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Ivacy VPN Review

Ivacy app on Windows desktop

Callum Tennent oversees how we test and review VPN services. He's a member of the IAPP, and his VPN advice has featured in Forbes and the Internet Society.

Fact-checked by Simon MiglianoAdditional Testing by Alyx Morley

Our Verdict

How is this calculated?

We calculate the VPN service’s Overall Rating by combining the ratings of several testing categories. Each category is weighted as follows:

  • Privacy & Logging Policy: 20%
  • Speed: 20%
  • Security & Technical Features: 15%
  • Streaming: 15%
  • Ease of Use: 10%
  • Torrenting: 5%
  • Server Locations: 5%
  • Bypassing Web Censorship: 5%
  • Customer Support: 5%

Learn more by reading our VPN testing and review methodology.

Ivacy is an affordable mid-tier VPN, rated 7.2 according to our testing methodology. It works multiple streaming sites, uses AES-256 encryption, and allows torrenting across its huge server network. However, Ivacy is not the most trustworthy service, with questionable business practices and a logging policy that logs too much data. It also hadn't been independently audited.

Ranked #25 out of 65 VPNs

Ivacy VPN Category Ratings

  • 8.7/10
  • 8.2/10
  • 4.2/10
  • 8.2/10
  • 9.5/10
  • 7.0/10
  • 6.9/10
  • 7.7/10
  • 8.1/10
  • 8.0/10

Ivacy VPN Pros & Cons

  • Works with US Netflix, Hulu, and BBC iPlayer
  • Good logging policy
  • Great price on long-term plans
  • Good speeds on local VPN connections
  • Excellent global server network
  • 10 simultaneous connections allowed

  • Far too secretive about its ownership structure
  • Deceptive business practices
  • No VPN kill switch or split tunneling for macOS and iOS

Why Trust Us?

We’re fully independent and have been reviewing VPNs since 2016. Our ratings are based on our own testing results and are unaffected by financial incentives. Learn who we are and how we test VPNs.

Ivacy VPN has been operating since 2007, however the VPN service doesn’t hold the reputation of an established company.

In this Ivacy VPN review, we explain exactly why we don’t consider Ivacy VPN a trusted VPN service.

To summarize, Ivacy is a secure VPN but its opaque ownership and tarnished company history are problematic.

Depsite the VPN’s ability to unblock streaming platforms like US Netflix, international connection speeds are slow enough to affect streaming quality.

Keep reading this review to see the latest changes in Ivacy’s VPN software and how it performed in our streaming, torrenting and general security tests.

EXPERT ADVICE: Ivacy VPN is not as good as other VPNs. We suggest using NordVPN for 30 days, instead.

See why NordVPN is better than Ivacy in our updated NordVPN review, and learn how to get a 30-day NordVPN free trial.

Ivacy VPN Key Data

Data CapUnlimited
Download Speed90Mbps
Logging PolicySome User Logs
Data LeaksNo
JurisdictionSingapore (SIGINT Member)
IP Addresses3,500+
Countries with Servers49
US NetflixYes
Simultaneous Connections10
Works In ChinaYes
Support24/7 Live Chat
Cheapest Price$1.00/mo over 5 years
Free Trial24 Hours (No Payment Info Required)
Money-Back Guarantee30-day Money-Back Guarantee
Official WebsiteIvacy.com

Privacy & Logging Policy

Subpar Logging Policy & Worrying Company History

How is this calculated?

We analyze and dissect the VPN service’s logging and privacy policy. A VPN should never log and store:

  • Your real IP address
  • Connection timestamps
  • DNS requests

Headquarters outside of 14 Eyes or EU jurisdictions are also preferable.

Ivacy doesn't collect any identifying information, but it still logs too much data for us to be comfortable with the service. It keeps track of your real location, account activity, device information, and aggregated bandwidth usage. We also have issue with the Ivacy's suspicious business practices and its opaque corporate structure.

Ranked #37 out of 65 VPNs for Privacy & Logging Policy

Data TypeLogged by Ivacy VPN
Account InformationYes
Browsing ActivityNo
Date of Last ConnectionYes
Device InformationYes
DNS QueriesNo
Individual Bandwidth UsageYes
Individual Connection TimestampsNo
Number of Simultaneous ConnectionsNo
Originating IP AddressNo
VPN Server IPNo
VPN Server LocationNo

You can read Ivacy’s full privacy policy on its website.

There is no ethical obligation to reveal who the people behind Ivacy are.”
– Frank, Ivacy Public Relations Manager

Based in Singapore under its parent company PMG Private Limited, Ivacy is particularly evasive about its ownership and operational structure.

After undergoing deeper research into the company’s history, we discovered some secrets around who really owns the VPN service.

In fact, Ivacy is actually operated by a Pakistani organization called Gaditek, which is the same parent company as another VPN we’ve reviewed, PureVPN.

Gaditek was founded by the Gadit family, with Umair Gadit being Gaditek’s current CEO and fellow co-founder Uzair Gadit being the CEO of PureVPN.

After years of rumors online, Ivacy finally admitted to this, although claiming its association with PureVPN is “only minor.”

There’s nothing immediately suspicious about this. Several VPN service providers are owned and run by the same parent company.

But Gaditek’s business practices, alongside its reluctance to openly discuss the ownership structure, means we’re suspicious about using Ivacy VPN.

Firstly, Ivacy doesn’t name its management team anywhere. Ivacy also refused to disclose it to us.

At one point, the Ivacy website did ambiguously name its CEO as ‘Mr. Saad’, but this has since been scrubbed. A spokesperson also let slip in 2018 that the CEO’s name is ‘Saad Khan’.

Currently, we believe Ivacy’s CEO is Muhammad Saad Khan. But you’d never know this either, as he does not mention his affiliation to Ivacy anywhere.

He officially states his position as being ‘Senior Product Marketing Manager at Cloudways’, which is a cloud hosting platform owned by Gaditek.

Saad Khan's connection to Gaditek

Ivacy CEO Saad Khan’s affiliation with other Gaditek-owned companies.

However, his Quora account has him listed as ‘Growth Marketing Strategist at PureVPN’.

He can also be found replying to VPN-related tweets with recommendations for PureVPN, without ever disclosing that he holds a key stake in its parent business and sister company.

Despite Ivacy’s attempts to distance itself from PureVPN, there is a definite link between the two companies.

Gaditek’s disappointing business practices

On top of the secrecy, and more worringly, Gaditek engages in some unpleasant business practices.

Gaditek owns and runs four VPN review sites, which it uses to artificially rank its VPN products in the top positions without ever disclosing its true ownership.

Also, the company routinely engages in ‘astroturfing’, creating fake social media accounts to promote its VPN product under the guise of a real person.

Separately, the PR Manager of Digital and Partnerships at Ivacy was caught offering a VPN reviewer a lifetime Ivacy subscription in exchange for more favorable reviews on his review site.

Offering lifetime VPN subscriptions in return for favorable reviews is unforgivable.

Do you want to put your most sensitive data in the hands of a company that refuses to tell you who it is? And whose marketing strategy is to deceive customers into thinking its product is better than it is?

You shouldn’t. For this reason alone, we suggest you think twice about Ivacy.

Logging Policy

Ivacy has a decent logging policy – collecting no information that could be used to identify you from your online activity.

This means Ivacy does not collect your connection logs, duration logs, IP address, connection timestamps, or any DNS queries generated by your end.

Here is the information as it appears in Ivacy’s privacy policy:

Screenshot of Ivacy's minimal-logs privacy policy

Excerpt of Ivacy’s Privacy Policy.

Analyzing its policy, we found Ivacy logs a lot of data compared to other actual no-logs VPNs, including your originating country and device information.

This minimal-logs policy is particularly essential for Ivacy, as it is based in Singapore.

Singapore is a popular but bad location to base a VPN. This is because Singapore has a proven track record of collaborating with the Five-Eyes surveillance network and handing over sensitive information to authorities who request it.

So much so, in fact, that Singapore has regularly been dubbed the ‘sixth-eye’ due to its persistent cooperation with the intelligence alliance.

Overall, we don’t recommend Ivacy for privacy-conscious users. There are simply much more trustworthy VPNs available for a similar or slightly higher price.


Surprisingly Fast International Speeds

How is this calculated?

We calculate the VPN’s speed rating using our download speeds, upload speeds, and ping (latency) measurements.

We regularly test the VPN’s local and international speeds using a dedicated 100Mbps internet connection in New York, USA.

According to our 2024 speed tests, Ivacy is much faster than it was a year ago. We recorded a 10% speed loss on local connections and average international speeds of 88Mbps. It's fast enough for full HD streaming, video calls, and online gaming.

Ranked #41 out of 65 VPNs for Speed

We connected to Ivacy servers in six different continents. We use a 100Mbps internet connection, similar to your baseline speed at home.

Here’s a table showing Ivacy’s speed test results:

As the data shows, Ivacy performs extremely well on long distance connections, with speeds up to 95Mbps when connecting from the US to South Africa.

But we’re disappointed with Ivacy’s connection speeds on nearby locations. We recorded a 10% speed loss connecting to a nearby server and a huge hit to speed when connecting to the West Coast (63Mbps).

To put its speeds into context, you can see how Ivacy’s local and international speed performance compares to other leading VPNs in the chart below:

Bar chart comparing local and international speeds between Hotspot Shield, IPVanish, Hide.me, and Ivacy.

The data above shows that other top-tier VPNs are averaging speeds around 95Mbps or more when connecting to local servers and servers in Brazil. Whereas Ivacy is only managing to reach speeds around 90Mbps.

Low Latency Ideal for Gaming

In our latest speed tests, we recorded average ping times of just 6ms connected to a local server.

Connected to a server in the UK, we saw ping times of 73ms, making it one of the VPNs with the lowest international latency – only beaten by StrongVPN and IPVanish.

Ping times refer to the amount of time it takes data to be transferred to a server and back. It affects the amount of lagging you experience while online gaming.


Dedicated Streaming Servers Unblock 11 Netflix Regions

How is this calculated?

This rating is calculated by how many different streaming services and regional content libraries the VPN can unblock, and how consistently it can access them.

We test access to Netflix, Disney+, Max, Amazon Prime Video, BBC iPlayer, and many more platforms on a weekly basis.

Ivacy can stream 11 international Netflix libraries, including the US. It also works with Disney+ and BBC iPlayer. The rest of its dedicated streaming servers are a little less consistent. Nevertheless, Ivacy is a good VPN for streaming.

Ranked #19 out of 65 VPNs for Streaming

Streaming PlatformWorks with Ivacy VPN
Amazon Prime VideoNo
BBC iPlayerYes
Channel 4No
Hotstar IndiaNo
Netflix USYes

Ivacy maintains 64 dedicated streaming servers, with each one designed to gain access to a specific service.

There are streaming-specific servers for popular broadcasters and services like NBC, Amazon Prime, and RaiPlay, but also less common ones like beIN Sports, Hotstar, and FujiTV.

Using Ivacy VPN, we were able to access 11 Netflix regions, including the American library. We also unblocked Disney+ on multiple US servers.

Furthermore, Ivacy’s UK servers worked easily with BBC iPlayer. This is impressive, as many VPNs struggle to bypass BBC iPlayer’s tough geo-blocks.

Streaming speeds were a little disappointing, however. As our speed tests revealed, Ivacy’s connections slow down heavily connecting overseas.

The results of Ivacy’s speed issues is that while we unblocked several streaming platforms, the picture quality wasn’t always in high definition.


Not Recommended for Torrenting

How is this calculated?

This rating is determined by the VPN’s torrenting speeds, the percentage of servers that allow P2P file sharing, the service’s privacy and trustworthiness, and useful settings like port forwarding.

For speed specifically, we calculate the VPN’s average download bitrate using our bespoke torrenting setup.

From a technical standpoint, Ivacy is a good VPN for torrenting. All servers allow P2P traffic, and we experienced high download bitrates in our tests. The VPN includes the all-important kill switch to keep your IP protected, and it also allows port forwarding (as a paid extra). The main issue is that we can't trust Ivacy to protect the privacy of its customers.

Ranked #18 out of 65 VPNs for Torrenting

Here’s a quick summary of showing how Ivacy performed in our torrenting tests:

Torrenting Attribute Result
Average Download Bitrate 10.00MiB/s
No. of P2P Servers 3,500+
Logging Policy Some User Logs
Kill Switch Yes
Port Forwarding Yes

In addition to allowing P2P traffic on its entire server network, Ivacy also has a selection of ‘Secure Download’ servers.

It’s not 100% clear what makes these servers different. The Ivacy app and website state that they use ‘real-time threat detection’ to provide ‘advanced server level virus and malware protection’.

In our P2P tests, Ivacy’s file-sharing speeds on nearby servers were fast and stable.

Not to mention that Ivacy provides a kill switch, but only on Windows and Android. As such, we recommend Mac and iOS users avoid using Ivacy for torrenting.

Ivacy allows port forwarding

Port forwarding is a very useful feature for torrenters, as it can increase the speed of your upload and download traffic through BitTorrent.

Ivacy offers port forwarding, but as a paid extra. At only $1.00 per month more, though, you may want to consider it if you’re a prolific torrenter.

Why we don’t recommend Ivacy for torrenting

Despite the positive findings above, we don’t recommend using Ivacy VPN for torrenting.

The company’s lack of transparency makes us hesitant to trust a VPN service with sensitive download data.

Rather than take risks torrenting with Ivacy, we identified much more trustworthy VPNs suitable for secure torrenting in our P2P tests.

Server Locations

Operates VPN Servers in 49 Countries

How is this calculated?

The key factor for calculating this rating is the global spread and coverage of the VPN’s server network.

We also consider the total number of servers, the number of city-level servers, and the number of IP addresses available.

Ivacy operates a very good network of 3,500+ VPN servers across 49 countries in more than 100 total locations. Wherever you are in the world, Ivacy will most likely have a server nearby. The VPN covers most popular locations, and covers Asia and Africa rather well, which many VPNs don't.

Ranked #8 out of 65 VPNs for Server Locations

Globe with a blue flag
49 Countries
Image of a city landscape
100+ Cities
Image of a pink marker
3,500+ IP Addresses

With Ivacy, you can connect to servers in these regions:

Continent Number of Countries
Europe 303
Asia 149
South America 79
North America 129
Africa 62
Oceania 44

As you can see, Ivacy’s server network covers a good part of the globe, covering 49 countries.

The service’s server count of 3,500+ is one of the highest in the industry, too.

Most of the servers listed above are rented bare-metal ones.

Ivacy previously operated a huge range of virtual server locations. At the time, 25% of its servers were not actually located in their advertised location.

The number of virtual server locations has now decreased to just eight server locations. They are marked within the Windows app with a (v) designation, but are unmarked on macOS.

Bypassing Web Censorship

Ivacy Prime Works in China

How is this calculated?

We routinely test if the VPN can bypass strict internet restrictions in China using our remote-access server in Shanghai.

Other important factors we consider include obfuscation technologies and the availability of servers in neighboring countries (for faster connections).

Ivacy Prime is a special version of Ivacy's VPN service specifically designed for use in China. It's refreshing to see a VPN put real effort into beating censorship. The app doesn't have a 100% success rate, but it still gives you better access within China than most other VPNs.

Ranked #27 out of 65 VPNs for Bypassing Web Censorship

Ivacy has a bespoke app just for use in China, called Ivacy Prime. This is tied to your regular Ivacy subscription, so you don’t need to two separate subscriptions.

The Prime app is only available on Windows and Android, and it only supports the OpenVPN protocol.

Frustratingly, there is no documentation relating to Ivacy Prime on the Ivacy web page, despite big differences between it and the regular Ivacy app.

Also, the Ivacy Prime app does not have a kill switch. This means that if your connection drops for any reason, your true IP address will be revealed.

The choice of modes has also been stripped back to just ‘Smart Connect’, ‘Streaming’, and ‘Social Sites.’

The social sites that can be blocked in China with Ivacy VPN

Ivacy Prime is specifically designed to bypass censorship in China.

The ‘Social Sites’ section is the most meaningful addition of the Prime app. In our tests, it unblocked Facebook, Spotify, and YouTube.

The usual fare of streaming services, like Netflix and Amazon Prime Video, have their own dedicated servers. There is a notable addition of YouTube TV, but BBC iPlayer is absent, however.

Security & Technical Features

AES-256 Encryption & Some Extra Features

How is this calculated?

A secure VPN must offer OpenVPN or WireGuard protocols, AES-256 encryption, and a working kill switch.

To calculate this rating, we also factor in additional security settings and features.

Ivacy is a straightforward, feature-light VPN. Windows users get the most for their money (with extras like split tunneling and a kill switch), but there's virtually no additional features on Apple devices. It's secure and doesn't leak, but the lack of a kill switch on iOS and macOS is a serious concern.

Ranked #36 out of 65 VPNs for Security & Technical Features

ProtocolsAvailable in Ivacy VPN
EncryptionAvailable in Ivacy VPN
SecurityAvailable in Ivacy VPN
Diskless ServersNo
DNS Leak BlockingYes
First-party DNSYes
IPv6 Leak BlockingYes
Supports TCP Port 443No
VPN Kill SwitchYes
WebRTC Leak BlockingYes
Advanced FeaturesAvailable in Ivacy VPN
Ad BlockerNo
Dedicated IPNo
Double VPNNo
Split TunnelingYes
Static IPNo
Tor over VPN ServerNo
Tracker BlockerNo

Ivacy is a solid VPN choice when it comes to encryption and security.

On the Windows app you get a choice of VPN protocols, including OpenVPN and IKEv2 – two of the fastest and safest protocols available.

However, when we first reviewed Ivacy only a small number of its server locations were able to use OpenVPN. We asked a support representative if that had changed recently, and they sent us a list of all OpenVPN-enabled locations.

There are now 38 VPN server locations which support OpenVPN. This is the majority, but it still misses out a large number of servers.

Confusingly, the Windows app doesn’t tell you which servers don’t support OpenVPN. It won’t stop you from connecting to any servers with OpenVPN selected as your preferred protocol, so presumably it automatically changes you to a different protocol – but we don’t know which.

macOS doesn’t have a protocol selection. A chat agent confirmed to us that Ivacy on macOS uses IKEv2 by default.

When using Ivacy VPN all your data is encrypted through the virtually unhackable AES-256 cipher.

Ivacy provides users with a VPN kill switch, DNS, and IPv6 leak protection – all of which work to prevent your true IP address from being exposed in case of an unexpected connection drop.

Our tests found Ivacy to be fully protected from any DNS or IP leaks, too. Ivacy can be relied upon to successfully hide your true IP address.

But be warned – the internet kill switch is only available on Windows and Android. This means iOS and Mac users miss out on a kill switch, which is a huge downside.

The inclusion of split tunneling is a welcome feature. This allows you to safeguard your web traffic while maintaining compatibility with devices on your network, like your printer or streaming device.

But again, split tunneling is only available on Windows and Android.

Apple users are essentially given a second-rate Ivacy product – if you own a Mac, iPhone, or both, then there’s not much reason for you to choose Ivacy.

Device & OS Compatibility

Native App for All Major Platforms

How is this rated?

A high-quality VPN should maintain functional, fully-featured applications and browser extensions for as many platforms and devices as possible.

Our ‘Device & OS Compatibility’ assessment contributes to the Ease of Use rating.

Ivacy offers an app or extension for almost every platform we check for. In addition to the most popular operating systems like Windows, macOS, Android, and iOS, you can also download it for Linux, Kodi, wireless router, and more.


  1. Windows
  2. Mac
  3. iOS
  4. Android
  5. Linux
  6. Router

Ivacy allows a very generous 10 simultaneous connections per account. This makes it a good choice if you want to protect all your family’s devices alongside your own.

However, Apple users be warned – both the kill switch and split tunneling features are unavailable on iOS and macOS.

This is a huge problem if you plan on using Ivacy VPN on either of these platforms, as if your connection drops your true IP address is at risk of being revealed.

If you’re having any issues with downloading, Ivacy does provide helpful walkthroughs on how to install Ivacy VPN on each of its supported platforms.

Games Consoles & Streaming Devices

  1. Apple TV
  2. Amazon Fire TV
  3. Chromecast
  4. Nintendo
  5. PlayStation
  6. Roku
  7. Xbox

Ivacy punches well above its weight when it comes to streaming device support.

Ivacy has dedicated applications for both Amazon Fire TV and Android TV. This means you don’t have to fiddle around with manual configurations, but can just download the app and start streaming.

No VPN provider has a native application for any of the major games consoles, so it’s not a surprise to see Ivacy lacking support here.

You are still able to run Ivacy on devices like your PS4 and Xbox, though. To do this, you will need to install the VPN at router level, allowing you to cover all devices on your network with VPN security.

Browser Extensions

  1. Chrome
  2. Microsoft Edge
  3. Firefox

Ivacy has VPN browser extensions for Google Chrome, Mozilla Firefox, and Microsoft Edge.

However, like most other VPN browser extensions, they simply work as an internet proxy.

This is fine if you want to use Ivacy just to unblock Netflix or BBC iPlayer, but if you’re serious about your online anonymity, we suggest avoiding the browser extension and using the full application.

Ease of Use

Easy to Set Up

How is this calculated?

This rating mainly consists of the user-friendliness and intuitiveness of setting up and regularly using the VPN.

We also factor in customization settings, as well as device and OS compatibility (see section above).

Simple to a fault, Ivacy is a VPN clearly designed for beginners. We like the different server menus designed to make tasks like unblocking streaming sites and making torrenting more private. Ivacy doesn't offer a lot of extra features or security options that are available in top-tier VPNs.

Ranked #31 out of 65 VPNs for Ease of Use

Installing Ivacy is simple, even if you haven’t used a VPN before.

You just have to head to the downloads page of the Ivacy website and click ‘Get Started’ for your preferred platform, then follow the on-screen steps.

Once installed Ivacy is easy to use – although some platforms are definitely simpler than others.

Whatever platform you’re using, though, you still get access to Ivacy’s four server menus:

  • ‘Smart Connect’ simply connects you to your nearest Ivacy VPN server
  • ‘Secure Download’ is for torrenting and P2P traffic
  • ‘Streaming’ is for unlocking geo-restricted streaming services
  • ‘Unblocking’ is for connecting to a VPN server in a country of your choosing

Windows and Android have noticeably more features than macOS and iOS. On Apple devices there are practically no extra features. We’re all for simplicity, but the absence of even a kill switch is poor.

On Windows and Android you get the all-important kill switch, as well as access to split tunneling (which allows you to choose certain apps or programs for the VPN to ignore).

There’s no real protocol selection on Mac, Android, or iOS. On Android you are offered the choice of UDP or TCP – two variants of OpenVPN.

On iOS the choice is between IKEv2 or IPSec. Chat support wouldn’t clarify us exactly what it means by ‘IPSec’, as that can refer to multiple different protocols. We’re left believing that it most likely means L2TP IPSec, which is an insecure protocol that you should avoid. Stick with IKEv2 instead.

On macOS there’s no choice at all – IKEv2 is the default.

Microsoft Windows users get the greatest selection of protocols (although there’s still not many). There’s OpenVPN (TCP/UDP), IKEv2, and IPSec (which we still don’t recommend).

Screenshot of Ivacy Chrome Extension


Downloading the Ivacy browser extension for Google Chrome, Mozilla Firefox, or Microsoft Edge is easy.

Just browse to the Ivacy website and click ‘Get Started’ for your preferred browser.

Much like the fully-fledged application, the Ivacy browser extension is split into multiple sections.

Dedicated servers for streaming can be found in the ‘Purposes’ tab, as well as a ‘Quick Connect’ to a local VPN server, and a list of locations around the world to connect to.

Price & Value

Good Value on Longer Plans

How is this calculated?

While we do assign a ‘Price & Value’ rating, it doesn’t contribute to the Overall Rating. We believe the reader should decide what is or isn’t a reasonable price.

A good rating isn’t just based on how cheap the VPN is, but for the overall value it offers.

Ivacy offers good value for your money on long-term deals, as well as offering a wide selection of payment methods. You can also get your money back within 30 days of purchase if you're unhappy. There's also a 24-hour free trial that requires no payment details upfront.

Ranked #9 out of 65 VPNs for Price & Value

The longer the Ivacy pricing plan you opt for, the cheaper the monthly cost.

If you pay month-by-month, Ivacy is a relatively pricey VPN option at $9.95 each month.

But if you can afford to pay $60.00 upfront, the 5-year plan reduces the monthly cost by a massive 90% to just $1.00 a month.

  1. Monthly


    Billed $9.95 every month
  2. 2 Year(s)


    Billed $47.76 every 2 years
    Save 80%
  3. 5 Year(s)


    Billed $60.00 every 5 years
    Save 90%

Payment & Refund Options

You can take your pick from a wide range of payment methods when subscribing to Ivacy:

  1. American Express
  2. Bitcoin
  3. Bitcoin Cash
  4. iDeal
  5. Mastercard
  6. Mint
  7. PayPal
  8. Visa

Ivacy has a 30-day money-back guarantee. This guarantee is truly no questions asked and is not subject to any restrictions or data usage caps. If you take out a one-month subscription plan then that refund period is seven days

We found requesting a refund through Ivacy’s 24/7 live chat to be swift and painless.

Bad news if you’re a crypto-user, though. Payments made via cryptocurrency (as well as the Paymentwall platform) are ineligible for a refund.

You can also register for a totally free one-day trial. Ivacy doesn’t make it easy to find on its website, though. You can access it here.

Customer Support

Lackluster Live Chat Support

How is this calculated?

This rating is based on our assessment of the VPN’s:

  • Live chat support
  • Email support
  • Online resources

Not every VPN offers all these support options, and they often vary in quality and response times.

Around-the-clock live chat support is always appreciated. However Ivacy's support agents often had a hard time understanding our questions due to a limited grasp of English and poor technical knowledge. Ivacy's online resources go some way to making up for that, and there's always email support for more complicated queries.

Ranked #24 out of 65 VPNs for Customer Support

Customer SupportAvailable in Ivacy VPN
24/7 Email SupportYes
24/7 Live Chat SupportYes
Email Support via Online FormNo
Online ResourcesNo
Tutorial VideosNo

Despite being always available, Ivacy’s customer support is not as good as we’d like.

Ivacy’s 24/7 live chat feature is great if you’re in a hurry, but falls flat most of the time.

However, Ivacy makes up for this with a decent knowledge base which should answer the majority of your questions.

The support section on the website is where you’ll find FAQs, troubleshooting advice, and manual setup guides for lots of devices.

With more technical questions, we were directed to Ivacy’s email support team. Disappointingly, they were not the fastest repliers and were often unable to adequately answer our questions.

More frustratingly, Ivacy’s customer support team outright refused to answer some of the questions we had.

For instance, Ivacy refused to tell us how it determines the source country of its users, and ignored all correspondence regarding the company’s ownership structure.

The Bottom Line

Is Ivacy VPN Worth It?

Ivacy does a few things well and is not a terrible VPN, but it’s not without its weaknesses. Its subpar logging policy and lack of external audit make it hard to completely trust Ivacy with our data.

It works well with major streaming platforms and even has fast enough speeds on international servers.

Overall, we advise spending your money on a higher-quality VPN that offers everything Ivacy does and more, while being more private and trustworthy.

ExpressVPN is the best VPN available, excelling in streaming, torrenting, and gaming. Compared to Ivacy, it has a much more private logging policy, better-designed apps, and more helpful live chat support.

PrivateVPN is one of the best VPN services on the market. It comes with fast speeds, regular unblocking of US Netflix, and a strict zero-logs policy.

Here’s a table comparing Ivacy to other top-tier VPNs: