TorGuard is a well-established VPN service that’s been around since 2012, but does that make it one of the best?
We put its promise of “complete privacy” to the test, and in this TorGuard review we’ll answer all the important questions you have, like:
- How secure is TorGuard VPN?
- Does it keep logs?
- How do you use TorGuard?
- Does it work with Netflix?
- And will it work (well) in China?
Before we give you all these answers, though, here’s a brief overview of TorGuard VPN’s main pros and cons:
TorGuard Pros & Cons
TorGuard Key Summary
|Top Download Speed||85Mbps|
|Logging Policy||No Logs|
|IP, DNS or WebRTC Leaks||No|
|Jurisdiction||US (Five-Eyes Member)|
|Works in China||Yes|
|Cheapest Price||$4.99/mo over 12 Months|
Now it’s time to dig deep so that you find out if TorGuard is the right VPN service for you.
Lets start by looking at the results of our speed tests.
About & Logging Policy
Who is TorGuard?
TorGuard, which is based in Florida (USA), was founded in 2012 and is owned by VPNetworks LLC, although we couldn’t find much information about this company.
Usually, being based in the US isn’t ideal for a VPN service, but TorGuard’s zero-logs policy means that even if law enforcement request your personal data from TorGuard, it wouldn’t have nothing anything to hand over.
We contacted TorGuard’s customer support, which told us that it would only comply with an “official court ordered ruling” and, even then, it would only be able to submit “blank hard drives.”
Back in May 2019, TorGuard filed a legal complaint against NordVPN accusing them of blackmail and a potential DDoS attack. The case is still ongoing, but as far as we’re aware, TorGuard has yet to provide evidence to support its allegations.
TorGuard does not keep any logs, making it a strictly no logs VPN service.
What’s more, it doesn’t even temporarily log connection metadata, which isn’t uncommon among VPN services. This means nothing you do while connected to a TorGuard VPN server can be linked back to you.
Speed & Reliability
Fast short distance speeds
TorGuard’s international speeds have recently slowed down, and although it’s still fast on shorter distances, it can’t compete with the overall speeds of our fastest VPN services.
However, if you want a VPN for everyday browsing, downloading and streaming, TorGuard will do the job.
Speed results from our physical location in London (100Mbps fibre optic connection) to a London test server.
Before using TorGuard:
When connected to TorGuard:
Download speed without TorGuard: 91.18Mbps
Download speed with TorGuard: 85.76Mbps
Our download speed loss when TorGuard is running: 6%
TorGuard’s speedy uploads, and same-country ping times of just 9ms, make it a great choice for torrenting and gaming.
Also, we didn’t suffer from any connection or speed drops while connected. Big plus in terms of reliability.
Here are the average speeds you can expect from TorGuard for the popular locations below (connecting from the UK):
- USA: 34Mbps (download) & 35Mbps (upload)
- Germany: 74Mbps (download) & 63Mbps (upload)
- Singapore: 31Mbps (download) & 20Mbps (upload)
- Australia: 20Mbps (download) & 10Mbps (upload)
See how we test VPNs for an in-depth look at how we measure overall VPN performance.
Choose from 64 cities in 51 countries
TorGuard operates 3,000 in 51 countries, covering most popular nations.
We don’t know the exact number of IP addresses, but given the number of servers in its network, it should at least have 3,000.
A choice of servers in 10 US cities isn’t the best we’ve seen from a VPN service, but TorGuard has a good spread of locations covering the entire country.
- East coast: Atlanta, Miami, New Jersey, New York
- West coast: Las Vegas, Los Angeles, San Francisco, Seattle
- Midwest & South: Chicago, Dallas
There’s also city-level choice in a handful of other countries (two cities each), such as:
It’s pretty unusual to see no city-specific servers in the UK, though.
Also, TorGuard lacks significant VPN server options in South America (two servers in Brazil and Chile) and Africa (two servers in Egypt and South Africa).
If you’re located there, or want to connect to those regions, CyberGhost VPN and its much wider range of server locations will better meet your needs.
Streaming & Torrenting
Good for torrenting but no Netflix or BBC iPlayer
TorGuard isn’t a reliable VPN service for streaming, unless you want to pay an extra $7.99 per month for a dedicated streaming IP address (not good for privacy, though).
Unfortunately, it doesn’t work with Netflix anymore, although it previously worked on a handful of US servers.
Also, TorGuard can’t unblock BBC iPlayer, which has been the case for several months.
Safe choice for users in China
You can enable STunnel by simply ticking a box in the TorGuard app’s settings, which adds a second layer of encryption to your VPN connection.
So, using TorGuard makes it easier to bypass the so-called Great Firewall of China and unblock web content.
According to TorGuard’s user forums, it works pretty well if you connect to its Hong Kong, Japan, Singapore, Taiwan, or US servers.
Just beware that TorGuard’s website is currently blocked in China, though – make sure you download the VPN before you travel.
You can also use TorGuard in other highly-censored countries like Iran, Turkey, Saudi Arabia and the UAE.
Platforms & Devices
Can be installed on all popular platforms, including routers
TorGuard has VPN applications for:
- Microsoft Windows
It has has an app for Linux devices – it’s one of very few VPNs to provide a native GUI client for every distro of Linux.
You can also set up TorGuard on your home router (read our VPN router installation guide here), or you can buy a pre-configured router from TorGuard’s website.
Games Consoles & Streaming Devices
You can use TorGuard with a wide range of games consoles and streaming devices, by connecting them to a router that’s running the VPN software.
There’s also a custom TorGuard VPN app for Amazon’s Fire TV Stick, which is very easy to download and install onto your Firestick.
TorGuard also includes proxy extensions for both Google Chrome and Mozilla Firefox browsers.
TorGuard’s addons are not true VPN extensions as they won’t encrypt your browser traffic. For extra security, use them with TorGuard’s desktop app running at the same time.
Encryption & Security
High levels of privacy
DNS Leak Blocking
IPV6 Leak Blocking
Supports TCP Port 443
VPN Kill Switch
WebRTC Leak Blocking
Please see our VPN Glossary if these terms confuse you and would like to learn more.
TorGuard is a very secure VPN service and it will keep you safe online.
Not only does it use the highest level of encryption, AES-256, but the TorGuard Windows app also defaults on startup to OpenVPN, currently the strongest VPN protocol.
TorGuard also features a VPN kill switch, and it owns its DNS servers, ensuring your personal data is protected.
And, there’s a ton of advanced settings to satisfy even the most security-conscious users as well, including:
- App Kill (shuts down listed apps when VPN disconnects)
- Custom proxy servers
- Dedicated IP addresses
And to top it off, we didn’t detect any DNS or IP leaks in our latest tests.
Ease of Use
More suited to experienced VPN users
How to Install & Set Up TorGuard
TorGuard’s custom VPN apps are best for those looking to fine-tune every aspect of the app, right down to the level of handshake encryption being used.
Disregarding the cluttered design, we can confidently say that TorGuard works well and does the job with minimal fuss. The apps operate on the OpenVPN protocol and you can manually select UDP or TCP if you require.
TorGuard has a lot of advanced settings, but thankfully these are very sensibly organized within the apps. These enable you to add extra layers of security, switch to using TorGuard’s proxy servers, or even execute custom scripts.
Using TorGuard is as easy as downloading and installing the VPN app from the website. Simply sign up for a TorGuard account, visit the downloads section and click the button for the device you wish to use the VPN on.
Live chat & useful online resources
TorGuard has decent customer support for a budget VPN service.
The website is full of useful information, but it can be difficult to navigate. There’s also no real effort by TorGuard to explain complex concepts or use simple English.
The forum is good for finding answers to specific questions, though.
It’s good to see live chat is in use, although it isn’t available 24/7. Support agents also tend to use pre-written responses, but generally come across as friendly.
Obviously, you can send a support request via email, and replies are generally quick.
Pricing & Deals
Very reasonable on the longer plans
TorGuard Pricing Plan
TorGuard costs $9.99 if you just sign up for a single month, which is pretty reasonable compared to other VPN services, but bigger savings can be found on longer plans. Both the six and 12-month plans are just $4.99 per month, saving you 50%.
Further savings can be found on the 24-month plan, though – but TorGuard’s website hides it.
Click on any payment plan and you’ll be taken through to ‘Step 2’ of the sign up process. There you’ll see an option to choose the billing cycle – the final option is ‘$99.99USD Biennially’, which equates to a healthy 58% off the standard monthly rate.
TorGuard doesn’t offer a free trial but there is a seven-day money-back guarantee you can take advantage of. This is completely ‘no questions asked’ and TorGuard will refund your payment if you are “less than 100% satisfied” with the VPN service.
According to TorGuard’s customer support team, you can expect your money to be refunded to your account within 3-4 days.
TorGuard offers an extensive range of payment options including all major credit and debit cards, PayPal and a long list of cryptocurrencies. Options such as Alipay and Neosurf are also available through its partnership with Paymentwall.
The Bottom Line
Do We Recommend TorGuard?
No logs, a good number of servers, fast local download speeds, and it even works in China: overall, TorGuard is a very good VPN.
It’s not perfect, though. TorGuard’s international speeds need to improve, the apps look old, and it doesn’t consistently unlock Netflix or iPlayer.
Basically, it’s a good VPN for torrenting but not for streaming. So, if you want a full-package VPN then the two VPN services below will certainly please you more.
Alternatives to TorGuard
Where TorGuard fails, ExpressVPN excels. ExpressVPN has the cleanest, simplest VPN app going, it never fails to unlock Netflix, and its international speeds are the best we've recorded. Read ExpressVPN review
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very good service
I've used TorGuard 6yrs now top package 5 lic's inc email etc, only had 2 problems ever 1 I did by being a muppet and using the wrong PNP setting and port number, the other was a billing mistake as at their end, for that as they screwed my date up for rebilling took 1 hour to fix and I got that and 1 year free as a sorry, the 24/7 help is great but the pop up on each visit can get to you if your a long term clients they very helpful and will email you tips or pointers on request , I have 2 x 80/20mb lines at home 1x home 1 x work 2 diff isps i get full speed off both , their DNS leak checker works and the other tools , also you can use sites like tools extra to back those comments up
Be aware they dont give refund!
Be aware they dont give refund!, before i make purchase they offfer 7 days refund but after purchase on first day of subscription! i make request for refund theay say theay cannot beacuse refund abuse is currently being attempted by many users? Why they misleading people that they offer 7 days refund? be aware that TorGuard dosent offer refund!