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CyberGhost VPN Review

 93.656% 
(309 User reviews)
CyberGhost VPN screenshot
Simon Migliano Head of Research at Top10VPN

Simon is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times, CNet and more. Read full bio

Ask Simon about CyberGhost VPN

Our Verdict

CyberGhost is a good VPN that’s easy to use. It's fast, safe, and cheap. It unblocks US Netflix, and allows torrenting on its user-friendly apps. It has good security features, and doesn't log user activity. But it doesn't consistently unblock BBC iPlayer or Hulu, and it won't beat strict web censorship.

Overall Rating: 9.2/10

CyberGhost is a popular Romania-based VPN provider with over 10 million users. In this CyberGhost review you’ll learn that it’s a fast, secure, and easy to use VPN service.

The VPN service has a network of 6,900+ servers across 91 countries. It has built-in streaming-specific servers that unblock US Netflix, Disney+, and Amazon Prime Video.

It also supports P2P file-sharing on user-friendly apps that keep you safe through the secure OpenVPN protocol and AES-256 traffic encryption.

CyberGhost offers a range of good additional security features. These include a kill switch, IPv6 and DNS leak protection, a malware blocker, and split tunneling.

All of this comes for the cheap price of $2.25 per month on a three-year plan. You can also take advantage of a one-day free trial, and a very generous 45-day money-back guarantee.

In this CyberGhost VPN review we also discuss the service’s drawbacks. We focus on the streaming servers that don’t work and its inconsistent speeds. We’ll also cover how it doesn’t work in highly-censored countries like China.

CyberGhost VPN Pros & Cons

  1. Unblocks Netflix, Amazon Prime Video & more
  2. Supports torrenting & P2P traffic
  3. Large server network: over 6,900+ servers
  4. User-friendly apps for Windows, MacOS, iOS & Android
  5. Token-based dedicated IP system
  6. WireGuard available across all apps
  1. Inconsistent speed performance
  2. Dedicated BBC iPlayer, HBO Max & Hulu servers are unreliable
  3. Can’t bypass strict censorship
  4. No OpenVPN option on Mac and iOS

CyberGhost VPN Key Data

Data CapNone
Speed89Mbps
Logging PolicyAnonymous Server Usage Data
Data LeaksNo
JurisdictionRomania (EU Member)
Servers6,900+
IP Addresses6,900+
Countries91
US NetflixYes
TorrentingPermitted
Works in ChinaNo
Support24/7 Live Chat
Cheapest Price$2.25/mo over 3 years
Official WebsiteCyberGhost.com

CyberGhost VPN Category Ratings

We test and review every VPN in eight key areas. Here’s how CyberGhost performs in each category:

  • Privacy & Logging Policy: 9.6/10
  • Encryption & Security: 9.5/10
  • Speed & Reliability: 8.8/10
  • Streaming & Torrenting: 9.3/10
  • Bypassing Censorship: 8.0/10
  • Ease of Use: 9.8/10
  • Customer Support: 9.5/10
  • Price & Value for Money: 9.0/10

To learn more about our methodology, read our full VPN testing process.

45-day money-back guarantee & one-day free trial

Pricing & Free Trial

CyberGhost VPN Pricing Plan

Price & Value for Money Rating: 9.0/10

CyberGhost is a very affordable VPN. It offers monthly, annual, two-year, and three-year subscription plans. As usual, the longer plans come at a heavily-discounted price.

At its cheapest, CyberGhost costs just $2.25 per month on a 3-year subscription plan. It’s billed $87.75 upfront, which is 83% off the standard monthly price.

This is excellent value for money. We even rate CyberGhost as one of the best cheap VPNs.

The monthly plan costs $12.99, slightly higher than other one-month offers from top-tier VPNs like NordVPN or IPVanish. It’s also above the industry average of $10-12 per month.

  1. Monthly

    US$12.99/mo

    Billed $12.99 each month
  2. 12 months

    US$5.99/mo

    Billed $71.88 every 12 months
    Save 54%
  3. 3 years

    US$2.25/mo

    Billed $99.00 every 3 years
    Save 79%

All plans have 45-day money-back guarantee

Payment & Refund Options

Credit CardYes
PayPalYes
BitcoinYes

CyberGhost accepts payment via Bitcoin, Cash, Credit Card, and PayPal.

This is a good range of payment options, similar to most leading VPN services.

The ability to pay with cash and cryptocurrency will appeal to the most privacy-conscious users.

Cash payments are limited to Germany, Switzerland, and Austria where retailers like Amazon, MediaMarkt, and Saturn process cash transactions.

You can’t pay for CyberGhost with Paysafe cards, AliPay, or UnionPay.

Extended Money-Back Guarantee

CyberGhost offers a very generous 45-day money-back guarantee on subscription plans longer than a year. This is much longer than the standard 30-days. On the month-by-month plan, the refund guarantee is for 14 days.

Request a refund before the 14 or 45 days are up and you’ll get your money back within 5-10 working days. It’s a “no questions asked” refund promise. This means there’s no hidden catches or restrictions.

Genuine One-Day Free Trial

CyberGhost no longer has a free version, but it does offer a one-day free trial that doesn’t require payment details. On mobile devices, the free trial lasts seven days.

You can’t use the optimized streaming servers, which is a shame. But you can test everything else.

It’s not the longest of free trials, but it’s still one of the best available.

Streams US Netflix & allows torrenting

Streaming & Torrenting

Streaming & Torrenting Rating: 9.3/10

CyberGhost is a very good VPN for streaming. It works with US Netflix, Disney+, Amazon Prime Video, and more.

There are dedicated servers for specific streaming platforms clearly labeled within each app. This includes optimized streaming servers for services in Brazil, Canada, Finland, France, Germany, Poland, and more.

All these streaming servers regularly change IP address to bypass the blocks set by websites like Netflix.

CyberGhost Dedicated Streaming Servers

CyberGhost’s dedicated streaming servers.

Stream Six Netflix Libraries

We easily unblocked US Netflix on all CyberGhost apps connecting to the US Netflix server.

The Netflix website loaded slowly at first. But, once fully loaded, it streamed an entire movie without buffering.

CyberGhost can also unblock the British, French, German, Italian, and Japanese Netflix libraries. It’s not competing with the likes of Windscribe or ExpressVPN, but you’ll likely be satisfied with this amount of extra content.

You can stream Netflix through CyberGhost’s dedicated Fire TV Stick app, too. And its Smart DNS feature enables you to do the same on smart TVs. CyberGhost is actually the only VPN service that allows you to unblock both US and UK Netflix on these devices.

For instructions on how to configure Smart DNS on your device, you can use CyberGhost’s online guide.

Does CyberGhost Work with BBC iPlayer?

We tested CyberGhost’s UK servers to see if it unblocks BBC iPlayer. While it used to work reliably in the past, sadly CyberGhost is currently very inconsistent with BBC iPlayer.

BBC iPlayer’s VPN ban is notoriously hard to beat. Most VPNs struggle to bypass the geo-blocks from time to time.

We’re constantly performing streaming tests, so if CyberGhost starts working with BBC iPlayer again then we’ll be sure to let you know here.

To unblock the BBC’s video on demand service, you can choose from our list of VPNs that still work instead.

Reliable for Disney+ but not DAZN, Hulu, or HBO Max

CyberGhost is a good way to unblock Disney+ if you live in a country that doesn’t yet have access. It’s reliable at accessing the service through its dedicated US and Italy servers.

If you select an Italian server you can access Disney+ Star content even if you have a US Disney+ account. This is the international equivalent of movies and shows included in a Hulu subscription.

However, we found that CyberGhost is less effective if you want to watch DAZN, Hulu, or HBO Max from abroad. The dedicated Hulu server was detected as a proxy in our most recent tests. The HBO Max server didn’t manage to load the page.

Is CyberGhost a Good Choice for Torrenting?

CyberGhost is a safe VPN to torrent files anonymously. It’s fast enough, has a sensible logging policy, and offers P2P-optimized servers on all its apps.

The VPN also comes with built-in IP and DNS leak protection, which worked well in our tests.

Finding the right server for torrenting is easy. Click on the “for downloading” tab and you’ll see a list of servers optimized for P2P traffic.

CyberGhost shows you every server’s load percentage. Choose the least congested one to maximize upload and download speeds.

CyberGhost Servers for Torrenting

CyberGhost has P2P-optimized servers.

While many VPNs shy away from mentioning P2P on their servers, CyberGhost is much more upfront about it. It’s clear that the service values its file-sharing customers.

For additional privacy, there are also NoSpy servers that you can use. These are owned and managed by the company. There are no third parties involved, and so there’s less security risk.

For peace of mind, make sure the VPN kill switch is enabled to prevent IP address leaks. There is always the risk of your VPN connection dropping.

No P2P on Australian Servers

One of the downsides of the VPN service is that P2P traffic is not allowed on Australia servers. This can significantly reduce torrent speeds for users in Australia. Those users should connect to the New Zealand servers, instead.

Occasionally the VPN blocks P2P protocols on certain servers to reduce congestion. Or to comply with specific laws in countries like Russia, Singapore, Australia, and Hong Kong.

For completely unrestricted torrenting on all servers, use one of these VPNs instead.

No Port Forwarding

For privacy reasons, there is no port forwarding setting on CyberGhost.

Port forwarding isn’t essential when torrenting, but we do recommend it for seeding. It enables you to seed faster and avoid blocks from your router’s NAT Firewall.

The fact that it’s absent prevents CyberGhost from being one of the very top VPNs for torrenting.

Fast speeds on nearby VPN servers

Speed & Reliability

Speed & Reliability Rating: 8.8/10

Overall, CyberGhost’s speeds are fast enough to browse, stream, and torrent without issue.

The VPN is fast on local connections, but slower on long-distance connections. It sometimes also lacks speed stability.

If you need to connect to far away locations, our analysis of ExpressVPN’s speeds will help you see why ExpressVPN is better for you.

We also recorded high ping times, which resulted some lag. When used CyberGhost to game online, the experience wasn’t optimal. A VPN optimized for gaming is better suited for a lag-free experience.

The VPN service also offers a data compression feature that compresses images and other large files. This tool reduces your data usage and improves your load times.

Local Speed Test Results

Before using CyberGhost VPN:

  1. DownloadMbps

    100

  2. UploadMbps

    99

  3. Pingms

    3

When connected to CyberGhost VPN:

  1. DownloadMbps

    89

  2. UploadMbps

    89

  3. Pingms

    7

We tested CyberGhost’s local speeds by connecting to a UK server from our test London server.

We saw very good results, averaging 89Mbps on our 100Mbps fiber line. This is a percentage speed loss of just 11%.

You can expect to see similar results when connecting to a CyberGhost server near your physical location.

Long-Distance Speed Tests

We also connected to international servers in Germany, US, Singapore, and Australia. Sadly, long-distance speeds were much more inconsistent.

It’s natural for VPN speeds to drop connecting to distant servers since your data has further to travel.

CyberGhost still delivered reasonable results, but it still lags the fastest VPNs.

You can find the full results of our long-distance speed tests below:

  • US: 26Mpbs (download) & 59Mbps (upload) – 74% speed loss
  • Germany: 66Mbps (download) & 92Mbps (upload) – 7% speed loss
  • Singapore: 14Mpbs (download) & 45Mbps (upload) – 70% speed loss
  • Australia: 8Mbps (download) & 35Mbps (upload) – 88% speed loss

We suffered a speed loss of 74% connecting to a US server, which is much slower than other top-tier services.

Connecting to servers in Australia and Singapore wasn’t much better, either.

Comparing CyberGhost’s Speed Against Other VPNs

In addition to our manual tests, we also record VPN speeds using our bespoke VPN speed test tool.

Speed tests run automatically four times per day. Test connection speeds are capped at 100Mbps to recreate a typical home internet connection.

The graph below compares CyberGhost’s average internet speed loss to other popular VPNs on our New York server.

Results go back eight weeks, giving you a good idea of CyberGhost’s speed and stability.

VPN Speed Performance Comparison Chart

Compare CyberGhost’s global speeds using our tool

Clearly, CyberGhost is slower and less consistent than rival VPNs like ExpressVPN and NordVPN. This has been the trend over the last few months, but we hope speeds will start improving again soon.

User-friendly, simple to install

Ease of Use

How to Install & Set Up CyberGhost VPN

How to Connect to a Server with CyberGhost

Ease of Use Rating: 9.8/10

CyberGhost is a light and simple service. It’s well-designed, with an intuitive interface across all apps.

It couldn’t be simpler to use and set up, and it’s got advanced features an expert user may need. This makes it a great VPN for beginners and experienced users alike.

There are differences in features and user experience across apps, though. For example, advanced users may be disappointed by the limited custom settings on the MacOS app. However, a lot of this is due to limitations imposed by Apple.

In this section, we’ll go through the differences between each of CyberGhost’s native applications in detail.

Desktop Clients: Windows & Mac

In terms of design, there’s little difference between the Windows and MacOS clients. A simple interface shows your connection status, a list of locations, and a large connect button.

The right-hand panel houses a ton of functionality. There’s a list of servers with their distance and server load, as well as a ‘favorites’ section. Plus, you can easily filter servers to find those optimized for streaming or torrenting.

CyberGhost has developed a helpful search bar tool to filter its large network by country and by city. This means that you no longer have to scroll through country servers until you reach your desired city.

CyberGhost’s MacOS app.

The ‘Connection Features’ menu contains additional tools such as ad and tracker blocking, HTTPS redirection, and data compression. The latter reduces the size of images and files to improve speed performance.

There are further options in the ‘Smart Rules’ menu. Here you can choose to launch the VPN on startup, change network preferences. On Windows and Android you can enable split tunneling, too.

It’s disappointing there is no OpenVPN option on MacOS. While WireGuard is a worthy replacement, we still like to see the user given the option.

Because there’s no OpenVPN on Mac, there’s no random port to connection option, either. To use OpenVPN, instead of IKEv2 or WireGuard, you have to use external software like Tunnelblick. You can find full instructions on configuring OpenVPN for Mac here.

Mobile Apps: Android & iOS

CyberGhost’s iOS app is far simpler than the desktop clients.

It has a relatively basic interface, and barely any customization settings. The Android app is similarly designed but has a longer list of features due to the limitations imposed on iOS devices by Apple.

On iOS, there are options for a dedicated IP, domain fronting, and a connection checker. On Android, there’s additional options for split tunneling, an ad and tracker blocker, and protection against malicious websites.

CyberGhost’s iOS app.

Both mobile apps use WireGuard as the default protocol, but the Android app also has OpenVPN.

The iOS app connects to your nearest server by default, or you can choose a specific server location. Tapping a location will display the server load, and you can save locations to a Favorites list.

Both mobile apps give you the option to adjust settings for specific networks. This way the VPN will know how to behave at home, school or work, or on public WiFi.

One of the largest VPN server networks

Server Locations

Globe with a blue flag
91Countries
Image of a city landscape
110Cities
Image of a pink marker
6,900+IP Addresses

Cyberghost has a vast network of 6,900+ VPN servers located in 91 countries. This is more than most services offer.

It also covers 110 city-level locations, which is a great level of city coverage. This means users have a great variety of locations to choose across the globe.

As with many other VPN services, serer coverage in Asia and Africa is rather limited. There are currently 23 CyberGhost servers in Asia, but only six in Africa.

City-level choice is available in the following countries:

  • Australia
  • Canada
  • France
  • Germany
  • Italy
  • South Africa
  • Spain
  • Switzerland
  • UK
  • US

The total number of servers in Australia recently increased to 302, which is great to see. It also added new servers in New Zealand, with 13 in Auckland alone.

CyberGhost’s server list highlights which servers support P2P traffic. It also marks which server locations are virtual or physical.

CyberGhost Servers

CyberGhost’s server list

Within each app you can choose a server from the drop-down list. Or you can simply connect to the nearest server location. This allows you to surf anonymously in just a few seconds.

You can also see server loads in the desktop app, helpful to find less congested servers. It’s rare to see over 50% in server load, so you’re unlikely to experience slow speeds due to congestion.

Different Types of Servers Available

CyberGhost offers different types of server that are optimized for certain activities.

These server types include:

  • P2P Optimized
  • Streaming Optimized
  • Static IP Address
  • Token-based dedicated IP
  • NoSpy Servers

Usually, VPNs assign dynamic IP addresses. This means you are given a random IP each time you connect.

By contrast, a static IP address server will assign you the same IP address every time you connect. This can improve unblocking geo-restricted content as your traffic patterns will look more like ‘normal’ web traffic. However, there are some privacy risks if you keep using the same IP address.

To get around this privacy threat, CyberGhost developed a token-based dedicated IP system. It’s great for users who want to use the same IP address, but also have privacy concerns. When you redeem a token, CyberGhost won’t know its details. Therefore, it can’t link your account to any specific dedicated IP.

These anonymous dedicated IPs give you the benefits of static IP addresses with none of the privacy downsides. Token-based dedicated IPs do cost extra, though, and are only available in these locations:

  • Canada (Montreal)
  • France (Paris)
  • Germany (Berlin, Frankfurt)
  • UK (London, Manchester)
  • US (Chicago, Las Vegas, Los Angeles, New York)

You can purchase a dedicated CyberGhost IP via the app.

NoSpy servers are also an optional extra. As described above, these servers are owned by CyberGhost in a private data center in Romania. They use top-shelf hardware, dedicated uplinks and come with bigger bandwidth for better speeds.

One feature CyberGhost lacks is multi-hop (or double VPN) servers. This feature routes your traffic through two VPN servers, adding a further layer of security. We explain more about multi-hop servers in our complete NordVPN review, and in our analysis of Surfshark VPN.

Does CyberGhost Use Virtual Server Locations?

CyberGhost marks 60 out of its 110 server locations as “physically located.” These servers are physical machines in the country you’re connecting to.

The remaining 50 servers are virtual server locations. These servers assign the IP address of a specific country, but are physically located elsewhere.

Virtual server locations can help ensure your connection is fast, secure, and reliable. They can also provide access to countries, in which it’s difficult to obtain a physical server. However, they can also impact speed if the physical machine is much further away from your real location.

CyberGhost Servers with Labels

CyberGhost labels its physical servers

It’s good to see the VPN company being transparent about its virtual servers. One step further is to disclose the actual physical location of these servers. For example, ExpressVPN lists the real physical locations of its virtual servers.

One question we still have is how many of its servers CyberGhost owns. The company told us they have “total control over all [its] servers.” From our own research, it looks like CyberGhost rents some third-party servers, which is fairly common among VPN companies.

A well-maintained and self-owned server network can be a great benefit to privacy. If you’re interested in a VPN that owns all its servers, head over to our latest VyprVPN review or our detailed IPVanish review.

Private & safe to use

Privacy Policy & Ownership

Privacy & Logging Policy Rating: 9.6/10

By examining CyberGhost’s privacy policy, we’ve verified the VPN only logs anonymous connection data for statistical purposes. This data is aggregated, anonymized, and cannot be traced back to you.

CyberGhost logs the following data:

  • Account information
  • Logins of anonymous accounts per day
  • Connection attempts
  • Successful connections
  • Country of origin

Other popular VPNs collect aggregated connection logs, and CyberGhost is no different.

Crucially, CyberGhost VPN does not keep logs of user activity or personal data. Your real IP address, the servers you used, or your browsing history are not logged.

CyberGhost’s Transparency Reports

CyberGhost publishes an annual transparency report listing the number of legal requests and DMCA complaints it receives.

The company also commissioned an independent audit on its security practices in 2012. However, we want to see a new, updated audit for its logging policy.

Details of CyberGhost’s independent audit.

CyberGhost is not completely no-logs, but it’s still a very private VPN.

Read our Private Internet Access review if you’re after a truly no-logs VPN.

Where is CyberGhost Based?

Cyberghost is incorporated as CyberGhost S.A. in Bucharest, Romania. It’s in the EU, which has aggressive data-retention and sharing agreements between nations.

But, Romania is the only EU member state to have successfully said “no” to the data-sharing requirements.

Screenshot of the Constitutional Court of Romania’s (CCR) decision

Screenshot of the Constitutional Court of Romania’s (CCR) decision

In any event, CyberGhost doesn’t collect any personal web logs therefore has no web data to hand over to authorities.

Crossrider Controversy

CyberGhost was launched in 2011 as a free VPN by German tech entrepreneur Robert Knapp. In 2017 Crossrider Group acquired the company.

Crossrider was founded in 2010 and operated mobile ad platforms and a browser extension development platform. The latter allowed developers to create cross-browser add-ons and monetize them through ad injection techniques.

One of these techniques bundles a ‘Crossrider’ adware PUP (potentially unwanted program) with other software. Once installed, the PUP would serve unwanted advertisements via an internet user’s web browser(s).

Ad injection is not only intrusive but, if misused, potentially unsafe. Some developers may have abused Crossriders’ capabilities for malicious purposes.

Below is a screenshot from a Malwarebytes report into Crossrider PUPs:

Screenshot taken from Malwarebytes’ investigation into Crossrider

Screenshot taken from Malwarebytes’ investigation into Crossrider

Kape’s Commitment to Privacy

Crossider shut its platforms in 2016, prior to acquiring CyberGhost. The company then re-branded to Kape Technologies in 2018.

Its CEO, Ido Erlichmann, was eager to distance Kape from the controversies surrounding Crossider.

Knapp admitted to a potential conflict of interest between CyberGhost and Kape when he wrote:

“While CyberGhost focused on privacy and security from day one, Crossrider started out as a company that distributed browser extensions and developed ad tech products. Quite the opposite of what we did.”

Since 2017, Kape Technologies has focused on becoming “a global privacy and security company.” As part of its expansion, it has since acquired popular VPN services Private Internet Access and Zenmate. If you’re interested in another VPN from Kape, read our Zenmate VPN review.

Crossrider may have not always put user privacy first, but Kape has made a dedicated effort to do so. There is nothing to suggest that CyberGhost cannot be trusted.

Good range of privacy and security features

Encryption & Security

Protocols

IKEv2/IPSec

OpenVPN (TCP/UDP)

WireGuard

Encryption

AES-256

Security

DNS Leak Blocking

First-party DNS

IPV6 Leak Blocking

VPN Kill Switch

Advanced features

Ad Blocker

Dedicated IP

Smart DNS

Split Tunneling

TOR via VPN Server

Encryption & Security Rating: 9.5/10

There is no doubt that CyberGhost is a secure VPN. It secures your web traffic with 256-bit encryption, and masks your IP address effectively.

Your IP is never exposed thanks to a kill switch and IP and DNS leak protection.

Fast and Secure VPN Protocols

CyberGhost’s apps use WireGuard, OpenVPN and IKEv2 protocols. For OpenVPN, you also have a choice between TCP and UDP connections.

Recently, the VPN service removed the insecure PPTP and L2TP protocols. More proof of the company’s ongoing commitment to security.

To protect your data, the VPN hashes web traffic using the SHA256 authentication. And, perfect forward secrecy is achieved via an ECDH-4096 key exchange.

Wide Range of Security Tools

In addition to built-in IP leak protection, there is an impressive range of advanced security features.

There’s a malicious URL filter to block malware, automated HTTPS redirection, an online tracking blocker, and split tunneling. All of these features are included in the standard CyberGhost subscription.

CyberGhost’s connection features.

The “force HTTPS” function redirects insecure URLs to HTTPS versions. Not many VPN services offer this feature.

Split tunneling is available on the Windows and Android apps.This lets you pick the applications to put through the VPN connection. It’s currently not available on CyberGhost’s MacOS client.

CyberGhost’s mobile and Mac apps are secure, but they have less security features than the Windows client. We’ll cover these in detail later on in this review.

CyberGhost’s Private Browser

CyberGhost has also developed its own free Private Browser that runs off DuckDuckGo. It has a built-in proxy extension, an ad and malware blocker, and a one-click deletion of browsing data.

IP and DNS Leak Tests

VPN security isn’t just about the strength of encryption available. We also tested CyberGhost’s apps for data leaks, tracking scripts, and intrusive permissions.

We used our VPN leak test tool to confirm all CyberGhost’s apps are free from IP, WebRTC and DNS leaks.

You can therefore trust the VPN service to keep your true IP address hidden and your downloads private.

Android Permission Analysis

We also ran the VPN apps through the εxodus tool, which reports on the trackers and permissions present in Android apps.

The Android app contains mostly standard trackers used to monitor usability. This allows the company to quickly respond to serious bugs and crashes.

These trackers include:.

  • AppsFlyer
  • Google Analytics
  • Google CrashLytics
  • Google Firebase Analytics
  • Google Tag Manager
  • Instabug
  • MixPanel

Lets put the above results into context. CyberGhost contains seven trackers while some of the worst VPNs have up to 28.

On the flip side, ExpressVPN and Astrill have two and zero, respectively.

Some of the Android permissions we found in CyberGhost’s Android app are a little concerning.

They have the ability to access your location via your GPS and network information. This permission is considered ‘dangerous’ or ‘special’ according to Google’s protection levels.

But this isn’t uncommon, and CyberGhost clarified to us that users are asked to grant access to this information only when using the Wi-Fi protection feature. If you refuse, it will still work.

Virus and Malware Checks

Finally, we ran the CyberGhost installer through a malware test to ensure it doesn’t contain viruses.

The software came back completely clean, as you can see from the screenshot below.

CyberGhost contains no malware

Typeform-Related Security Breach

There is a security “incident” worth highlighting.

In March 2019, CyberGhost suffered a security breach at the hands of cyber criminals.

The impact was minimal, with just 20 email addresses and 14 CyberGhost usernames exposed. While this is concerning, CyberGhost was very transparent about the incident, and reacted quickly.

CyberGhost Notification About Typeform Breach

Smart DNS makes CyberGhost available across many devices

Platforms & Devices

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

CyberGhost has custom apps for PC, Mac, Android, and iOS.

You can also use it on Android TV, Linux, and home routers. And there are browser extensions for Chrome and Firefox.

The setup on almost every platform is incredibly easy. CyberGhost is in fact one of the most widely compatible VPN services available.

Compatible with Routers

CyberGhost is compatible with Raspberry Pi, Synology NAS, VU+ Solo 2, and routers. These require a manual setup. There are helpful setup guides available on the CyberGhost website.

The VPN also works on DD-WRT, TomatoUSB and Merlin-Built routers.

Seven Simultaneous Connections

The service has a simultaneous connection limit of seven devices, above the industry standard of five. For unlimited connections, set CyberGhost VPN at router level.

Games Consoles & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

CyberGhost also has a well-designed Fire TV Stick app, too. This is ideal for unblocking streaming apps, and for watching Kodi streams anonymously.

There’s also a good Smart DNS tool that lets you easily use the VPN on devices such as Apple TV, Roku, PlayStation, and Xbox. See how to use CyberGhost’s Smart DNS feature here.

Browser Extensions

Chrome LogoChrome
Firefox LogoFirefox

CyberGhost’s browser extensions are available for Chrome and Firefox. They are entirely free, hide your IP address, and unblock geo-restricted content.

However, these VPN browser extensions are very limited compared to CyberGhost’s full VPN service.

The add-ons only access eight servers in four countries: Germany, The Netherlands, Romania, and the United States. This is fine for a free add-on, but substantially inferior to the paid apps.

CyberGhost’s Google Chrome browser extension

Unlike ExpressVPN, CyberGhost’s browser extensions are proxies, not VPNs. Extensions only protect browser traffic, and not all your device’s web connections.

Here’s a table that details all the differences between CyberGhost’s browser extensions and full VPN applications:

In short, there’s better Chrome VPN extensions and Firefox addons for you to use.

CyberGhost doesn’t work in China

Bypassing Censorship

Bypassing Censorship Rating: 8.0/10

CyberGhost won’t work in heavily-censored countries like China, Iran, Turkey, and the UAE. This is partly because it doesn’t come with obfuscation technology.

Obfuscation disguises VPN traffic to make it appear like ‘normal’ browsing to web censors. This helps bypass internet blocks in countries where VPN usage is restricted or illegal.

Moreover, CyberGhost itself warns against using its service where VPNs aren’t legal.

Using a VPN in China has become increasingly difficult since the country imposed a nationwide VPN ban. Most VPNs, including premium services, don’t work well in China.

To beat strict web censorship, head over to our review of ExpressVPN or our Astrill review, two top VPNs that still work in China.

Well-informed customer support available 24/7

Customer Support

24/7 Live chat supportYes
Online ResourcesYes

Customer Support Rating: 9.5/10

CyberGhost offers excellent customer service. With 24/7 live chat and email support, and detailed online resources, you’ll find solutions to most issues.

You can access live chat in the bottom-right corner of the CyberGhost website. Type in your problem and related support posts will pop up. If you still can’t resolve your issue, you can always chat with a live agent.

The live agents respond promptly and usually answer question in seconds:

The agents are well-informed and the online resources are available in English, French, German, and Romanian.

CyberGhost gets the job done

The Bottom Line

CyberGhost is a reliable VPN service that offers almost everything a typical VPN user needs.

It unblocks US Netflix and five more international libraries, supports anonymous torrenting, and provides strong internet security.

The company has a large network of servers and a wide selection of security features. Its apps are simple to use, there is a generous money-back guarantee, alongside excellent customer support.

The price is also very reasonable, with some great discounts on longer subscriptions.

There are areas for improvement, though. It’s speeds are inconsistent and some of its streaming servers aren’t working.Also, it doesn’t work in China and in other authoritarian nations.

If you’re looking for a VPN to stream US Netflix or simply hide your IP address, CyberGhost is an excellent choice.

 

Additional research by David Hughes

Alternatives to CyberGhost VPN

The new ExpressVPN logo

ExpressVPN

Whatever shortcomings CyberGhost VPN has ExpressVPN doesn't. It's more expensive, but it is the the best VPN overall. We think the upgrade is worth the price. Read ExpressVPN review

NordVPN

NordVPN

It's difficult to get cheaper than CyberGhost, but NordVPN is an affordable alternative that's more reliable and better for streaming. Read NordVPN review

About the Author


  • Simon Migliano Head of Research at Top10VPN

    Simon Migliano

    Simon is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times, CNet and more. Read full bio


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