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CyberGhost Review

Simon Migliano
By Simon MiglianoUpdated
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CyberGhost screenshot

CyberGhost: Ranked #4 out of 98 VPNs that we tested

CyberGhost VPN is one of the most established VPN services around.

It was founded by Robert Knapp in 2011, and it quickly became one of the most popular free VPNs.

CyberGhost currently has over 30 million users and its popularity keeps growing but how does it compare to other top VPN providers? And what’s changed since being acquired by Crossrider PLC in 2017?

In this review you’ll learn what’s good and what’s not so good about CyberGhost. We’ll answer popular questions like:

  • Is using CyberGhost safe?
  • Is it legal and does it really work?
  • Does CyberGhost still have a free version?
  • Does it work with Netflix?
  • Is torrenting & P2P allowed?

We’ll also look into the controversies surrounding CyberGhost’s parent company and determine if this is a VPN you should use or not.

But first off, lets examine CyberGhost VPN’s pros and cons:

  1. Very fast same-country speeds
  2. Works with Netflix, BBC iPlayer & more
  3. Optimized servers for torrenting/P2P traffic
  4. Strong logging policy & no IP/DNS/WebRTC leaks
  5. User-friendly apps for PC, Mac, iOS, & Android
  6. Great server network across 90 countries
  1. Torrenting not available on US & Australia servers
  2. Doesn't work in high censorship countries
  3. 14-day refund guarantee on 1-month plan

Works with

Netflix, Amazon Prime Video, Hulu, BBC iPlayer, Sky, HBO, Torrenting, Kodi

Available on

  1. Windows
  2. Mac
  3. Ios
  4. Android
  5. Linux

Price from

$2.75/mo

As you can see CyberGhost is without a doubt an impressive VPN, but there are a few drawbacks that you need to know about in more detail.

Lets start off our in-depth review by looking at how fast CyberGhost really is.

Speed & Reliability

Very fast speeds, especially for same-country connections

CyberGhost will match almost any VPN service for fast download and upload speeds, but what it occasionally lacks is consistency.

CyberGhost VPN’s same-country (for example, London to London) download and upload speeds are impressive and reliable, but CyberGhost users connecting to international servers may notice a drop-off in speed, with ping times also increasing.

Speed results from our physical location in London (100Mbps fibre optic connection) to a London test server.

Before using CyberGhost:

  1. DownloadMbps

    92

  2. UploadMbps

    97

  3. Pingms

    2

When connected to CyberGhost:

  1. DownloadMbps

    87

  2. UploadMbps

    83

  3. Pingms

    18

Download speed without CyberGhost: 92 Mbps

Download speed with CyberGhost: 87 Mbps

Our download speed loss when CyberGhost is running: 6%

We put all of the VPNs on the site through a rigorous scientific speed testing process, determining the average speeds from multiple locations across the globe. These are the average speeds you can expect to pick up from these locations:

  • USA: 51Mpbs (download) & 41Mbps (upload)
  • Germany: 78Mbps (download) & 74Mbps (upload)
  • Singapore: 28Mpbs (download) & 15Mbps (upload)
  • Australia: 32Mbps (download) & 7Mbps (upload)

Server Locations

5,500 servers around the world

Globe with a blue flag90Countries
Image of a city landscape112Cities
Image of a pink marker5500+IP Addresses

CyberGhost’s servers cover the whole world, with great server coverage in Europe and North America.

A choice of over 5,500 servers is paired with a similar number of IP addresses.

Screenshot of CyberGhost Server List

CyberGhost server list

5,500 servers is a very good number, and one of the highest server counts on the market

Similarly to IPVanish, CyberGhost owns all of its DNS servers meaning that it doesn’t rely on rented servers to provide VPN connections.

The countries with the most CyberGhost servers are:

  • US (1056)
  • Germany (669)
  • France (426)
  • UK (678)
  • Canada (211)

At city-level, CyberGhost covers 11 different US locations, and 3 locations in Australia, Canada, Germany and the UK.

CyberGhost delivers the goods when it comes to server locations.

Streaming & Torrenting

Great for Netflix, torrenting and more

Screenshot from CyberGhost Website of Streaming Information

Screenshot from the CyberGhost website

CyberGhost provides many dedicated Netflix servers, which is great.

They are very easy to find in the app and we’ve never had any issues unblocking Netflix when using CyberGhost VPN.

CyberGhost also has its own dedicated BBC iPlayer server, too.

It is currently our highest-recommended VPN for BBC iPlayer in our list of the best VPNs for BBC iPlayer.

That’s not all, though. CyberGhost subscribers also report that they can successfully stream:

  • Amazon Prime Video
  • Hulu
  • HBO
  • Sling TV
  • Sky
  • Now TV
  • PlayStation Vue

Torrenting

CyberGhost is also a good choice for torrenting, although there are a couple of caveats:

  • It doesn’t allow torrenting on its US or Australian servers
  • Torrenting on mobile is a hassle compared to Windows and macOS applications

You can torrent from mobile while using CyberGhost if you check and select the existing P2P servers on the desktop app or on the website.

P2P torrenting is allowed on mobile, but there is no tab to find out which work.

If you’re ok with these P2P limitations, then CyberGhost is a safe, fast and reliable VPN for torrenting.

CyberGhost is a decent choice for Kodi even when considering the limitations, thanks to it’s no-logs policy, good speeds and generous 7-device connection limit.

CyberGhost doesn’t log, it has a VPN kill switch and when we checked for IP/DNS leaks, we found none.

If however the torrenting limitations above are putting you off, then take a look at our best VPNs for torrenting.

Screenshot of CyberGhost Torrenting Servers

CyberGhost torrenting servers

Bypassing Censorship

No good for highly censored countries

Illustration Depicting a VPN Circumventing the Great Firewall of ChinaWe can’t recommend CyberGhost as a VPN to use in high censorship countries, as it simply can’t guarantee to bypass aggressive web censors.

Unfortunately CyberGhost doesn’t have the obfuscation tools that make ExpressVPN and VyprVPN better VPN services to beat online censorship in countries like China, the UAE, Saudi Arabia and Iran.

CyberGhost even warns that you use of a VPN in certain countries is forbidden and CyberGhost VPN shouldn’t be used in these nations.

CyberGhost does mention that workarounds to make its VPN work in these countries are available, but that you shouldn’t try them.

Basically, CyberGhost doesn’t want people to use its VPN in countries where VPNs are not legal.

Platforms & Devices

Compatible with popular devices, including routers

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

Whatever your device or operating system, CyberGhost has you covered with either a custom VPN app, or a manual workaround for you to configure your device and use CyberGhost VPN with it.

CyberGhost VPN is compatible with all Windows, macOS, iOS and Android devices.

You can also use CyberGhost on multiple devices at once, up to 7 in total (depending on the plan chosen).

Games Consoles & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

You can also use CyberGhost with a range of gaming consoles and streaming devices, by installing the VPN onto your home router and connecting the devices to it.

You can also piggyback off the CyberGhost VPN connection from another device running the CyberGhost app, such as your laptop.

The recent addition of a native VPN app for the Amazon Fire TV Stick is also a big plus.

Browser Extensions

Chrome LogoChrome
Firefox LogoFirefox

CyberGhost has VPN browser extensions available for:

  • Google Chrome
  • Mozilla Firefox

These extensions are entirely free but, regardless of whether or not you’re a paying customer, you’ll only get access to eight servers in four locations (2 servers each) through them:

  • United States
  • Germany
  • Romania
  • Netherlands.

These VPN add-ons are only proxies though, so they will only protect your web traffic. We recommend you use CyberGhost’s VPN extensions with the main VPN application or VPN client at all times.

Encryption & Security

One of the best VPNs for security

Protocol

IKEv2/IPSec

L2TP/IPSec

OpenVPN (TCP/UDP)

PPTP

Encryption

AES-256

Security

DNS Leak Blocking

First-party DNS

IPV6 Leak Blocking

VPN Kill Switch

Advanced features

Split Tunneling

TOR via VPN Server

Please see our VPN Glossary if these terms confuse you and would like to learn more.

CyberGhost is an excellent choice for privacy, with one of the most advanced security suites of any VPN available today.

The CyberGhost apps default to our favorite protocol, OpenVPN, and it encrypts your web data traffic with the ultra-secure AES-256 encryption.

However, while changing security protocols on the Windows app is very simple, if you want to change protocol on the Mac version, it’s far less obvious. In fact, we didn’t figure out how to do it at all without researching online and discovering that you can’t change it at all in app, not without downloading some software. That’s hardly convenient.

But CyberGhost has a kill switch to make sure your identity stays protected in the event of a connection drop.

Rest assured that your true location is safe and hidden with CyberGhost: we ran several IP or DNS leak tests and we found no leaks.

CyberGhost even release a yearly transparency report detailing any legal requests.

Logging Policy

Based in EU but no logs policy assures privacy

This is a list of all the anonymous information that CyberGhost collects (taken from its logging policy):

“CyberGhost VPN records the log-in of an anonymous account for statistical purposes. We do this once a day (all other log-ins will be ignored) and sum up each daily log-in for one month. The daily log-in data will be deleted after 24 hours, the monthly sum at the end of each month.”

CyberGhost claims that this data is the bare minimum required to keep its VPN service running optimally.

CyberGhost’s logging policy makes it clear that no personally identifiable information is collected and therefore there is nothing stored on CyberGhost’s servers that could be used to identify you, should anyone ever seize its servers.

Screenshot of CyberGhost Privacy Policy

Excerpt from CyberGhost Logging Policy

Jurisdiction

CyberGhost is operated by the Romanian company CyberGhost SA, which was acquired by an Isreali company called Crossrider in 2017 for 9.2 million (~$10 million). 

Crossrider changed its name to Kape Technologies in 2018, and acquired the VPN service ZenMate too. 

After undergoing some research into the company’s history, some unsavoury secrets reveal themselves: Crossrider was a company known for infecting devices with malware and adware.

More so, according to a report by Forbes from 2015, the majority stakeholder in Crossrider was billionaire Teddy Sagi, a businessman who founded gambling software company, Playtech, but who was also convicted in Israel of fraud and bribery in 1996.

Even stranger, Crossrider’s founder and CEO until 2016, Koby Menachemi, was a member of the Israeli Intelligence Corps Unit 8200, described by the Financial Times as “the foremost technical intelligence agency in the world.”

Since then, CEO Ido Erlichman decided to rename the company Kape Technologies to distance itself from the “strong association to the past activities of the company.”

Kape Technologies CEO Ido Erlichman

Kape Technologies CEO, Ido Erlichman

The CEO of CyberGhost, Robert Knapp has even admitted to a potential conflict of interest when he said: “While CyberGhost focused on privacy and security from day one, Crossrider started out as a company that distributed browser extensions and developed ad tech products. Quite the opposite of what we did.”

It’s a shame Crossrider was engaged in suspicious activities that could potentially damage the reputation of a VPN service. However, it’s clear CyberGhost has attempted to rectify this, even issuing a statement on the matter, and we’ve seen no evidence of it being a privacy-unfriendly service. 

The fact that CyberGhost is headquartered in Romania may seem less than ideal since Romania is part of the EU which has aggressive data-retention and sharing agreements in place with other nations.

However, we are not concerned by where CyberGhost is located given that it doesn’t collect any personally identifiable connection data.

CyberGhost is a VPN you can trust with your online privacy.

Ease of Use

Extremely easy to use

How to Install & Set Up CyberGhost

CyberGhost is still one of the easiest VPNs to use, even with all of its bells and whistles.

Menus in the apps are clearly labeled and come with helpful contextual tooltips. 

There’s even a set of demonstrative videos on the CyberGhost website that show you just how simple its VPN apps are.

Browser Extensions

CyberGhost’s browser extensions couldn’t be simpler. You just have to click the icon and select a location.

Customer Support

Live chat and extensive troubleshooting

24/7 Live chat support
Online Resources

The round-the-clock live chat support agents are always friendly and responsive, usually managing to solve our queries in a matter of minutes.

There’s a good chance you won’t ever need to use live support, though, as the online troubleshooting guides are pretty comprehensive.

 

Pricing & Deals

A great value VPN made very cheap with long-term plan

CyberGhost Coupon

CyberGhost

Get 79% off CyberGhost's 3-year plan

  • Tested

CyberGhost Pricing Plan

CyberGhost used to provide a free VPN service, however that is no longer the case.

At its very cheapest, CyberGhost costs $2.75 per month – a 79% saving – but this requires a 3-year commitment and will cost you $99 upfront.

We think it’s worth the money, but if you don’t want to commit for 3 years then a monthly subscription plan jumps to $12.99 per month while a 2-year plan will cost $3.69 per month (a 43% saving), billed at $88.56 for the year.

Even lower, there’s also a one year option. This will cost $71.88 for the whole year, working out at $5.99 per month.

CyberGhost has a 45-day money-back guarantee in place, which is one of the longest we’ve come across, but it only applies to subscriptions of six months or longer – one-month subscriptions have a 14-day refund guarantee.

There are no hidden catches or restrictions. If you want your money back then CyberGhost will refund you in 5-10 working days.

To get a refund, simply contact CyberGhost support (live chat or email) and request a refund before the 45-days are up. You may be asked to fill in a short survey.

CyberGhost also offers a one-day free trial (or seven days for mobile devices).

The free trial grants you the full VPN experience with no personal or payment details asked for. A handy pop-up will remind you of your remaining runtime every time you use the VPN service.

CyberGhost accepts a range of payment options including most major credit cards, PayPal and Bitcoin.

Unfortunately, it doesn’t currently accept any other international options like Alipay or UnionPay.

About the Author


  • Simon Migliano Head of Research at Top10VPN

    Simon Migliano

    Simon leads our investigations into VPN safety and internet freedom research. His work has been featured on the BBC, CNet, Wired and The Financial Times. Read full bio

Top10VPN

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User Reviews for CyberGhost

215 reviews

We value your opinion, whether it’s positive or negative. Please leave a helpful and informative review, and don't disclose personal information or use abusive language. All user reviews are moderated to ensure they meet our posting guidelines.

Already use CyberGhost? Tell us what you think.

When a review is marked "Verified Customer" it means we've verified that the reviewer has had a genuine experience with the company.

Best Positive Review
 100% 

Excellent service fully satisfified.

Verified Customer

Most competitive price. Nice looking and easy to use software. Stays connected for as long as i need it to be (24h without any trouble). Beeing able to connect to Netflix USA is a great bonus, and other dedicated streaming and torrent download possibilities, etc etc ...

Best Critical Review
 60% 

Cyberghost Review

Verified Customer

I must often change the cyberghost servers, because the internet speed is suddenly slow. Nospy-Servers are often very slow. No openwrt support. No Linux App. On computers with Linux systems, CG-VPN TCP connection is always interrupted in countries with restricted access. Windows Client is working.

Showing 10 out of 213 reviews
  1.  100% 

    Nice one!

    Verified Customer

    Great to see you guys support US Netflix from EU, that's the reason I bought a contract. Keep it up and you will always have my money :)

  2.  100% 

    Glad I switched

    Verified Customer

    I switched VPN service from another provider to CyberGhost about 3 months ago. Very pleased with CyberGhost's selection of servers, as well as their security/privacy policy. Their connectivity has not been a problem for 12+ hours sessions.

  3.  80% 

    Starting with CyberGhost

    Verified Customer

    Looking back in time when I was looking for a good VPN I found this. This one caught my attention due to its looking but when I tested I expected not too much. Again, I was mistaken. The variety of servers dedicated to streaming, files download or general purposes filtered by countries or applications makes this VPN so easy to use. What worked (and still works) for me when I download tons of files from many websites is to choose from the server list the ones that doesn't have too many people connected to them, because all servers works very well (obviously try to considerate the distance from your actual location to the server, because distance can/will affect your experience and your bandwidth) For streaming sites/apps (Netflix for example) works nice and smooth, without latency and long-time video load, even if I connect to long-distance servers. This VPN amazed me in a very good way, and I would like to recommend to everyone who likes to feel safe surfing on the Internet.

  4.  100% 

    Great Program

    Verified Customer

    Easy to use, quick install, and very user-friendly. All the updates make it better and I would recommend it to anyone needing to stream, torrent, or get access.

  5.  100% 

    CyberGost Vpn Review

    Verified Customer

    After using cyberghost a couple of months, firstly thanks to @Windowscentral on twitter for pointing me to a good subscription deal, secondly thanks to Cyberghost for actually delivering a service as advertised, not a single disconnect, no dns leaks, really fast torrent download speeds and many servers to choose from!

  6.  60% 

    auto start

    Verified Customer

    Difficulty with auto restart, especially with my Samsung tablet and android phone. I have to check when using to check if Cyber Ghost is on. I also have a problem with using it with using netflix and Amazon Prime. if CyberGhost turned on can't get streaming , but have to turn CyberGhost off

    Simon Migliano Head of Research at Top10VPN
    Simon | Top10VPN Expert

    Hi Keith. Thank you for your review. If you would like to use CyberGhost with popular streaming services please make sure to select servers from the 'for steaming' tab on the app. There are servers labeled for accessing Netflix and Amazon Prime. Hope that helps!

  7.  100% 

    Better than the rest

    Verified Customer

    Tried Nord and had problems connecting to the internet using any browser. Nord support tried to resolve the issue but it was very intermittent so I canceled and used CyberGhost which has been first class and if my connection goes I just disconnect and reconnect to cure it.

  8.  100% 

    Good VPN

    Verified Customer

    Good VPN, good Speed and reasonable Price. It runs well on all of my devices, Windows 19, Android 8 +9, i use with my TV Boxes. It opens wide Variety of Access to national TV Programs.

  9.  100% 

    Super Satisfied

    Verified Customer

    This VPN it's pretty good,one of the best,it's secure, has a lot of locations to change your IP,it's cheap,comparing to the other top 10 best VPN's out there in my opinion (and some professional and non professional help),some say they dont like the interface,but i do,in terms of cosmetic i like it it's very themed after online undercover searching and all that,and it has a practical icon to chose settings and surf the cyberghost options,it's easy and practical to use,im was pleasintly surprised,

  10.  100% 

    Perfect A+

    Verified Customer

    Fast and reliable with nice settings and no leaks. Great for torrents, evading bans and enjoying full internet access on restricted networks while remaining anonymous.