TorGuard may be a well-established VPN service that’s been around since 2012, but does that make it one of the best?
We put TorGuard’s promise of “complete privacy” to the test and in this review we’ll answer all the important questions you have, like:
- How secure is TorGuard VPN?
- Does it keep logs?
- How do you use TorGuard?
- Does it work with Netflix?
- And will it work (well) in China?
Before we give you all these answers, though, here’s a brief overview of TorGuard VPN’s main pros and cons:
TorGuard Pros & Cons
TorGuard Key Summary
|Top Download Speed||85Mbps|
|Logging Policy||No Logs|
|IP, DNS or WebRTC Leaks||No|
|Jurisdiction||US (Five-Eyes Member)|
|Works in China||Yes|
|Cheapest Price||$4.99/mo over 12 Months|
Read on for our independent, unbiased review of TorGuard VPN, including the results of our hands-on manual speed tests.
About & Logging Policy
Who is TorGuard?
TorGuard is based in Florida, USA. Somewhat confusingly, its name actually refers to torrenting, rather than the Tor browser – it even goes out of its way to make the distinction clear on its website.
It was founded in 2012 and is owned by a company called VPNetworks LLC – other than a name, very little information can be found about it. Secrecy is always a plus for a VPN service, but we would definitely like to see more of a transparent web presence from a parent company.
A US base of operations usually isn’t ideal for a VPN service, but thanks to TorGuard’s zero-logs policy this isn’t something to worry about. Even if law enforcement were to request your personal data, TorGuard would have nothing to hand over.
We contacted TorGuard’s customer support and were informed that it would only comply with an “official court ordered ruling,” and, even then, it would only be able to submit “blank hard drives,” which is reassuring.
TorGuard does not keep any logs, making it a strictly zero-logs VPN service. It does not even temporarily log connection metadata, as is common to manage a VPN network, meaning nothing you do while connected to a TorGuard VPN server can be linked back to you.
Speed & Reliability
Fast speeds on same-country connections
TorGuard’s international speeds have recently taken a bit of a hit, so although it still provides fast speeds if you’re connecting to a nearby VPN server, it doesn’t match up to the super-quick overall speeds offered by some of our fastest VPN services.
If you’re just looking for a VPN service for general browsing and streaming, though, TorGuard will most definitely do the job.
Speed results from our physical location in London (100Mbps fibre optic connection) to a London test server.
Before using TorGuard:
When connected to TorGuard:
Download speed without TorGuard: 91.18Mbps
Download speed with TorGuard: 85.76Mbps
Our download speed loss when TorGuard is running: 6%
TorGuard’s speedy uploads and snappy same-country ping times of just 9ms make it an excellent choice for torrenters and gamers alike, too. We also found its connections to be very reliable with no sudden drops in speed.
Here are the average speeds you can expect from TorGuard from a handful of popular locations (connecting out from the UK):
- USA: 34Mbps (download) & 35Mbps (upload)
- Germany: 74Mbps (download) & 63Mbps (upload)
- Singapore: 31Mbps (download) & 20Mbps (upload)
- Australia: 20Mbps (download) & 10Mbps (upload)
Check out How We Test VPNs for a more detailed look at how we measure overall VPN performance.
Choose from 64 cities in 51 countries
TorGuard has 51 countries in its VPN server network, meaning you shouldn’t have a problem finding one no matter where you are in the world.
We don’t know exactly how many IP addresses TorGuard maintains, but with over 3,000 servers on offer it’s it’s very unlikely you’ll experience any sort of server congestion.
A choice of servers in 10 US cities isn’t the best we’ve seen from a VPN service but TorGuard has a good spread of locations covering the entire country. These are:
- Central – Chicago, Dallas
- East – Atlanta, Miami, New Jersey, New York
- West – Las Vegas, Los Angeles, San Francisco, Seattle
There’s also city-level choice in a handful of other countries such as Canada, Hong Kong, India, Israel, and Singapore, all of which have two different cities to choose from. It’s pretty unusual to see no city-specific servers in the UK, though.
Unfortunately TorGuard lacks significant VPN server options in South America (two servers in Brazil and Chile) and Africa (two servers in Egypt and South Africa), so users based there should try a different VPN provider. We’d recommend PureVPN and its enormous range of VPN server locations.
Streaming & Torrenting
Great for torrenting but no Netflix or BBC iPlayer
TorGuard isn’t a reliable VPN service for streaming unless you’re willing to pay an extra $7.99 per month for a dedicated streaming IP address.
TorGuard also doesn’t work with Netflix anymore – we used to be able to access Netflix on a handful of US servers, however in our most recent tests all the ones we tried out were blocked.
BBC iPlayer remains blocked on TorGuard’s VPN servers too, as has been the case for several months now.
Safe choice for users in China
You can enable STunnel by simply ticking a box in TorGuard’s app, and it will add a second layer of encryption to your VPN connection
This means that using TorGuard makes it easier for you to bypass the so-called Great Firewall of China and access government-blocked content. According to TorGuard’s user forums, it works pretty well if you connect to its Hong Kong, Japan, Singapore, Taiwan, or US servers.
Just beware that TorGuard’s website is currently blocked in China, though, so be sure to download the VPN before you travel.
TorGuard is also a reliable VPN service for users in other high-censorship countries like Iran, Turkey, and Saudi Arabia.
Platforms & Devices
Can be installed on all popular platforms, including routers
You can also install TorGuard on your router (check out our handy router installation guide here), or buy a pre-configured router from TorGuard’s website if you’d rather do that.
Games Consoles & Streaming Devices
You can use TorGuard with a wide range of games consoles and streaming devices by connecting them to a router that’s running the VPN software. There’s also a custom TorGuard VPN app for the Amazon Fire TV and Stick, which is incredibly easy to download and install onto your device.
If you’re looking for more of a plug-and-play solution, you should check out PrivateVPN.
Encryption & Security
Provides an incredibly high level of privacy
DNS Leak Blocking
IPV6 Leak Blocking
Supports TCP Port 443
VPN Kill Switch
WebRTC Leak Blocking
Please see our VPN Glossary if these terms confuse you and would like to learn more.
TorGuard is a very secure VPN service and will keep you incredibly safe online. Not only does it use the highest level of encryption, AES-256, but the TorGuard Windows app also defaults on startup to OpenVPN, the strongest VPN connection protocol and our personal favorite.
TorGuard also has a VPN kill switch and operates its own DNS servers, ensuring your personal information is protected. There’s a ton of advanced settings to satisfy even the most security-conscious users as well, including:
- App Kill (terminates listed apps when VPN disconnects)
- Custom proxy servers
- Dedicated IP addresses
We were pleased to see no DNS or IP leaks with TorGuard in our latest tests, too.
Ease of Use
More suited to experienced VPN users
How to Install & Set Up TorGuard
TorGuard’s custom VPN apps are best for those looking to fine-tune every aspect of the app, right down to the level of handshake encryption being used.
Disregarding the cluttered design, we can confidently say that TorGuard works well and does the job with minimal fuss. The apps operate on the OpenVPN protocol and you can manually select UDP or TCP if you require.
TorGuard has a lot of advanced settings, but thankfully these are very sensibly organized within the apps. These enable you to add extra layers of security, switch to using TorGuard’s proxy servers, or even execute custom scripts.
Using TorGuard is as easy as downloading and installing the VPN app from the website. Simply sign up for a TorGuard account, visit the downloads section and click the button for the device you wish to use the VPN on.
Live chat and loads of useful online info
TorGuard has good enough customer support for a budget VPN service. The website is full of useful information but it can be difficult to navigate, plus there’s no real effort by TorGuard to explain complex concepts or use simple English. The forums are good for specific questions, though.
TorGuard also offers a live chat feature, which is great to see at this price-point – be aware though, this isn’t available 24/7. Support agents use pre-written responses but generally come across pretty friendly, and TorGuard also offers speedy email support if you’d rather use that.
Pricing & Deals
Very reasonable on the longer plans
TorGuard Pricing Plan
TorGuard costs $9.99 if you just sign up for a single month, which is pretty reasonable compared to other VPN services, but bigger savings can be found on longer plans. Both the six and 12-month plans are just $4.99 per month, saving you 50%.
Further savings can be found on the 24-month plan, though – but TorGuard’s website hides it.
Click on any payment plan and you’ll be taken through to ‘Step 2’ of the sign up process. There you’ll see an option to choose the billing cycle – the final option is ‘$99.99USD Biennially’, which equates to a healthy 58% off the standard monthly rate.
TorGuard doesn’t offer a free trial but there is a seven-day money-back guarantee you can take advantage of. This is completely ‘no questions asked’ and TorGuard will refund your payment if you are “less than 100% satisfied” with the VPN service.
According to TorGuard’s customer support team, you can expect your money to be refunded to your account within 3-4 days.
TorGuard offers an extensive range of payment options including all major credit and debit cards, PayPal and a long list of cryptocurrencies. Options such as Alipay and Neosurf are also available through its partnership with Paymentwall.
The Bottom Line
Do We Recommend TorGuard?
No logs, a large number of servers and IP addresses, fast local download speeds, and it even works in China: TorGuard is an impressive VPN, and its high score reflects how much it impressed us.
That’s not to say it’s perfect, though. TorGuard’s international connection speeds are slow, the apps look old, and it can’t be trusted to consistently unlock Netflix.
Alternatives to TorGuard
Where TorGuard fails, ExpressVPN excels. ExpressVPN has the cleanest, simplest VPN app going, it never fails to unlock Netflix, and its international speeds are the best we've recorded. Read ExpressVPN review
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very good service
I've used TorGuard 6yrs now top package 5 lic's inc email etc, only had 2 problems ever 1 I did by being a muppet and using the wrong PNP setting and port number, the other was a billing mistake as at their end, for that as they screwed my date up for rebilling took 1 hour to fix and I got that and 1 year free as a sorry, the 24/7 help is great but the pop up on each visit can get to you if your a long term clients they very helpful and will email you tips or pointers on request , I have 2 x 80/20mb lines at home 1x home 1 x work 2 diff isps i get full speed off both , their DNS leak checker works and the other tools , also you can use sites like tools extra to back those comments up
Be aware they dont give refund!
Be aware they dont give refund!, before i make purchase they offfer 7 days refund but after purchase on first day of subscription! i make request for refund theay say theay cannot beacuse refund abuse is currently being attempted by many users? Why they misleading people that they offer 7 days refund? be aware that TorGuard dosent offer refund!