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CyberGhost Review

Callum Tennent
Callum TennentUpdated
Our Score9.4
User Rating
 96% 
(142 User Reviews)

Fast zero-logs VPN with great privacy features. Good choice for streaming fans.

What we like
  • Fast download speeds - 59Mbps global average
  • Easy access to Netflix and other popular sites
  • Optimized servers for torrenting and P2P use
  • Simple set-up on most popular devices
  • Connect securely to 60 countries

CyberGhost is a zero-logs VPN that offers excellent speeds and lots of strong privacy features. There’s fast access to Netflix and other streaming sites on servers optimized for HD video and the new native app for the Amazon Fire TV Stick is a great addition. A range of innovative apps personalize your experience based on what you want to do online, are available on most major platforms, and are easy to set up and use.

CyberGhost is one of the best providers out there when it comes to privacy extras. None of your online activity is logged, while it only monitors the number of people connected to each server to ensure high levels of performance.

Pricing & Deals

CyberGhost offers a range of pricing plans, all of which include the same features but get cheaper on a monthly basis, leaving you to focus solely on the price.

A single month is pretty expensive at $11.99, but CyberGhost offers a 58% reduction to $4.99 per month over a 6-month package. The price gets even lower on the 18-month plan, dropping to a very affordable $2.75 per month.

CyberGhost Coupon

CyberGhost Pricing & Deals

Best Value Deal
18 Months
US$2.75/mo
Save 77%
Billed $49.50 for the first 18 months and every 12 months thereafter
6 Months
US$4.99/mo
Save 58%
Billed $29.94 every 6 months
1 Month
US$11.99/mo
Billed $11.99 each month
Get CyberGhost45-day money-back guarantee

CyberGhost offers both a 45-day money-back guarantee and a one-day free trial (or seven days for mobile devices). The money-back guarantee is one of the longest we’ve come across, but it’s worth noting that it only applies to subscriptions of six months or longer – one-month subscriptions have a 14-day guarantee.

There are no hidden catches or restrictions. Your card will be charged when you first sign up but refunds are processed in 5-10 working days.

The free trial grants you the full VPN experience with no personal or payment details asked for. A handy pop-up will remind you of your remaining runtime every time you use the service.

Payment Options

CyberGhost accepts a range of payment options including most major credit cards, PayPal and Bitcoin. Unfortunately, it doesn't currently accept any other international options, such as Alipay or UnionPay.

Speed & Reliability

CyberGhost is not the fastest VPN we’ve tested but it is definitely nipping at the heels of some of the top-tier providers, especially when it comes to performance on local connections. If you live near Amsterdam, Frankfurt, London or Singapore and are looking to connect locally then CyberGhost is a great option with consistently fast upload and download speeds. Across its global network performance is still very good for the most part, but not as consistent as some other providers. Local upload speeds are typically around a speedy 153Mbps or more, making it a great choice for P2P users outside of North America, where performance is currently very poor indeed. Gamers should check their location as while latency was low on some servers, it was extremely laggy on others.

CyberGhost Performance Data

Select location:
  • Download Speed Average:58.98 Mbps
    Upload Speed Average:20.21 Mbps
    Ping Time Average:147 ms
  • Download Speed Average:202.40 Mbps
    Upload Speed Average:121.36 Mbps
    Ping Time Average:4 ms
  • Download Speed Average:207.26 Mbps
    Upload Speed Average:89.21 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:179.97 Mbps
    Upload Speed Average:86.14 Mbps
    Ping Time Average:12 ms
  • Download Speed Average:104.31 Mbps
    Upload Speed Average:30.22 Mbps
    Ping Time Average:103 ms
  • Download Speed Average:237.63 Mbps
    Upload Speed Average:130.71 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:133.78 Mbps
    Upload Speed Average:48.91 Mbps
    Ping Time Average:67 ms
  • Download Speed Average:174.90 Mbps
    Upload Speed Average:155.16 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:102.12 Mbps
    Upload Speed Average:63.57 Mbps
    Ping Time Average:6 ms
  • Download Speed Average:127.72 Mbps
    Upload Speed Average:37.45 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:141.84 Mbps
    Upload Speed Average:79.82 Mbps
    Ping Time Average:46 ms
  • Download Speed Average:68.15 Mbps
    Upload Speed Average:14.66 Mbps
    Ping Time Average:109 ms

CyberGhost offers very fast downloads on local connections, peaking at a fantastic 238Mbps in Paris, while other hotspots average 153Mbps. Connecting out to the US from the UK you can expect speeds of 41Mbps, more than enough for HD streaming. Performance was distinctly average across more distant connections, around 58Mbps from Japan to New York, but still more than enough for downloading and general browsing.

Latency is highly variable, so we advise hardcore gamers think about which servers they would expect to use. We logged a zippy 2-4ms in Frankfurt, Tokyo and Singapore but everywhere else latency was unacceptably high, ballooning out to over 109ms in Vancouver.

CyberGhost connects reasonably quickly at around 9 seconds on average, and performance was extremely reliable with little fluctuation. We experienced very few connection drops so you shouldn’t have any issues as long as you have a stable internet connection.

CyberGhost’s upload speeds are largely very respectable, making it a solid choice for P2P users. Local upload speeds are consistently around 78Mbps in most locations and peak at 155Mbps in Singapore however power users should look elsewhere as there are much faster options available, particularly in the US and Canada, which were poor at best and unusable at worst (Toronto aside).

CyberGhost really excels on local connections but is lacking in consistency across its global network. If you are only going to connect to nearby countries then it is an excellent choice for speed, but this does not extend to international connections which are much less reliable. While some long distance speeds are pretty good, there are other providers who do a better job.

To read about our speed testing methodologies, please read How We Review VPNs.

Features

Server Locations

60Countries60Countries
83Cities83Cities
3,000+IP Addresses3,000+IP Addresses

CyberGhost offers an moderately-sized network with decent server choice across a range of popular locations. With 60 countries to choose from you shouldn’t struggle to find the right server to suit your needs, but there are still providers out there that offer a great deal more variety should you need it.

CyberGhost operates a relatively small number of individual servers and IP addresses at just over 3,000, which could theoretically lead to potential server congestion and reduced performance during peak connection times – we’ve never encountered that in our tests to date, though.

The choice of 13 US cities is decent, offering coast-to-coast coverage. There is also city-level choice in a further six countries across the rest of the world. Should you need even more choice we would recommend our highest scoring VPN – ExpressVPN.

CyberGhost is constantly adding new servers so hopefully in time we will see some development in more far-flung locations.

You can find the complete list of CyberGhost server locations by country and purpose on its website via the link below.

Platforms & Devices

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

CyberGhost offers the usual range of custom apps for major platforms including Microsoft Windows, MacOS, iOS, and Android. It also has a range of pre-configured routers with its VPN pre-installed on them, for those looking for easy and complete protection.

On the CyberGhost website you can also find a series of manual set-up guides for platforms lacking specific apps, like Linux and Kodi, plus step-by-step instructions to manually configure your existing router to work with the software.

Browser Extensions

Chrome LogoChrome
Firefox LogoFirefox

CyberGhost also offers proxy extensions for Google Chrome and Mozilla Firefox, which are easy to download and add to your browser. However, they are a free service and not linked to a premium account, meaning you can choose from just four countries.

They are also not true VPN extensions, in the sense that they don’t encrypt your data nor do they offer the same features as the desktop app – be sure to use them in addition to the full VPN.

We’d love to see some more development from CyberGhost on this, possibly introducing a premium version with access to all servers and extending to other browsers like Safari or Opera.

Games Consoles & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

You can use CyberGhost with a range of consoles and streaming devices by connecting them to a configured router. You can also piggyback off a VPN connection from another device running the CyberGhost app, such as a laptop or smartphone. The recent addition of a native app for the Amazon Fire TV Stick is also much appreciated.

CyberGhost only provides a manual setup guide on its website for Kodi, which isn’t as simple and requires you to install third party software onto your device. There are no instructions for other devices, such as Apple TV.

Streaming & Torrenting

CyberGhost is one of our top picks for easy access to popular streaming sites. Watching Netflix is made incredibly simple with dedicated streaming servers, which connect you to the best location. In all our recent tests we are yet to experience any issues with Netflix whatsoever.

Accessing BBC iPlayer is often as easy as connecting to the dedicated server, which saves you from testing all of the UK locations to see which ones are working. Unfortunately, we foundBBC iPlayer to be unblocked one day and not the next. Customer support described the situation as a ‘cat and mouse game’, with the BBC blocking IP addresses soon after CyberGhost releases new ones.

If you want unwaveringly consistent access to tricky streaming services, we would recommend NordVPN.

It’s also a great choice for torrenters thanks to dedicated P2P servers. It does come with a few restrictions though – torrenting is only permitted on Windows and MacOS devices, and you can’t torrent on US or Australian servers.

Encryption & Security

CyberGhost is an excellent choice for privacy. The desktop app defaults to OpenVPN, the most secure protocol, with the option to always connect via TCP for an even more secure connection. Encryption is via AES-256, a top cipher used by the US Government and considered near-unbreakable.

The integrated VPN kill switch is an essential feature, as it prevents your true IP address from being leaked should the VPN connection be interrupted at all. The desktop app automatically forces all of your web traffic through CyberGhost’s own zero-log DNS servers, so you can be certain that your IP address won’t be exposed by any third-party servers. You are also protected against DNS and IPv6 leaks.

CyberGhost offers a whole host of privacy extras, such as the split tunneling feature, allowing you to protect your browsing without losing access to local network devices, such as printers or Smart TVs. You can also use Tor over CyberGhost for a double layer of encryption.

Protocol
  • L2TP/IPSec
  • OpenVPN (TCP/UDP)
  • PPTP
Encryption
  • AES-256
Security
  • DNS Leak Blocking
  • First-party DNS
  • IPV6 Leak Blocking
  • VPN Kill Switch
Advanced features
  • Split Tunneling
  • TOR via VPN Server

Bypassing Censorship

As a result of the VPN crackdown in China it is becoming increasingly difficult to recommend CyberGhost to those in that country. There are no obfuscation tools that mask the fact you’re using a VPN, so Chinese censors will likely block user traffic. Customer support also confirmed that the apps do not work in the country.

There are other providers that do a consistent job of outsmarting the censors, like VyprVPN.

In other high censorship countries, though, CyberGhost remains a solid choice. Its range of locations also means you will never be too far from a high-performance server.

Privacy

Logging Policy

CyberGhost operates a very strict zero-logs policy, which it sets out in a very user-friendly privacy policy. It does not collect or monitor your browsing history, traffic destination, search preferences, data content or IP addresses. This means that from the moment you connect to the VPN service, your online activity is no longer visible to your ISP, third-party snoopers or cyber criminals.

CyberGhost collects highly limited metadata in order to maintain high levels of performance across all their servers. This consists solely of the number of successful connections to the service so CyberGhost can properly adjust its infrastructure according to demand.

Jurisdiction

CyberGhost is incorporated in Romania, meaning it’s subject to EU data retention laws and intelligence-sharing agreements with the US. However we wouldn’t worry about that too much as it doesn’t collect any data that it could possibly share.

The CyberGhost privacy policy clearly states that if a third party was ever to request your data it would not be able to release such logs, as it doesn’t have any.

Ease of Use

CyberGhost offers a range of sleek, modern apps that can be tailored to suit your needs, with dedicated servers for streaming and torrenting. You can ‘star’ your preferred servers and easily access them behind the ‘Favorites’ tab, too.

The settings menu is really simple to navigate, and includes helpful contextual information for beginners. Under the ‘Connection’ tab, you can choose the VPN protocol, toggle between TCP and UDP, select port randomization, and switch on leak protection.

Other privacy extras, such as ad blocking and split tunneling, can be found under the ‘Connection Features’ and ‘Smart Rules’ tabs to the left of the expanded interface.

The browser extensions for Chrome and Firefox are good additions to the desktop client, even if they do limit your server choice and connect you via a simple proxy server.

The mobile apps offer the same simplicity, and we found them all both very easy to use and great value for money.

Getting Started

Even if you’re a VPN newbie, installing CyberGhost is a very simple process and only takes a few minutes from purchase to connection. There are set-up guides on its website for most major platforms which are both user-friendly and easy to follow.

The process is as simple as downloading the relevant software from the website and following the sequence of installation prompts. These are very straightforward to follow, but should you need any further assistance the set-up guides will make sure you’re on the right track.

  • Installing software
  • How to use the app

Customer Support

CyberGhost really impressed us with its user-focused attitude when it came to support. 24/7 live support agents respond quickly and are always friendly and helpful, usually managing to solve our problems in a matter of minutes. We also received an email recap at the end of the chat session, which is useful if you want to keep a record of the conversation.

Its FAQs and troubleshooting guides are full of useful hints and tips, and are likely to be able to solve any issues you might be having.

The Bottom Line

What we like
  • Highly impressive performance - fast, reliable speeds of up to 238Mbps
  • Great choice for streaming, including access to Netflix
  • Very easy to use. Instant set-up on most devices
  • Decent-sized global network - a choice of 60 countries
  • Very strict zero-logs policy
What we like less
  • Torrenting not available on US & Australia servers
  • Server network could be bigger

CyberGhost is one of our top picks for strong privacy features and excellent speeds on local connections. Commit to one of the longer plans and it works out very reasonably priced, especially given the host of privacy extras on offer.

It’s lightning quick on same-country connections, but less reliable if you want to connect internationally. Access to Netflix is made simple with dedicated streaming servers, and the new app for the Amazon Fire TV Stick is a bonus for streaming fans. BBC iPlayer access is inconsistent, though.

A strict zero-logs policy makes CyberGhost a great choice when it comes to privacy. First-party DNS servers and access to Tor over VPN are added bonuses that mean CyberGhost is one of the most secure providers on the market.


User Reviews

 96% 
4.8 out of 5 stars

Based on 142 reviews

  1. 5 star
     0% 
    (123)
  2. 4 star
     0% 
    (15)
  3. 3 star
     0% 
    (0)
  4. 2 star
     0% 
    (0)
  5. 1 star
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    (4)

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Best Positive Review
 100% 

Cyberghost is the best and if it's not it will be in 2018.

Verified Purchase

Great support and solved my problem of RSS feed which NordVPN could not. It even increased my surfing speed, how it does it I don't know, but it does. So simple to use that even your grandmother could use it. Love the interface clear and simple as it should be.

Best Critical Review
 20% 

Don’t buy this service

This software is not easy to use and connections are unreliable. I would suggest exploring other options.

Showing 1-3 of 142 Reviews
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  1.  20% 

    No es gratis

    Verified Purchase

    Podriais poner un plan free con una velocidad muy limitada. Con uso ilimitado aunque una velocidad de por ejemplo 50kbps o por el estilo.

  2.  100% 

    Thank you for the given possibility.

    Verified Purchase

    Your service: remarkable/ good / wonderful/ wonderful / the surprizing / best from the very best...

  3.  80% 

    general impression

    Verified Purchase

    Great on all devices except Windows7. There it is slow or late logging in and fails to start service automatically on Wake Up or ReBoot.

See all 142 CyberGhost user reviews