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ZoogVPN Review

 80% 
(3 User reviews)
ZoogVPN screenshot
Headshot of Top10VPN.com Site Editor Callum Tennent

Callum oversees how we test and review VPN services. He's a member of the IAPP, and his advice about VPNs has featured in Forbes and the Internet Society. Read full bio

Ask Callum about ZoogVPN

Our Verdict

ZoogVPN is a promising VPN with fast speeds, a private logging policy, and a good free version. Its low price is tempting, but its performance is inconsistent and it often fails to connect. Though ZoogVPN is safe and works with Netflix, there are plenty of VPNs that offer better quality for the same price.

Overall Rating: 7.7/10

Blazing fast speeds, complete online privacy, and instant access to any website from any country are just some of the things that ZoogVPN promises on its homepage.

Do these claims hold any weight? We put ZoogVPN to the test to find out for ourselves.

We’ll also let you know the answers to the following questions and more:

  • Is ZoogVPN safe?
  • How fast is it?
  • Does ZoogVPN work with Netflix?
  • Is torrenting permitted?
  • Is ZoogVPN any good?

This ZoogVPN review will tell all you need to know about this VPN – the good, the bad, and the awful. Here’s a quick summary of what’s to come:

ZoogVPN Pros & Cons

Pros

  1. Fast VPN speeds
  2. Works with Netflix & torrenting
  3. No logs & no IP, DNS, or WebRTC leaks
  4. Simple VPN apps for popular devices
  5. Very affordable
  6. Good free service
Cons
  1. Very small VPN server network
  2. Regular server connection failures
  3. Unreliable customer support
  4. No advanced security features

ZoogVPN Key Data

Data CapSpeedLogging PolicyData LeaksJurisdictionServersIP AddressesCountriesUS NetflixTorrentingWorks in ChinaSupportCheapest PriceOfficial Website
PremiumFree
Unlimited11GB
84Mbps84Mbps
No LogsNo Logs
NoNo
Greece (EU Member)Greece (EU Member)
503
50+3+
253
YesYes
PermittedPermitted
UnreliableNo
Live ChatLive Chat
$1.75/mo over 24 monthsN/A
Zoog.com

ZoogVPN Category Ratings

We test and review every VPN in eight key areas. Here’s how ZoogVPN performs in each category:

  • Privacy & Logging Policy: 9.8/10
  • Encryption & Security: 7.0/10
  • Speed & Reliability: 8.1/10
  • Streaming & Torrenting: 8.5/10
  • Bypassing Censorship: 7.0/10
  • Ease of Use: 6.0/10
  • Customer Support: 6.5/10
  • Price & Value for Money: 7.5/10

To learn more about our methodology, read our full VPN testing process.

ZoogVPN is based in Greece

About & Logging

Privacy & Logging Policy Rating: 9.8/10

ZoogVPN was founded in May 2013 by “a bunch of networking geeks and techies.” Their names are George Agal, Alex Ovan, and Sam Jones. We couldn’t find any information about them online, though.

The VPN service is owned by Zoog Services IKE, which is now based in Greece following its incorporation in the Isle of Man, a self-governing British Crown Dependency (and frequent tax haven).

Zoog Services provides an address on its website, which isn’t as common in the VPN industry as we’d like it to be.

Greece isn’t part of the 14-Eyes international intelligence-sharing alliance. This is a positive, but it is a member of the EU, which still engages in data sharing between member states.

In order to find out what that means for you, let’s take a look at ZoogVPN’s privacy policy.

Logging Policy

If you had any concerns regarding ZoogVPN’s Greek jurisdiction – don’t. This VPN is strictly no-logs.

ZoogVPN’s privacy policy clearly states that the service doesn’t log:

  • Usage information on user activity
  • The websites or apps the user visits
  • Timestamps
  • User IP addresses

The only thing that Zoog does collect, aside from your email address, is aggregated information about the total upload and download data transferred on its servers. This is used to maintain the VPN service.

None of this information is shared with any other company or party, save for customer emails in cases where they’re required to verify payment (for example with PayPal or your credit card provider).

Even more reassuringly, ZoogVPN also publishes a regular warrant canary, which currently states that company has received:

  • 0 – National Security letters
  • 0 – Gag orders
  • 0 – Warrants or subpoenas from a government organization

So far so good.

Next we’ll see if ZoogVPN’s speeds are as pleasing as its approach to privacy.

Strong encryption, basic security features

Encryption & Security

Protocols
  1. IKEv2/IPSec
  2. OpenVPN (TCP/UDP)
Encryption
  1. AES-256
Security
  1. VPN Kill Switch
Advanced features

    Encryption & Security Rating: 7.0/10

    ZoogVPN doesn’t provide any additional features when it comes to security, but it does include the bare essentials. It supports OpenVPN by default – one of the most secure connection protocols available. Traffic is encrypted with AES-256, a cipher considered uncrackable.

    Our tests detected no IP, DNS, or WebRTC leaks, and the VPN kill switch works as intended. Overall, ZoogVPN is a safe and secure VPN service that will effectively encrypt your browsing data and hide your IP address.

    As well as OpenVPN, there’s also IKEv2/IPSec, L2TP/IPSec, and PPTP protocols available. The first two are fine but we absolutely don’t recommend PPTP, as it’s very insecure.

    The iOS app runs exclusively on IKEv2/IPSec, a fairly new VPN protocol that is fast, safe, and particularly useful for mobile devices that dip in and out of WiFi and 4G.

    ZoogVPN doesn’t have any advanced options, like split tunneling and Double VPN, but it does have a VPN kill switch for Windows and Mac, which is responsible for preventing personal data leaks should the VPN connection drop suddenly.

    ZoogVPN also passed our tests for IP, DNS, and WebRTC leaks:

    Screenshot of ZoogVPN leak test results

    We test from the UK. You can see that ZoogVPN is effectively hiding our IP address.

    As you can see, ZoogVPN relies on third-party DNS servers, which isn’t ideal. That said, OpenDNS is secure enough.

    Overall, ZoogVPN provides basic security. It offers industry-standard encryption, OpenVPN, a functional kill switch and effective leak protection. This will protect your privacy on public WiFi networks, but if you’re looking for extensive security, we recommend looking elswhere.

    Fast VPN speeds, even on long-distance connections

    Speed & Reliability

    Speed & Reliability Rating: 8.1/10

    ZoogVPN’s speeds didn’t disappoint – the VPN performed fantastically, both over short-distance connections and further afield.

    Uploads and downloads were consistently quick enough for HD streaming and smooth torrenting when we connected to nearby VPN servers.

    Local Speed Test Results

    Before using ZoogVPN:

    1. Download96.06Mbps
    2. Upload98.9Mbps
    3. Ping2ms

    When connected to ZoogVPN:

    1. Download84.35Mbps
    2. Upload94.54Mbps
    3. Ping15ms

    Download speed without ZoogVPN: 96.06Mbps
    Download speed with ZoogVPN: 84.35Mbps
    Our download speed loss when ZoogVPN is running: 12%

    Ping times were a little less impressive, but shouldn’t affect the vast majority of users. For a lesser-known product, ZoogVPN’s speeds are very, very good.

    Here’s a quick look at how well ZoogVPN performed internationally:

    USA: 59Mbps (download) & 73Mbps (upload)
    Germany: 74Mbps (download) & 94Mpbs (upload)
    Japan: 23Mbps (download) & 22Mbps (upload)
    Australia: 33Mbps (download) & 31Mbps (upload)

    These speeds will enable you to stream, torrent and browse to your heart’s content.

    Small server network covering 25 countries

    Server Locations

    Globe with a blue flag
    25Countries
    Image of a city landscape
    34Cities
    Image of a pink marker
    50+IP Addresses

    ZoogVPN’s server network is underwhelming at just under 50 physical servers located in 25 countries. The best VPNs have hundreds, if not thousands, of servers.

    To make matters worse, we experienced quite a lot of server connection failures during our tests, further narrowing the choice of available locations.

    The vast majority of ZoogVPN’s servers are situated in Europe and North America, but there are a handful in Asia-Pacific too.

    If you live in South America there’s just one server in Chile, and for those in Africa the only server on the continent is located in South Africa.

    ZoogVPN’s website claims that there are “thousands” of shared IP addresses available to users, which should go some way to reducing server congestion.

    As is expected for such a small VPN server network, ZoogVPN doesn’t provide city-level servers in many countries, but there are two options in Germany and eight in the US.

    If you need more server choice then you’ll find plenty on our list of the top five VPNs for 2021.

    Works well for streaming & torrenting

    Streaming & Torrenting

    Streaming & Torrenting Rating: 8.5/10

    ZoogVPN provides a bunch of streaming-friendly servers in several locations – they’re clearly marked with a play button symbol.

    They unlock a variety of streaming services including Netflix, BBC iPlayer, and Disney+ – all of which we found worked during our tests.

    You can easily find out which servers work with your favorite streaming service on ZoogVPN’s network status page.

    As for the video quality, ZoogVPN’s speeds are more than good enough for HD streaming with little buffering.

    Torrenting

    ZoogVPN allows torrenting and P2P traffic, but only on some of its VPN servers.

    These P2P-friendly servers are clearly marked within the app’s server locations list, and span 16 countries including Canada, the US, and a handful of servers in Europe and Asia-Pacific.

    ZoogVPN’s no-logs policy will be attractive for torrenting fans. So will the VPN kill switch, which prevents your IP address from being exposed to peers and your ISP should the VPN connection drop.

    Obfuscation tools may work in China

    Censorship

    Bypassing Censorship Rating: 7.0/10

    It’s hard to say for sure whether ZoogVPN can be used to consistently bypass internet censors in China. But we find it unlikely.

    That said, the Windows and Android VPN apps do have ZoogVPN Shadowing – an extra obfuscation tool designed to make VPN traffic look like normal internet traffic in order to help you beat censorship blocks.

    It’s a promising sign, and will almost certainly do the trick in slightly less heavily censored countries like Russia and the UAE, but it’s a fairly recent development and we can’t be sure that it works reliably in China yet.

    For now, we recommend you use an effective anti-censorship VPN service like ExpressVPN.

    Most popular platforms covered, plus streaming devices

    Platforms & Devices

    Apps

    1. Windows Logo
      Windows
    2. Mac Logo
      Mac
    3. iOS Logo
      iOS
    4. Android Logo
      Android
    5. Linux Logo
      Linux
    6. Router Logo
      Router

    Like most VPN services, ZoogVPN comes with custom apps for the following desktop and mobile devices:

    • Microsoft Windows
    • Apple MacOS
    • iOS
    • Android

    It is possible to install the software on Linux and routers but it requires some manual config.

    You can use ZoogVPN on up to five devices at once using just one subscription.

    Games Consoles & Streaming Devices

    1. AppleTV Logo
      AppleTV
    2. Amazon Fire TV Logo
      Amazon Fire TV
    3. Chromecast Logo
      Chromecast
    4. Nintendo Logo
      Nintendo
    5. PlayStation Logo
      PlayStation
    6. Roku Logo
      Roku
    7. Xbox Logo
      Xbox

    For those who want to protect their streaming devices, ZoogVPN provides a great solution: custom apps for both Amazon Fire TV Stick and Android TV.

    What about smart TVs and games consoles?

    Well, you can use ZoogVPN use on pretty much any internet-connected device by installing the software on a supported router. It’s a pretty complex process, but ZoogVPN provides simple setup instructions on its website.

    Browser Extensions

    ZoogVPN doesn’t provide any browser extensions, but this isn’t much of a loss.

    While browser add-ons offer a more light-weight experience, they don’t provide the same levels of protection as VPN desktop and mobile apps do.

    If you really need one take a look at the following guides we’ve put together:

    Simple but unreliable applications

    Ease of Use

    How to Install & Set Up ZoogVPN

    Ease of Use Rating: 6.0/10

    ZoogVPN’s apps will be immediately familiar to anyone who’s ever used a VPN before, and intuitive to anyone who hasn’t.

    After a quick and easy setup, the ZoogVPN app displays a big central connect button and a server list sorted in alphabetical order.

    There’s not many options to play around with – just a choice of protocol and a kill switch toggle.

    This is reasonable enough. But when you experience frequent connection failures ZoogVPN’s ease of use score plummets. On several occasions, we waited a long time for the VPN to connect only for it to fail altogether.

    If you’re planning on using a VPN frequently, ZoogVPN might become frustrating quite quickly.

    Useful live chat support, limited online resources

    Customer Support

    Live chat SupportYes
    EmailYes

    Customer Support Rating: 6.5/10

    While only available intermittently, ZoogVPN’s live chat support is useful for quick answers to simple questions.

    For more technical questions we were told to contact ‘Level 2 Support’ via email.

    We waited several hours for a response, but replies were helpful when they eventually came.

    There’s a basic FAQ section on the ZoogVPN website, along with setup wizards for numerous platforms, but the online resources are far from comprehensive.

    Very cheap, with a good free version available

    Pricing

    Price & Value for Money Rating: 7.5/10

    If a relatively unknown VPN service is to really challenge the best VPN providers, then it also needs to come in at an attractive price point, and ZoogVPN’s is an absolute jaw-dropper.

    At $1.87 per month on its two-year plan it’s one of the absolute cheapest fully-featured VPN services we’ve seen. For comparison, the cheapest VPN provider among the very best VPNs is Surfshark at $2.49 per month.

    If you’re looking for a shorter commitment the 12-month plan is a steal at $2.99 per month. Even if you pay month-to-month, it’ll cost you an affordable $9.99.

    1. Monthly

      US$9.99/mo

      Billed $7.99 every month
      Save 23%
    2. 12 months

      US$2.99/mo

      Billed $35.99 every 12 months
      Save 77%
    3. 2 years

      US$1.87/mo

      Billed $44.99 every 2 years
      Save 88%

    All plans have 7-day money-back guarantee

    Payment & Refund Options

    Credit CardYes
    PayPalYes
    BitcoinYes
    AliPayYes
    UnionPayYes

    ZoogVPN accepts the standard payment methods including credit and debit cards, PayPal, and Bitcoin.

    It also accepts payments via Paymentwall, which lets you use various international methods such as AliPay.

    ZoogVPN offers a seven-day money-back guarantee for users that paid with credit/debit cards or PayPal, but it comes with some terms.

    1. You aren’t eligible for a full refund if you’ve used more than 2GB of data, but ZoogVPN may offer a partial refund at its discretion.
    2. You may only receive a partial refund if “only some of the desired services are not availalbe [sic].”
    3. Even if you do qualify for a refund you’ll be subject to a 5% admin fee.

    There’s a free version of ZoogVPN available, too, but we would strongly recommend you opt for the premium version. The free version of ZoogVPN limits you to 10GB of data and three VPN server locations. It’s limited but it’s safe.

    ZoogVPN has one of the best free services

    ZoogVPN has a completely free VPN service. You can sign-up easily with no payment details required. ZoogVPN Free gives you access to three server locations: the US (Washington), UK (London), and the Netherlands (Amsterdam).

    The service is limited to 11GB of data per month. While this is restrictive, it’s actually one of the most generous data allowances around. Only the no-limit ProtonVPN Free is better. Other restrictions include a one-device limit and inferior 128-bit encryption instead of AES-256.

    You can stream with ZoogVPN Free. It works to unblock US Netflix. With 11GB you’ll be able to watch around 10 hours of content. Its Amsterdam server is also P2P-optimized, which means secure torrenting, too.

    Most importantly, ZoogVPN Free is safe. Its security package is almost identical to the premium version (OpenVPN protocol is available) and is subject to the same zero-logs privacy policy. There’s no speed throttling or annoying pop-up ads, either.

    If you want a simple, free VPN to browse safely with no strings attached, ZoogVPN is definitely worth checking out.

    Do We Recommend ZoogVPN?

    The Bottom Line

    ZoogVPN is promising in some areas – it’s fast and private, and it unblocks US Netflix. But it falls down when it comes to stability. It often fails to connect to certain servers, which quickly becomes very frustrating.

    ZoogVPN’s affordable price is undoubtedly attractive, but there are plenty of other VPN services around that offer much higher levels of quality for around the same monthly cost.

     

    Additional research by David Hughes

    Alternatives to ZoogVPN

    Surfshark VPN logo

    Surfshark

    For roughly the same price as ZoogVPN, Surfshark is far superior, with top-notch security features and easy access to Netflix. Read Surfshark review

    PrivateVPN

    PrivateVPN

    PrivateVPN is another really cheap VPN service that doesn’t compromise on quality. It keeps no logs, is quick, and works with all your favorite streaming channels. Read PrivateVPN review

    About the Author


    • Headshot of Top10VPN.com Site Editor Callum Tennent

      Callum Tennent

      Callum oversees how we test and review VPN services. He's a member of the IAPP, and his advice about VPNs has featured in Forbes and the Internet Society. Read full bio


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