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CyberGhost VPN Review

 94% 
335 user reviews
Simon Migliano

Simon Migliano is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times and more. Read full bio

Ask Simon About CyberGhost VPN

Our Verdict

99.0/10
How is this calculated?

Our overall rating is reached by combining several subcategories. The subcategories are weighted as follows:

  • Logging & Jurisdiction: 30%
  • Speed & Reliability: 25%
  • Security & Features: 20%
  • Streaming: 10%
  • Torrenting: 5%
  • Ease of Use: 5%
  • Support: 5%

See our full methodology in how we review VPNs.

CyberGhost is an affordable and secure VPN popular with travelers, thanks to its large server network and Wi-Fi protection feature. The VPN unblocks streaming services like US Netflix, Disney+, and Hulu. It's not perfect, though: it doesn't always stream HBO Max, it won't work in China, and its torrenting speeds are slow.

Ranked #6 out of 70 VPNs

CyberGhost VPN Category Ratings

  • 8.88.8/10
  • 6.86.8/10
  • 9.69.6/10
  • 8.88.8/10
  • 9.79.7/10
  • 5.55.5/10
  • 9.59.5/10
  • 8.88.8/10
  • 9.59.5/10
  • 99.0/10

CyberGhost VPN Pros & Cons

Pros

  • Unblocks US Netflix, Disney+, Hulu & Amazon Prime Video
  • Supports torrenting & P2P traffic
  • Large server network: 8,800 servers
  • User-friendly apps for PC, Mac, smartphones & Firestick
  • Token-based dedicated IP system
  • WireGuard protocol available across all apps

Cons

  • Inconsistent speed performance
  • Unreliable BBC iPlayer & HBO Max servers
  • Unable to get past Chinese censorship
  • No OpenVPN option on Mac and iOS
  • No port forwarding option

Why Trust Our Review?

We’ve spent thousands of hours testing and reviewing 70 VPN services using our impartial review process to recommend you the best VPN software.

Here are some of our key VPN testing statistics:

Total Hours of Testing30,000+
Weekly Speed Tests3,000+
VPN Services Reviewed70
Streaming Platforms Tested Daily12
IP & DNS Leak Tests Performed9,500+
How Much We've Spent On Testing$25,000+

CyberGhost is a secure, reasonably fast, and user-friendly VPN Service.

The software is built to protect public WiFi connections, to unblock streaming platforms like Netflix, and to access restricted websites on school or work networks.

CyberGhost’s large network of 8,800 servers in 91 countries is especially appealing to frequent travelers.

Many of the VPN servers are streaming-specific, and can unblock US Netflix, Disney+, and Amazon Prime Video.

CyberGhost protects your web traffic through the secure OpenVPN and WireGuard protocols, as well as AES-256 encryption.

Moreover, the VPN is equipped with important security features like a kill switch, IPv6 and DNS leak protection, and even a malware blocker.

CyberGhost is available for as little as $2.29 per month on a three-year plan. You can also sign-up for a one-day free trial, and take advantage of a generous 45-day money-back guarantee.

Our updated CyberGhost VPN review also highlights the service’s drawbacks. Primarily, its inconsistent speeds and its inability to work in highly censored countries like China.

Later in the review we also summarize how CyberGhost compares to top competitors like NordVPN and ExpressVPN.

CyberGhost VPN Key Data

Data CapUnlimited
Speed89Mbps
Logging PolicyAnonymous Server Usage Data
Data LeaksNo
JurisdictionRomania (EU Member)
Servers8,800
IP Addresses8,800+
Countries91
US NetflixYes
TorrentingPermitted
Simultaneous Connections7
Works In ChinaNo
Support24/7 Live Chat
Cheapest Price$2.29/mo over 3 years
Free Trial24 Hours (No Payment Info Required)
Money-Back Guarantee45-day Money-Back Guarantee
Official WebsiteCyberGhost.com

CyberGhost works with US Netflix, Hulu & Prime Video

Streaming

8.88.8/10
How is this calculated?

Streaming is rated by the number of different services unlocked, how many regional libraries are viewable, and how consistently the VPN can access them.

Netflix, BBC iPlayer, HBO Max, DAZN, and Amazon Prime Video are all tested on a weekly basis.

CyberGhost is a good VPN for streaming. It’s able to unblock the US and Italian Netflix libraries, as well as Disney+ and Hulu through its dedicated servers. However, it only works to stream BBC iPlayer and HBO Max intermittently.

CyberGhost is a good VPN for streaming. It works to unblock Disney Hotstar, US Netflix, Disney+, and Amazon Prime Video.

The apps clearly list the dedicated servers for specific content platforms. There are even optimized streaming servers for websites in Brazil, Canada, Finland, France, Germany, and Poland.

All these streaming servers regularly change IP address to bypass the blocks imposed by websites like Netflix.

CyberGhost's Dedicated Streaming Servers

CyberGhost’s dedicated streaming servers.

CyberGhost Only Streams 2 Netflix regions

In our testing, CyberGhost was able to consistently unblock US Netflix and Italian Netflix on all software versions. However, this is significantly less effective than the VPN has been in our previous tests.

Put simply, CyberGhost is getting worse at unblocking streaming websites. It no longer competes with more effective Netflix VPNs like Windscribe (32 Netflix libraries) and PrivateVPN (14 Netflix libraries).

CyberGhost Netflix US Test

CyberGhost unblocks 2 Netflix libraries

If you’re looking to unblock more Netflix libraries, we recommend using ExpressVPN. It unblocks 10 Netflix libraries in various regions including the UK, US, Canada, and Germany.

CyberGhost’s Issues With BBC iPlayer

CyberGhost’s UK servers used to work reliably with BBC iPlayer in the past, but they’re currently very inconsistent with BBC iPlayer.

BBC iPlayer’s VPN ban is notoriously hard to beat and not many VPNs can bypass BBC iPlayer’s geo-blocks.

Works With Disney+ and Hulu, but Not DAZN or HBO Max

CyberGhost can stream Disney+ through its dedicated US and Italy servers.

If you select an Italian server, you can access Disney+ Star content even with a US Disney+ account. This is the international equivalent of movies and shows included in a Hulu subscription.

CyberGhost is also one of the best choices for bypassing Hulu VPN blocks.

However, it’s far less effective as VPN for HBO Max, or to unblock DAZN.

CyberGhost's torrenting speeds are slow

Torrenting

6.86.8/10
How is this calculated?

We calculate the average download bitrate of every VPN using a bespoke torrenting setup.

Testing also factors in the percentage of servers which permit P2P, plus useful features like port forwarding.

CyberGhost has P2P-optimized servers, a kill switch, and a good logging policy. It's therefore a safe choice for torrenting, but its torrenting speeds are too slow and there's no port-forwarding. CyberGhost works for torrenting, but there are better P2P VPNs available.

CyberGhost VPN is a safe choice to torrent files anonymously. It’s secure, has a sensible logging policy, and P2P-optimized servers on all its apps.

The VPN’s main issue is that P2P speeds have slowed down significantly in recent times.

In our VPN torrenting tests, we measured an average bitrate of 3.9MiB/s, much slower than Astrill’s 10.0MiB/s and IPVanish’s 9.9MiB/s.

CyberGhost qBittorrent Test

We tested CyberGhost’s torrenting capabilities on qBit Torrent.

On the plus side, the VPN’s built-in IP and DNS leak protection worked well in our leak tests.

Finding the right server for torrenting is easy. Click on the “for downloading” tab and you’ll see a list of servers optimized for P2P traffic.

CyberGhost shows you every server’s load percentage. Choose the least congested one to maximize upload and download speeds.

CyberGhost Servers for Torrenting

CyberGhost has P2P-optimized servers.

Before you start torrenting, ensure you enable the VPN kill switch to prevent IP address leaks from unexpected connection drops.

No P2P on Australian Servers

In addition to slow P2P speeds, another downside of CyberGhost is that P2P traffic isn’t allowed on Australia servers.

The closes torrent-friendly servers are located in New Zealand, but expect your torrent speeds to be even slower than normal.

Occasionally, the VPN blocks P2P protocols on certain servers to reduce congestion. Or to comply with specific laws in countries like Russia, Singapore, Australia, and Hong Kong.

No Port Forwarding

For privacy reasons, there is no port forwarding setting on CyberGhost.

VPN port forwarding isn’t essential for torrenting, but it allows for faster seeding (file uploads), and bypasses blocks from your router’s NAT Firewall.

CyberGhost is fast on nearby VPN connections

Speed & Reliability

8.88.8/10
How is this calculated?

Speed ratings are calculated using upload speeds, download speeds, and ping (latency).

We test average speeds regularly using a dedicated 100Mbps connection in London, UK. Local download speed is considered the most important factor.

CyberGhost's speeds are more than fast enough for almost any online activity. It's particularly fast on same-country connections. Unfortunately, it doesn't compete with the fastest VPNs out there, particularly when it comes to international connections and ping, so gamers should avoid.

CyberGhost’s speeds are fast enough to browse, stream, and torrent without issue. It also exceeds the speeds of its sister company, which you can see in our Zenmate speed tests.

The VPN is fast on local connections, but slower on long-distance connections. It sometimes also lacks speed stability.

We tested CyberGhost’s local speeds by connecting from our test London server to a nearby UK server.

Here are the results from our local speed tests:

Local Speed Test results before using CyberGhost VPN:

  • Download Speed: 100Mbps
  • Upload Speed: 99Mbps
  • Ping: 3ms

Local Speed Test results with CyberGhost VPN:

  • Download Speed: 89Mbps
  • Upload Speed: 89Mbps
  • Ping: 7ms

Download speed loss when CyberGhost VPN is running: 11%

The above speed results are very good and similar to rival VPNs like ExpressVPN and IPVanish.

Long-distance Speed Tests

We also connected to international servers in Germany, US, Singapore, and Australia. Sadly, CyberGhost VPN’s long-distance speeds were much more inconsistent.

While CyberGhost still delivered reasonable results, it lags the current fastest VPNs we’ve reviewed.

Below are the full results of our CyberGhost long-distance speed tests:

  • US (New York):
    • Download: 26Mbps
    • Upload: 59Mbps
  • Germany:
    • Download: 66Mbps
    • Upload: 92Mbps
  • Singapore:
    • Download: 14Mbps
    • Upload: 45Mbps
  • Australia:
    • Download: 8Mbps
    • Upload: 35Mbps

As you can see above, we suffered a 74% speed loss connecting to a US server, which is much slower than other top-tier services like NordVPN and Private Internet Access.

Connecting to servers in Australia and Singapore wasn’t much better, either.

Comparing CyberGhost’s Speed Against Other VPNs

In addition to our manual tests, we also record VPN speeds using our bespoke VPN speed test tool.

Speed tests run automatically four times per day. Test connection speeds are capped at 100Mbps to recreate a typical home internet connection.

The graph below compares CyberGhost’s average internet speed loss to other popular VPNs on our New York server.

Results go back eight weeks, giving you a good idea of CyberGhost’s speed and stability.

Provider speed comparison chart

Compare CyberGhost’s global speeds using our tool

Clearly, CyberGhost is slower and less consistent than rival VPNs like ExpressVPN and NordVPN. Sadly, this has been the trend since the start of the year.

A cheap VPN with a 45-day refund period

Price & Value

99.0/10
How is this calculated?

Price & Value for Money receives a rating, but is not factored into our Overall Rating. We believe the reader should decide what is or isn’t a reasonable price.

A good rating here isn’t just based on how cheap the VPN is, but for the value it offers overall.

For long term VPN users, CyberGhost offers great value for money. At $2.29 per month, it's one of the best cheap VPNs available. There are cheaper VPNs still, some going as low as $2.00 per month, but $2.29 for a top-tier service is more than reasonable.

CyberGhost is a very affordable VPN. It offers monthly, annual, two-year, and three-year subscription plans. As usual, the longer plans come at a heavily-discounted price.

  1. Monthly

    US$12.99/mo

    Billed $12.99 each month
  2. 12 Month(s)

    US$4.29/mo

    Billed $51.48 every 12 months
    Save 67%
  3. 2 Year(s)

    US$3.25/mo

    Billed $78.00 every 2 years
    Save 75%
  4. 3 Year(s)

    US$2.29/mo

    Billed $89.31 every 3 years
    Save 82%

At its cheapest, CyberGhost costs just $2.29 per month on a 3-year subscription plan. It’s billed $89.31 upfront, which is 82% off the standard monthly price.

This is excellent value for money. We rate CyberGhost as one of this year’s best cheap VPNs.

The monthly plan costs $12.99, slightly higher than other one-month plans from top-rated VPNs like NordVPN or IPVanish. It’s also above the industry average of $10-12 per month.

Payment & Refund Options

CyberGhost accepts payment via these methods:

  1. American Express
  2. Bitcoin
  3. Mastercard
  4. PayPal
  5. Visa

This is a good range of payment options, similar to most leading VPN services.

The ability to pay with cryptocurrency will appeal to the most privacy-conscious users.

Cash payments are limited to Germany, Switzerland, and Austria where retailers like Amazon, MediaMarkt, and Saturn process cash transactions.

You can’t pay for CyberGhost with Paysafe cards, AliPay, or UnionPay.

CyberGhost’s 45-day Money-back Guarantee

CyberGhost offers a 45-day money-back guarantee on subscription plans longer than six months. The refund guarantee on the monthly plan is only 14 days, though.

Refund requests are processed within 5 to 10 working days. It’s a “no questions asked” refund promise so there are no hidden catches or restrictions.

If you buy CyberGhost from the iOS store, you can only claim your money-back from Apple.

CyberGhost Has a Free Trial

CyberGhost no longer offers a free version, other than its limited browser extension. Instead, it has a a one-day free trial available for desktop users that does not require upfront payment details.

On mobile devices, the free trial lasts seven days for iOS and three days for Android users.

For a simple, step-by-step walkthrough on how to sign up, see our guide on how to get a CyberGhost free trial.

It’s not the longest test periods, but it’s still one of the best free trials available.

CyberGhost is private and safe

Logging & Jurisdiction

9.69.6/10
How is this calculated?

We dissect the logging and privacy policies of every VPN. A VPN should never log:

  • Your real IP address
  • Connection timestamps
  • DNS requests

A base of operations outside of 14-Eyes or EU jurisdiction is preferable.

CyberGhost logging policy isn't strict zero-logs policy, but it's a perfectly safe one. While the VPN logs connection data of its users, this information is limited, anonymized, and aggregated. Crucially, the logs do not contain any identifiable information and your online activity cannot be traced back to you.

According to CyberGhost’s privacy policy, the VPN only logs anonymous connection data for statistical purposes.

This anonymous connection data is aggregated, anonymized, and cannot be traced back to you.

CyberGhost logs the following data:

  • Account information
  • Logins of anonymous accounts per day
  • Connection attempts
  • Successful connections
  • Country of origin

Many popular VPNs collect aggregated connection logs, and CyberGhost is no different. While the service is very private, read our Private Internet Access review if you’re after a 100% no-logs VPN.

Nevertheless, CyberGhost VPN does not keep logs of user web activity. It won’t log your real IP address, the servers you used, or your web browsing history.

CyberGhost’s Transparency Reports

CyberGhost publishes an annual transparency report listing the number of legal requests and DMCA complaints it receives.

The company also commissioned an independent audit on its security practices in 2012. The security audit came back clean. We now want to see an updated audit for the VPN’s logging policy.

Details of CyberGhost’s independent audit.

CyberGhost Is Based in Romania

Cyberghost is incorporated as CyberGhost S.A. in Bucharest, Romania.

Romania is in the EU, but it’s the only member state to have successfully said “no” to the EU’s aggressive data-retention data-sharing requirements.

The Constitutional Court of Romania’s (CCR) decision to reject the EU's data-sharing requirements

Screenshot of the Constitutional Court of Romania’s (CCR) decision not to co-operate with EU data-sharing directives.

For added peace of mind, CyberGhost doesn’t collect personal web logs therefore has no internet data to hand over to authorities.

Crossrider Controversy

CyberGhost was released in 2011 as a free VPN by German tech entrepreneur Robert Knapp. In 2017, Crossrider Group acquired the VPN company.

Crossrider operated mobile ad platforms and a browser extension development platform. The latter allowed developers to create cross-browser add-ons and monetize them through ad injection techniques.

One of these techniques bundles a ‘Crossrider’ adware PUP (potentially unwanted program) with other software. Once installed, the PUP would serve unwanted advertisements via an internet user’s web browser(s).

Ad injection is not only intrusive but, if misused, potentially unsafe. Some developers may have in fact abused Crossriders’ capabilities for malicious purposes.

Below is a screenshot from a Malwarebytes report into Crossrider PUPs:

Malwarebytes’ investigation into Crossrider

Screenshot taken from Malwarebytes’ investigation into Crossrider.

Kape’s Commitment to Privacy

Crossider shut its ad platforms in 2016, prior to acquiring CyberGhost. The company then re-branded to Kape Technologies in 2018.

Since 2017, the company has focused on global privacy and security activities. After CyberGhost, Kape also acquired popular VPN services Private Internet Access, ZenMate, and ExpressVPN.

Kape has made a dedicated effort to user privacy first and, from our perspective, you can trust CyberGhost.

A secure and extensive server network

Server Locations

9.79.7/10
How is this calculated?

The global spread and coverage of the VPN server network is the most important factor here.

We also consider the number of city-level servers, plus how many IP addresses are maintained.

This rating does not directly contribute to the Overall Rating, but instead makes up a portion of the Security & Features rating.

CyberGhost has servers in 91 countries, almost as many as ExpressVPN. It's one of the largest VPN networks, with a mix of physically located and virtual servers. Its NoSpy servers are handled by CyberGhost directly and provide an extra layer of privacy.

Globe with a blue flag
91 Countries
Image of a city landscape
114 Cities
Image of a pink marker
8,800+ IP Addresses

Cyberghost has a vast network of 8,800 VPN servers located in 91 countries. Currently, only PIA VPN counts more servers.

There are servers in 113 locations, giving users a great choice of locations around the world.

As with many other VPN services, server coverage in Asia and Africa is limited. There are currently 23 CyberGhost servers in Asia, but only six in Africa.

CyberGhost’s City-level Choices

City-level choice is available in the following countries:

  • Australia
  • Canada
  • France
  • Germany
  • Italy
  • South Africa
  • Spain
  • Switzerland
  • UK
  • US

The total number of servers in Australia recently increased to 150. The service also added new servers in New Zealand, with 13 in Auckland alone.

CyberGhost’s server list highlights which servers support P2P traffic. It also marks which server locations are virtual or physical.

CyberGhost's list of VPN servers

CyberGhost’s VPN server list.

The desktop apps display server loads, helpful to find less congested servers. It’s rare to see server loads over 50%, so you’re unlikely to experience slow speeds due to congestion.

CyberGhost Has Many Server Types

In addition to typical VPN servers, CyberGhost offers several other server types, optimized for certain activities.

These server types include:

  • P2P Optimized
  • Streaming Optimized
  • Static IP Address
  • Token-based Dedicated IP
  • NoSpy

Static IP Addresses

Usually, VPN apps assign dynamic IP addresses. This means you are given a random IP each time you connect.

By contrast, a static IP address server assigns you the same IP address every time you connect. This can improve accessing geo-restricted web content, as traffic patterns will appear more ‘normal.’ But, using the same IP address carries some privacy risks.

Dedicated IP addresses

To get around the privacy risks of static IP addresses, CyberGhost developed a token-based dedicated IP system.

The system is made for internet users who want to use the same IP address, often to access IP-restricted networks.

Dedicated IPs are also ideal for avoiding possible IP bans, or regular Captchas, due to other users’ behavior.

When you redeem a Dedicated IP token, CyberGhost won’t know its details. Therefore, it can’t link your account to any specific IP address.

These token-based dedicated IPs do cost extra, and are only available in the below locations:

  • Canada (Montreal)
  • France (Paris)
  • Germany (Berlin, Frankfurt)
  • UK (London, Manchester)
  • US (Chicago, Las Vegas, Los Angeles, New York)
Where to buy a dedicated IP in the CyberGhost app

You can purchase a dedicated IP via the CyberGhost app.

NoSpy Servers

NoSpy servers are also an optional extra. These servers are owned by CyberGhost in a private data center in Romania.

The VPN’s NoSpy servers use top-shelf hardware, dedicated uplinks and come with bigger bandwidth for better speeds.

Virtual Server Locations

CyberGhost marks 60 out of its server locations as “physically located.” These servers are physical machines in the country you’re connecting to.

The remaining are virtual server locations. These servers assign the IP address of a specific country, but are physically located elsewhere.

Virtual server locations can provide access to countries in which it’s difficult to obtain a physical server. However, speeds can be slower if the physical machine is much further away from your real location.

CyberGhost Servers with Labels

CyberGhost labels its physical servers

We want to see CyberGhost disclose the actual physical location of its virtual servers. For example, ExpressVPN lists the real physical locations of its virtual servers.

CyberGhost Doesn’t Own All Its Servers

While CyberGhost owns some of its servers, it also operates third-party ones, which is fairly common among VPN companies.

A well-maintained self-owned server network can have great privacy benefits, as we cover in our IPVanish review.

Cyberghost offers solid privacy and security features

Security & Features

9.59.5/10
How is this calculated?

Top-rated VPNs offer OpenVPN or WireGuard protocols, AES-256 encryption, and a functional kill switch. We also consider additional security features and the global spread of VPN servers.

Cyberghost is a safe VPN service with strong security credentials, including trusted connection protocols, AES-256 encryption, and a range of leak protection tools. It's not quite as advanced as NordVPN, but it does a good job encrypting data and hiding your online activity.

Protocols
  1. IKEv2/IPSec
  2. OpenVPN (TCP/UDP)
  3. WireGuard
Encryption
  1. AES-256
Security
  1. DNS Leak Blocking
  2. First-party DNS
  3. IPv6 Leak Blocking
  4. VPN Kill Switch
Advanced Features
  1. Ad Blocker
  2. Dedicated IP
  3. Smart DNS
  4. Split Tunneling
  5. Tor over VPN Server
  6. Tracker Blocker

CyberGhost is a secure VPN that masks your IP address effectively and protects your internet traffic with 256-bit encryption.

Your IP address is never exposed thanks to a working kill switch, as well as IP and DNS leak protection.

CyberGhost Uses Secure VPN protocols

CyberGhost’s apps use WireGuard, OpenVPN and IKEv2 protocols. For OpenVPN, you also have a choice between TCP and UDP connections.

CyberGhost Protocol Selection

CyberGhost has WireGuard and OpenVPN protocols.

To further protect your data, the VPN hashes web traffic using the SHA256 authentication. And, perfect forward secrecy is achieved via an ECDH-4096 key exchange.

CyberGhost’s Wide Range of Security Tools

In addition to built-in IP leak protection, CyberGhost provides an impressive range of advanced security features: a malicious URL filter to block malware, automated HTTPS redirection, an ad and tracker blocker, and split tunneling.

All these privacy and security features are included in the standard CyberGhost subscription.

CyberGhost’s connection features.

The “force HTTPS” function redirects insecure URLs to HTTPS versions. CyberGhost is one of the very few VPNs to offer this feature.

Split tunneling is available on the Windows and Android apps. This lets you pick the applications to put through the VPN connection. It’s currently not available on CyberGhost’s macOS client.

CyberGhost’s mobile and Mac apps are secure, but they have less security features than the Windows client. We’ll cover these in detail later on in this review.

Below is a summary of the extra security and privacy tools you get with CyberGhost:

  • Wi-Fi Protection: Specify which WiFi networks are safe to connect to automatically.
  • Ad Block: Built-in ad-blocker that blocks in-browser and in-app ads.
  • Malicious Content Filter: Blocks potentially harmful websites before you access them.
  • Tracker Blocking: Blocks web tracking attempts from websites and services.
  • Automated HTTPS Redirect: Secures HTTP web pages with HTTPS encryption.
  • Exceptions: This is CyberGhost’s name for split tunneling. Choose which apps and programs to exclude from VPN protection.
  • App Protection: CyberGhost automatically connects if you open any apps added to this feature.
  • Kill Switch: Automatically interrupts your internet connection if the VPN drops (enabled by default).

CyberGhost’s Private Browser

CyberGhost has also developed its own free Private Browser that runs off DuckDuckGo.

The browser has a built-in proxy extension, an ad and malware blocker, and a one-click deletion of browsing data.

CyberGhost Doesn’t Suffer From IP or DNS Leaks

We also tested CyberGhost’s apps for IP and DNS data leaks. We used our VPN leak test tool to confirm CyberGhost does not leak IP, WebRTC and DNS credentials.

CyberGhost DNS Leak Test

We recorded no DNS leaks when using CyberGhost.

Android Permission Analysis

Running CyberGhost’s Android app through the εxodus tool, we verified it mostly contains standard usability trackers. This allows the company to quickly address serious bugs and crashes.

These trackers include:

  • AppsFlyer
  • Google Analytics
  • Google CrashLytics
  • Google Firebase Analytics
  • Google Tag Manager
  • Instabug
  • MixPanel

CyberGhost contains seven trackers altogether, while some of the worst VPNs contain up to 28.

On the flip side, ExpressVPN and Astrill contain only two and zero trackers, respectively.

Some of the Android permissions we found in CyberGhost’s Android app are slightly more concerning, though.

They have the ability to access your location via your GPS and network information. This permission is considered ‘dangerous’ or ‘special’ according to Google’s protection levels.

But this isn’t uncommon in VPN apps, and CyberGhost clarified to us that users are asked to grant access to this information only when using the Wi-Fi protection feature. If you refuse, the app will still work.

Virus & Malware Checks

Finally, we ran the CyberGhost installer through a malware test to ensure it doesn’t contain viruses.

The software came back completely clean, as you can see from the screenshot below.

CyberGhost contains no malware.

CyberGhost doesn’t work in China

Bypassing Censorship

5.55.5/10
How is this calculated?

Our remote-access server in Shanghai, China routinely tests if a VPN can beat restrictions and access a free, open internet. Obfuscation technologies and nearby servers are also a contributing factor.

This rating does not directly contribute to the Overall Rating, but instead makes up a portion of the Security & Features rating.

CyberGhost has no obfuscation technology, so it's incapable of bypassing strict censorship in countries like China. It's also unreliable in Iran and the UAE. But there are reports of success in Turkey and it has recently invested in Russian servers.

CyberGhost doesn’t work in heavily-censored countries like China. This is partly because it doesn’t come with VPN obfuscation technology.

Obfuscation disguises VPN traffic to make it appear like ‘normal’ browsing to web censors. This helps bypass internet blocks in countries where VPN usage is restricted or illegal.

Surprisingly, the VPN service has recently started working again in Turkey.

Furthermore, CyberGhost has also added a number of servers in Russia, although there are far better VPNs for Russia to choose from.

Smart DNS provides wider device compatibility

Platforms & Devices

How is this rated?

A quality VPN should maintain functional, fully-featured applications and extensions for as many platforms and devices as possible.

This does not directly contribute to the Overall Rating, but instead makes up a portion of the Ease of Use rating.

CyberGhost is available on the most popular platforms and devices, including Windows, Mac, Android, and iOS. You can also use it on Android TV, Linux, or manually install it on your router for home-wide protection. Useful browser extensions are available for Chrome and Firefox, too.

Apps

CyberGhost has custom apps for the following devices:

  1. Windows
  2. Mac
  3. iOS
  4. Android
  5. Linux
  6. Router

The setup on almost every platform is straightforward. CyberGhost is in fact one of the most widely compatible VPN services available.

Cyberghost Is Compatible With Many Routers

CyberGhost VPN is compatible with Raspberry Pi, Synology NAS, and VU+ Solo 2 routers. There are helpful guides on the CyberGhost website to manually setup the VPN on these routers.

The VPN also works on DD-WRT, TomatoUSB and Merlin-Built routers.

Seven Devices Policy Per Subscription

CyberGhost lets you install its VPN apps on up to seven devices at once. Once you go above the seven device limit, you’ll be asked to remove one device from your account.

Games Consoles & Streaming Devices

CyberGhost also caters to users of the following consoles and devices:

  1. Apple TV
  2. Amazon Fire TV
  3. Chromecast
  4. Nintendo
  5. PlayStation
  6. Roku
  7. Xbox

The Fire TV Stick is particularly well-designed. This is ideal for unblocking streaming apps, and for watching Kodi streams anonymously on Fire TV devices.

The VPN has also built a good Smart DNS tool to use the VPN on devices such as Apple TV, Roku, PlayStation, and Xbox.

Browser Extensions

CyberGhost’s browser extensions are available for:

  1. Chrome
  2. Firefox

These extensions are entirely free, hide your IP address, and unblock geo-restricted content.

However, these VPN browser extensions are very limited compared to CyberGhost’s full VPN service.

The add-ons only access eight servers in four countries: Germany, the Netherlands, Romania, and the United States. This is fine for a free add-on, but substantially inferior to the paid apps.

CyberGhost's Google Chrome browser extension

CyberGhost’s Google Chrome browser extension

Unlike ExpressVPN, CyberGhost’s browser extensions are proxies, not VPNs. Extensions only protect browser traffic, and not all your device’s web connections.

Here’s a table detailing the differences between CyberGhost’s browser extensions and full VPN applications:

In short, there are better Chrome VPN extensions and Firefox addons for you to use.

CyberGhost's apps are easy to use

Ease of Use

8.88.8/10
How is this calculated?

This rating mainly consists of the intuitiveness of setup and everyday use.

Device or platform compatibility and customization options are also a factor.

One of CyberGhost's strengths is how easy to use and understand it is. It's a light and simple VPN, designed to be as idiot-proof as possible. We've experienced some minor bugs over the many years we've been testing it, but this is a minority experience.

How to Connect to a VPN Server With CyberGhost

  1. CyberGhost connecting to a server on macOS

  2. CyberGhost connecting to a server on Android

How to Change VPN Settings in CyberGhost

  1. CyberGhost changing VPN settings on macOS

  2. CyberGhost changing VPN settings on Android

CyberGhost’s apps are well-designed, with intuitive interfaces.

In the section below we go through the similarities and differences between CyberGhost’s native applications in detail.

Desktop Clients: Windows & Mac

Design-wise, the Windows and macOS clients are very similar. A simple interface shows your connection status, a list of locations, and a large connect button.

The left-hand panel houses a ton of functionality. There’s a list of servers with their distance and server load, as well as a ‘favorites’ section. Plus, you can easily filter servers to find those optimized for streaming or torrenting.

CyberGhost has developed a helpful search bar tool to filter its large network by country and by city. This means that you no longer have to scroll through country servers until you reach your desired city.

cyberghost-mac-os-app

CyberGhost’s macOS app

The Connection Features menu contains additional tools such as ad and tracker blocking, HTTPS redirection, and data compression. The latter reduces the size of images and files to improve speed performance.

There are further options in the Smart Rules menu. Here you can choose to launch the VPN on startup, change network preferences. On Windows and Android you can enable split tunneling, too.

It’s disappointing there is no OpenVPN option on macOS. While WireGuard is a worthy replacement, we still like to see the user given the option.

Because there’s no OpenVPN on Mac, there’s no random port to connection option, either. To use OpenVPN, instead of IKEv2 or WireGuard, you have to use external software like Tunnelblick.

You can find full instructions on configuring OpenVPN for Mac here.

Mobile Apps: Android & iOS

CyberGhost’s iOS app is far simpler than the desktop clients.

It has a relatively basic interface, and barely any customization settings. The Android app is similarly designed but has a longer list of features due to the limitations imposed on iOS devices by Apple.

On iOS, there are options for a dedicated IP, domain fronting, and a connection checker. On Android, there’s additional options for split tunneling, an ad and tracker blocker, and protection against malicious websites.

CyberGhost’s iOS app.

Both mobile apps use WireGuard as the default protocol, but the Android app also has OpenVPN. Read our WireGuard vs OpenVPN comparison to learn more about the differences between them.

The iOS app connects to your nearest server by default, or you can choose a specific server location. Tapping a location will display the server load, and you can save locations to a Favorites list.

Both mobile apps give you the option to adjust settings for specific networks. This way the VPN will know how to behave at home, school or work, or on public WiFi.

Well-informed 24/7 customer support

Customer Support

9.59.5/10
How is this calculated?

This rating is based on our assessment of each VPN’s:

  • Email support
  • Live chat support
  • Online resources

Not every VPN offers all of these, and they often vary in quality and response time.

We cannot fault CyberGhost's customer support – it's excellent. You can email the company with inquiries and requests for assistance or get immediate responses by using the 24/7 live chat feature. We've always received helpful and polite help.

24/7 LiveChat supportYes
24/7 Email supportYes
Online ResourcesYes

CyberGhost offers excellent customer service. With 24/7 live chat and email support, and detailed online resources, you’ll find solutions to most issues.

You can access live chat in the bottom-right corner of the CyberGhost website. Type in your problem and related support posts will pop up. If you still can’t resolve your issue, you can always chat with a live agent.

The live agents respond promptly and usually answer question in seconds:

The agents are well-informed and the online resources are available in English, French, German, and Romanian.

CyberGhost review summary

The Bottom Line

CyberGhost is a reliable VPN service that offers almost everything a typical VPN user needs.

It unblocks US Netflix, supports anonymous torrenting, and provides strong internet security.

The VPN has a large sever network and a wide selection of security features. The apps are simple to use and users will benefit from excellent customer support.

Given the VPN’s strengths, we believe it’s priced very reasonably, and with a generous 45-day money-back guarantee.

There are areas for improvement, though. CyberGhost’s speeds are inconsistent, access to streaming platforms can be unreliable, and the VPN struggles to work in high-censorship nations.

Overall, if you’re looking for a VPN for US Netflix, or to use public WiFi more securely, then CyberGhost is a strong choice.

CyberGhost Compared to Other Top VPNs

The table below compares CyberGhost to its main competitors in key areas like average download speed and logging policy:

Category CyberGhost ExpressVPN NordVPN PIA VPN IPVanish
Local Speed Loss 11% 8% 1% 2% 10%
Netflix Libraries 6 19 15 5 2
Torrenting Permitted Unlimited Permitted Unlimited Unlimited
Logging Policy Anonymous Server Logs Anonymous Server Logs No Logs No Logs No Logs
Server Countries 91 94 59 84 50
Best Price $2.29 $6.67 $3.29 $2.19 $3.33

As the table shows, CyberGhost is a good VPN that competes with its top rivals on many levels. But, it’s not as good as NordVPN or ExpressVPN, our two best-rated VPN services.

 

Additional research by David Hughes

Alternatives to CyberGhost VPN

The new ExpressVPN logo

ExpressVPN

9.79.7/10

Whatever shortcomings CyberGhost VPN has ExpressVPN doesn't. It's more expensive, but it is the the best VPN overall. We think the upgrade is worth the price. Read ExpressVPN review

NordVPN

NordVPN

9.59.5/10

It's difficult to get cheaper than CyberGhost, but NordVPN is an affordable alternative that's more reliable and better for streaming. Read NordVPN review

About the Author


  • Simon Migliano

    Simon Migliano

    Simon Migliano is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times and more. Read full bio


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