Disclosure: Top10VPN is editorially independent. We may earn commissions if you buy a VPN through links on our site.

CyberGhost VPN Review

 93.654% 
(312 User reviews)
CyberGhost VPN screenshot
Simon Migliano Head of Research at Top10VPN

Simon is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times, CNet and more. Read full bio

Ask Simon about CyberGhost VPN

Our Verdict

9.29.2/10
How is this calculated?

Our overall rating is reached by combining several subcategories. The subcategories are weighted as follows:

  • Logging & Jurisdiction: 30%
  • Speed & Reliability: 25%
  • Security & Features: 20%
  • Streaming: 10%
  • Torrenting: 5%
  • Ease of Use: 5%
  • Support: 5%

See our full methodology in how we review VPNs.

CyberGhost is a user-friendly and affordable VPN. It has fast local speeds, a large server network, and works well on streaming services like Netflix, Disney+, and Hulu. It's not perfect: it doesn't always unblock BBC iPlayer or HBO Max, it won't work in China, and its torrenting speeds are too slow. But it is safe to use, with strong encryption and a private logging policy.

Ranked #3 out of 68

CyberGhost VPN Category Ratings

  • 9.29.2/10
  • 6.86.8/10
  • 9.69.6/10
  • 8.88.8/10
  • 9.79.7/10
  • 5.55.5/10
  • 9.59.5/10
  • 9.89.8/10
  • 9.59.5/10
  • 99.0/10

CyberGhost VPN Pros & Cons

Pros

  1. Unblocks Netflix, Disney+, Hulu & Amazon Prime Video
  2. Supports torrenting & P2P traffic
  3. Large server network: 7,400 servers
  4. User-friendly apps for PC, Mac, smartphones & Firestick
  5. Token-based dedicated IP system
  6. WireGuard available across all apps

Cons

  1. Inconsistent speed performance
  2. Unreliable BBC iPlayer & HBO Max servers
  3. Unable to get past Chinese censorship
  4. No OpenVPN option on Mac and iOS

CyberGhost VPN is secure, reasonably fast, and easy to use.

It’s a popular Romania-based VPN service with a large network of 7,400 servers across 91 countries. Many servers are streaming-specific, built to access US Netflix, Disney+, Hulu, and Amazon Prime Video.

The service also allows P2P file-sharing on its network, although recent torrenting speeds have been slow.

CyberGhost protects your web traffic through the secure OpenVPN and WireGuard protocols, and AES-256 encryption. It also offers good security features like a kill switch, IPv6 and DNS leak protection, and a malware blocker.

You can buy it for as little as $2.25 per month on a three-year plan. You can also sign-up for a one-day free trial, and take advantage of a generous 45-day money-back guarantee.

In this CyberGhost VPN review we also discuss the service’s drawbacks. Primarily, its inconsistent speeds and inability to work in China.

CyberGhost VPN Key Data

Data CapNone
Speed89Mbps
Logging PolicyAnonymous Server Usage Data
Data LeaksNo
JurisdictionRomania (EU Member)
Servers7,400
IP Addresses7,400+
Countries91
US NetflixYes
TorrentingPermitted
Works in ChinaNo
Support24/7 Live Chat
Cheapest Price$2.25/mo over 3 years
Official WebsiteCyberGhost.com

Access to US Netflix and Five Other Regions

Streaming

9.29.2/10
How is this calculated?

Streaming is rated by the number of different services unlocked, how many regional libraries are viewable, and how consistently the VPN can access them.

Netflix, BBC iPlayer, HBO Max, DAZN, and Amazon Prime Video are all tested on a weekly basis.

CyberGhost is a good streaming VPN, able to unblock six Netflix libraries, Disney+, and Hulu through its dedicated servers. However, it's not always reliable; it only accesses BBC iPlayer and HBO Max intermittently.

CyberGhost is a very good VPN for streaming. It works with US Netflix, Disney+, Amazon Prime Video, and more.

There are clearly-labeled dedicated servers for specific content platforms. There are even optimized streaming servers for websites in Brazil, Canada, Finland, France, Germany, and Poland.

All these streaming servers regularly change IP address to bypass the blocks set by websites like Netflix.

CyberGhost's Dedicated Streaming Servers

CyberGhost’s dedicated streaming servers.

Streams Six Netflix Libraries

We easily unblocked US Netflix on all CyberGhost apps connecting to the US Netflix server.

The Netflix website loaded slowly at first. But, once fully loaded, it streamed an entire movie without buffering.

CyberGhost can also unblock the British, French, German, Italian, and Japanese Netflix libraries. This is very respectable, although it’s not competing with the likes of Windscribe (42 libraries) or PrivateVPN (32).

You can also stream Netflix through CyberGhost’s dedicated Fire TV Stick app. And the VPN’s Smart DNS tool lets you do the same on smart TVs.

CyberGhost’s Issues with BBC iPlayer

We tested CyberGhost’s UK servers to see if it works with BBC iPlayer. While it used to work reliably in the past, sadly CyberGhost is currently very inconsistent with BBC iPlayer.

BBC iPlayer’s VPN ban is notoriously hard to beat. Most VPNs struggle to bypass the geo-blocks from time to time.

To stream the BBC’s video on demand service, choose from this list of iPlayer VPNs that work more consistently.

Works well with Disney+, Not as Well with DAZN, Hulu or HBO

CyberGhost can stream Disney+ through its dedicated US and Italy servers.

If you select an Italian server, you can also access Disney+ Star content even with a US Disney+ account. This is the international equivalent of movies and shows included in a Hulu subscription.

However, CyberGhost is less effective streaming DAZN, Hulu, or HBO Max from abroad. The dedicated Hulu server was detected as a proxy, and the HBO Max server sometimes doesn’t load the website.

Slow Torrenting Speeds

Torrenting

6.86.8/10
How is this calculated?

We calculate the average download bitrate of every VPN using a bespoke torrenting setup.

Testing also factors in the percentage of servers which permit P2P, plus useful features like port forwarding.

CyberGhost has P2P-optimized servers, a kill switch, and a good logging policy, making it a safe choice for torrenting. But its average bitrate is much slower than the competitors and there's no port-forwarding or P2P servers in Australia. CyberGhost works for torrenting, but there are better VPNs available.

CyberGhost VPN is a safe choice to torrent files anonymously. It’s secure, has a sensible logging policy, and P2P-optimized servers on all its apps.

The VPN’s main issue is that P2P speeds have slowed down recently.

In our VPN torrenting tests, we measured an average bitrate of 6.5MiB/s, much slower than Astrill’s 16.7MiB/s and ProtonVPN’s 16MiB/s.

On the plus side, the VPN’s built-in IP and DNS leak protection worked well in our leak tests.

Finding the right server for torrenting is easy. Click on the “for downloading” tab and you’ll see a list of servers optimized for P2P traffic.

CyberGhost shows you every server’s load percentage. Choose the least congested one to maximize upload and download speeds.

CyberGhost Servers for Torrenting

CyberGhost has P2P-optimized servers.

For additional privacy, there are also NoSpy servers available. These are owned and managed by CyberGhost. There are no third parties involved, and so there’s less security risk.

For peace of mind, enable the VPN kill switch to prevent IP address leaks from unexpected connection drops.

No P2P on Australian Servers

Another downside of the VPN service is that P2P traffic is not allowed on Australia servers.

This can significantly reduce torrent speeds for users in Australia, which should connect to the nearby New Zealand servers.

Occasionally, the VPN blocks P2P protocols on certain servers to reduce congestion. Or to comply with specific laws in countries like Russia, Singapore, Australia, and Hong Kong.

No Port Forwarding

For privacy reasons, there is no port forwarding setting on CyberGhost.

Port forwarding isn’t essential for torrenting, but it allows faster seeding (file uploads) and bypasses blocks from your router’s NAT Firewall.

Fast Speeds on Nearby VPN Servers

Speed & Reliability

8.88.8/10
How is this calculated?

Speed ratings are calculated using upload speeds, download speeds, and ping (latency).

We test average speeds regularly using a dedicated 100Mbps connection in London, UK. Local download speed is considered the most important factor.

CyberGhost's speeds are more than fast enough for almost any online activity. It's particularly fast on same-country connections. Unfortunately, it doesn't compete with the fastest VPNs out there, particularly when it comes to international connections and ping, so gamers should avoid.

CyberGhost’s speeds are fast enough to browse, stream, and torrent without issue.

The VPN is fast on local connections, but slower on long-distance connections. It sometimes also lacks speed stability.

We tested CyberGhost’s local speeds by connecting from our test London server to a nearby UK server.

Here are the results from our local speed tests:

Local Speed Test results before using CyberGhost VPN:

  • Download Speed: 100Mbps
  • Upload Speed: 99Mbps
  • Ping: 3ms

Local Speed Test results with CyberGhost VPN:

  • Download Speed: 89Mbps
  • Upload Speed: 89Mbps
  • Ping: 7ms

Download speed loss when CyberGhost VPN is running: 11%

This is a very good result, similar to rival VPNs like ExpressVPN and IPVanish.

Long-Distance Speed Tests

We also connected to international servers in Germany, US, Singapore, and Australia. Sadly, CyberGhost VPN’s long-distance speeds were much more inconsistent.

While CyberGhost still delivered reasonable results, it lags the current fastest VPNs we’ve reviewed.

Below are the full results of our CyberGhost long-distance speed tests:

  • US (New York):
    • Download: 26Mbps
    • Upload: 59Mbps
  • Germany:
    • Download: 66Mbps
    • Upload: 92Mbps
  • Singapore:
    • Download: 14Mbps
    • Upload: 45Mbps
  • Australia:
    • Download: 8Mbps
    • Upload: 35Mbps

As you can see above, we suffered a 74% speed loss connecting to a US server, which is much slower than other top-tier services like NordVPN and Private Internet Access.

Connecting to servers in Australia and Singapore wasn’t much better, either.

Comparing CyberGhost’s Speed Against Other VPNs

In addition to our manual tests, we also record VPN speeds using our bespoke VPN speed test tool.

Speed tests run automatically four times per day. Test connection speeds are capped at 100Mbps to recreate a typical home internet connection.

The graph below compares CyberGhost’s average internet speed loss to other popular VPNs on our New York server.

Results go back eight weeks, giving you a good idea of CyberGhost’s speed and stability.

VPN Speed Performance Comparison Chart

Compare CyberGhost’s global speeds using our tool

Clearly, CyberGhost is slower and less consistent than rival VPNs like ExpressVPN and NordVPN. Sadly, this has been the trend since the start of the year.

The Longest Refund Guarantee You'll Find

Price & Value for Money

99.0/10
How is this calculated?

Price & Value for Money receives a rating, but is not factored into our Overall Rating. We believe the reader should decide what is or isn’t a reasonable price.

A good rating here isn’t just based on how cheap the VPN is, but for the value it offers overall.

For long term VPN users, CyberGhost offers great value for money. At $2.25 on its best price deal, it's one of the best cheap VPNs you can buy. There are cheaper VPNs still, some going as low as $2.00 per month. But for CyberGhost's top-tier service its pricing is more than reasonable.

CyberGhost is a very affordable VPN. It offers monthly, annual, two-year, and three-year subscription plans. As usual, the longer plans come at a heavily-discounted price.

  1. Monthly

    US$12.99/mo

    Billed $12.99 each month
  2. 12 months

    US$5.99/mo

    Billed $71.88 every 12 months
    Save 54%
  3. 3 years

    US$2.25/mo

    Billed $99.00 every 3 years
    Save 79%

All plans have 45-day money-back guarantee

At its cheapest, CyberGhost costs just $2.25 per month on a 3-year subscription plan. It’s billed $87.75 upfront, which is 83% off the standard monthly price.

This is excellent value for money. So much so we rate CyberGhost as one this year’s best cheap VPNs.

The monthly plan costs $12.99, slightly higher than other one-month plans from top-rated VPNs like NordVPN or IPVanish. It’s also above the industry average of $10-12 per month.

Payment & Refund Options

CyberGhost accepts payment via these methods:

  1. American Express logo
    American Express
  2. Bitcoin logo
    Bitcoin
  3. Mastercard logo
    Mastercard
  4. PayPal logo
    PayPal
  5. Visa logo
    Visa

This is a good range of payment options, similar to most leading VPN services.

The ability to pay with cryptocurrency will appeal to the most privacy-conscious users.

Cash payments are limited to Germany, Switzerland, and Austria where retailers like Amazon, MediaMarkt, and Saturn process cash transactions.

You can’t pay for CyberGhost with Paysafe cards, AliPay, or UnionPay.

45-day Money-Back Guarantee

CyberGhost offers a 45-day money-back guarantee on subscription plans longer than a year. This is the longest refund guarantee on the market. On the monthly plan, the refund guarantee is only 14 days, though.

Refund requests are processed within 5-10 working days. It’s a “no questions asked” refund promise so there are no hidden catches or restrictions.

Genuine One-Day Free Trial

CyberGhost no longer has a free version, but it does offer a one-day free trial that doesn’t require upfront payment details. On mobile devices, the free trial lasts seven days.

You can’t use the optimized streaming servers, which is a shame. But you can test everything else.

It’s not the longest, but it’s still one of the best free trials available.

A Private and Safe VPN Service

Logging Policy & Jurisdiction

9.69.6/10
How is this calculated?

We dissect the logging and privacy policies of every VPN. A VPN should never log:

  • Your real IP address
  • Connection timestamps
  • DNS requests

A base of operations outside of 14-Eyes or EU jurisdiction is preferable.

CyberGhost logs connection data of its users. That sounds bad, but this information is limited, anonymized, and aggregated. Crucially, your online activity cannot be traced back to you and no identifiable information is retained. This isn't strict zero-logs policy, but it's a perfectly safe one.

According to CyberGhost’s privacy policy, its VPN only logs anonymous connection data for statistical purposes.

This anonymous connection data is aggregated, anonymized, and cannot be traced back to you.

CyberGhost logs the following data:

  • Account information
  • Logins of anonymous accounts per day
  • Connection attempts
  • Successful connections
  • Country of origin

Many popular VPNs collect aggregated connection logs, and CyberGhost is no different. While the service is very private, read our Private Internet Access review if you’re after a 100% no-logs VPN.

In any case, CyberGhost VPN does not keep logs of user web activity. It won’t log your real IP address, the servers you used, or your web browsing history.

CyberGhost’s Transparency Reports

CyberGhost publishes an annual transparency report listing the number of legal requests and DMCA complaints it receives.

The company also commissioned an independent audit on its security practices in 2012. The security audit came back clean. We now want to see an updated audit for the VPN’s logging policy.

Details of CyberGhost’s independent audit.

CyberGhost is Based in Romania

Cyberghost is incorporated as CyberGhost S.A. in Bucharest, Romania.

It’s in the EU, which has aggressive data-retention and sharing agreements between nations. But, Romania is the only EU member state to have successfully said “no” to the data-sharing requirements.

The Constitutional Court of Romania’s (CCR) decision to reject the EU's data-sharing requirements

Screenshot of the Constitutional Court of Romania’s (CCR) decision not to co-operate with EU data-sharing directives.

In any event, CyberGhost doesn’t collect any personal web logs therefore has no web data to hand over to authorities.

Crossrider Controversy

CyberGhost was released in 2011 as a free VPN by German tech entrepreneur Robert Knapp. In 2017, Crossrider Group acquired the VPN company.

Crossrider operated mobile ad platforms and a browser extension development platform. The latter allowed developers to create cross-browser add-ons and monetize them through ad injection techniques.

One of these techniques bundles a ‘Crossrider’ adware PUP (potentially unwanted program) with other software. Once installed, the PUP would serve unwanted advertisements via an internet user’s web browser(s).

Ad injection is not only intrusive but, if misused, potentially unsafe. Some developers may have in fact abused Crossriders’ capabilities for malicious purposes.

Below is a screenshot from a Malwarebytes report into Crossrider PUPs:

Screenshot taken from Malwarebytes’ investigation into Crossrider

Screenshot taken from Malwarebytes’ investigation into Crossrider.

Kape’s Commitment to Privacy

Crossider shut its ad platforms in 2016, prior to acquiring CyberGhost. The company then re-branded to Kape Technologies in 2018.

Since 2017, the company has focused on global privacy and security activities. Following CyberGhost, Kape also acquired popular VPN services Private Internet Access and ZenMate.

Crossrider may have not always put user privacy first, but Kape has made a dedicated effort to do so. From our perspective, CyberGhost can be trusted.

Secure and Extensive Server Network

Server Locations

9.79.7/10
How is this calculated?

The global spread and coverage of the VPN server network is the most important factor here.

We also consider the number of city-level servers, plus how many IP addresses are maintained.

This rating does not directly contribute to the Overall Rating, but instead makes up a portion of the Security & Features rating.

CyberGhost has servers in 91 countries, which is a lot. It is one of the largest VPN networks on the market. Its a mix of physically located and virtual servers, providing the best of both worlds, and its NoSpy servers are handled by CyberGhost directly.

Globe with a blue flag
91Countries
Image of a city landscape
110Cities
Image of a pink marker
7,400+IP Addresses

Cyberghost has a vast network of 7,400 VPN servers located in 91 countries. Currently, only PIA VPN counts more servers.

There are servers in 114 locations, giving users a great choice of locations around the world.

As with many other VPN services, serer coverage in Asia and Africa is limited. There are currently 23 CyberGhost servers in Asia, but only six in Africa.

CyberGhost’s City-level Choice

City-level choice is available in the following countries:

  • Australia
  • Canada
  • France
  • Germany
  • Italy
  • South Africa
  • Spain
  • Switzerland
  • UK
  • US

The total number of servers in Australia recently increased to 239. The service also added new servers in New Zealand, with 13 in Auckland alone.

CyberGhost’s server list highlights which servers support P2P traffic. It also marks which server locations are virtual or physical.

CyberGhost's list of VPN servers

CyberGhost’s VPN server list.

The desktop apps display server loads, helpful to find less congested servers. It’s rare to see server loads over 50%, so you’re unlikely to experience slow speeds due to congestion.

CyberGhost’s Varied Choice of Servers

In addition to typical VPN servers, CyberGhost offers several other server types, optimized for certain activities.

These server types include:

  • P2P Optimized
  • Streaming Optimized
  • Static IP Address
  • Token-based Dedicated IP
  • NoSpy

Static IP Addresses

Usually, VPN apps assign dynamic IP addresses. This means you are given a random IP each time you connect.

By contrast, a static IP address server assigns you the same IP address every time you connect. This can improve accessing geo-restricted web content, as traffic patterns will appear more ‘normal.’ But, using the same IP address carries some privacy risks.

Dedicated IP Addresses

To get around the privacy risks of static IP addresses, CyberGhost developed a token-based dedicated IP system.

The system is made for internet users who want to use the same IP address, but are also privacy conscious. When you redeem a token, CyberGhost won’t know its details. Therefore, it can’t link your account to any specific IP address.

These token-based dedicated IPs do cost extra, and are only available in the below locations:

  • Canada (Montreal)
  • France (Paris)
  • Germany (Berlin, Frankfurt)
  • UK (London, Manchester)
  • US (Chicago, Las Vegas, Los Angeles, New York)

You can purchase a dedicated CyberGhost IP via the app.

NoSpy Servers

NoSpy servers are also an optional extra. These servers are owned by CyberGhost in a private data center in Romania.

The VPN’s NoSpy servers use top-shelf hardware, dedicated uplinks and come with bigger bandwidth for better speeds.

No Multi-hop Servers

CyberGhost lacks multi-hop (or double VPN) servers, which route your traffic through two VPN servers, adding a further security layer. Read more about multi-hop servers in our NordVPN review, or in our Surfshark evaluation.

Virtual Server Locations

CyberGhost marks 60 out of its 114 server locations as “physically located.” These servers are physical machines in the country you’re connecting to.

The remaining 50 are virtual server locations. These servers assign the IP address of a specific country, but are physically located elsewhere.

Virtual server locations can provide access to countries in which it’s difficult to obtain a physical server. However, speeds can be slower if the physical machine is much further away from your real location.

CyberGhost Servers with Labels

CyberGhost labels its physical servers

We want to see CyberGhost disclose the actual physical location of its virtual servers. For example, ExpressVPN lists the real physical locations of its virtual servers.

Server Ownership

While CyberGhost owns some of its servers, it also operates third-party ones, which is fairly common among VPN companies.

A well-maintained self-owned server network can have great privacy benefits. If you’re interested in a VPN that owns all its servers, see our VyprVPN review or our IPVanish review.

Good Privacy and Security Features

Security & Features

9.59.5/10
How is this calculated?

Top-rated VPNs offer OpenVPN or WireGuard protocols, AES-256 encryption, and a functional kill switch. We also consider additional security features and the global spread of VPN servers.

CyberGhost comes with strong security credentials, including the best protocols, AES-256 encryption, and a bunch of leak protection tools and blockers. It's not quite as advanced as NordVPN, but it does a good job encrypting data and hiding your online activity.

Protocols
  1. IKEv2/IPSec
  2. OpenVPN (TCP/UDP)
  3. WireGuard
Encryption
  1. AES-256
Security
  1. DNS Leak Blocking
  2. First-party DNS
  3. IPV6 Leak Blocking
  4. VPN Kill Switch
Advanced features
  1. Ad Blocker
  2. Dedicated IP
  3. Smart DNS
  4. Split Tunneling
  5. TOR via VPN Server

There is no doubt that CyberGhost is a secure VPN. It protects your web traffic with 256-bit encryption, and masks your IP address effectively.

Your IP is never exposed thanks to a kill switch and IP and DNS leak protection.

Fast and Secure VPN Protocols

CyberGhost’s apps use WireGuard, OpenVPN and IKEv2 protocols. For OpenVPN, you also have a choice between TCP and UDP connections.

Recently, the VPN service removed the insecure PPTP and L2TP protocols. More proof of the company’s ongoing commitment to security.

To protect your data, the VPN hashes web traffic using the SHA256 authentication. And, perfect forward secrecy is achieved via an ECDH-4096 key exchange.

Wide Range of Security Tools

In addition to built-in IP leak protection, there is an impressive range of advanced security features.

There’s a malicious URL filter to block malware, automated HTTPS redirection, an online tracking blocker, and split tunneling. All of these features are included in the standard CyberGhost subscription.

CyberGhost’s connection features.

The “force HTTPS” function redirects insecure URLs to HTTPS versions. Not many VPN services offer this feature.

Split tunneling is available on the Windows and Android apps. This lets you pick the applications to put through the VPN connection. It’s currently not available on CyberGhost’s MacOS client.

CyberGhost’s mobile and Mac apps are secure, but they have less security features than the Windows client. We’ll cover these in detail later on in this review.

CyberGhost’s Private Browser

CyberGhost has also developed its own free Private Browser that runs off DuckDuckGo. It has a built-in proxy extension, an ad and malware blocker, and a one-click deletion of browsing data.

IP and DNS Leak Tests

VPN security isn’t just about the strength of encryption available. We also tested CyberGhost’s apps for data leaks, tracking scripts, and intrusive permissions.

We used our VPN leak test tool to confirm all CyberGhost’s apps are free from IP, WebRTC and DNS leaks.

You can therefore trust the VPN service to keep your true IP address hidden and your downloads private.

Android Permission Analysis

We also ran the VPN apps through the εxodus tool, which reports on the trackers and permissions present in Android apps.

The Android app contains mostly standard trackers used to monitor usability. This allows the company to quickly respond to serious bugs and crashes.

These trackers include:

  • AppsFlyer
  • Google Analytics
  • Google CrashLytics
  • Google Firebase Analytics
  • Google Tag Manager
  • Instabug
  • MixPanel

Lets put the above results into context. CyberGhost contains seven trackers while some of the worst VPNs have up to 28.

On the flip side, ExpressVPN and Astrill have two and zero, respectively.

Some of the Android permissions we found in CyberGhost’s Android app are a little concerning.

They have the ability to access your location via your GPS and network information. This permission is considered ‘dangerous’ or ‘special’ according to Google’s protection levels.

But this isn’t uncommon, and CyberGhost clarified to us that users are asked to grant access to this information only when using the Wi-Fi protection feature. If you refuse, it will still work.

Virus and Malware Checks

Finally, we ran the CyberGhost installer through a malware test to ensure it doesn’t contain viruses.

The software came back completely clean, as you can see from the screenshot below.

CyberGhost contains no malware

Typeform-Related Security Breach

There is a security “incident” worth highlighting.

In March 2019, CyberGhost suffered a security breach at the hands of cyber criminals.

The impact was minimal, with just 20 email addresses and 14 CyberGhost usernames exposed.

CyberGhost was very transparent about the incident, and reacted quickly to inform the affected users of the breach.

Doesn’t Work in China

Bypassing Censorship

5.55.5/10
How is this calculated?

Our remote-access server in Shanghai, China routinely tests if a VPN can beat restrictions and access a free, open internet. Obfuscation technologies and nearby servers are also a contributing factor.

This rating does not directly contribute to the Overall Rating, but instead makes up a portion of the Security & Features rating.

CyberGhost has no obfuscation technology, so it's incapable of bypassing strict censorship in countries like China. It's also unreliable in Russia and the UAE. But there are reports of success in Turkey.

CyberGhost doesn’t work in heavily-censored countries like China, Iran, and the UAE. This is partly because it doesn’t come with obfuscation technology.

Obfuscation disguises VPN traffic to make it appear like ‘normal’ browsing to web censors. This helps bypass internet blocks in countries where VPN usage is restricted or illegal.

Surprisingly, the VPN service has recently started working again in Turkey.

Regardless, there are VPNs better  that still work in China.

User-friendly Apps with Easy Setup

Ease of Use

9.89.8/10
How is this calculated?

This rating mainly consists of the intuitiveness of setup and everyday use.

Device or platform compatibility and customization options are also a factor.

One of CyberGhost's strengths is how easy to use and understand it is. It's a light and simple VPN, designed to be as idiot-proof as possible. We've experienced some minor bugs over the many years we've been testing it, but this is a minority experience.

How to Install & Set Up CyberGhost VPN

How to Connect to a Server with CyberGhost

As you can see from the video above, CyberGhost’s apps are well-designed, with intuitive interfaces.

In the section below, we’ll go through the similarities and differences of CyberGhost’s native applications in detail.

Desktop Clients: Windows & Mac

Design-wise, the Windows and MacOS clients are very similar. A simple interface shows your connection status, a list of locations, and a large connect button.

The right-hand panel houses a ton of functionality. There’s a list of servers with their distance and server load, as well as a ‘favorites’ section. Plus, you can easily filter servers to find those optimized for streaming or torrenting.

CyberGhost has developed a helpful search bar tool to filter its large network by country and by city. This means that you no longer have to scroll through country servers until you reach your desired city.

CyberGhost’s MacOS app.

The Connection Features menu contains additional tools such as ad and tracker blocking, HTTPS redirection, and data compression. The latter reduces the size of images and files to improve speed performance.

There are further options in the Smart Rules menu. Here you can choose to launch the VPN on startup, change network preferences. On Windows and Android you can enable split tunneling, too.

It’s disappointing there is no OpenVPN option on MacOS. While WireGuard is a worthy replacement, we still like to see the user given the option.

Because there’s no OpenVPN on Mac, there’s no random port to connection option, either. To use OpenVPN, instead of IKEv2 or WireGuard, you have to use external software like Tunnelblick.

You can find full instructions on configuring OpenVPN for Mac here.

Mobile Apps: Android & iOS

CyberGhost’s iOS app is far simpler than the desktop clients.

It has a relatively basic interface, and barely any customization settings. The Android app is similarly designed but has a longer list of features due to the limitations imposed on iOS devices by Apple.

On iOS, there are options for a dedicated IP, domain fronting, and a connection checker. On Android, there’s additional options for split tunneling, an ad and tracker blocker, and protection against malicious websites.

CyberGhost’s iOS app.

Both mobile apps use WireGuard as the default protocol, but the Android app also has OpenVPN. Read our WireGuard vs OpenVPN comparison to learn more about the differences between them.

The iOS app connects to your nearest server by default, or you can choose a specific server location. Tapping a location will display the server load, and you can save locations to a Favorites list.

Both mobile apps give you the option to adjust settings for specific networks. This way the VPN will know how to behave at home, school or work, or on public WiFi.

Smart DNS for Improved Compatibility

Platforms & Devices

How is device compatibility rated?

A quality VPN should maintain functional, fully-featured applications and extensions for as many platforms and devices as possible.

This does not directly contribute to the Overall Rating, but instead makes up a portion of the Ease of Use rating.

CyberGhost is available on the most popular platforms and devices, including Windows, Mac, Android, and iOS. You can also use it on Android TV, Linux, or manually install it on your router for home-wide protection. Useful browser extensions can be installed for Chrome and Firefox, too.

Apps

CyberGhost has custom apps for the following devices:

  1. Windows Logo
    Windows
  2. Mac Logo
    Mac
  3. iOS Logo
    iOS
  4. Android Logo
    Android
  5. Linux Logo
    Linux
  6. Router Logo
    Router

You can also use it on Android TV and home routers. And there are browser extensions for Chrome and Firefox.

The setup on almost every platform is straightforward. CyberGhost is in fact one of the most widely compatible VPN services available.

Compatible with Routers

CyberGhost VPN is compatible with Raspberry Pi, Synology NAS, and VU+ Solo 2 routers. There are helpful guides on the CyberGhost website to manually setup the VPN on these routers.

The VPN also works on DD-WRT, TomatoUSB and Merlin-Built routers.

Seven Simultaneous Connections

The service has a simultaneous connection limit of seven devices, above the industry standard of five. For unlimited connections, set CyberGhost VPN at router level.

Games Consoles & Streaming Devices

CyberGhost also caters to users of the following consoles and devices:

  1. AppleTV Logo
    AppleTV
  2. Amazon Fire TV Logo
    Amazon Fire TV
  3. Chromecast Logo
    Chromecast
  4. Nintendo Logo
    Nintendo
  5. PlayStation Logo
    PlayStation
  6. Roku Logo
    Roku
  7. Xbox Logo
    Xbox

The Fire TV Stick is particularly well-designed. This is ideal for unblocking streaming apps, and for watching Kodi streams anonymously on Fire TV devices.

The VPN has also built a good Smart DNS tool to use the VPN on devices such as Apple TV, Roku, PlayStation, and Xbox.

Browser Extensions

CyberGhost’s browser extensions are available for:

  1. Chrome Logo
    Chrome
  2. Firefox Logo
    Firefox

These extensions are entirely free, hide your IP address, and unblock geo-restricted content.

However, these VPN browser extensions are very limited compared to CyberGhost’s full VPN service.

The add-ons only access eight servers in four countries: Germany, The Netherlands, Romania, and the United States. This is fine for a free add-on, but substantially inferior to the paid apps.

CyberGhost's Google Chrome browser extension

CyberGhost’s Google Chrome browser extension

Unlike ExpressVPN, CyberGhost’s browser extensions are proxies, not VPNs. Extensions only protect browser traffic, and not all your device’s web connections.

Here’s a table that details all the differences between CyberGhost’s browser extensions and full VPN applications:

In short, there are better Chrome VPN extensions and Firefox addons for you to use.

Well-informed 24/7 Customer Support

Customer Support

9.59.5/10
How is this calculated?

This rating is based on our assessment of each VPN’s:

  • Email support
  • Live chat support
  • Online resources

Not every VPN offers all of these, and they often vary in quality and response time.

We cannot fault CyberGhost support – it's excellent. You can email the company with enquiries and requests for assistance or get immediate responses by using the 24/7 live chat customer support. We've always found the experience helpful and polite.

24/7 Live chat supportYes
24/7 Email supportYes
Online ResourcesYes

CyberGhost offers excellent customer service. With 24/7 live chat and email support, and detailed online resources, you’ll find solutions to most issues.

You can access live chat in the bottom-right corner of the CyberGhost website. Type in your problem and related support posts will pop up. If you still can’t resolve your issue, you can always chat with a live agent.

The live agents respond promptly and usually answer question in seconds:

The agents are well-informed and the online resources are available in English, French, German, and Romanian.

CyberGhost Gets the Job Done

The Bottom Line

CyberGhost is a reliable VPN service that offers almost everything a typical VPN user needs.

It unblocks US Netflix and five more international libraries, supports anonymous torrenting, and provides strong internet security.

The company has a large network of servers and a wide selection of security features. Its apps are simple to use, there is a generous money-back guarantee, alongside excellent customer support.

The price is also very reasonable, with some great discounts on longer subscriptions.

There are areas for improvement, though. It’s speeds are inconsistent and some of its streaming servers aren’t working. Also, it doesn’t work in China and in other authoritarian nations.

If you’re looking for a VPN to stream US Netflix or simply hide your IP address, CyberGhost is an excellent choice.

 

Additional research by David Hughes

Alternatives to CyberGhost VPN

The new ExpressVPN logo

ExpressVPN

9.79.7/10

Whatever shortcomings CyberGhost VPN has ExpressVPN doesn't. It's more expensive, but it is the the best VPN overall. We think the upgrade is worth the price. Read ExpressVPN review

NordVPN

NordVPN

9.59.5/10

It's difficult to get cheaper than CyberGhost, but NordVPN is an affordable alternative that's more reliable and better for streaming. Read NordVPN review

About the Author


  • Simon Migliano Head of Research at Top10VPN

    Simon Migliano

    Simon is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times, CNet and more. Read full bio


User Feedback for CyberGhost VPN

  • 312 user reviews
  • 5 questions answered