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PureVPN Review

Callum Tennent
By Callum TennentUpdated
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PureVPN screenshot

PureVPN: Ranked #35 out of 99 VPNs that we tested

  1. Reliable speeds - 36Mbps global average
  2. Optimized streaming servers
  3. P2P and torrenting permitted on most servers
  4. User-friendly apps. Simple set-up on all popular devices
  5. Connect securely to over 140 countries worldwide
  1. Desktop client can be clunky and unresponsive
  2. Company history of handing user information to law enforcement
  3. Auto mode in the app defaults to less secure protocols
  4. Limited customer support

Works with

Netflix, Amazon Prime Video, Hulu, BBC iPlayer, Sky, Now TV, HBO, SlingTV, Torrenting, Kodi

Available on

  1. Windows
  2. Mac
  3. Ios
  4. Android
  5. Linux

Price from

Speed & Reliability

Fast local downloads, but disappoints on international connections

Use the table below to see how PureVPN speeds fare against its top-scoring rivals in 11 locations around the world.

Select server location
PureVPNSaferVPNHide.me
Download Average36.14 Mbps21.27 Mbps85.02 Mbps
Upload Average10.55 Mbps7.65 Mbps29.98 Mbps
Ping Average140 ms137 ms139 ms

Here are the average speeds you can expect from PureVPN from a handful popular regions.

Europe Server locations include Amsterdam, Paris, Frankfurt and London.Asia Server locations include Singapore and Tokyo.USA Server locations include San Francisco and New York.Australia
Download Average239 Mbps152 Mbps219 Mbps69 Mbps
Upload Average66 Mbps62 Mbps60 Mbps21 Mbps
Ping Average4 ms8 ms4 ms26 ms

Averages are calculated from our test results over the last 4 weeks. To read about our speed testing methodologies, please read How We Test VPN Speed.

Speed results from our physical location in London (100Mbps fibre optic connection) to a London test server.

Before using PureVPN:

  1. DownloadMbps

    92.56

  2. UploadMbps

    95.98

  3. Pingms

    3

When connected to PureVPN:

  1. DownloadMbps

    77.04

  2. UploadMbps

    61.98

  3. Pingms

    9

Download speed without PureVPN: 93Mbps

Download speed with PureVPN: 77Mbps

Our download speed loss when PureVPN is running: 17%

PureVPN isn’t the fastest VPN we’ve tested, but it’s still pretty quick. Local speeds are more than fast enough for streaming and torrenting, and our proprietary speed testing tool showed impressive consistency across PureVPN’s server network.

PureVPN doesn’t perform very well over international connections, though, such as the UK to the US, and is worse further afield.

 

Server Locations

2000 servers spread across 140 countries

Globe with a blue flag140Countries
Image of a city landscape180Cities
Image of a pink marker300,000+IP Addresses

PureVPN has 140 countries on offer across six continents, catering to the more than just the popular destinations.

PureVPN operates an excellent amount of servers – there’s just over 2,000 in total. What’s most impressive is its 300,000+ IP addresses, massively reducing the risk of server congestion.

A choice of 13 different US city-level PureVPN servers provides coast-to-coast coverage, and you can drill down to individual regions in Australia, the UK, Canada, and a handful of other countries, too.

Streaming & Torrenting

Servers optimized for streaming Netflix and torrenting

PureVPN is a fantastic choice if you’re looking for fast, hassle-free access to all major streaming services.

PureVPN Stream Mode unlocks over 20 listed services and channels, including Netflix, BBC iPlayer, Sky TV, Hulu, ABC, and ESPN.

Throughout our regular tests, we have had no issues accessing Netflix through PureVPN’s dedicated server, but watching BBC iPlayer has been a bit hit-and-miss.

 

Torrenting

PureVPN is also a great choice for keen Kodi fans and torrenters, as P2P is permitted on the majority of servers.

Unfortunately, torrenting is excluded on PureVPN’s UK, US, Canada, and Australia servers for legal reasons.

Bypassing Censorship

Works in China at a push

PureVPN is one of the few services to still work in Chine, despite the recent crackdowns on VPN providers, even if it’s becoming less and less reliable as time goes on.

Currently, only the PureVPN Windows app can be used in China – you’ll have to use servers optimized for China within the Dedicated IP mode. Customer support suggested that manual configuration with the IKEv2 VPN protocol is more effective at beating the censors.

There are other providers out there offering a much simpler, more comprehensive solution for high-censorship countries should you need it, such as ExpressVPN.

Platforms & Devices

Custom apps for a wide range of devices

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

PureVPN offers a good range of custom apps for various devices including Microsoft Windows, MacOS, iOS, Android, and Linux.

Games Consoles & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

PureVPN stands out for offering dedicated apps for both the Amazon Fire TV Stick and Android TV, so all you have to do is download the software from the app store and you’re good to go. There’s even a Kodi add-on for PureVPN too.

Other streaming devices and games consoles can be protected by connecting them to a configured router. You can buy pre-configured routers with PureVPN already installed, or manually configure your existing router if it’s compatible.

PureVPN allows for up to five simultaneous connections but you can protect all the Internet-connected devices in your home by configuring your router.

Browser Extensions

Chrome LogoChrome
Firefox LogoFirefox

PureVPN also offers browser extensions for Google Chrome and Mozilla Firefox.

While PureVPN’s browser extensions come with WebRTC leak protection it’s important to remember that these proxies don’t encrypt your connection so should not be used in place of the full desktop client.

Encryption & Security

Strong encryption and plenty of advanced security features

Protocol

IKEv2/IPSec

L2TP/IPSec

OpenVPN (TCP/UDP)

PPTP

SSTP

Encryption

AES-256

Security

DNS Leak Blocking

First-party DNS

IPV6 Leak Blocking

VPN Kill Switch

WebRTC Leak Blocking

Advanced features

Split Tunneling

Please see our VPN Glossary if these terms confuse you and would like to learn more.

It used to be difficult to recommend PureVPN for anyone with stringent privacy needs due to previous issues with its logging policy, but a recent revamp means that this is no longer so much of a problem.

Screenshot of PureVPN Settings Menu in App

The app chooses the ‘best’ protocol for you on startup, but we recommend using OpenVPN as it’s the best protocol for all-round performance and privacy. Encryption is via ‘unbreakable’ cipher AES-256.

The VPN kill switch is an essential feature, blocking all web traffic should the VPN connection drop for any reason, preventing your true IP address from being exposed.

You’re also protected against DNS, IPv6 and WebRTC leaks – which our independent tests proved to be working effectively – giving you peace of mind that your online activity isn’t visible to anyone other than yourself.

The desktop app also includes split tunneling, allowing you to direct specific traffic through the VPN and leave the rest to go outside of the encrypted tunnel.

Logging Policy

Collects connection data and has past logging controversies

Previous controversies surrounding PureVPN’s logging policy means we’re still a little skeptical – you might want to look into providers with strict zero-logs policies, such as CyberGhost or PrivateVPN.

It emerged that, in an online harassment case that took place in October 2017, the FBI was able to identify the accused by matching the IP address of a PureVPN server used in the crime with the true IP address that he used to connect to the server.

While we don’t condone the actions of the alleged criminal, PureVPN didn’t tell customers it logged their IP address, and claimed to only log connection times and bandwidth used. Even worse, it made the false claim that: “We do NOT keep any logs that can identify or help in monitoring a user’s activity,” which clearly isn’t the case.

However, PureVPN has recently gone some way to redeeming itself with the introduction of a completely revamped logging policy, where the only information collected is:

  • The day you connect to a specific VPN server location
  • Your Internet Service Provider
  • Total bandwidth used by each user

It does not collect your originating IP address, connection timestamps, DNS requests or the IP address of your chosen VPN server. This means that nothing you do online can be traced back to you as an individual, restoring a little bit of our confidence in the service.

Jurisdiction

PureVPN operates under the jurisdiction of Hong Kong, putting it beyond the reach of the US and EU.

It says it specifically chose HK for its headquarters because there are no mandatory data retention laws, therefore it isn’t a legal requirement to store user data or share it with any third parties.

PureVPN clearly states that “if and when [it] receive[s] subpoenas that are legally upheld in the court of law in Hong Kong, [it] won’t be of much help since [it has] almost nothing of value to share”, which is reassuring.

Ease of Use

Custom apps quick to set up but come across clunky

How to Install & Set Up PureVPN

The PureVPN apps show promise and there’s a clear focus on user experience, but we found the execution to be inconsistent.

The main dashboard can be customized by purpose (streaming, internet freedom, file sharing, security, dedicated IP), but the desktop apps still feel a little clunky and old-fashioned.

Well-organized configurable options can be found in the settings menu, and we love the helpful explanations that go alongside some of the more advanced options, such as IPv6 leak protection them.

The mobile apps are a little more streamlined without compromising on advanced features.

Browser Extensions

Screenshot of PureVPN Chrome Extension

It won’t take long to set up PureVPN’s browser extensions for Chrome or Firefox. Just click ‘Download Extension’ on PureVPN’s website, add the extension to your browser, log in, and connect.

Customer Support

Helpful live chat support and comprehensive online resources

24/7 Live chat support
Online Resources

PureVPN offers a live chat feature, which is very handy for quick, simple questions. The agents respond promptly and courteously but their knowledge doesn’t extend to more complicated queries – it was much the same story for email support.

The Support Center on the website is certainly comprehensive with lots of FAQs, troubleshooting advice and manual setup guides for loads of devices.

Pricing & Deals

Reasonably priced on annual plan

PureVPN Coupon

PureVPN Pricing Plan

The longer you commit to PureVPN the less you’ll pay on a monthly basis – as is the case with most VPNs.

A single month is the most expensive option at $10.95, but this is reduced by a whopping 74% to just $2.88 per month if you opt for the two-year plan. There’s also an annual plan works for a reasonable $4.08 a month.

  1. Monthly

    US$10.95/mo

    Billed $10.95 every month
  2. 12 months

    US$4.08/mo

    Billed $49.00 for the first year and $69.95 every year thereafter
    Save 63%
  3. 2 years

    US$2.88/mo

    Billed $69.00 for the first 2 years
    Save 74%

All plans have 31-day money-back guarantee

Payment Options

Credit Card
PayPal
Bitcoin
AliPay

PureVPN offers a 31-day money-back guarantee – this is genuinely no questions asked, with no hidden data caps or restrictions. If it is due to a technical issue customer support will try and fix it first.

After your refund request is processed, it can take up to 30 days for the refund payment to appear in your account.

PrivateVPN also offers a three-day trial account with no data cap or usage restrictions for $2.50. This is not refundable under any circumstances, including technical problems, but is a very good way to test out all of the services without worrying about going over your data allowance.

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User Reviews

 80% 
4 out of 5 stars

Based on 8 reviews

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Best Positive Review
 100% 

Excellent customer support.

Verified Purchase

Providing fast solution has always been their top priority. Downtime is almost nil and seamless integration across various platforms.

Best Critical Review
 20% 

Beijing, China

Just been to Beijing for 14 days. PureVPN did not work any of the days. Contacting support did not help either. Their only reply was “it will work within 48 hours”. It never did.

Showing 1-3 of 8 Reviews
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  1.  100% 

    support

    Verified Purchase

    Angelo was very helpful and fully solved my problem, i now have a connection that gives me exactly what I need.

  2.  20% 

    Beware

    Pure VPN was ok but at the end of my agreed term they used my Credit card to renew at a higher rate without my expressed consent. Going on CHAT I was given links for cancelling future automatic renewals and on insisting I get a refund I was given a link for that too. I'm concerned that they still have my credit card information and black listed them with my bank. Pure VPN would not confirm that my credit card info was removed from their system. I received an email that my credit card was credited but so far it's not showing up.

  3.  100% 

    Amazing Customer service

    Verified Purchase

    Vladimir Nobov was really helpful and a pleasure to talk to. He helped me claim my refund whilst leaving an amazing impression for me to come back.

See all 8 PureVPN user reviews