Does Norton Secure VPN Work with Netflix?

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Callum oversees how we test and review VPN services. He's a member of the IAPP, and his advice about VPNs has featured in Forbes and the Internet Society. Read full bio

Our Verdict

Norton Secure VPN works with Netflix US, but it’s not the most reliable VPN for streaming in other countries. It has a very limited server network, doesn’t use a kill switch, and the company is clear that unblocking Netflix is not its priority. Overall, there are far better VPNs for Netflix than Norton Secure.

illustration of a tv branded with the Norton Secure VPN logo, struggling to load Netflix

Netflix is available in 190 countries and territories. However, what’s available depends on where you’re accessing the internet from. For example, only subscribers located in the UK can stream the sci-fi series Doctor Who, while only US audiences can watch Parks and Recreation.

The best workaround for this problem is to use a VPN. A virtual private network (VPN) lets you hide your IP address and replace it with one from a country of your choosing. This makes Netflix and other streaming services think you’re located in a different country, and gives you access to a wider catalog of movies and TV shows.

Unfortunately, you can’t use just any VPN to access Netflix. In an effort to enforce its licensing agreements, Netflix now seeks to block subscribers from using VPNs or proxy servers. This ban means that only the best VPNs reliably work with Netflix.

We put Norton Secure VPN through our extensive testing process and found that it successfully unblocks Netflix US. However, it isn’t very reliable and there are far better options if you’re looking for a VPN to stream with.

In this guide, we’ll tell you everything you need to know about Norton VPN and Netflix. Alternatively, you can read our guide to the best VPNs for Netflix in 2020.

Is Norton Secure VPN Good for Netflix?

Norton Secure VPN unblocks Netflix US, which is the largest content library there is. The VPN delivers fast connection speeds and is one of the cheaper services on the market.

That said, we don’t recommend Norton VPN for streaming. It offers a small server network covering just 31 countries, which makes it easy for streaming services like Netflix to block.

In addition, Norton makes it clear on its website that unblocking streaming services is not one of its priorities. While some VPN providers create dedicated resources to help you work around Netflix blocks, Norton simply advises you to “disconnect Norton Secure VPN before you access the streaming services or apps.

screenshot of Norton saying to disconnect Norton Secure VPN before using streaming services

Norton Secure VPN is not a reliable choice for unblocking Netflix

Netflix is always finding new ways to identify and ban VPN services, and with Norton’s lack of commitment to unblocking streaming sites and its small server network, we don’t believe it will continue to work with Netflix for much longer.

For the time being, however, Norton VPN does work with Netflix US. You can use it to stream TV shows like The Office and movies like Django Unchained.

Here is a detailed look at how well Norton Secure VPN works with Netflix:

Server Network Size

To reliably unblock Netflix, you need a VPN with a large and constantly expanding server network. Unfortunately, Norton Secure VPN’s offering is relatively small compared to other VPN providers we’ve tested.

Norton offers around 1,500 servers in just 31 countries, with no city-level choice in any of them. For reference, our recommended VPN for Netflix, ExpressVPN, offers over 3,000 servers spread across 94 countries and 160 cities.

Screenshot of Norton Secure VPN desktop app server locations

Since Netflix continues to dedicate a lot of resources to blocking VPN servers, it’s likely only a matter of time before it identifies and blocks Norton Secure VPN completely.

We’d encourage Norton to increase the size of its server network in order to become a more reliable option for Netflix. However, this seems unlikely given the company’s apparent lack of commitment to streaming.

We’d also like to see Norton improve the global coverage of its network. Currently, the VPN has servers in many popular locations in North America and Western Europe, but provides very few options in Asia and Oceania. There’s also only one server in South America (Brazil) and one in Africa (South Africa). Without a server in these countries, you are unable to access Netflix content exclusive to that region.

Connection Speeds

Finding a workaround for Netflix’s geographical restrictions is only the first step. You also need a VPN with fast enough speeds for high-quality streaming and minimal buffering.

Netflix recommends a minimum of 3Mbps for standard-definition content and 5Mbps for 1080p Full HD content. To stream in 2160p 4K (the highest quality available), you’ll need at least 25Mbps.

screenshot of Netflix's minimum speed recommendations

Using a VPN always comes with a degree of speed loss, simply because your internet traffic has to make a longer round-trip. However, the performance drop is minimal when using a good-quality VPN.

Norton Secure VPN is very fast on local, same-country connections. In our latest round of testing, we saw a speed loss of only 8%, which is as good as almost any VPN out there.

It’s less impressive on long-distance connections, which can be more important for Netflix streaming. Our speed dropped from 97Mbps to 38Mbps when connecting from the UK to the US. That’s a performance decrease of around 61%.

Although these speeds were still fast enough to enjoy Netflix in Ultra HD, they might become an issue when downloading videos to watch later or when you’re on a slower connection.

Here’s how Norton Secure VPN compares to some other popular VPNs when connecting from the UK to the US:

VPN Provider Avg. Download Speed Avg. Speed Loss
CyberGhost 26Mbps 74%
ExpressVPN 77 Mbps 20%
Hotspot Shield 79Mbps 17%
NordVPN 74Mbps 21%
Norton Secure VPN 38Mbps 61%

Encryption Strength & Advanced Security Features

Norton is one of the world’s biggest cybersecurity firms, perhaps best known for its antivirus software. It’s therefore disappointing and surprising that Norton Secure VPN lacks the essential security features and encryption standards that we expect from a secure and safe VPN.

Norton VPN does use the gold standard VPN protocol OpenVPN, but refuses to disclose which encryption cipher it uses. We urge every VPN provider to use the unbreakable AES-256 cipher to secure their users’ data. However, when we questioned Norton’s customer support team, they couldn’t tell us what encryption was being used.

While our tests showed that Norton Secure VPN does not leak your IP or DNS data, the service does use third-party DNS servers, which isn’t the safest option when it comes to protecting user privacy. You can read our simple explainer on DNS leaks here.

Another issue is that Norton Secure VPN doesn’t include a kill switch. A VPN kill switch is essential for ensuring user privacy, as it prevents your identity from being exposed if your internet connection drops.

While these security issues aren’t likely to be a problem if you’re only interested in using your VPN for streaming, they’re still worth being aware of. There are far safer alternatives that work with Netflix just as well as – if not better than – Norton Secure VPN.

Device Compatibility

Two screenshots of Norton Secure VPN mobile app side by side

Norton Secure VPN offers custom apps for all the major desktop and mobile platforms:

  • Microsoft Windows
  • Apple MacOS
  • Apple iOS
  • Google Android

Unfortunately, that’s where support ends. There are no apps for Linux-based systems, game consoles, smart TVs, or Amazon Fire TV Stick. There aren’t any workarounds available to support these platforms either, so you won’t be able to use Norton Secure VPN to stream Netflix on your TV.

The cheapest subscription plan, normally costing $3.33 per month, only allows you to use one device. More expensive plans are available which cover up to five or 10 devices.

SUMMARY

Norton Secure VPN is an okay VPN for streaming Netflix US. But there are similarly-priced options with faster international connections speeds, stronger security, and better device-compatibility than Norton Secure.

How to Use Norton Secure VPN with Netflix

Here’s how to stream American Netflix with Norton Secure VPN:

  1. Register for a Norton Secure VPN subscription.
  2. Download the app for your device from your Norton account page. Complete the installation process, and log in.
  3. Launch the app and select the United States as your virtual location. On mobile, you can do this by tapping the Location icon at the top of the screen and navigating to the ‘Regions’ page. On desktop, you’ll find the setting in the Virtual Location tab on the app.
  4. Once connected, open the Netflix app or website. If your chosen VPN server isn’t blocked, you should be able to start watching US Netflix.

If you encounter any issues, such as the Netflix error m7111-5059, check our troubleshooting tips below.

EXPERT TIP: Visit uNogs.com to see which Netflix library features the show you want to watch.

Norton VPN Not Working with Netflix?

How to unblock Netflix proxy error.

Netflix’s “Streaming Error” message.

Netflix regularly blocks IP addresses known to belong to VPN providers. It does this in order to enforce the licensing agreements it has with production studios, which restrict certain shows to certain regions.

The most common error encountered when attempting to stream Netflix with a VPN is the error code m7111-5059 – otherwise known as the Netflix proxy error. If you’re experiencing this error, you can try the following workarounds:

Connect to a new VPN server

Netflix blocks VPNs by identifying and blacklisting the IP address of each server. It’s sometimes the case that some of a provider’s servers are blocked while other ones are still able to stream.

To connect to a new Norton Secure VPN server:

  1. Open the Norton Secure VPN app and disconnect the service.
  2. Tap the Virtual Location tab on desktop or the Location icon at the top of the mobile app.
  3. Select a new geographical location to connect to. You could either choose the same one or check uNogs.com to see if what you want to stream is available in a different country.
  4. Navigate to Netflix and try again.

You may have to try this a few times to find a server that isn’t being blocked.

Contact Norton Customer Support

Since Norton doesn’t support streaming through its VPN servers, you’re unlikely to get much help for Netflix error code m7111-5059 from the customer support team. However, if you’re experiencing any other issues, it is worth a try.

Unfortunately, our experts did find Norton’s customer support to be lacking. There aren’t many online troubleshooting resources, the live chat agents are slow to respond, and when they did we found their general VPN knowledge to be disappointing.

NOTE: We regularly review and update the information provided on Top10VPN.com, but the situation can change very quickly. This is especially likely to be the case with a VPN provider like Norton Secure VPN, given its relatively small server network.

How Does Norton Secure VPN Compare to Other Netflix VPNs?

Norton Secure VPN did work with Netflix when we tested it, but it is unreliable and certainly isn’t the best VPN you can use for streaming.

The VPN’s connection speeds are generally quite impressive, but its small server network, lack of advanced security features, and Norton’s clear disinterest in unblocking Netflix mean that there are much better options.

Here are some alternative VPN services, all of which are much better for streaming Netflix than Norton Secure VPN:

VPN Provider Cheapest Monthly Cost Unblock US Netflix? No. Of Netflix Libraries Avg. International Speed Loss (US)
Windscribe Pro $4.08 Yes 42 32%
ExpressVPN $6.67 Yes 19 20%
Surfshark $1.99 Yes 15 45%
Norton Secure VPN $3.33 Yes 1 61%

ExpressVPN – The #1 VPN for Netflix

ExpressVPN is not only the best VPN for Netflix, it is also the best VPN service we’ve ever tested. It offers blisteringly fast speeds, top-tier AES-256 and OpenVPN security, and is compatible with all types of devices, including games consoles and streaming boxes.

ExpressVPN unblocks Netflix in 19 different countries, including Netflix US, Netflix UK, and Netflix Japan.

Over many years of regularly testing ExpressVPN, we’ve never had a problem accessing streaming services and watching videos in high-quality with little-to-no buffering.

Where Norton Secure VPN lacks security features, ExpressVPN excels. The VPN comes with an effective kill switch and uses obfuscation technology to hide VPN traffic among regular HTTPS traffic. We also love its proprietary ‘Trusted Server’ technology that ensures users information is never stored on the server’s hard drive.

Although ExpressVPN is more expensive than Norton Secure VPN, we believe it is well worth the money. It works superbly well with Netflix, is based in a safer jurisdiction, and is even great for torrenting — whereas Norton Secure VPN does not.

Read our full ExpressVPN review to learn more.

Windscribe – Unblocks the Most Netflix Libraries

Windscribe Free logo in our Windscribe Free VPN review

Windscribe is an excellent choice for streaming. You can use it to unblock more than 40 Netflix libraries around the world – the most we’ve seen among VPN providers.

Windscribe offers good speeds for streaming and, unlike Norton Secure VPN, there are native apps available for smart TVs and Amazon Fire TV Stick.

Windscribe’s free-tier is also the only truly free VPN that works with Netflix. It unblocks 10 Netflix libraries, including Netflix US, but be aware that it comes with a 10GB data cap that will only let you stream around 4 hours of movies and TV shows each month. Read our guide to free VPNs for Netflix to find out more.

Overall, Windscribe is one of the best VPNs for Netflix and is a very good all-round service.

Check out our complete Windscribe review to learn more.

Surfshark – The Best Budget VPN for Netflix

Surfshark

Surfshark is a cheap VPN that works extremely well with Netflix. It unblocks 15 libraries, and has no bandwidth limitations or data caps, and delivers speeds that are on par with other leading VPN providers.

Although Surfshark’s network is of similar size to Norton Secure VPN, it has servers in twice the number of countries. While none of the servers are specifically optimized for streaming, we found that almost all of them worked flawlessly with Netflix, as well as a number of other streaming sites such as Disney+, Amazon Prime Video, and BBC iPlayer.

To find out more about using Surfshark for Netflix, read our in-depth guide.

About the Author


  • Headshot of Top10VPN.com Site Editor Callum Tennent

    Callum Tennent

    Callum oversees how we test and review VPN services. He's a member of the IAPP, and his advice about VPNs has featured in Forbes and the Internet Society. Read full bio