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ZoogVPN Review

Screenshot of ZoogVPN's Windows app

Callum Tennent oversees how we test and review VPN services. He's a member of the IAPP, and his VPN advice has featured in Forbes and the Internet Society.

Fact-checked by Callum TennentAdditional Testing by Alyx Morley

Our Verdict

7.3/10
How is this calculated?

Our overall rating is reached by combining several subcategories. The subcategories are weighted as follows:

  • Logging & Jurisdiction: 30%
  • Speed & Reliability: 25%
  • Security & Extra Features: 20%
  • Streaming: 10%
  • Torrenting: 5%
  • Ease of Use: 5%
  • Support: 5%

See our full methodology in how we review VPNs.

ZoogVPN is a solid mid-tier service, scoring 7.3/10 in our tests. It's fast, private, and easy to use. It's extremely cheap on a 2-year plan — costing under $2 per month — and there's a free version if you want to try before you buy. However, in our tests, it didn't unblock many streaming services and its kill switch was faulty on macOS.

Ranked #23 out of 61 VPNs

ZoogVPN Category Ratings

  • 5.3/10
  • 7.6/10
  • 7.5/10
  • 9.4/10
  • 7.1/10
  • 7.2/10
  • 6.5/10
  • 6.4/10
  • 7.5/10
  • 7.0/10

ZoogVPN Pros & Cons

  • Fast local & international speeds
  • Works with BBC iPlayer & HBO Max
  • Servers optimized for P2P activity
  • Affordable price tag
  • Decent free version

  • No kill switch on iOS
  • Kill switch leaks on macOS
  • Uses third-party DNS servers
  • Does not work with Netflix

Why Trust Us?

We’re fully independent and have been reviewing VPNs since 2016. Our ratings are based on our own testing results and are unaffected by financial incentives. Learn who we are and how we test VPNs.

Launched in May 2013, ZoogVPN is a VPN that’s been around for a long time. It’s an independently run company, registered in Greece, but with operations based in Ukraine.

ZoogVPN has both a free and paid version. To review the VPN comprehensively, we put both versions through our rigorous VPN testing process to see whether it’s better than its competitors.

ZoogVPN Key Data

 Paid
Free
Data CapUnlimited10GB
Download Speed95Mbps93Mbps
Logging PolicyNo Identifying DataNo Identifying Data
Data LeaksYesYes
JurisdictionGreece (EU Member)Greece (EU Member)
Servers713
IP Addresses71+3+
Countries with Servers713
US NetflixNoNo
TorrentingPermittedPermitted
Simultaneous Connections51
Works In ChinaUnreliableNo
SupportLive ChatLive Chat
Cheapest Price$1.87/mo over 24 monthsFree
Money-Back Guarantee7-day Money-Back Guarantee-
Official WebsiteZoog.com

Privacy & Logging Policy

Can You Trust ZoogVPN?

7.5/10
How is this calculated?

We dissect the logging and privacy policies of every VPN. A VPN should never log:

  • Your real IP address
  • Connection timestamps
  • DNS requests

A base of operations outside of 14-Eyes or EU jurisdiction is preferable.

ZoogVPN is a trustworthy VPN based in the EU. It doesn’t store any personally-identifiable data like your IP address, DNS requests, or timestamps. It only collects anonymized bandwidth usage and your account information to maintain the service. We would like to see the VPN implement diskless servers, first-party DNS servers, and an independent audit.

Ranked #22 out of 61 VPNs for Privacy & Logging Policy

Here’s a table summarizing the information that ZoogVPN logs:

Data TypeLogged by ZoogVPN
Account InformationYes
Browsing ActivityNo
Date of Last ConnectionNo
Device InformationNo
DNS QueriesNo
Individual Bandwidth UsageYes
Individual Connection TimestampsNo
ISPNo
Number of Simultaneous ConnectionsNo
Originating IP AddressNo
VPN Server IPNo
VPN Server LocationNo

You can read ZoogVPN’s full privacy policy on its website.

ZoogVPN is virtually a no-logs VPN that doesn’t collect personally-identifiable data. It does collect anonymized bandwidth data to maintain its free version’s 10GB data limit and account information for processing refunds and customer support queries, but this is typical for most VPN services.

Importantly, ZoogVPN does not collect your originating IP address, DNS requests, timestamps, assigned IP address, or ISP.

Without this information, ZoogVPN cannot help authorities identify a specific user’s browsing history.

One drawback is ZoogVPN hasn’t implemented a diskless server network yet. Many top-tier VPNs like ExpressVPN and NordVPN have fully converted their networks to prevent logging at a hardware level.

No-Logs Policy Proven in Law Enforcement Data Request

ZoogVPN actually reached out to us and has shown us proof that the service refused to share customer information with government authorities. It has said it “consistently refused such requests.”

The data request was sent via email and the VPN replied it did not have the requested data, and so could not provide it.

ZoogVPN unable to share information on a user.

ZoogVPN is unable to share user information because it does not collect identifiable data.

You can also use a temporary email address with no personal information included to be extra sure your identity is hidden.

Overall, ZoogVPN has a strict no-logs policy that will protect your identity online, though it doesn’t rank as highly as our favorite no-logs VPN: Private Internet Access.

No Independent Audit & Worrying Warrant Canary

Unlike top-tier VPNs, ZoogVPN doesn’t publish regular third-party audits that confirm its privacy policy is being adhered to.

In comparison, Proton VPN conducts regular audits to prove its paid and free versions don’t log identifying information.

ZoogVPN also hasn’t updated the date in its warrant canary since March 2022, which is when we last emailed ZoogVPN to request clarification on why it hadn’t been updated.

An out of date warrant canary is meant to warns its users service has received an official data request and provided this information on a specific date.

ZoogVPN's warrant canary hasn't been updated since March 2022

ZoogVPN’s warrant canary should be updated at least monthly.

Given ZoogVPN provided us with proof they received a data request and refused cooperation, it seems the VPN just hasn’t made the page update every month.

In short, ZoogVPN should really keep an up-to-date warrant canary or (even better) a transparency report on its website.

Who Owns ZoogVPN?

ZoogVPN is owned by Zoog Services Single Member Private Company, which is incorporated in Greece, but is headquartered in Ukraine. A majority of its employees are also in Ukraine.

ZoogVPN is featured as a product of Softoria, a company registered in Ukraine, which also advertises data mining services.

Softoria’s management team is a mix of individuals from ZoogVPN, DataforSEO, and DataImpulse.

It’s usually a bit suspicious when affiliated companies of VPNs are also actively operating advertising or data mining businesses.

We reached out via email for clarification on its ownership structure and employees. ZoogVPN confirmed that Softoria and ZoogVPN are owned by the same person, but didn’t confirm who this person was.

ZoogVPN also explained that the company’s corporate structure is not detailed on its website, because of “threats from authorities and law enforcement agencies” and “dangers faced by those who advocate for online privacy, as seen in cases like Pavel Durov.”

Uses Third-Party DNS Servers

Using our IP and DNS leak test tool, we found that ZoogVPN passed our IPv4, IPv6, and WebRTC leak tests. However, it uses third-party DNS servers.

It also failed to mask our geolocation with its macOS app. In theory, it could stop HTML5 leaks on its Chrome extension if there was an HTML5 blocker, but it currently doesn’t have this feature.

A failed leak test with ZoogVPN connected to a server in Miami.

Our VPN leaks test detected Google’s DNS servers while connected to ZoogVPN.

As you can see in the image above, ZoogVPN doesn’t support first-party DNS servers, and instead routes all your traffic through Google DNS servers.

This isn’t a total breach of anonymity as your requests are still among thousands of others, but it still isn’t as good as first-party DNS servers.

It’s fairly common for mid-tier VPNs to rely on third-party DNS servers, but ZoogVPN will need to fix this to earn a higher rating in this category.

Security & Technical Features

Secure on Windows & Android

6.5/10
How is this calculated?

Top-rated VPNs offer OpenVPN or WireGuard protocols, AES-256 encryption, and a functional kill switch. We also consider additional security features and the global spread of VPN servers.

ZoogVPN provides a good level of security on Windows and Android. It offers industry-standard encryption and a choice between OpenVPN and WireGuard, but it has very few additional features. The kill switch leaked our IP address on macOS and there is no kill switch on its iOS app. ZoogVPN will encrypt your data, but if you're looking for a suite of advanced features, we suggest looking elsewhere.

Ranked #33 out of 61 VPNs for Security & Technical Features

You can see the full selection of encryption and technical features that ZoogVPN offers below:

ProtocolsAvailable in ZoogVPN
IKEv2/IPSecYes
OpenVPN (TCP/UDP)Yes
TLS VPNYes
WireGuardYes
EncryptionAvailable in ZoogVPN
AES-128No
AES-192No
AES-256Yes
BlowfishNo
ChaCha20Yes
SecurityAvailable in ZoogVPN
Diskless ServersNo
DNS Leak BlockingNo
First-party DNSNo
IPv6 Leak BlockingNo
Supports TCP Port 443No
VPN Kill SwitchYes
WebRTC Leak BlockingNo
Advanced FeaturesAvailable in ZoogVPN
Ad BlockerNo
Dedicated IPNo
Double VPNNo
SOCKSYes
Split TunnelingYes
Static IPNo
Tor over VPN ServerNo
Tracker BlockerNo

ZoogVPN has the basics covered when it comes to security and additional features.

It connects to OpenVPN by default — one of the most secure connection protocols available – and WireGuard has also been added.

Traffic is also encrypted with AES-256, a cipher that’s considered unbreakable.

There’s also WireGuard and ChaCha20 encryption, which is much faster and uses less data.

ZoogVPN Settings on macOS

ZoogVPN security settings on macOS.

Outside this basic foundation, ZoogVPN has a few advanced settings, like split tunneling on Android and Windows, and a SOCK5 proxy.

This might be enough for casual users, but if you’re experienced with VPN services, then you might find the lack of options frustrating.

There isn’t double VPN, ad blocking, tracker blocking, or WebRTC blocking.

It does have a VPN kill switch for Windows, Android, and macOS, which is responsible for preventing personal data leaks should the VPN connection drop suddenly.

However, we experienced some issues with ZoogVPN’s kill switch in our testing, which we detail below.

Unlike NordVPN, which has extremely detailed software release notes, ZoogVPN doesn’t release any software update notes for any platforms. This means you might miss out key details on important bug fixes and new features.

ZoogVPN Owns Some of Its Servers

Almost all of ZoogVPN’s servers are bare-metal (physical) servers based in the locations described. The service owns a few servers, but leases a majority of them from trusted third-party companies.

ZoogVPN doesn’t specify which of its servers are virtual or physical in the app, but in an email confirmed that servers in “exotic locations” may be virtual.

This isn’t as good as ExpressVPN, which owns its entire physical server network, or PIA, which labels clearly which servers are virtual.

Kill Switch Leaked Our Real IP Address on macOS

We had mixed results when testing ZoogVPN’s kill switch. On Windows, the kill switch was effective and never leaked our real IP address.

But on macOS, ZoogVPN leaked our real IP address when switching servers and when our internet dropped.

Put simply, ZoogVPN’s kill switch did not work on macOS at the time of testing, and we don’t recommend relying on it if you’re using an Apple computer.

ZoogVPN failed our kill switch test on macOS.

ZoogVPN failed our kill switch test on macOS.

Missing Technical Features We’d Like to See

ZoogVPN offers the essentials when it comes to security, which may be enough for beginners or irregular users.

However, there are better VPNs with more advanced features and secure kill switches on all devices.

For ZoogVPN to improve its security rating, it needs to invest in its suite of additional features.

Here are some features we’d like to see ZoogVPN add to its service:

  • Kill switch on iOS devices.
  • Dedicated or static IP address to counter IP address blocklisting and annoying CAPTCHAs on search engines.
  • Double or multi-hop VPN servers to enhance your security and privacy on your VPN connection.
  • Open-source code to improve transparency.
  • Smart DNS for bypassing streaming service geo-restrictions.

Speed

Both Premium & Free Versions Are Surprisingly Fast

9.4/10
How is this calculated?

Speed ratings are calculated using upload speeds, download speeds, and ping (latency).

We test average speeds regularly using a dedicated 100Mbps connection in London, UK. Local download speed is considered the most important factor.

Both versions of ZoogVPN are fast on both local and international connections. We recorded a 5% speed loss on local connections, which is a surprisingly good result. Long-distance speeds were relatively strong, with 18% average international speed loss. Its ping times could be better on international connections, but most users won't even notice. As expected, ZoogVPN Free isn't as fast as its paid counterpart.

Ranked #13 out of 61 VPNs for Speed

ZoogVPN’s speeds didn’t disappoint — the VPN performed well, both over short-distance connections and further afield.

Here’s a table showing ZoogVPN’s speed test results:

Uploads and downloads were consistently quick enough for HD streaming and smooth torrenting when we connected to nearby VPN servers. This is much faster than other mid-tier VPNs we’ve reviewed.

Ping times were a little less impressive, but shouldn’t affect the vast majority of users. For a lesser-known product, ZoogVPN’s speeds are great.

These speeds will enable you to stream, torrent, and browse without any buffering or lag.

Speed test with ZoogVPN connected to a server in New York.

In our recent speed tests, we used ZoogVPN’s New York server to test its speeds.

ZoogVPN Free Speed Tests

ZoogVPN Free is very fast for a free VPN service. In our tests, ZoogVPN’s free version was almost as fast as the premium version. This makes ZoogVPN one of the fastest free VPNs around, with no sign of speed throttling.

Speed test with ZoogVPN Free.

We manually test both free and premium versions of VPNs to compare speed performance.

For the best speeds, we suggest choosing a server that’s close to your actual location. However, since ZoogVPN Free only has servers in 3 countries, a majority of people will not have a server nearby.

To mitigate this issue, we recommend using a free VPN like TunnelBear Free, which gives you access to servers in 47 countries.

Here’s a table showing ZoogVPN Free’s speed test results:

Server Locations

Which Countries Does ZoogVPN Have Servers In?

7.1/10
How is this calculated?

The global spread and coverage of the VPN server network is the most important factor here.

We also consider the number of city-level servers, plus how many IP addresses are maintained.

This rating does not directly contribute to the Overall Rating, but instead makes up a portion of the Security & Features rating.

ZoogVPN has servers in 71 countries and 90+ cities. This is definitely above average, but doesn’t beat top-tier VPNs, which offer servers in more than 100 countries. Some of ZoogVPN’s servers are physical, and a majority of them are leased from third-parties. That said, ZoogVPN Free has only 3 server locations to choose from across Europe and North America.

Ranked #34 out of 61 VPNs for Server Locations

Globe with a blue flag
71 Countries
Image of a city landscape
90+ Cities
Image of a pink marker
71+ IP Addresses

ZoogVPN has servers in the following regions:

Continent
ZoogVPN Premium Countries
ZoogVPN Free Countries
Europe
34
2
Asia
22
0
South America
6
0
North America
5
1
Oceania
2
0
Africa
2
0

Like most VPNs, a majority of ZoogVPN’s servers are concentrated in Europe. If you live in Africa or Oceania, there’s only two options in each continent.

All of ZoogVPN’s servers are in fact bare-metal servers — that means they’re physically located in the countries they claim to be, which helps prevent slower speeds than you might expect.

With ZoogVPN Free, you can get an IP address in 3 locations – in the Netherlands, UK, and US . This is less than half the amount of server locations that Windscribe Free offers.

It used to offer a free server in Asia, but this was removed recently. ZoogVPN Free used to be one of the best VPNs for Android, but now our recommendations are Windscribe Free and Proton VPN Free.

A ZoogVPN subscription comes with multiple specialized servers for streaming, torrenting, and obfuscation.

These servers are designed to be faster and more efficient than regular servers at certain tasks. They are also clearly labeled in the app with icons:

Image of ZoogVPN's server list on Windows.

ZoogVPN’s specialized servers are spread across continents.

ZoogVPN free used to offer a streaming and P2P server for free, but now you only get one obfuscated server location – the UK.

Here’s a table detailing the number of specialized servers ZoogVPN offers:

Subscription
ZoogVPN Premium
ZoogVPN Free
Streaming Servers
58
0
Obfuscated Servers
21
1
P2P Servers
39
0

Streaming

Can’t Unblock US Netflix, DAZN, or Hulu

5.3/10
How is this calculated?

Streaming is rated by the number of different services unlocked, how many regional libraries are viewable, and how consistently the VPN can access them.

Netflix, BBC iPlayer, HBO Max, Amazon Prime Video and more are all tested on a weekly basis.

ZoogVPN disappoints when it comes to streaming. It offers lots of streaming-optimized servers, but not all of them work. We had success accessing Amazon Prime Video, BBC iPlayer, Disney+, HBO Max, and ITVX. However, it didn’t unblock a single Netflix library, Hulu, or DAZN. Its Amazon Fire TV app also doesn’t work to unblock georestricted content.

Ranked #25 out of 61 VPNs for Streaming

Here are the results of our streaming tests when using ZoogVPN:

Streaming PlatformWorks with ZoogVPNWorks with ZoogVPN Free
Amazon Prime VideoYesNo
BBC iPlayerYesNo
Channel 4NoNo
Disney+YesNo
Hotstar IndiaNoNo
HuluNoNo
ITVXYesNo
MaxYesYes
Netflix USNoNo

ZoogVPN provides a bunch of streaming-friendly servers in several locations — they’re clearly marked with a play button symbol.

But they don’t always work; we managed to unblock geo-restricted content on Amazon Prime Video, BBC iPlayer, Disney+, and ITV Hub, but we failed to gain access to any Netflix library, including the US one.

You can easily find out which servers are intended to work with your favorite streaming service on ZoogVPN’s network status page.

As for the video quality, ZoogVPN’s speeds are more than fast enough for Full HD streaming with little buffering.

Tested: ZoogVPN Unblocks UK Streaming Services

In our streaming tests, ZoogVPN successfully bypassed geoblocks on BBC iPlayer and ITVX. We were able to stream shows like Doctor Who, Industry, and Love Island without blocks or buffering.

ZoogVPN with BBC iPlayer on macOS

We used ZoogVPN’s paid UK – London 1 server to access iPlayer.

ZoogVPN Doesn’t Unblock US Netflix

Using ZoogVPN, we weren’t able to access US Netflix or any international Netflix library. If you want a VPN that’s reliable with US Netflix and other streaming services, ExpressVPN is the best VPN for streaming.

Connected to ZoogVPN’s New York server we weren’t able to stream Netflix.

Connected to ZoogVPN’s New York server, we weren’t able to stream Netflix.

Despite it not working with Netflix, we were able to stream Amazon Prime Video, Disney+, HBO Max, and YouTube with ZoogVPN.

ZoogVPN Free Doesn’t Unblock US Netflix

ZoogVPN Free doesn’t unblock as many services as its paid version, which is typical for a free VPN. Its 10GB monthly data cap also doesn’t allow for endless streaming — it will run out after roughly four hours of Full HD viewing.

Using ZoogVPN Free, we weren’t able to access US Netflix or Disney+, but it did occasionally unblock HBO Max. We used it to stream The Last of Us in HD without buffering.

In our recent tests, ZoogVPN Free’s Washington server worked with HBO Max.

In our recent tests, ZoogVPN Free’s Washington server worked with HBO Max.

ZoogVPN Free doesn’t come with any streaming-optimized servers for US streaming services, but it does for Singapore.

Torrenting

39 P2P-Optimized Servers, But Not the Safest Torrenting VPN

7.6/10
How is this calculated?

We calculate the average download bitrate of every VPN using a bespoke torrenting setup.

Testing also factors in the percentage of servers which permit P2P, plus useful features like port forwarding.

ZoogVPN has 39 P2P servers that are optimized for torrenting, but it's not our top pick for the use case. It has the necessary kill switch on desktop devices, but it’s faulty on macOS. It doesn’t offer port forwarding.

Ranked #20 out of 61 VPNs for Torrenting

Torrenting Attribute
ZoogVPN Paid
ZoogVPN Free
Average Download Bitrate
9.6MiB/s
6.4MiB/s
No. of P2P Servers
39
0
Logging Policy
No Identifying Data
No Identifying Data
Kill Switch
Yes
Yes
Port Forwarding
No
No

ZoogVPN’s premium version offers P2P servers optimized specifically for torrenting.

These P2P-friendly servers are clearly marked within the app’s server locations list. They span many countries including Canada, the US, and a handful of servers in Europe and Asia-Pacific.

We picked up a fast average bitrate when using these servers – 9.6MiB/s. This makes ZoogVPN faster than ExpressVPN (9.4MiB/s) and NordVPN (9.8MiB/s), the best two VPNs on the market.

Although it works on Windows, the kill switch on macOS actually leaks your IP address when your connection drops. This presents a serious risk if you’re using the VPN for protection while torrenting.

We used ZoogVPN’s WireGuard protocol for torrenting tests.

We used ZoogVPN’s WireGuard protocol for torrenting tests.

If you’re planning to purchase or use a free VPN for torrenting, we highly recommend checking out Private Internet Access or PrivadoVPN Free.

Bypassing Web Censorship

Does ZoogVPN Work in China?

7.2/10
How is this calculated?

Our remote-access server in Shanghai, China routinely tests if a VPN can beat restrictions and access a free, open internet. Obfuscation technologies and nearby servers are also a contributing factor.

This rating does not directly contribute to the Overall Rating, but instead makes up a portion of the Security & Features rating.

ZoogVPN works inconsistently in China, Russia, Turkey and the UAE. We used its obfuscated servers, automatic protocol selection, and a South Korea server to bypass the Great Firewall and access YouTube. We had to wait five minutes to connect to the server, but this is often the case for VPNs when connecting from a censored region. Disappointingly, when tested again the next day, ZoogVPN failed to bypass China’s Great Firewall.

Ranked #16 out of 61 VPNs for Bypassing Web Censorship

ZoogVPN has obfuscated servers and a feature called “Zoogshadowing” for bypassing online censorship. These tools can be effective, but they aren’t the most reliable over a long period of time.

Streaming YouTube in China with ZoogVPN connected to a server in Seoul.

Using ZoogVPN, we watched YouTube in China.

In our recent China tests with ZoogVPN, it took more than five minutes for the VPN to connect to a South Korean obfuscated server (KR – Seoul 2). However, once connected we were able to unblock YouTube and other censored websites.

While ZoogVPN’s paid version is sometimes able to bypass some firewalls, its free version isn’t as reliable in censored regions. We weren’t able to connect to a single server using ZoogVPN Free in China.

If you’re looking for a free VPN to use in censored regions, we recommend checking out Windscribe Free, which has more server locations to choose from and more reliable obfuscation tools.

Device & OS Compatibility

Custom Apps for Many Devices, Including Firestick and Android TV

How is this rated?

A quality VPN should maintain functional, fully-featured applications and extensions for as many platforms and devices as possible.

This does not directly contribute to the Overall Rating, but instead makes up a portion of the Ease of Use rating.

ZoogVPN is surprisingly widely-compatible for a mid-tier VPN. It has custom apps for a wide range of devices, including the most popular ones like Windows, Mac, iOS, and Android, Fire TV Stick, and Android TV. ZoogVPN generously allows up to 1 simultaneous connections, which is much better than the industry average of five. It doesn’t offer browser extensions, but it can be installed at router-level for house-wide coverage.

Apps

ZoogVPN has apps for the following devices:

  1. Windows
  2. Mac
  3. iOS
  4. Android
  5. Linux

It is possible to install the software on Linux and routers, but it requires some manual configuration.

You can also use ZoogVPN on up to 1 devices at once using just one subscription, which is a generous amount compared to some of its main competitors.

Here’s a summary of the key differences between ZoogVPN’s applications:

Games Consoles & Streaming Devices

  1. Apple TV
  2. Amazon Fire TV
  3. Chromecast
  4. Nintendo
  5. PlayStation
  6. Roku
  7. Xbox

If you want to protect your streaming devices, ZoogVPN has custom apps for both Amazon Fire TV Stick and Android TV.

You can also install ZoogVPN on your router to cover multiple devices at once. We don’t recommend this solution to beginners as it’s quite a complex setup process, but ZoogVPN provides some instructions on its website for more advanced users.

Ease of Use

Simple but Unattractive Apps

6.4/10
How is this calculated?

This rating mainly consists of the intuitiveness of setup and everyday use.

Device or platform compatibility and customization options are also a factor.

ZoogVPN has stripped back simple apps that anyone can use without complications. It suits newcomers and those who want to use the free version for a quick fix. But its app design isn't as attractive as top-tier competitors.

Ranked #42 out of 61 VPNs for Ease of Use

We found it easy to install and set up ZoogVPN on all our test devices. The VPN service has easy-to-follow tutorials on its website.

You can download ZoogVPN and start using it for free on all major platforms once your email address is verified. All versions of the app feature minimal features, just a choice of protocol, a kill switch toggle, and a few extra features on Windows and Android.

Here’s a more detailed look at the interface of each ZoogVPN application:

Desktop & Laptop (Windows & Mac)

ZoogVPN’s desktop clients have some key differences, including the number of protocols available and whether the client is size-adjustable.

Windows is simply the better client, with no bugs and easier navigation. However, both desktop versions have the basics: OpenVPN, a kill switch, and the option to launch the app on startup.

ZoogVPN's apps for Windows and macOS

ZoogVPN used to have software bugs on macOS, where the window was fixed to the center of the screen and couldn’t be moved.

We’re really glad to see ZoogVPN has recently fixed these issues, but we would also like the option to resize the window on macOS.

In previous tests, ZoogVPN failed to connect using the OpenVPN protocol on our MacBook Pro. We’re glad to see the VPN is always improving, as this bug has also been fixed following recent software updates.

Mobile (iPhone & Android)

ZoogVPN’s mobile apps are easy to install from official app stores, and straightforward to use on mobile.

A kill switch and split tunneling is available on Android, which is great for maintaining your online privacy while on the go. We would like ZoogVPN to develop the same for iOS in the future.

ZoogVPN's apps for Android and iOS

Both mobile apps feature the same dull green and gray color palette as on the desktop clients.

There are other VPNs that are much more attractive on Android and iOS. The only redeeming quality is that ZoogVPN Free on iOS doesn’t require an email address.

The free version on Android and all other platforms requires you to hand over your email address for account verification.

Amazon Fire TV & Android TV

ZoogVPN’s custom apps for Amazon Fire TV and Android TV are user-friendly enough for beginners, but doesn’t actually perform well at unblocking georestricted video content.

It’s also missing key features more advanced users will need. You only have one choice of protocol (OpenVPN) and it doesn’t have a kill switch to prevent IP address leaks.

ZoogVPN's app for Fire TV

Unlike other ZoogVPN apps, there isn’t the option to search servers by country on Amazon Fire and Android TV. Instead, you have to manually scroll through every server available.

Lastly, you don’t get access to ZoogVPN’s full catalog of servers on Amazon Fire TV, but you can use 58 of its specialized streaming servers.

Customer Support

24/7 Live Chat Support

7.5/10
How is this calculated?

This rating is based on our assessment of each VPN’s:

  • Email support
  • Live chat support
  • Online resources

Not every VPN offers all of these, and they often vary in quality and response time.

ZoogVPN has an online FAQ database, some setup guides, and a few online resources. You can also send an email for specific enquiries or contact the live chat support for quick assistance. There's a good amount of assistance available, but the website information could be more in-depth.

Ranked #30 out of 61 VPNs for Customer Support

Customer SupportAvailable in ZoogVPN
24/7 Email SupportYes
24/7 Live Chat SupportYes
ChatbotNo
Email Support via Online FormYes
Online ResourcesYes
Tutorial VideosNo

ZoogVPN’s 24/7 live chat support is useful for quick answers to simple questions. Replies are usually helpful and polite.

For more technical questions, we recommend going straight to ZoogVPN’s email ticketing system. We waited an hour for a response, but replies were helpful when they eventually came.

There’s a basic FAQ section on the ZoogVPN website, along with setup wizards for numerous platforms, but the online resources are far from comprehensive.

Contact us page on ZoogVPN's website.

We used ZoogVPN’s website contact page to get in touch with customer support.

Price & Value

Cheap But No Refund Guarantee

7.0/10
How is this calculated?

Price & Value for Money receives a rating, but is not factored into our Overall Rating. We believe the reader should decide what is or isn’t a reasonable price.

A good rating here isn’t just based on how cheap the VPN is, but for the value it offers overall.

ZoogVPN is very cheap on its longest subscription plan, but there are higher-quality VPNs for a similar price. Its refund period is very short — only 7 days — and it comes with unusual conditions like a 5% admin fee. The free version doesn’t require any payment details, but it does require an email address on some devices.

Ranked #18 out of 61 VPNs for Price & Value

If a relatively unknown VPN service is to really challenge the best VPN providers, then it also needs to come in at an attractive price point, and ZoogVPN’s is an absolute jaw-dropper.

On its two-year deal, ZoogVPN is one of the cheapest VPN services we’ve seen.

The paid version of ZoogVPN has three subscription plans:

  1. Monthly

    $9.99/mo

    Billed $9.99 every month
    Save 23%
  2. 12 Month(s)

    $2.99/mo

    Billed $35.99 every 12 months
    Save 77%
  3. 2 Year(s)

    $1.87/mo

    Billed $44.99 every 2 years
    Save 86%

At $1.87 per month on its two-year plan, ZoogVPN is one of the absolute cheapest VPN services we’ve seen.

If you’re looking for a shorter commitment, the 12-month plan is also a steal at $2.99 per month. Even if you pay month-to-month, it’ll cost you $9.99 — that’s cheap for a one-month plan.

However, despite its cheap price tag, ZoogVPN isn’t necessarily worth it because there are much better options that offer more value for your money.

For just 32 cents more each month, PIA has even faster speeds, the largest server network available, an effective kill switch on all popular devices, and a court-case verified no-logs policy.

Payment & Refund Options

You can pay for a ZoogVPN subscription the following ways:

  1. American Express
  2. Bitcoin
  3. Mastercard
  4. PayPal
  5. UnionPay
  6. Visa

ZoogVPN accepts the standard payment methods including credit and debit cards, PayPal, and Bitcoin.

It also accepts payments via Paymentwall, which lets you use various international methods such as AliPay.

ZoogVPN offers a 7-day money-back guarantee for new users that paid with credit/debit cards or PayPal, but it comes with some unusual terms:

  1. You are only eligible for a full refund if you’ve used less than 10GB of data within the first 7 days of your subscription, and you’ve purchased the subscription through the VPN’s website.
  2. You may only receive a partial refund if “only some of the desired services are not available” with ZoogVPN.
  3. All refunds are subject to a 5% admin fee.

These conditions (an admin fee especially) are virtually unheard of in the world of VPNs.

We’d much rather ZoogVPN took a similar approach to ExpressVPN or NordVPN, and offered a no-questions-asked 30-day money-back guarantee.

There’s a free version of ZoogVPN available, too, which we recommend for trialing the service before making a purchase. The free version of ZoogVPN limits you to 10GB of data and five VPN server locations.

ZoogVPN Free

ZoogVPN has a completely free VPN service. You can sign up easily with no payment details needed. ZoogVPN Free gives you access to 3 server locations: US, UK, and the Netherlands.

There’s no speed throttling or annoying pop-up ads, which is great for user experience.

But the service is limited to 10GB of data per month. While this is restrictive, it’s actually one of the most generous data allowances around.

Only Proton VPN Free is better, which puts no restrictions on your data usage at all.

OpenVPN is free to use. But you disappointingly can’t use the WireGuard protocol. Advanced features are often paywalled with free VPNs, but we hardly ever see a VPN paywall an essential protocol.

With 10GB you’ll be able to watch around four hours of content in Full HD. Unfortunately, there aren’t any streaming servers available on its free version.

If you want a simple, free VPN to browse the internet with no strings attached, ZoogVPN is definitely worth checking out.