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CyberGhost Review

Simon Migliano
Simon MiglianoUpdated
Our Score9.3
User Rating
 96% 
(118 User Reviews)

Fast zero-logs VPN with great privacy features. Good choice for streaming fans.

What we like
  • Fast download speeds - 64Mbps global average
  • Easy access to Netflix and other popular sites
  • Optimized servers for torrenting and P2P use
  • Simple set-up on most popular devices
  • Connect securely to 60 countries

CyberGhost is a zero-logs VPN that offers excellent speeds and lots of strong privacy features. Fast access to Netflix and other streaming sites is made incredibly easy on servers optimized for HD video and the new native app for the Amazon Fire TV Stick is a great addition. A range of innovative apps personalize your experience based on what you want to do online, are available on most major platforms and are very easy to set up and use.

CyberGhost is one of the best providers out there when it comes to privacy extras. A strict zero-logs policy means none of your online activity is logged, and the only thing monitored is the number of people connected to each server to ensure a high level of performance. Customer support is very good, with excellent resources on the CyberGhost website and quick responses to live chat and email.

Pricing & Deals

CyberGhost offers a range of pricing plans to make it easy to find the best option for you. They all include the same features but get cheaper on a monthly basis, depending on the subscription you choose.

A single month is pretty expensive at $12.99 but CyberGhost offers a 39% reduction to $7.99 for a 6-month package. The price gets even lower on the 18-month plan, dropping to a very affordable $3.50 per month.

CyberGhost Coupon

CyberGhost Pricing & Deals

Best Value Deal
18 Months
US$3.50/mo
Save 73%
Billed $63.00 for the first 18 months and every 12 months thereafter
6 Months
US$7.99/mo
Save 39%
Billed $47.94 every 6 months
1 Month
US$12.99/mo
Billed $12.99 each month
Get CyberGhost45-day money-back guarantee

CyberGhost offers both a 45-day money-back guarantee and a one-day free trial (seven days for mobile devices). The money-back guarantee is one of the longest we’ve come across, but it’s worth noting that it only applies to subscriptions of six months or longer (monthly subscriptions have a 14-day guarantee).  Aside from that, there are no hidden catches or restrictions. Your card will be charged when you first sign up but refunds are processed in a maximum of five working days, making signing up risk-free.

Another option from CyberGhost is their free trial, which provides you with the full VPN experience for a day, or seven if using a mobile device. A handy pop-up will remind you of your remaining runtime every time you use the service, and unlike many other providers you are not automatically upgraded to a paid subscription when your trial expires. This is a great way to test if they are the right provider for you without providing any personal information, including payment details.

Payment Options

CyberGhost accepts a range of payment options including most major credit cards, PayPal and Bitcoin. Unfortunately, they don't currently accept any other international options, such as Alipay or UnionPay.

Speed & Reliability

CyberGhost is not the fastest VPN we’ve tested but it is definitely nipping at the heels of some of the top-tier providers, especially when it comes to performance on local connections. If you live near Amsterdam, Frankfurt, London or Singapore and are looking to connect locally then CyberGhost is a great option with consistently fast upload and download speeds. Across its global network performance is still very good for the most part, but not as consistent as some other providers. Local upload speeds are typically around a speedy 187Mbps or more, making it a great choice for P2P users outside of North America, where performance is currently very poor indeed. Gamers should check their location as while latency was low on some servers, it was extremely laggy on others.

CyberGhost Performance Data

Select location:
  • Download Speed Average:63.92 Mbps
    Upload Speed Average:19.46 Mbps
    Ping Time Average:167 ms
  • Download Speed Average:184.85 Mbps
    Upload Speed Average:118.70 Mbps
    Ping Time Average:4 ms
  • Download Speed Average:292.44 Mbps
    Upload Speed Average:103.84 Mbps
    Ping Time Average:4 ms
  • Download Speed Average:212.05 Mbps
    Upload Speed Average:88.79 Mbps
    Ping Time Average:9 ms
  • Download Speed Average:245.78 Mbps
    Upload Speed Average:98.15 Mbps
    Ping Time Average:97 ms
  • Download Speed Average:417.07 Mbps
    Upload Speed Average:131.61 Mbps
    Ping Time Average:4 ms
  • Download Speed Average:163.88 Mbps
    Upload Speed Average:47.31 Mbps
    Ping Time Average:69 ms
  • Download Speed Average:164.39 Mbps
    Upload Speed Average:155.84 Mbps
    Ping Time Average:4 ms
  • Download Speed Average:69.05 Mbps
    Upload Speed Average:45.22 Mbps
    Ping Time Average:12 ms
  • Download Speed Average:78.29 Mbps
    Upload Speed Average:17.56 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:170.93 Mbps
    Upload Speed Average:63.29 Mbps
    Ping Time Average:215 ms
  • Download Speed Average:54.02 Mbps
    Upload Speed Average:13.71 Mbps
    Ping Time Average:222 ms

CyberGhost offers very fast downloads on local connections, peaking at a fantastic 417Mbps in Paris, while other hotspots average 187Mbps. Connecting out to the US from the UK you can expect speeds of 142Mbps, more than enough for HD streaming. Performance was distinctly average across more distant connections, around 44Mbps from Japan to New York, but still more than enough for downloading and general browsing.

Latency is highly variable, so we advise hardcore gamers think about which servers they would expect to use. We logged a zippy 2-4ms in Frankfurt, Tokyo and Singapore but everywhere else latency was unacceptably high, ballooning out to over 215ms in Toronto.

CyberGhost connects reasonably quickly at around 9 seconds on average, and performance was extremely reliable with little fluctuation. We experienced very few connection drops so you shouldn’t have any issues as long as you have a stable internet connection.

CyberGhost’s upload speeds are largely very respectable, making it a solid choice for P2P users. Local upload speeds are consistently around 80Mbps in most locations and peak at 156Mbps in Singapore however power users should look elsewhere as there are much faster options available, particularly in the US and Canada, which were poor at best and unusable at worst (Toronto aside).

CyberGhost really excels on local connections but is lacking in consistency across its global network. If you are only going to connect to nearby countries then it is an excellent choice for speed, but this does not extend to international connections which are much less reliable. While some long distance speeds are pretty good, there are other providers who do a better job.

To read about our speed testing methodologies, please read How we test for VPN speed performance.

Features

Server Locations

60Countries60Countries
83Cities83Cities
3,000+IP Addresses3,000+IP Addresses

CyberGhost offers an average-sized network with decent server choice across a series of popular locations. With 60 countries to choose from you shouldn’t struggle to find the right server to suit your needs, however there are providers out there that offer a great deal more variety should you need it.

CyberGhost operates a relatively small number of individual servers and IP addresses at just over 3,000, which could lead to potential server congestion and reduced performance during peak connection times, however we are yet to experience this in our tests.

The choice of 13 US cities is decent, offering coast-to-coast coverage, but should you need more, ExpressVPN offers 20. There is also city-level choice in a further four countries in Europe, including two in the UK and four in Germany. Both Canada and Australia have three cities to choose from.

The Asia Pacific region is a little less impressive, but still offers several countries including Singapore and Malaysia. Africa and South America are pretty poorly represented with only a few choices on each continent, but CyberGhost is constantly adding new servers so hopefully in time we will see some development in these locations.

You can find the complete list of CyberGhost server locations by country and purpose on their website below.

Platforms & Devices

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

CyberGhost offers the usual range of custom apps for major platforms including Microsoft Windows, Mac, iOS and Android. They have also partnered with FlashRouters to provide pre-configured routers with CyberGhost already installed, so all you have to do is plug in and connect your devices.

On the CyberGhost website you can also find a series of manual set-up guides for devices lacking specific apps, such as Linux and Kodi. They also provide step-by-step instructions to manually configure your existing router to work with the software.

Browser Extensions

Chrome LogoChrome
Firefox LogoFirefox

CyberGhost also offers proxy extensions for Google Chrome and Mozilla Firefox, which are incredibly easy to download and add to your browser. However, they are a free service and not linked to a premium account, meaning you can choose from just four countries. These are also not true VPN extensions in the sense that they don’t encrypt your data nor do they offer the same features as the desktop app. They are still a useful extra that hides your true IP address, but shouldn’t be used as a VPN substitute. We’d love to see some more development from CyberGhost on this, possibly introducing a premium version with access to all servers and extending to other browsers such as Safari or Opera.

Games Consoles & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

You can use CyberGhost with a range of consoles and streaming devices by connecting them to a configured router. You can also piggyback off a VPN connection from another device running the CyberGhost app, such as a laptop or smartphone. The recent addition of a native app for the Amazon Fire TV Stick is a huge bonus for fans of the device.

CyberGhost only provides a manual setup guide on their website for Kodi, which isn’t simple and requires you to install third party software onto your device. There are no instructions for other devices such as Apple TV, which could be frustrating if you run into any issues.

Streaming & Torrenting

CyberGhost is one of our top picks for easy access to popular streaming sites. Watching Netflix is made incredibly simple with dedicated streaming servers which connect you to the best location and also launch the selected streaming service, all with a single click. In all our recent tests we are yet to experience any issues with Netflix whatsoever.

Accessing BBC iPlayer is often as easy as using the ‘Unblock Streaming’ feature, which saves you from testing all of the UK locations to see which ones are working. Unfortunately, access to the site isn’t as consistent as it is with other providers, such as NordVPN– we found CyberGhost to unblock iPlayer one day and not the next. Customer support described the situation as a ‘cat and mouse game’, with the BBC blocking IP addresses soon after CyberGhost releases new ones. However, when the service does work, great speeds mean you can also enjoy your favorite programmes in buffer-free HD.

Easy access and high speeds means CyberGhost continues to be popular with fans of a broad range of streaming services including Hulu, HBO, Sky and Now TV. It’s also a great choice for anyone who uses torrents as their ‘Torrent Anonymously’ servers are optimized for fast downloads, reducing the risk of congestion elsewhere on the network.

Encryption & Security

CyberGhost is an excellent choice for privacy fans. The desktop app defaults to OpenVPN, the most secure protocol, with the option to always connect via TCP for an even more secure connection. Encryption is via AES-256, a top cipher used by the US Government and considered unbreakable.

The VPN kill switch is an essential feature, as it prevents your true IP address from being leaked should the VPN connection be interrupted at all. The desktop app automatically forces all of your web traffic through CyberGhost’s own zero-log DNS servers, so you can be certain that your IP address won’t be exposed by any third-party servers. You are also protected against DNS and IPv6 leaks, important features that are not offered by every VPN provider.

CyberGhost offers a whole host of privacy extras, such as the split tunneling feature, allowing you to protect your browsing without losing access to local network devices, such as printers or smart TVs. You can also use TOR over CyberGhost for a double layer of encryption.

Protocol
  • L2TP/IPSec
  • OpenVPN (TCP/UDP)
  • PPTP
Encryption
  • AES-256
Security
  • DNS Leak Blocking
  • First-party DNS
  • IPV6 Leak Blocking
  • VPN Kill Switch
Advanced features
  • Split Tunneling
  • TOR via VPN Server

Bypassing Censorship

As a result of the VPN crackdown in China it is becoming increasingly difficult to recommend CyberGhost to people in that country. There are a handful of servers that do work within China to successfully unblock censored websites, however these connections are never guaranteed and could be blocked the Chinese government or ISPs at any given time. There are other providers that do a better, more consistent job of outsmarting the censors, such as VyprVPN.

In other high censorship countries, CyberGhost remains a solid choice however due to its powerful privacy tools such as access to TOR over VPN. Their decent range of locations also means you will never be too far from a high-performance server.

Privacy

Logging Policy

CyberGhost operates a very strict zero-logs policy, which it sets out in an incredibly user-friendly privacy policy. It does not collect or monitor your browsing history, traffic destination, search preferences, data content or IP addresses. This means that from the moment you connect to the VPN service, your online activity is no longer visible to your ISP, third-party snoopers or cyber criminals.

CyberGhost collects incredibly limited metadata in order to maintain high levels of performance across all their servers. This consists of the number of successful connections to the service so they can properly adjust their infrastructure according to demand, and that’s it. This is not personally identifiable information and therefore cannot be traced back to you or your browsing activity.

Jurisdiction

CyberGhost is incorporated in Romania, which is a potential red flag as this means it is subject to EU data retention laws and intelligence-sharing agreements with the US. However, its strict zero-logs policy means this is not something to worry too much about, as they do not collect any data that they could possibly share.

The CyberGhost privacy policy clearly states that if a third party was ever to request your data, they would not be able to release such logs, as they don’t have any.

Ease of Use

CyberGhost takes an innovative approach to its apps, aiming to optimize your experience by finding out what you want to do and then customizing your secure connection accordingly. The main screen is a connection wizard with options for streaming, surfing, torrenting and unblocking, with more advanced features depending on which option you choose.

The settings menu is clearly accessible along the top of the desktop app, next to your login details. This is helpfully divided up into tabs such as connection and proxy, making it really simple to navigate. Certain options are auto-enabled on start-up but these can easily be changed using the simple on/off toggles.

The browser extensions for Chrome and Firefox are good additions to the desktop client even if they limit your sever choice to four and connect you via a proxy server rather than creating an encrypted VPN tunnel. The mobile app offers a similar tailored experience as the desktop one, but the lack of a simple click and connect main screen may be confusing for newbies at first. Overall, we found the all the apps very easy to use and great value for money.

Getting Started

Even if you’re a VPN newbie, installing CyberGhost is a really simple process and only takes a few minutes from purchase to connection. There are set-up guides on their website for most major platforms which are user-friendly and incredibly easy to follow.

The process is as simple as downloading the relevant software from the website and following the sequence of installation prompts. These are very straightforward to follow, but should you need any further assistance the set-up guides will make sure you’re on the right track. After that, all that’s left to do is enter your login details and connect.

  • Installing software
  • How to use the app

Customer Support

CyberGhost really impressed us with their user-focused attitude when it came to support. Live support agents respond incredibly quickly and are always friendly and helpful, usually managing to solve our problems in a matter of minutes. We also received an email recap at the end of the chat session, which is useful if you want to keep a record of the conversation.

Their FAQs and Troubleshooting guides are full of useful hints and tips, and are likely to be able to solve any issues you might be having. We love the handy search feature which means you don’t have to scroll through a load of articles before you find what you’re looking for. Live chat has recently been updated so it works 24/7, meaning you’ll always be able to speak to a support agent no matter what time zone you’re in.

The Bottom Line

What we like
  • Highly impressive performance - fast, reliable speeds of up to 417Mbps
  • Great choice for streaming, including access to Netflix
  • Very easy to use. Instant set-up on most devices
  • Decent-sized global network - a choice of 60 countries
  • Very strict zero-logs policy
What we like less
  • Torrenting not available on US servers
  • Server network could be bigger

CyberGhost is one of our top picks for strong privacy features and excellent speeds on local connections. Commit to one of the longer plans and it works out very reasonably priced, especially given the host of privacy extras on offer. It’s very fast indeed on same-country connections but less reliable if you want to connect internationally. Access to Netflix is made simple with dedicated streaming servers, and the new app for the Amazon Fire TV Stick is a bonus for streaming fans. BBC iPlayer works some days, and not others.

A strict zero-logs policy makes CyberGhost a great choice when it comes to privacy. This mitigates the fact that they’re based in an EU country, as even if a third party requested to see your data they would have nothing to show them. First-party DNS servers and access to TOR over VPN are added bonuses that mean CyberGhost is one of the most secure providers in the current market.

The innovative apps make it really simple to choose your ideal server based on what you’re going to be doing online. Dedicated servers for streaming and torrenting aren’t something you see with many providers, and the software is all really user-friendly without sacrificing any advanced settings. Customer support is friendly and helpful, with excellent online resources and snappy responses to live chat and email.


User Reviews

 96% 
4.8 out of 5 stars

Based on 118 reviews

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     0% 
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Best Positive Review
 100% 

Cyberghost is the best and if it's not it will be in 2018.

Verified Purchase

Great support and solved my problem of RSS feed which NordVPN could not. It even increased my surfing speed, how it does it I don't know, but it does. So simple to use that even your grandmother could use it. Love the interface clear and simple as it should be.

Best Critical Review
 20% 

Don’t buy this service

This software is not easy to use and connections are unreliable. I would suggest exploring other options.

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  1.  100% 

    very good

    Verified Purchase

    very good, it's worth it to end the free version, for use in small spaces of time served very well!!!

  2.  100% 

    My Perfect Partner

    Verified Purchase

    VPN apps are essential and to my work, and I have tried a ton of apps which all failed miserably. Cyberghost was the final app I have tried, and that was the start of a beautiful relationship.

  3.  100% 

    Excellent Connection and very dependable

    Verified Purchase

    CyberGhost is one of the best VPN I have ever used, I would even say it is the BEST When used, it is very dependable and does not contain any problems

See all 118 CyberGhost user reviews