VPN Proxy Master Review

Here’s a table showing all the information that VPN Proxy Master logs:

Ever since Lemon Clove acquired VPN Proxy Master, we’ve seen some improvements to its logging policy. The VPN used to log your IP address and connection timestamps without aggregating or anonymizing the data at all.

Now, VPN Proxy Master records your VPN server location, Internet Service Provider (ISP), and individual bandwidth usage, amongst other things. It then aggregates this data in order to “maintain its service” without compromising your privacy.

Some VPNs do need to save certain data points, like your username, passwords, and payment information, to maintain their service.

However, we’ve seen many other VPNs maintain their service without requiring you to hand over so much data. We’re still uncomfortable with the fact that it logs your internet service provider and the location of the VPN server you connect to.

VPN Proxy Master doesn’t keep the worst kinds of VPN logs, such as your IP address or browsing history, but it still logs too much to be considered fully private.

Importantly, we’d like to see VPN Proxy Master conduct an independent audit of its logging policy and app security, to ensure that all data is being properly aggregated and deleted.

Free Version Allows Advertiser Tracking

In its Privacy Policy, VPN Proxy Master openly states that anyone using its free service may be subject to third-party tracking. Some of its advertising partners include: Facebook, AdMob, UnityAD, Vungle, and Smaato.

It goes on to say that these companies can “set and access their own cookies, pixel tags, and similar technologies on our services.”

It also states that VPN Proxy Master shares aggregated data points it collects with these advertising partners.

VPN Proxy Master makes its money back by selling on your data and giving advertisers permission to track you.

Who Owns VPN Proxy Master?

There is a complex corporate structure behind this VPN. It is now owned by Lemon Clove Pte. Limited, but it was previously owned by Innovative Connecting PTE. Limited. These entities are essentially the same.

The developer of VPN Proxy Master is also listed as All Connected Co., which is a subsidiary of Innovative Connecting (also based in Singapore). Our investigations found that both companies have links to mainland China.

Our VPN ownership research also revealed that the same company email address was registered for both VPN Proxy Master and other VPNs like Turbo VPN, VPN Robot, VPN Monster, and VPN Snap.

In short, the same opaque company is likely behind several low-quality free VPN services that you’ll find in app stores.

The director of Lemon Close/Innovative Connecting is Danian Chen, a Chinese national described by Fortune China as “one of the most influential young leaders in China.”

This looks very suspicious. Successful businesses in China often have to fully cooperate with the Chinese Communist Party (CCP) and the Chinese military.

Singapore is also a member of an intelligence coalition called SIGINT Seniors Pacific, which includes the United States’ National Security Agency (NSA) and partners like India, South Korea, and Thailand.

Overall, we highly recommend choosing a different VPN service that’s headquartered in a privacy haven and doesn’t have links to China. There are plenty of better VPNs that don’t keep unnecessary logs of your personal information.

In the table below, you can see the VPN protocols, encryption ciphers, and technical features that VPN Proxy Master offers:

We’re disappointed to see that VPN Proxy Master’s software isn’t open-source, which means its code is not free to scrutinize. It doesn’t publish regular third-party security audits either, which could confirm the stability and security of its VPN infrastructure.

Failed Wireshark Encryption Tests on Windows

To test how well VPN Proxy Master encrypts traffic, we tested it using a packet-inspection tool called Wireshark.

We found that VPN Proxy Master failed to encrypt HTTP requests, which means information in the VPN tunnel was still legible to third-parties.

Encrypting your online traffic is a crucial feature of any effective VPN, and VPN Proxy Master fails to do it.

Malware Detected in Android App

In 2018, our investigation into free VPNs detected invasive functions and malware within VPN Proxy Master’s Android app.

It tested positive for a Potentially Unwanted Program (PUP.HighConfidence) and included three dangerous functions: getLastKnownLocation, getDeviceId, and execute system command.

These functions can be used to collect sensitive information: your country and device information. Executing a system command could be used to detect ping times, but VPN Proxy Master doesn’t clarify what it’s used for.

In 2023, VPN Proxy Master’s security has improved greatly, and it no longer includes these functions. However, a history of embedding viruses and dangerous functions into its apps should put off any security-conscious users.

Supports OpenVPN but Not WireGuard

VPN Proxy Master doesn’t disclose which tunneling protocol it uses by default. Most VPNs, like PIA and Windscribe, say which protocol you’re using on the home screen.

This wouldn’t be an issue if VPN Proxy Master only used safe protocols. Instead, it offers IPSec and L2TP protocols, which aren’t strong enough to use exclusively.

We suggest making sure you use OpenVPN if necessary, but we honestly don’t recommend using VPN Proxy Master at all.

Paywalled Kill Switch

A VPN kill switch is an absolute necessity. Without one, you risk exposing your real IP address if your VPN connection drops unexpectedly.

VPN Proxy Master paywalls its kill switch, so users of its free version are more vulnerable to data leaks. This is extremely frustrating, as the VPN is sacrificing the security and privacy of its users for profit.

Security-conscious free VPNs like Proton VPN Free and Windscribe Free allow their users to protect themselves with a kill switch because it’s the right thing to do.

Technical Features We’d Like to See

VPN Proxy Master is missing some important advanced features. Here are some technical features we’d like it to add:

Here’s a list of popular streaming platforms that VPN Proxy Master Premium and Free currently unblock:

Premium Tier Unblocks a Few UK Streaming Services

VPN Proxy Master Premium can only access a few geo-restricted streaming services. In our most recent streaming tests, it worked with All 4, BBC iPlayer, and ITVX. It didn’t work with UK Netflix, though.

The VPN has dedicated streaming servers for US Netflix, Hulu, and HBO Max, but all of them failed to actually unblock these services in our tests.

This makes it a bad VPN for streaming. Plenty of other VPNs can access these streaming platforms, as well as US Netflix, Amazon Prime Video, Disney+, Hulu, and more.

Free Version Doesn’t Unblock Any Streaming Services

VPN Proxy Master Free is one of the worst free VPNs for streaming that we’ve come across. You can’t choose a server — you’re automatically assigned a local server instead. This means you can’t use VPN Proxy Master Free to stream content from outside your region.

The free VPN service was also detected by every streaming service we tested. In our streaming tests, VPN Proxy Master Free didn’t unblock BBC iPlayer, ITVX, UK Netflix, or Amazon Prime Video.

If you want to unblock restricted streaming content without paying anything, we recommend PrivadoVPN Free as the best free VPN for streaming. It offers servers in 11 countries, and unblocks US Netflix, HBO Max, BBC iPlayer, Disney+, and more.

We tested VPN Proxy Master’s average speeds when connecting to servers on six continents. Here’s a table showing VPN Proxy Master speed test results using the paid-for application:

Our manual speed tests show that VPN Proxy Master performs well on local connections. Testing from the US, we connected to a local server on the East coast and only recorded 7% speed loss.

On long-distance international connections, our speeds dropped by much more — 16% on average. The VPN service performed the worst connecting to Brazil, dropping from 100Mbps to 45Mbps.

VPN Proxy Master Free Is Much Slower than the Paid Version

Here are the results for our speed tests with VPN Proxy Master’s Free version:

These results are extremely disappointing for a free VPN. Hotspot Shield Free and Proton VPN Free are a lot faster, more reliable, and far more secure. To put VPN Proxy Master Free’s speed test results into context, here are the speeds of the fastest free VPNs:

Here’s a quick summary showing how VPN Proxy Master Premium and Free performed in our torrenting tests:

Torrenting Attribute	VPN Proxy Master Premium	VPN Proxy Master Free
Average Download Bitrate	9.5MiB/s	0.0MiB/s
No. of P2P Servers	3	0
Logging Policy	Some User Logs	Some User Logs
Kill Switch	Yes	No
Port Forwarding	No	No

Confusingly, VPN Proxy Master has three fast torrenting servers on Windows, but it doesn’t actually want customers to use them.

VPN Proxy Master’s stance on torrenting isn’t clear in its Terms of Service or its FAQ, so we contacted customer support via email.

In response, a customer support agent claimed the app doesn’t support P2P file sharing at all. We found this to be the case with its mobile apps, but not desktop. It seems the VPN service discourages users from torrenting on its servers.

Despite its fast download bitrate, VPN Proxy Master’s logging policy isn’t private enough to be trusted with personal data. The VPN service logs your device information, bandwidth per session, internet service provider, and more.

We suggest dropping VPN Proxy Master and opting for a trustworthy anonymous VPN for torrenting instead. Private Internet Access is the best VPN for torrenting overall, with a verified no-logs policy, affordable subscription plans, an effective kill switch, and port forwarding on all platforms.

You can contact VPN Proxy Master’s customer service in these ways:

VPN Proxy Master has a reasonable online help center (also called its FAQ). Articles are sorted out into General Information, Billing & Account Information, and Troubleshooting.

We couldn’t find any helpful video tutorials in this help center. However, there are lots of images with step-by-step instructions to access streaming services, retrieve an invoice, unsubscribe on different platforms, and more.

What holds VPN Proxy Master back from having good customer service are its support agents and an overreliance on these tutorial resources.

We contacted VPN Proxy Master’s customer service multiple times over the course of our tests, and each time we weren’t completely satisfied with the level of support we received.

In one instance, we contacted support via email because we couldn’t open the Windows app. VPN Proxy Master’s customer support team were truly unequipped to help us. We were given general instructions that simply didn’t solve our problem.

VPN Proxy Master also offers live chat support, but we had to wait over an hour for an agent to become available. This simply isn’t good enough. It’s pathetic compared to other paid-for or even free VPNs.

VPN Proxy Master offers V2Ray, obfuscation technology that’s designed for bypassing online firewalls. However, you can’t use the VPN in countries with online censorship — especially not China.

In our tests with a remote computer in Shanghai, we weren’t even able to connect to a server. The app launched and immediately gave a notification that it’s unable to work in China “due to policy.”

Since VPN Proxy Master has strong links to China, it’s unsurprising that the VPN doesn’t allow its users to bypass web censorship.

If you want a VPN that reliably works in China, we recommend using Astrill – although it is more expensive, it also has a 100% success rate at beating web blocks in China. As a free alternative, Windscribe Free is a great back-up option to have on your device as well.

Avoid VPN Proxy Master if you need to rely on a VPN to access blocked websites. It will not help whatsoever in these regions. Save your time and money and opt for a VPN with effective obfuscation.