Surfshark will effectively hide your IP address, but it’s also excellent for streaming and torrenting. We found it worked consistently with Netflix, BBC iPlayer, and Disney+. There’s a good spread of server locations, with 26 city-level locations in the US alone.
The company has a sensible logging policy, is P2P friendly, and is based in the British Virgin Islands (BVI), which makes it a perfect service for anonymity. The VPN also has all the technical essentials including AES-256 encryption, OpenVPN support, zero-knowledge DNS servers and a kill switch to protect you if your connection drops.
Surfshark’s apps come packed with advanced security features including Camouflage Mode, tracking protection, MultiHop servers, and much more. The VPN is completely leak-free and even works in heavily-censored countries like China.
Well-designed custom applications are available for Windows, Mac, iOS, Android, and Linux, with a 30-day money-back guarantee and 24/7 live chat support. However, Surfshark’s speeds aren’t the best. Connections to local servers are good, but speeds on long-distance servers simply cannot compete with some of the fastest competition.
Overall, this is a budget VPN that doesn’t compromise on quality. Improvements to speed, an independent audit, and consistent applications could see Surfshark become one of the best VPNs available.
Surfshark Pros & Cons
Surfshark Key Summary
|Logging Policy||Anonymous Server Usage Data|
|Jurisdiction||British Virgin Islands (Privacy Haven)|
|Works in China||Yes|
|Support||24/7 Live Chat|
|Cheapest Price||$1.99/mo over 24 Months|
Is Surfshark private?
Logging & Jurisdiction
There is no reason to doubt Surfshark’s commitment to user privacy. It does not keep logs of user activity or connection data, and its jurisdiction is a privacy haven.
We’ve read Surfshark’s logging policy closely and can say that it’s sensible and trustworthy — but not completely zero-logs. Surfshark collects:
- Aggregated performance data
- Unsuccessful connection attempts
- Frequency of use
This isn’t a no-logs approach, but it’s pretty close. Crucially, it does not contain personally identifiable information, meaning there’s no collected info on your browsing activity, IP address, or location.
Surfshark does store your account details and billing information in order to process your payments. This isn’t unusual behavior at all, but if you’re uncomfortable with it you can use cryptocurrencies or third-party payment services to avoid Surfshark storing this information.
“To maintain a perfect quality of our Services and provide you with efficient support we collect diagnostics information and monitor crash reports on our apps. The information we collect contains aggregated performance data, the frequency of use of our services, unsuccessful connection attempts and other similar information.”
Secondly, Surfshark allows itself to collect advertising identifiers – unique, resettable IDs for advertising provided by third parties like Google Play. You can opt out of personalized ads by adjusting the settings in your app.
While Surfshark’s browser extensions have been audited by German security company Cure53, there has still been no independent audit for its VPN applications or logging policy. We’d like to see this in the future as so many top VPNs have done this to earn trust, including ExpressVPN, Mullvad, and VyprVPN.
To compete with other top-tier providers, Surfshark needs to follow suit. Without a confirmed audit, there’s always room for doubt about exactly how private users can expect to be.
Where is Surfshark Based?
Surfshark is based in the British Virgin Islands (BVI), registered as Surfshark Ltd. This is a very sensible place to incorporate a VPN company. It’s a politically stable region and a British Overseas Territory (BOT) aligned with British Common Law.
Although this means the BVI is deeply tied to the UK and direct rule from London is technically possible, that’s a highly unlikely and extreme measure. As it stands, there are no intrusive data retention laws or practices in the BVI.
The British Virgin Islands are also outside the reach of the Five Eyes, Nine Eyes, and 14 Eyes surveillance agreements. This means the company cannot be compelled by foreign governments to collect or share user logs. It’s worth reading more about this in our guide to VPN jurisdictions, but here’s a quick look at which countries are implicated:
Even if Surfshark were to receive any gag orders, warrants, or national security letters, there is a warrant canary on the Surfshark website. This updates daily to inform users of any similar requests ‒ currently it has received zero requests for information.
You shouldn’t necessarily choose a VPN based on whether it has a warrant canary as there’s some debate about its usefulness, but it’s a feature many appreciate.
Although Surfshark is highly secretive as a company, it’s based in a privacy haven and we’ve discovered nothing that implies it can’t be trusted to protect your private data.
Who’s Really Behind Surfshark?
Surfshark was founded in 2018. It’s quite secretive about its company structure, history, and management team. There is no “about” page on its website, it’s not listed publicly on any stock exchange, and there’s no Board of Directors. Surfshark is owned and run by private shareholders with no public information available.
VPN users need to trust their service provider, so it’s easy to be put off by this lack of transparency. That said, we discovered nothing compromising from our investigation into Surfshark’s corporate structure and history.
Our research found that Surfshark’s CEO is known as “Par Kaz.” As you’d guess about someone who chooses a pseudonym, there’s plenty of mystery surrounding Par Kaz and there’s not a lot we can say about him or her.
Surfshark’s CTO is a bit more transparent. He’s called Magnus Steinberg; he’s quoted frequently on the Surfshark blog and you can find his name scattered around Google. He appears to be the prominent voice of the company.
While this level of secrecy can be off-putting, there is evidence of a proactive and research-driven privacy company with good intentions. Surfshark is a member of the VPN Trust Initiative and it picked up global coverage for its Digital Quality of Life Index for 2019.
Is Surfshark fast?
Speed & Reliability
Surfshark’s speeds are fast enough for streaming, torrenting, and other data-intensive activities, but there’s plenty of room for improvement before it can compete with the fastest VPNs on the market.
We measured an average speed loss of 18% when connected to a nearby server, and 63% when connected to a server in the US. These local speeds are good, but the long-distance numbers are lower than top-level competitors.
Local Speed Tests
We measured our connection speed before and after connecting to a Surfshark server in London, close to our real location.
We found that Surfshark’s same-country local connection speeds are good, dropping just 18% to 76Mbps. If you’re in the US and connect to a nearby US server, you can expect similar results. This is more than fast enough to browse without issue, though competitors like Private Internet Access boast losses of as little as 3%.
Download speed without Sursfhark: 92Mbps
Download speed with Surfshark: 76Mbps
Our download speed loss when Surfshark is running is: 18%
This is a respectable speed score. You’ll have no trouble streaming, torrenting or browsing at these speeds, although it may present a problem to gamers looking for the best VPN for playing online.
Local Speed Test Results
Before using Surfshark:
When connected to Surfshark:
Long-Distance Speed Tests
Surfshark’s speeds over long-distance connections performed below expectations. We connected to Surfshark servers in the US, Australia, Canada, and Singapore from our London office and measured our connection speeds before and after.
As expected, the servers located furthest from our office in the UK recorded the largest speed losses.
We recorded an average speed loss of 63% when connected to the US, and 79% when connected to Australia. This is not unusual for long-distance connections, though competitors like Hotspot Shield recorded losses of just 17% on US servers. Long-distance speed results in full are:
- USA: 34Mbps (download) & 40Mbps (upload) ‒ 63% speed loss
- Germany: 56Mbps (download) & 76Mbps (upload) ‒ 39% speed loss
- Singapore: 25Mbps (download) & 8Mbps (upload) ‒ 72% speed loss
- Australia: 19Mbps (download) & 3Mbps (upload) ‒ 79% speed loss
Surfshark’s international speeds need to improve in order to compete with its fastest competitors. However, these speeds are still fast enough for normal browsing, streaming, and even torrenting.
We did notice that Surfshark’s speeds are consistent, too. It’s unlikely that you’ll get a sudden, unexpected drop in performance, so it’s reliable at least. We just wish the speeds were faster than they currently are.
All of our VPN reviews go through the same scientific speed-testing process and we always use OpenVPN protocol to keep it fair and consistent. Surfshark uses the IKEv2/IPsec protocol by default, so you may experience faster speeds using this. If you’re curious, you can read more about our speed-testing methodology here.
For a VPN that competes with the best in almost every other regard, it’s odd that Surfshark is a slight disappointment in our speed tests. If you want to know which VPNs are the fastest, take a look at ExpressVPN and PrivateVPN.
Surfshark unblocks Netflix, Disney+ & BBC iPlayer
Streaming & Torrenting
Surfshark is an excellent VPN for accessing blocked content on Netflix and other streaming websites. It consistently unblocks region restrictions on Netflix, BBC iPlayer, and Disney+, and also works with Amazon Prime Video, Hulu, Sky, HBO, and Kodi.
Surfshark doesn’t just unblock Netflix in the US, either. It works with at least 12 different international libraries, including:
- South Korea
We experienced fast loading, no lag, and high video quality. We found that all Surfshark UK servers work with BBC iPlayer, too, which is notoriously hard to access. Surfshark was also the first VPN to unblock Disney+ on its release, and has been our top recommendation ever since.
Surfshark doesn’t offer dedicated servers for the purpose of streaming, but the vast majority of servers work anyway. In our most recent tests, we found that only the Charlotte and St. Louis servers didn’t work to access US Netflix.
Surfshark is so reliable for streaming because of its SmartDNS and Trust DNS features, which act as a proxy to help to unblock content reliably. It’s worth remembering that these features will not encrypt your traffic, so they do not come with the associated privacy benefits.
Surfshark VPN also has a dedicated native app for Amazon Fire TV. Through this you can watch other streaming services including HBO Go, Hulu, Netflix, and YouTube. Be sure to read our guide to installing a VPN on Fire TV Stick if you need help.
Overall, Surfshark is one of the best VPNs available for streaming. The service provides quick, reliable access to multiple international libraries, smart DNS, and custom apps for Amazon Fire TV Stick and Apple TV.
Is Surfshark Good for Torrenting?
All of Surfshark’s servers allow for P2P filesharing, though some of them are specifically optimized for P2P. These servers include:
- Hong Kong
If you’re torrenting on a server location that isn’t optimized for torrenting, your traffic will be automatically routed to servers that are. If you’re in Europe or Asia or outside of the UK, your traffic will be routed through Surfshark’s Netherlands server. If you’re in the Americas but outside of the US or Canada, it will route through Canadian servers.
Surfshark’s P2P connections are compatible with Ace Player, VLC, and PopcornTime. The VPN is also compatible with all popular torrent clients including BitTorrent, Deluge, Transmission, uTorrent, and Vuze.
Surfshark’s CleanWeb feature will also help to protect your device from any malware that you might encounter when torrenting. Camouflage Mode and MultiHop servers provide extra security, while speeds are consistently fast enough to torrent without any issues. We’ll cover all of these features in detail in the next section.
Strong encryption & advanced security features
Encryption & Security
DNS Leak Blocking
VPN Kill Switch
WebRTC Leak Blocking
Please see our VPN Glossary if these terms confuse you and would like to learn more.
Surfshark includes all of the essential security features you would expect from a top-tier service. This includes robust encryption, a selection of secure protocols, leak protection, and an automatic kill switch on all native applications. We also found no evidence of IP, DNS, or WebRTC leaks.
Surfshark’s security is provided by AES-256 encryption on all platforms, with ChaCha encryption also available for Android users. IKEv2 is the default protocol used on all apps, though you can choose OpenVPN in the settings menu. The Windows, Android, and iOS apps also allow you to choose between TCP and UDP OpenVPN connections.
We recommend you use OpenVPN where possible, as this generally provides the best combination of speed and security. Unfortunately, Surfshark’s MacOS app requires manual configuration in order to use OpenVPN, which is disappointing. We’d like to see OpenVPN as a default option on all of Surfshark’s available platforms.
To get around this, Surfshark recommended Tunnelblick to us, a free software for OpenVPN installation on Mac:
We have a guide on how to install OpenVPN through Tunnelblick, so it’s possible to use the protocol even if you’re a Mac user. Otherwise, you’ll be stuck using IKEv2. While IKEv2 is still a secure and fast protocol, it’s not the gold standard like OpenVPN. You can find a security comparison of all available VPN protocols in our guide to VPN encryption.
Windows users also have access to the Shadowsocks protocol, which is an open-source encrypted proxy. This is another helpful tool to help users bypass internet censorship in countries like China and Russia.
Surfshark also goes beyond the basics of VPN security. It comes packed with advanced security features that are built to enhance your experience and safeguard your data while browsing.
Surfshark’s advanced security features include:
- Camouflage Mode, also known as obfuscation. This is a technology that disguises your VPN traffic to make it look like ‘normal’ browsing. This means even your ISP can’t tell you’re using a VPN.
- CleanWeb is Surfshark’s proprietary ad, tracker, and malware blocker. It is not turned on by default.
- MultiHop, sometimes known as double-VPN, is a useful feature for privacy-conscious users. This will route your traffic via two different VPN servers instead of one. This additional layer of encryption makes you significantly harder to track, though it may reduce connection speeds.
- BlindSearch is a private search engine designed to allow users to search the web with no ads, logs, or trackers. This, along with HackLock, can be added to an existing Surfshark subscription for an extra $0.99 per month.
- Whitelister is a split-tunneling feature that allows certain predefined applications and websites to bypass the VPN tunnel. It’s easily accessible via the Features option in the sidebar menu of the Surfshark app.
- HackLock is a breach detection mechanism. The tool scans the web in real-time to make sure your email and personal information hasn’t been leaked to online databases. This allows you to change passwords, remove details, and prevent unnecessary damage if your details are leaked. This comes in an added bundle with BlindSearch, and can be found directly in Surfshark’s apps.
- A VPN kill switch is an essential feature for any premium VPN. This prevents any information or sensitive data from leaking if your internet connection drops. To enable it on Windows, toggle the setting in the app’s security menu. On Android devices, you’ll need to enable it manually in the device settings.
It’s encouraging to see Surfshark display a commitment to privacy even beyond the use of a VPN, and it’s impressive that these features all come bundled for such a low price. It’s worth noting that Hacklock and Blindsearch must be downloaded separately, and cost an extra $0.99 per month on top of an existing Surfshark subscription.
Surfshark was also the first VPN to develop a GPS spoofing feature that doesn’t require third-party software or technical know-how. This feature allows you to shield your true location from unwanted tracking, and can be found in the app settings under the Virtual Location option. It’s available on Android devices only, so we’d like to see it expanded to other devices.
Surfshark have also gone the extra mile to include a two-factor authentication (2FA) option for its users too. It has a guide on how to enable this useful feature here.
For the more technically minded, Surfshark’s encryption uses an RSA-2048 handshake and HMAC SHA256 data authentication. Perfect Forward Secrecy is implemented through the Diffie-Hellman Key Exchange (DHE), which means that encryption keys are not reused between sessions for an added layer of security.
In simple terms, Surfshark is a very safe VPN service. We’d like to see OpenVPN available by default on MacOS, but otherwise its encryption and protocol offering is as secure as it gets. All of its advanced features come in one easily managed package, which is more than can be said for some VPN services.
Surfshark Leak, Virus & Tracking Tests
Surfshark uses private DNS on every server to protect your DNS requests. We tested Surfshark by connecting to a US server from our office in London, and recorded zero DNS, IPv6 or WebRTC leaks when using its apps. You can see the results of our leak test here:
Surfshark is virus-free too. We scanned the VPN software for any malicious files and it came back completely clean:
We also tested for any trackers in the app that could potentially compromise your privacy, so we ran it through the εtxodus tool. This helps expose any trackers or permissions present in Android apps. Here’s what we found:
Surfshark on Android has four trackers for Google Analytics, GoogleCrashLytics, Google Firebase Analytics, and AppsFlyer. Analytics aren’t too concerning as it allows Surfshark to maintain the performance of its app and see how users interact with its service. Some of the top VPN services have similar tracking in place, while some – like Astrill VPN – have none at all.
Surfshark’s Android app also has 16 permissions, which dictate the level of access the software has to your device. Three of these permissions are considered ‘special’ or ‘dangerous’ according to Google’s protections levels, including:
- Access to your camera
- Access to the contents of your SD card
- Permission to modify and delete the contents of your SD card
These permissions are unnecessary for a VPN application designed for privacy. We’d like to see these removed or explained in future updates.
1,040+ servers in over 61 countries
Surfshark has a large network of over 1,040 servers in 61 countries. It’s not the largest server network in the VPN market (CyberGhost and HideMyAss! (HMA) are leading for sheer spread), but there’s enough diversity to keep most users happy. The majority of servers are in Europe, but this is the case with most VPNs.
The further the server is from your actual location, the slower your internet speeds will be. That’s why it’s important to have as many servers as possible. If Surfshark wants to expand as a service, it’d be worth investing in coverage for places like the Middle East, Africa, and Asia.
There are 12 countries that can be connected to at the city-level. These include:
The US has the most cities available with 26 city-level locations to connect to, which is a good level of coverage.
Three locations in Canada – Toronto, Montreal, and Vancouver – may seem too few for such a large region, but it covers both coasts and helps to spread coverage more evenly. 100 servers across five city locations in Australia is also one of the better selections that we’ve seen.You’ll see in Surfshark’s apps that it lists different types of server, too. Windows users will see options for static IP, virtual servers, and MultiHop, while Mac users will see labels for physical, virtual, P2P, and MultiHop.
Static IP servers are worth clarifying. This means the IP address you connect to remains the same whenever you use that server. This allows for faster speeds and easier access to geo-restricted content, but it also poses a greater security risk because it’s a single IP address linked to you.
One very positive inclusion is Surfshark’s MultiHop servers, sometimes called ‘Double VPN’. These add an extra layer of security by sending your traffic across two different encrypted servers. This may slow down speed, but it’s beneficial for security.
As it stands, Surfshark’s server listings are difficult to understand for casual users. We’d like to see consistency in the types of servers offered across different platforms, and labels for which servers work best with services like Netflix.
It would also be useful if ping times and server load were listed so regular users can form a better idea of which server location they’d like to use.
Does Surfshark use Virtual Servers?
Surfshark allows users to choose between virtual locations and physical locations. Virtual locations are marked with a small ‘v’ on the Window app, and listed separately on the Mac app.
Virtual locations will assign you an IP address in the country of your choice even if the actual server is located elsewhere. Physical locations refer to servers actually located in the country you’re connected to.
Virtual locations allow Surfshark to cover even more locations around the world, and can often lead to better speeds. However, if the actual server is much further from your physical location than advertised, you may see a drop in performance.
Surfshark’s virtual servers include:
- Costa Rica
While there is nothing wrong with using virtual locations, it is unclear to what extent Surfshark owns its server network. Both types of location – physical and virtual – could be hosted on rented machines, which can pose a risk to your privacy.
Surfshark’s choice to display which locations are virtual should be commended. However, we’d like to see more transparency when it comes to the ownership of its server network.
Competitors like VyprvPN have demonstrated a clear commitment to owning and operating their entire network, which is ideal for privacy.
Surfshark reliably unblocks internet censorship
It’s clear that Surfshark has put some work into the anti-censorship function of its VPN service. It’s now one of the best VPNs available for unblocking censored content and bypassing VPN blocks.
Additional features such as Camouflage Mode, Shadowsocks, and NoBorders Mode mean that this VPN is much more likely to work in highly-censored countries than most competing services.
Countries like China have some of the most pervasive internet censorship regimes in the world, enforced by a highly sophisticated apparatus known as The Great Firewall of China. These systems can recognise and block VPN traffic within the country’s borders.
At one time you had to download a specifically configured file to get around these blocks, but recent updates have improved Surfshark’s app so it automatically recognises if you’re trying to connect from a censored country. This means that Surfshark is also likely to work in other countries where VPNs are restricted including Iran, Oman, Russia, Turkey, and the UAE.
Surfshark’s NoBorders Mode is an asset designed specifically to fight against internet restrictions and censorship. This feature detects when you’re connected to a restricted network or in a censored country and automatically redirects your traffic elsewhere. You can find detailed advice on enabling NoBorders mode here.
Camouflage Mode is partly responsible, too. This is an obfuscation tool designed to make your VPN traffic appear as normal traffic, disguising your VPN usage from ISPs and thereby eluding the censors. This feature is automatically activated whenever you connect with the OpenVPN (TCP or UDP) protocol.
Surfshark is also compatible with ShadowSocks protocol, an open-source encrypted proxy developed by a Chinese programmer known as “Clowwindy”. ShadowSocks, also called SOCKS5, is a favorite of torrenters and is easily selected as a protocol on Surfshark’s custom apps. ShadowSocks does require manual configuration on some devices, but there are helpful online guides on how to do this for Android, MacOS, and Windows.
You can also use Surfshark and the Tor Browser at the same time for extra anonymity, which is useful against censorship. To do this, connect to a Surfshark server first and then launch your Tor browser. However, it’s worth remembering that combining both tools will reduce your internet speeds significantly. You can find out more about using Tor with a VPN in our Tor vs. VPN guide.
Custom applications & unlimited simultaneous devices
Platforms & Devices
Surfshark is compatible with every major platform including Windows, Mac, Android, and iOS. There are browser extensions for Chrome and Firefox and custom apps for less popular systems including Linux and Amazon FireTV. You can find helpful setup guides for all of its devices on the Surfshark website.
There is no simultaneous device limit, which means you can protect all of your devices with just one Surfshark subscription. This is a great feature that very few VPN providers can match ‒ most competitors set a limit at around five devices and charge more to exceed the limit.
If you own a device that Surfshark hasn’t covered, you can also install the app on your router, with client software available for DD-WRT, Tomato and AsusWRT routers. This will then protect the traffic of any device connected to the VPN router.
While Surfshark has a large selection of apps, there is a lot of variability between their offering on each platform. It’s often much harder to access certain services on particular operating systems, and some apps offer features that others simply don’t. We would like to see Surfshark offer a little more consistency between its applications. We’ll cover the differences in detail in the next section of this review.
Games Consoles & Streaming Devices
Surfshark has more to offer for streaming devices through its Amazon Fire TV Stick and Apple TV apps.
You can also access geo-restricted content with your SmartTV, PlayStation 4, Xbox One, and Apple TV by changing the DNS address provided by your Internet Service Provider (ISP). This can be done using Surfshark’s smart DNS technology.
You can activate the SmartDNS feature via “My Account” on the Surfshark website. Once you’ve done this, Surfshark will send you an email with further instructions. While Smart DNS will allow you to access restricted content, it does not provide the same security level as normal VPN browsing because your traffic is not encrypted.
Surfshark didn’t make the cut for our top five recommended VPNs for gaming as its speeds are too slow. However, if you’re interested in Surfshark for other reasons and want to try it out for gaming, you can install it on your router to protect all the devices in the house including your Xbox and Playstation.
There are plenty of reasons to game with a VPN, including accessing region-restricted content and protection from DDoS attacks and ISP throttling. You can read more about this in our list of the best VPNs for gaming.
Surfshark provides safe, independently audited browser extensions for both Google Chrome and Firefox. It’s not free to everyone like CyberGhost’s extension is, but it’s certainly worth adding it to your browser and logging in with your Surfshark account if you want to surf the web more privately.
It operates similarly to the full Surfshark app but there are no settings options to speak of and you should remember that browser extensions lack the same level of protection as a VPN.
They’re proxies, which means they do the job of spoofing your IP but lack security encryption. Only ExpressVPN has a browser extension comparable to its full on VPN. It’s worth reading about the differences between proxies and VPNs in our guide.
Simple setup and user-friendly apps
Ease of Use
How to Install & Set Up Surfshark
Surfshark’s native applications are well-designed, functional, and reasonably easy to use. The interface is clear both for casual VPN users and experienced users looking for more advanced settings. Even if you’re new to VPNs, you should have no trouble taking advantage of Surfshark’s advanced features.
There are also plenty of customization tools to personalise your Surfshark experience, including language change, auto-connect, status notifications, ‘Dark Mode’, and ‘Mini Mode’.
All of the native apps have an automatic kill switch, NoBorders mode, MultiHop, and CleanWeb. However, there are some differences between platforms, with some features present on certain devices and not others.
To use OpenVPN on Surfshark’s Mac app, for example, you have to install external software. The Windows and Android native apps allow you to select your VPN protocol in the settings menu, while the MacOS and iOS apps do not.
Similarly, each platform presents Surfshark’s server types in a different way, which can be confusing. We’d like to see more consistency between native applications as well as the option to view server load and streaming-optimized servers on all platforms.
Surfshark offers a standard looking Windows app with simple navigation options on the left-hand-side. The main dashboard features a large connection button and a list of your most recent country connections.The menu is a sidebar condensed to just a few options: Surfshark main screen, locations, settings, and features. A Quick Connect button is also available to automatically connect you to the most optimal server based on your location.
Surfshark provides a clear list of server locations and a search bar to help you quickly find the server you want. Windows users will see options for static IP servers, virtual servers, and MultiHop, and there’s also a favorites system to manage the locations you most commonly connect to. Unlike Surfshark’s Mac client, there is no easily accessible list of P2P servers on the Windows app. You have to use the Smart Search and click the P2P option.Windows users do benefit from added customization options, including the ability to go into Dark Mode and Mini Mode.
You can change the basic menu to a smaller app window by right-clicking the system tray icon. From this smaller window, you can quickly connect to the fastest server or choose your most recent location without having to open the full interface.
The choice to switch between protocols (including OpenVPN) is also made simple on the Windows app, with a drop-down menu in the app Settings.
Overall, Surfshark’s Windows application is nicely designed and easy to navigate. In the location section, we’d like to see an indication of server load or ping times for city-level servers so users can easily find the best-performing server for their location.
Surfshark’s Windows client isn’t perfect, but it’s generally easy to use and there’s a lot of functionality to explore.
Surfshark’s Mac application is similar, but the locations are listed as an even simpler side menu for navigation. You’ll also see options between Physical, Virtual, P2P and MultiHop servers made much more prominent compared to Windows.
The Settings menu just above the servers is also nicely presented on Mac. The Features menu gives you one-button access to tools such as HackLock and BlindSearch, which means they’re never too far away. This type of access is exclusive to the MacOS client ‒ if you’re a Windows user you’ll have to navigate to the Surfshark website to find these tools.
Android & iOS
Surfshark’s mobile apps are also attractive and easy to use. The user interface is deceptively simple, with most of the important features lined up at the bottom of the screen. All of the features and functions work well on mobile devices for both Android and iOS.
Surfshark’s mobile VPN offerings are similar to its desktop counterparts, which is rare. The interface is the same and it includes many of the same advanced features, including CleanWeb, split tunneling via the Whitelister feature, and multihop connections. It runs OpenVPN/IKEv2 and Shadowsocks protocols and comes with a kill switch to protect you if the VPN connection drops.
The Android gives a choice of encryption methods too, bet alongside a ‘use small packets’ option to improve network performance.
Surfshark offers 24/7 live-chat support
|24/7 Live chat support||Yes|
|Email support via an online form||Yes|
Surfshark offers fast, friendly, and helpful customer support with 24/7 live chat and a ticketing system available. There’s also an online help section featuring installation guides, troubleshooting, an FAQ, and knowledgebase, which has everything from setup tutorials to billing information. There’s also the option to send an email, if you’d prefer.
Customer service is an incredibly important part of any premium VPN service. Many VPNs still don’t have a live chat feature, and even fewer have it available 24/7. For this reason, Surfshark’s efficient customer support is a huge advantage.
To access Surfshark’s live chat simply head to the Surfshark website and click the Chat icon in the bottom right corner of the page. We found their customer support team to be fast and informative, and we got an answer to our query in under a minute.
However, technical questions might take a little longer. When we asked about ChaCha encryption, our support agent took a while to respond and their answer was lacking in detail. If you have a particularly technical question, it might be worth using Surfshark’s email ticketing system instead.
Surfshark is exceptional value for money
Surfshark Pricing Plan
Even with all of Surfshark’s exclusive features and 24/7 live chat support, it’s still one of the cheapest VPNs on the market at just $1.99 per month for a 24-month subscription (paid as $47.76 up-front). There are also short-term plans and a 30-day money-back guarantee for users that are concerned about a long-term commitment.
If you download the Surfshark app from the Google Play or Apple App store, there is also a 7-day free trial that requires your billing information upfront. If you choose to continue using the app after 7 days, you will be charged.
Surfshark is available to subscribe to on three plans: monthly, 12 months, and 24 months. As usual, the shorter plans come at a higher price, but even the most basic subscription will give you access to some of the provider’s best features.
The monthly plan is priced at $11.95 per month, while the annual subscription works out at $5.99 per month, billed as $71.88 every 12 months. This is a 50% saving on the monthly plan, which is reasonable.
Surfshark’s real value comes with the two-year subscription, which costs the equivalent of $1.99 per month (billed $47.76 every two-years) – an 83% saving over the month-by-month cost. This is one of the cheapest two-year plans on the market.
Overall, $47.76 for two years of internet protection, a bundle of advanced security features, and reliable streaming is great value for money. If you’d like to compare how Surfshark’s pricing compares to some other cheap VPNs on the market, you can check our list of the best cheap VPNs.
Does Surfshark Have a Free Trial?
Surfshark does have a seven-day free trial available to download through the Google Play and Apple App Store. This is a great option for VPN users looking to test out the software to make sure it meets their needs.
To access the free trial, download the client from the app store and sign-up by selecting ‘Start Free Trial’. Input your details and you’re good to go. With these details you can then sign in to any of the Surfshark apps, including Windows and Mac. Simply download the software on each device from Surfshark’s website and enter your trial details to try out Surfshark on desktop too.
After the seven-day period, the service comes with a 30-day money-back guarantee.
With this, you can sign-up to the service and use Surfshark completely free and unrestricted for up to 30-days. Just ask them for your refund within the timeframe and they’ll return your money, but be prepared to answer some questions as to why you’d like to cancel.
The money-back guarantee is no-questions-asked and risk-free. Just state that you’d like a refund by contacting support and it’ll give it to you without any issues.
US$11.95/moBilled $11.95 every month
US$5.99/moBilled $71.88 every 12 months
US$1.99/moBilled $47.76 every 2 years
All plans have 30-day money-back guarantee
Payment & Refund Options
Surfshark provides a range of payment and refund options including PayPal, all major debit cards, and even cryptocurrency. The full list of payment options includes:
- Debit Card (Visa, Mastercard, Amex, Discover)
- Credit Card
- Amazon Pay
- Apple Pay
Privacy-conscious users will be pleased to see so many cryptocurrencies, as this makes your payment much harder to trace. Cash payments are not available, which leave digital trace at all. However, only MullvadVPN currently offers this option.
Do We Recommend Surfshark?
The Bottom Line
Surfshark is a high-quality, secure, and reliable VPN that performed very well in testing for this review. It offers a great array of advanced features, compatibility with Netflix, and a wide selection of applications that are well-designed and user-friendly. The 24/7 live chat support is also a great feature for beginners that need help setting their service up.
Surfshark offers an impressive service overall, especially for the price. If you’re looking for unrestricted streaming and torrenting capabilities or unlimited simultaneous connections then it is excellent value for money.
Users looking to use a VPN in China or other censored countries can also take advantage of Surfshark’s obfuscation tools that effectively bypass blocks and restrictions. If you’re living in China, Russia, or Turkey, Surfshark is well worth thinking about.
However, there are some issues, too. We’d like to see improvements in Surfshark’s long-distance speeds, which hold it back from competing with some of the most established VPN providers on the market. While we’re happy to see it now supports all major platforms, we’d also like to see some more consistency in the features on offer across different devices.
Privacy and security are both strong, but Surfshark could benefit from an independent audit to help offset concerns around the lack of transparency in its ownership and corporate structure.
However, its abundance of exclusive features and solid security practices make it one of the most appealing budget VPN services available. Surfshark’s cheap two-year subscription plan is especially worth considering if you’re looking for a long-term VPN.
Alternatives to Surfshark
ExpressVPN is the best all-round VPN and patches up any holes that Surfshark has. The problem is ExpressVPN is much more expensive, priced at $6.67 per month on its best deal. Quality wise it’s better, but be prepared to pay a bit more than what Surfshark is asking. Read ExpressVPN review
NordVPN has more servers than Surfshark and it’s quicker. It’s style and function is very similar as well, so there’s no loss on the usability front. It’s slightly more expensive, but it’s one of our highest ranked VPNs and well worth thinking about if you’re not convinced by Surfshark. Read NordVPN review
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Worked without any interference
Bought it a few weeks ago, because I wanted to watch Eurovision (you can't watch it in the US). This provider worked without any interference or speed problems. I am definitely using it in the future for my travels if I need to unblock other websites or smth.
Have got 2 yr plan and has worked ok on desk top however have loaded onto firestick and wont stay connected. Been on chat numerous times now and left frustrated
Good for Netflix and blocking ads
I mainly use Surfshark for streaming and, after I read some reviews that it's pretty good at unlocking all the different libraries on Netflix, I tried it out myself. Quite impressed, haven't had any issues when watching The Office from a US server over the past two weeks. I have to admit, I tend to look for movies that aren't on Netflix on various streaming sites on the web, which can be a bit dodgy, but that's where the Clean web feature comes in handy blocking all these sketchy adds.
Surfshark VPN simply DOES NOT work in China
Don’t buy Surfshark services if you are in China. Surfshark VPN simply DOES NOT work in China. If you live in the USA and need a cheap VPN, why not. But if you are in China, I strongly advise against buying Surfshark VPN. I made the mistake myself, and after three months with intermittent to no connection through Surfshark VPN, I had to buy another VPN. I simply could not stay longer without access to the Internet. Surfshark says that they provide customer service to help you access the Internet: I have spent countless hours making technical operations on my iPhone and my laptop to try to have the service work, but it does not work. Surfhshark is down during weeks at a time, without the possibility to access to Internet. I usually don’t post reviews online, but I must say that my experience with Surfshark has been awful and I do not recommend using their services. After buying a new VPN, I requested a refund for my Surfshark service, since it does not work. They declined it, arguing that they could give technical support to help their VPN work. It simply does not work.
Hotstar does not work
I have tried surfshark and it was fantastic to start. But suddenly indian hotstar stopped woking and never worked for me in last 1 month both on laptop and mobile
Not great in Australia
Speed differential in Australia for the FIRST 30 DAYS was reasonably acceptable (ok-ish to good, some struggling inbetween), then unfortunately the speed for all State Servers deteriorated to a trickle. Open ISP speed of 50 Mbps down to 5 - 15 Mbps whilst running Surfshark...actually that's being kind, it can get down to 3. Emailed support who requested I take screen shots of the speeds I get for all 5 State Servers and send it to them, then after that, get no response from them regarding the speed. I did however receive multiple emails alerting me to new features they are developing.
Decent option for students
I decided to get Surfshark because of their price, clearly, as a student, I can't go splurging around. I have to say I was bought by the unlimited devices feature since it means that I can share this account with my friends and reduce the subscription price even more. Also, as it was mentioned in the article, the speeds are decent, and it worked with all the platforms I use for streaming such as Netflix and Hulu. So far, so good.
I am very dissapointed with surfshark it changes my ip address perfectly on my laptop but never changes my ip address on my 2nd generation tv fire stick no matter how many times i try. I chose the 2 year plan but wont be renewing it.
Fast to connect. Work for my seedbox, a small wifi/3g router, Winsow$, ubuntu, and android... both with app or with manual configuration...
It exceeded my expectations
It's cheap, fast and really easy to use. Though, true I wish they had more location supporting torrents. Their support told me that only US, UK, Canada and Netherlands support it right now. Though I don't have any major speed drops while downloading as I'm near UK and Netherlands.
Good service, works for streamingVerified Customer
I've been using Surfshark for nearly two months on my PC. Mostly I use it to unlock geo-restricted content and had no troubles with that. The only annoying thing is that they release updates frequently and I need to constantly update it, but that's a minor issue, in the end it's positive experience.
Decent protection serviceVerified Customer
Surfshark is a decent VPN as far as my knowledge goes, I use it on my Android when connecting to public wi-fi. Few times connection dropped so I had to reconnect, which was a bit annoying, I hope they'll fix this soon. Overall happy with the service.