How to Fix a VPN Not Working with Disney+
Upon launch, Disney claimed its streaming service was “VPN proof.” That’s not the case, but Disney does try to detect and block IP addresses associated with VPNs.
If your VPN is being detected, you’ll see a message that reads “Service unavailable. Disney+ is not available at your location.”
If you’re encountering an error code or message while using a VPN, there are a number of steps you can take to fix it, beginning with the most simple:
1. Switch VPN servers
Changing your server is a quick and easy way to resolve a Disney+ connection issue.
Disney+ tries to detect and ban VPN connections, so switching servers to an undetected one can fix the problem.
You won’t know which will server will work, so there may be some trial and error involved.
Good VPNs get around streaming region blocks by offering thousands of updated servers that are designed to avoid detection. Surfshark, for example, manages to avoid Disney Plus blocks on all of its servers.
2. Clear browser cookies and cache
Websites can collect location data through cookies and cached files. If you’re seeing an error code when using Disney Plus, like Error Code 22 or 31, it could be the service has detected your real geolocation based on these web identifiers.
Connecting to a VPN server does not remove cookies. You have to delete them from your browser.
Here’s how you clear your cache in Google Chrome:
- Open Google Chrome. Click the three dot icon at the top-right of the window.
- Select More Tools > Clear browsing data, then from the drop-down menu select All time.
- Check Cookies and other site data and Cached images and files.
- Tap Clear data.
- Relaunch Google Chrome and head to the Disney+ website.
How to clear cookies and cache in Safari:
- Open Safari. Open the Safari menu and tap Preferences.
- Click the Privacy tab > Manage Website Data.
- Type Disney into the search bar, select it, then click Remove.
- Relaunch Safari and head to the Disney+ website.
If you’re watching Disney Plus on Android or iOS you have to restart your mobile device to clear cookies and cache.
Alternatively, your browser’s incognito mode provides a private browsing window that removes most forms of online tracking, too.
3. Test for IP and DNS leaks
Disney Plus won’t work if your VPN is leaking data.
Sometimes DNS requests and real IP addresses fall outside the encrypted VPN connection, revealing your true location and triggering Disney Plus Error Code 22 or 73.
This happens more with free VPNs. The best VPNs have leak protection built into their service.
You should check to see if this is happening by using a leak test tool.
If your VPN is leaking, check to see whether there are leak protection features in your VPN’s settings, and ask your VPN provider what can be done. Otherwise, we suggest using another, safer VPN service.
4. Restart your device & router
It’s a simple trick, but it remains one of the most effective: restarting your Disney Plus device and the router/modem can resolve Disney Plus error messages, particularly login problems and Error Code 83.
This can also help with your internet connection to ensure you’re getting the best speeds for streaming.
5. Consult your VPNs support
One of the quickest ways to troubleshoot a problem with your Disney Plus VPN is by contacting the VPN service’s support team.
A customer support agent will be able to recommend the best VPN servers to access Disney Plus, or tell you if the service is experiencing any technical issues.
Most top VPNs have 24/7 live chat support, which is by far the easiest way to get assistance.
In the video below, we contacted a Surfshark support agent and he quickly recommended a number of servers to watch US Disney+ from.
6. Disable IPv6 connections
IPv6 is still not supported by most VPNs. If your router is using an IPv6 address, this can lead to exposures of your real location and Disney Plus showing your usual local library.
You can check for these leaks by using our IPv6 leak test tool.
A select few VPNs block IPv6 traffic altogether to prevent this, like ExpressVPN, but you can rule out IPv6 leaks entirely by disabling them on your device.
How to disable IPv6 on Windows:
- Open Network & Internet settings.
- Select Network & Sharing Center > Properties.
- Uncheck Internet Protocol Version 6 (TCP/IPv6).
How to disable IPv6 on Mac:
- Open System Preferences and click Network.
- Click Advanced in the bottom right. Click the TCP/IP tab.
- Click the dropdown menu next to Configure IPv6 and choose Off.
- Click Ok > Apply.
7. Use Smart DNS
Smart DNS is a useful tool for those looking to stream Disney Plus outside permissible regions. It routes your internet connection through a proxy DNS server, enabling you to access Disney Plus from anywhere without connecting to a VPN server.
VPNs like Surfshark and NordVPN provide Smart DNS services. Because you are changing your DNS settings, Smart DNS allows you to stream Disney Plus from large home screen devices with ease, like Smart TVs, Amazon Fire TV, Apple TV, and games consoles.
All the VPNs we recommend come with quality Smart DNS tools that are easy to set up.
8. Get a better VPN for Disney Plus
If all else fails, it’s likely that your Disney Plus issue comes from using the wrong VPN. Even if you’ve attempted all the above workarounds, not all VPNs work with Disney Plus. Some don’t prioritize streaming, while others lack the technology to unblock the service.
The most effective fix for Disney Plus is to get a dependable VPN, with a track record smoothly accessing the service.
Our tests show that Surfshark is the best VPN for accessing Disney Plus. It’s consistent, comes with a user-friendly Smart DNS, helpful customer support, and a cost-effective price tag.
How to Fix Disney Plus Error Codes
Since Disney+ launched there have been many error codes and messages that users have encountered. You’re probably familiar with the message:
We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center.
We’ve put together a list of some of the most common error codes, alongside easy explainers of what you can do to fix them.
|What It Means||How to Fix It|
|Payment Issue||Check that your card isn’t past its expiration date, and that it isn’t from a country where Disney+ isn’t available|
|Invalid email address or password problem||Check you have entered the correct email and ensure your chosen password meets the Disney Plus criteria|
|Problem with availability of content||Make sure you’ve entered your correct login information and payment/billing information|
|Connection limit||Delete Disney Plus on the devices you don’t use, change your login password, and delete any downloads you don’t need|
|Username or password issue||Change your Disney Plus password|
|Georestrictions||Check whether the service is accessible in that region, turn off the VPN, reset location settings, or sign out of Kids mode|
|Login issues||Reinstall the Disney Plus app, restart your router|
|Internal issue||Restart Disney Plus, contact customer support|
|Rights issue, video unavailable in your region||Use a VPN to access the video in the available region|
|Connectivity issues||Restart the Disney Plus application|
|Device issue||Check to see whether the device is compatible with Disney+, log out and sign back in again on your streaming device|
|Location mismatch||Set your location services to On, turn off your VPN, and reset the location settings|
|Streaming service error, HDMI cable problem, or Xbox One issue||Restart the app, use a different HDMI cable, reset Xbox One, switch devices|
|Video temporarily unavailable||Relaunch the app or refresh the website|
|Network connection issue, weak connection||Reboot your router|
|Connectivity issue or video added to watchlist is no longer available||Restart your device, reinstall the Disney Plus app|
|Connectivity issue or video added to watchlist is no longer available||Deactivate your VPN or proxy|
|Connection speeds are too slow||Reboot your router|
|Device compatibility problems||Stream from a device that is compatible with Disney+|
|Blocked account, violation of terms of service||Contact customer service|
|Connectivity or cache issues||Use a different browser or device|