust is crucial. Would you trust a VPN that was only founded in 2018? Or, more importantly, should you?

That’s one of the key questions you have to ask yourself when considering Surfshark VPN. With so many established rivals, does Surfshark do enough for you to place your trust in such a new product?

We wanted to find out the answer for ourselves, along with a whole load of other questions:

  • Where is Surfshark located?
  • Is Surfshark free?
  • Does Surfshark work in China?
  • Does Surfshark work on Firestick?
  • What is Smart DNS?
  • And, of course, is Surfshark a good VPN?

We’re relieved to say we’re pleased with what we found – Surfshark is a very good VPN, and by the end of this review you’ll understand exactly why. You can see our key pros and cons just below.

  1. Downloads of 74Mbps (global average)
  2. Works with Netflix and BBC iPlayer
  3. User-friendly apps, quick and easy setup
  4. Connect securely to 50 countries
  5. Very strict zero-logs policy
  1. Manual config required for Linux
  2. Torrenting only permitted in the Netherlands

Works with

Netflix, Amazon Prime Video, Hulu, BBC iPlayer, Sky, HBO, Torrenting, Kodi

Available on

  1. Windows
  2. Mac
  3. Ios
  4. Android
  5. Linux

Price from

$1.99/mo

Want to know more? Then read on for the full, in-depth Surfshark review – starting with its VPN connection speeds.

Speed & Reliability

Decent speeds but can't compete with the top

Use the table below to see how Surfshark speeds fare against its top-scoring rivals in 11 locations around the world.

SurfsharkHideMyAss!SaferVPN
Download Average74.09 Mbps66.84 Mbps17.97 Mbps
Upload Average28.14 Mbps27.40 Mbps6.60 Mbps
Ping Average126 ms131 ms137 ms

Here are the average speeds you can expect from Surfshark from a handful popular regions.

Europe Server locations include Amsterdam, Paris, Frankfurt and London.Asia Server locations include Singapore and Tokyo.USA Server locations include San Francisco and New York.Australia
Download Average240 Mbps240 Mbps242 Mbps230 Mbps
Upload Average123 Mbps118 Mbps153 Mbps141 Mbps
Ping Average6 ms3 ms3 ms2 ms

Averages are calculated from our test results over the last 4 weeks. To read about our speed testing methodologies, please read How We Test VPN Speed.

Speed results from our physical location in London (100Mbps fibre optic connection) to a London test server.

Before using Surfshark:

  1. DownloadMbps

    97

  2. UploadMbps

    96

  3. Pingms

    2

When connected to Surfshark:

  1. DownloadMbps

    23

  2. UploadMbps

    24

  3. Pingms

    6

Download speed without Surfshark: 97Mbps

Download speed with Surfshark: 23Mbps

Our download speed loss when Surfshark is running 76%

Surfshark is not a slow VPN, but it can’t compete with the speeds of the best VPN services. 

Surfshark’s same-country download speeds are noticeably slower than the fastest VPNs we’ve seen, but they’ll still be more than enough for casual VPN users.

One thing we can say for Surfshark is the consistency of its connections. There were barely any fluctuations in our testing, with the connection never once dropping.

Surfshark even performed well over longer distances, such as Japan and Australia. It may not be enough to stream in Ultra HD across multiple devices, it’ll certainly do the job for most everyday users.

Uploads are consistently better across the board and ping latency is okay, although perhaps not enough for gamers to consider Surfshark. 

Surfshark even performed well over longer distances, such as Japan and Australia. It may not be enough to stream in Ultra HD across multiple devices, it’ll certainly do the job for most everyday users. 

Server Locations

Not many locations, but speeds are still decent

Globe with a blue flag50Countries
Image of a city landscape64Cities
Image of a pink marker800+IP Addresses

Surfshark’s 64-location server network is far from the most we’ve seen, but is slightly higher than the average amount and certainly enough to deliver the speeds you need.

800 IP addresses is a small number when compared to top-tier VPN services, but it will work to protect your anonymity and provide a reliable connection. This is especially the case in the more popular server locations. 

20 city-level servers in the US is a fair distribution and three in the UK should do the job. Three city-level servers in Canada – Toronto, Montreal, and Vancouver – may seem few for such a large region, but it covers both coasts and so helps to spread coverage more evenly. Five city-level servers in Australia is good, covering the south and east coast of the nation well, but it could do with some northern distribution to equalize coverage. 

But Surfshark only provides one single location in Africa, which is far from extensive for such a huge area.

Streaming & Torrenting

Great for streaming, as long as you use the browser extension

Surfshark consistently unblocks Netflix both in the US and the UK. 

Surfshark also works with BBC iPlayer, which is often difficult to access. The catch is that Surfshark only unblocks this streaming service via its browser extension. The London server does the trick, but be aware that the browser extension does not offer the same full encryption as the VPN app itself. 

There’s also something called Surfshark Smart DNS – but what is it?

Surfshark Smart DNS helps to unlock content more reliably, although it also doesn’t offer as much protection as the full VPN service, so think carefully before using it.

Surfshark is also known to work with:

  • Amazon Prime Video
  • Hulu
  • Sky
  • HBO
  • Kodi

Torrenting

While you can torrent on any Surfshark server that you like, traffic is automatically channeled to servers that are optimized for it. 

If you’re in Europe or Asia and outside of the UK, it will be routed through the Surfshark Netherlands server. If you’re in the Americas but outside of the US or Canada, it will route through Canadian servers.

Surfshark’s no logs privacy policy and the inclusion of a kill switch makes torrenting extra safe for users. 

Those who use their connection for a lot of P2P traffic should take a look at our list of the best VPNs for torrenting

Bypassing Censorship

Works in China, with some effort

Surfshark isn’t the simplest solution for getting around blocks in high censorship countries – but it works in censored countries, including China.

If you’re in China you’ll need to download a specially configured (free) file from the Surfshark website called ‘NoBorders Mode’. This only goes for MacOS, iOS or Android users, as Microsoft Windows version comes with it built-in. 

While Surfshark’s VPN service won’t automatically bypass censorship without NoBorders Mode, it still offers a reliable solution that extends to other high censorship countries like Russia, UAE, and Turkey. 

It’s unfortunate that Surfshark’s ability to bypass censorship is not complemented by a range of servers in neighboring free-speech countries. While it may bypass Turkish or UAE censorship, there are no servers in the Middle East with the sole exception of Israel. Still, with China and Russia, there are enough neighboring nations to allow decent speeds when connected.

For pure simplicity when getting around censorship, we recommend VyprVPN.

Platforms & Devices

No device limit is a real plus

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

All of the major desktop and mobile operating systems work with Surfshark, including:

  • MacOS
  • iOS
  • Windows
  • Android
  • Linux

Coverage is also available via router and there are setup guides for all of them on the Surfshark website.

Surfshark VPN has no device limit either, so you can protect everything you own all at once.

Games Consoles & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

Surfshark is a good VPN for your entertainment needs, available to use with game consoles and streaming devices.

Surfshark can be used with popular consoles like the Xbox One and PlayStation 4, plus streaming devices like AppleTV, by connecting them to a configured router. Surfshark has also just released a native app for Amazon Fire TV Stick.

With Surfshark, you can set up the VPN on almost any smart TV via SmartDNS which will bypass geo-restrictions and provide enough speed to stream content from around the globe.

For more simple, one-click solutions for gaming and streaming devices, you should look into a provider like ExpressVPN, as it offers a MediaStreamer DNS service that’s designed to make this process as easy as possible.

Browser Extensions

Chrome LogoChrome
Firefox LogoFirefox

Surfshark offers browser extensions for Google Chrome and Mozilla Firefox, so you can spoof your IP location and encrypt your web traffic.

We’d recommend using them with the full Surfshark program too, though, as they only cover what goes on in your web browser.

Encryption & Security

Good security with OpenVPN availability

Protocol

IKEv2/IPSec

OpenVPN (TCP/UDP)

Encryption

AES-256

Security

DNS Leak Blocking

VPN Kill Switch

WebRTC Leak Blocking

Advanced features

Double VPN

Smart DNS

Split Tunneling

Please see our VPN Glossary if these terms confuse you and would like to learn more.

Surfshark’s Windows app offers the choice of OpenVPN, our personal favorite protocol for making you safe. But if you’re using Surfshark on a different platform then you’ll need to navigate a bit of manual configuration to get OpenVPN. 

Its AES-256 encryption is widely regarded as near-uncrackable and our testing confirmed that Surfshark has no DNS or IP leaks – plus there’s an ad-blocker and kill switch.

Special mention should also go to the MultiHop feature, which routes your traffic through two different VPN servers for extra security (albeit slower speeds) and Surfshark’s split tunneling, which keeps you connected while letting certain apps operate outside of the VPN.

Surfshark’s browser extensions, however, don’t come with WebRTC leak protection to prevent DNS leaks. This isn’t great when considering the extension is the only way to stream BBC iPlayer on the service.

Logging Policy

A truly no logs VPN

We dug deep into Surfshark’s privacy policy and found that Surfshark doesn’t collect any user logs whatsoever. A truly no logs VPN service is fantastic news for privacy advocates.

The only identifying information it knows about you is your email address (for registering your account) and billing (in case you want a refund). These are in no way connected to what you do while using the service.

 

Jurisdiction

Surfshark is a relatively new company on the VPN market, but where is it based?

Founded in 2018, Surfshark is based in the British Virgin Islands – one of the most sensible jurisdictions in the world to base your VPN service. There are no obligatory data retention laws in the British Virgin Islands, and it has no connection to any global data sharing schemes between governments. Your data and information are well and truly safe.

There’s also the nice feature of a warrant canary on the Surfshark website that provides a daily update on the company’s interactions with law enforcement: to this day it has never received a gagging order, warrant or National Security letter.

 

Ease of Use

Simple, great looking app

How to Install & Set Up Surfshark

Surfshark’s app looks great and it’s responsive, too.

The Surfshark app is so minimal, in fact, that you’d be forgiven for thinking it was oversimplified. However, all the setting to control the more advanced features of the VPN are hidden away behind a single settings menu – they’re smartly grouped and clearly labeled so there is never any doubt about what you’re doing. 

 

Browser Extensions

Surfshark definitely has one of the easiest VPN browser extensions around. Just click the shark fin on your browser and location options pop-up. Click once more and watch it swiftly connect.

Customer Support

Fantastic around-the-clock support

24/7 Live chat support
Online Resources

You won’t find around-the-clock live chat support as snappy and well-informed anywhere else at this price – in fact, most VPNs as cheap as Surfshark won’t have it at all. Agents were always standing by to answer our questions quickly and pleasantly.

Surfshark’s online help sections don’t have the same level of depth as we’ve seen from some higher-scoring rivals, but they cover off the basics well. You can always send off an email for anything that’s not covered.

Pricing & Deals

Extremely good value for money

Surfshark Coupon

Surfshark

Get 83% off Surfshark's 2-year plan

  • Tested

Surfshark Pricing Plan

VPNs as good and as cheap as Surfshark are few and far between. A two-year subscription to Surfshark costs the equivalent of $1.99 per month – an 83% saving over the month-by-month cost and a real deal.

Surfshark’s 30-day money-back guarantee period is one of the more generous offerings we’ve seen, and it truly is no-questions-asked – just hop on to the 24/7 live chat and let the support agent know that you want to cancel.

There’s also a seven-day free trial if you’d rather see what you’re in for before investing.

Surfshark offers the usual range of payment options including:

  • Debit Card (Visa, Mastercard, Amex, Discover)
  • Bitcoin
  • Ethereum
  • Ripple
  • PayPal
  • GooglePay
  • AliPay

Privacy-conscious users will be pleased to see so many cryptocurrencies, although the most privacy-conscious individuals may have liked to have seen cash payments, which are not available.

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You’ve read our expert review - read on for reviews from real users.

User Reviews

 84% 
4.2 out of 5 stars

Based on 15 reviews

  1. 5 star
     0% 
    (9)
  2. 4 star
     0% 
    (3)
  3. 3 star
     0% 
    (1)
  4. 2 star
     0% 
    (1)
  5. 1 star
     0% 
    (1)

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Write a review

Best Positive Review
 100% 

It's speedy and foolproof

Verified Purchase

It's a good service for non-techies. It's easy to use and app looks clean with all important information at the front. Speed is good too.

Best Critical Review
 100% 

Worth my money

Verified Purchase

I'm quite happy with Surfshark. It's still missing a kill switch on Android and has only 500 servers. However, they have fire tv app which works great with Netflix. It was worth the money.

Showing 1-3 of 15 Reviews
  1.  100% 

    Worked without any interference

    Bought it a few weeks ago, because I wanted to watch Eurovision (you can't watch it in the US). This provider worked without any interference or speed problems. I am definitely using it in the future for my travels if I need to unblock other websites or smth.

  2.  100% 

    Good provider

    I've been using Surfshark VPN for quite some time now and have to admit that the product is great. Kudos to the customer support for being helpful with every question I had.

  3.  60% 

    Firestick disconnects

    Have got 2 yr plan and has worked ok on desk top however have loaded onto firestick and wont stay connected. Been on chat numerous times now and left frustrated

See all 15 Surfshark user reviews