CyberGhost is a zero-logs VPN that offers excellent speeds and lots of strong privacy features. There’s fast access to Netflix and other streaming sites on servers optimized for HD video and the new native app for the Amazon Fire TV Stick is a great addition.
For the privacy-minded, CyberGhost is one of the best providers out there. None of your online activity is logged, while it only monitors the number of people connected to each server to ensure high levels of performance. A top choice all-round.
Pricing & Deals
CyberGhost offers a range of pricing plans, all of which include the same features but get cheaper on a monthly basis, leaving you to focus solely on the price.
A single month is pretty expensive at $12.99, but CyberGhost offers a 60% reduction to $5.25 per month over a 12-month package. The price gets even lower on the three-year plan, dropping to a very affordable $2.75 per month – a saving of almost 80%.
Get 79% off CyberGhost's 3-year plan
CyberGhost Pricing & Deals
CyberGhost offers both a 45-day money-back guarantee and a one-day free trial (or seven days for mobile devices). The money-back guarantee is one of the longest we’ve come across, but it’s worth noting that it only applies to subscriptions of six months or longer – one-month subscriptions have a 14-day guarantee.
There are no hidden catches or restrictions. Your card will be charged when you first sign up but refunds are processed in 5-10 working days.
The free trial grants you the full VPN experience with no personal or payment details asked for. A handy pop-up will remind you of your remaining runtime every time you use the service.
CyberGhost accepts a range of payment options including most major credit cards, PayPal and Bitcoin. Unfortunately, it doesn't currently accept any other international options, such as Alipay or UnionPay.
Speed & Reliability
CyberGhost is not the fastest VPN we’ve tested but it is definitely nipping at the heels of some of the top-tier providers, especially when it comes to performance on local connections. If you live near Amsterdam, Frankfurt, London or Singapore and are looking to connect locally then CyberGhost is a great option with consistently fast upload and download speeds. Across its global network performance is still very good for the most part, but not as consistent as some other providers. Local upload speeds are typically around a speedy 169Mbps or more, making it a great choice for P2P users outside of North America, where performance is currently very poor indeed. Gamers should check their location as while latency was low on some servers, it was extremely laggy on others.
CyberGhost Performance Data
- Download Speed Average:61.64 MbpsUpload Speed Average:20.98 MbpsPing Time Average:150 ms
- Download Speed Average:218.73 MbpsUpload Speed Average:125.03 MbpsPing Time Average:3 ms
- Download Speed Average:221.53 MbpsUpload Speed Average:66.88 MbpsPing Time Average:3 ms
- Download Speed Average:211.09 MbpsUpload Speed Average:109.40 MbpsPing Time Average:9 ms
- Download Speed Average:107.75 MbpsUpload Speed Average:36.12 MbpsPing Time Average:81 ms
- Download Speed Average:254.84 MbpsUpload Speed Average:140.37 MbpsPing Time Average:3 ms
- Download Speed Average:97.04 MbpsUpload Speed Average:36.40 MbpsPing Time Average:107 ms
- Download Speed Average:266.83 MbpsUpload Speed Average:177.20 MbpsPing Time Average:2 ms
- Download Speed Average:141.04 MbpsUpload Speed Average:91.64 MbpsPing Time Average:4 ms
- Download Speed Average:140.53 MbpsUpload Speed Average:41.74 MbpsPing Time Average:2 ms
- Download Speed Average:180.02 MbpsUpload Speed Average:59.56 MbpsPing Time Average:30 ms
- Download Speed Average:24.57 MbpsUpload Speed Average:4.37 MbpsPing Time Average:133 ms
CyberGhost offers very fast downloads on local connections, peaking at a fantastic 267Mbps in Singapore, while other hotspots average 169Mbps. Connecting out to the US from the UK you can expect speeds of 59Mbps, more than enough for HD streaming. Performance was distinctly average across more distant connections, around 41Mbps from Japan to New York, but still more than enough for downloading and general browsing.
Latency is highly variable, so we advise hardcore gamers think about which servers they would expect to use. We logged a zippy 2-4ms in Frankfurt, Tokyo and Singapore but everywhere else latency was unacceptably high, ballooning out to over 133ms in Vancouver.
CyberGhost connects reasonably quickly at around 9 seconds on average, and performance was extremely reliable with little fluctuation. We experienced very few connection drops so you shouldn’t have any issues as long as you have a stable internet connection.
CyberGhost’s upload speeds are largely very respectable, making it a solid choice for P2P users. Local upload speeds are consistently around 81Mbps in most locations and peak at 177Mbps in Singapore however power users should look elsewhere as there are much faster options available, particularly in the US and Canada, which were poor at best and unusable at worst (Toronto aside).
CyberGhost really excels on local connections but is lacking in consistency across its global network. If you are only going to connect to nearby countries then it is an excellent choice for speed, but this does not extend to international connections which are much less reliable. While some long distance speeds are pretty good, there are other providers who do a better job.
To read about our speed testing methodologies, please read How We Review VPNs.
CyberGhost offers a moderately-sized network with decent server choice across a range of popular locations. With 60 countries to choose from you shouldn’t struggle to find the right server to suit your needs, but there are still providers out there that offer a great deal more variety should you need it. At just over 3,000, the number of individual IP addresses is relatively small.
The choice of 13 US cities is decent, offering coast-to-coast coverage. There is also city-level choice in a further six countries across the rest of the world. Should you need even more choice we would recommend our highest scoring VPN – ExpressVPN.
You can find the complete list of CyberGhost server locations by country and purpose on its website via the link below.
Platforms & Devices
CyberGhost offers the usual range of custom apps for major platforms including Microsoft Windows, MacOS, iOS, and Android. It also has a range of pre-configured routers with its VPN pre-installed on them, for those looking for easy and complete protection.
On the CyberGhost website you can also find a series of manual set-up guides for platforms lacking specific apps, like Linux and Kodi, plus step-by-step instructions to manually configure your existing router to work with the software.
CyberGhost also offers proxy extensions for Google Chrome and Mozilla Firefox, which are easy to download and add to your browser. However, they are a free service and not linked to a premium account, meaning you can choose from just four countries.
They are also not true VPN extensions, in the sense that they don’t encrypt your data nor do they offer the same features as the desktop app – be sure to use them in addition to the full VPN.
We’d love to see some more development from CyberGhost on this, possibly introducing a premium version with access to all servers and extending to other browsers like Safari or Opera.
Games Consoles & Streaming Devices
You can use CyberGhost with a range of consoles and streaming devices by connecting them to a configured router. You can also piggyback off a VPN connection from another device running the CyberGhost app, such as a laptop or smartphone. The recent addition of a native app for the Amazon Fire TV Stick is also much appreciated.
Streaming & Torrenting
CyberGhost is one of our top picks for easy access to popular streaming sites. Watching Netflix is made incredibly simple with dedicated streaming servers, which connect you to the best location. In all our recent tests we are yet to experience any issues with Netflix whatsoever.
Accessing BBC iPlayer is often as easy as connecting to the dedicated server, which saves you from testing all of the UK locations to see which ones are working. Unfortunately, we found BBC iPlayer to be accessible one day and blocked the next. Customer support described the situation as a ‘cat and mouse game’, with the BBC blocking IP addresses soon after CyberGhost adopts new ones.
If you want unwaveringly consistent access to tricky streaming services, we would recommend NordVPN.
It’s also a great choice for torrenters thanks to dedicated P2P servers. It does come with a few restrictions though – torrenting is only permitted on Windows and MacOS devices, and you can’t torrent on US or Australian servers.
Encryption & Security
CyberGhost is an excellent choice for privacy. The desktop app defaults to OpenVPN, the most secure protocol, with the option to always connect via TCP for an even more secure connection. Encryption is via AES-256, a top cipher used by the US Government and considered near-unbreakable.
The integrated VPN kill switch is an essential feature, as it prevents your true IP address from being leaked should the VPN connection be interrupted at all. The desktop app automatically forces all of your web traffic through CyberGhost’s own zero-log DNS servers, so you can be certain that your IP address won’t be exposed by any third-party servers. You are also protected against DNS and IPv6 leaks.
There’s a whole host of privacy extras, too, like split tunneling which allows you to protect your browsing without losing access to local network devices. You can also use Tor over CyberGhost for a double layer of encryption.
- OpenVPN (TCP/UDP)
- DNS Leak Blocking
- First-party DNS
- IPV6 Leak Blocking
- VPN Kill Switch
- Split Tunneling
- TOR via VPN Server
As a result of the VPN crackdown in China it’s becoming harder and harder to recommend CyberGhost for those looking for a way around the Great Firewall. There are no obfuscation tools that mask the fact you’re using a VPN, so Chinese censors will easily block user traffic. Customer support also confirmed that the apps do not work in the country.
There are other providers that do a consistent job of outsmarting China’s censors, like VyprVPN.
In other high censorship countries, though, CyberGhost remains a solid choice. Its range of locations also means you will never be too far from a high-performance server.
CyberGhost collects highly limited metadata in order to maintain high levels of performance across all their servers. This consists solely of the number of successful connections to the service so CyberGhost can properly adjust its infrastructure according to demand.
CyberGhost is incorporated in Romania, meaning it’s subject to EU data retention laws and intelligence-sharing agreements with the US. However we wouldn’t worry about that too much as it doesn’t collect any data that it could possibly share.
Ease of Use
CyberGhost offers a range of sleek, modern apps that can be tailored to suit your needs, with dedicated servers for streaming and torrenting. You can ‘star’ your preferred servers and easily access them behind the ‘Favorites’ tab, too.
The settings menu is really simple to navigate, and includes helpful contextual information for beginners. Under the ‘Connection’ tab, you can choose the VPN protocol, toggle between TCP and UDP, select port randomization, and switch on leak protection.
Other privacy extras, such as ad blocking and split tunneling, can be found under the ‘Connection Features’ and ‘Smart Rules’ tabs to the left of the expanded interface.
The browser extensions for Chrome and Firefox are good additions to the desktop client, even if they do limit your server choice and connect you via a simple proxy server.
The mobile apps offer the same simplicity, and we found them all both very easy to use and great value for money.
Even if you’re a VPN newbie, installing CyberGhost is a very simple process and only takes a few minutes from purchase to connection. There are set-up guides on its website for most major platforms which are both user-friendly and easy to follow.
The process is as simple as downloading the relevant software from the website and following the sequence of installation prompts. These are very straightforward to follow, but should you need any further assistance the set-up guides will make sure you’re on the right track.
CyberGhost really impressed us with its user-focused attitude when it came to support. 24/7 live support agents respond quickly and are always friendly and helpful, usually managing to solve our problems in a matter of minutes. We also received an email recap at the end of the chat session, which is useful if you want to keep a record of the conversation.
Its FAQs and troubleshooting guides are full of useful hints and tips, and are likely to be able to solve any issues you might be having.
The Bottom Line
- Highly impressive performance - fast, reliable speeds of up to 267Mbps
- Great choice for streaming, including access to Netflix
- Very easy to use. Instant set-up on most devices
- Decent-sized global network - a choice of 60 countries
- Very strict zero-logs policy
- Torrenting not available on US & Australia servers
- Server network could be bigger
CyberGhost is one of our top picks for strong privacy features and excellent speeds on local connections. Commit to one of the longer plans and it works out very reasonably priced, especially given the host of privacy extras on offer.
Access to Netflix is made simple with dedicated streaming servers, and the new app for the Amazon Fire TV Stick is a bonus for streaming fans. BBC iPlayer access is inconsistent, though.
A strict zero-logs policy makes CyberGhost a great choice when it comes to privacy. First-party DNS servers and access to Tor over VPN are added bonuses that mean CyberGhost is one of the most secure providers on the market.