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Avira Phantom VPN Review

 40% 
(1 User reviews)
Avira Phantom VPN screenshot
Simon Migliano Head of Research at Top10VPN

Simon is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times, CNet and more. Read full bio

Ask Simon about Avira Phantom VPN

Our Verdict

Avira Phantom VPN is a basic VPN available on its own or as part of a security suite. It masks your IP address and keeps you private online, with good short-distance speeds. It has very few advanced features, though, and only unblocks US netflix on mobile.

Overall Rating: 6.4/10

Avira is well-known for its antivirus software, and in 2016 it ventured into the world of VPNs with the introduction of Avira Phantom VPN.

This self-proclaimed ‘ultra-secure’ VPN service has received mixed reviews, like many other VPNs launched by antivirus companies.

Overall, Avira Phantom VPN Pro (the paid version) is average. It’s a basic service, which offers security and is okay for torrenting but not much else. It does unblock US netflix, though.

Avira also offers a more limited free VPN service with a 1GB monthly data cap. You can read our review of Avira Free VPN here.

Avira Phantom VPN Pros & Cons

Pros

  1. Moderately fast same-country speeds
  2. Fast torrenting on free & paid plans
  3. Protection against DNS leaks
  4. Simple, streamlined VPN apps
  5. Connect securely to 25 countries
Cons
  1. No access to Netflix or BBC iPlayer
  2. Small VPN server network
  3. Very limited customer support
  4. Apps lack advanced settings

Avira Phantom VPN Key Data

Data CapSpeedLogging PolicyData LeaksJurisdictionServersIP AddressesCountriesUS NetflixTorrentingWorks in ChinaSupportCheapest PriceOfficial Website
PremiumFree
None1GB
73Mbps51Mbps
Anonymous Server Usage DataAnonymous Server Usage Data
NoNo
Germany (14-Eyes Member)Germany (14-Eyes Member)
52+52+
52+52+
3838
NoNo
PermittedRestricted
NoNo
24/7 Live ChatOnline Resources Only
$6.50/mo over 12 MonthsN/A
Avira.com

Avira Phantom VPN Pro Category Ratings

We test and review every VPN in eight key areas. Here’s how Avira Phantom VPN Pro performs in each category:

  • Privacy & Logging Policy: 9.0/10
  • Encryption & Security: 7.2/10
  • Speed & Reliability: 6.0/10
  • Streaming & Torrenting: 5.0/10
  • Bypassing Censorship: 4.3/10
  • Ease of Use: 7.4/10
  • Customer Support: 7.0/10
  • Price & Value for Money: 6.0/10

To learn more about our methodology, read our full VPN testing process.

Is Avira VPN safe?

About & Logging

Privacy & Logging Policy Rating: 9.0/10

Avira was founded in 2006, but its anti-virus software was developed back in 1986 by its predecessor, H+BEDV Datentechnik GmbH. Avira launched Avira Phantom VPN in 2016.

It isn’t the only security software company to create a VPN product: McAfee (see our review), Kaspersky VPN(read more here) and other antivirus services have launched their own VPNs.

Avira’s headquarters are located in Tettnang, Germany. It also has offices in China, the Netherlands, Romania, and the US.

Germany isn’t the ideal jurisdiction for a VPN service. It falls under EU data retention laws and is also part of the 14 Eyes intelligence-sharing alliance. However, Avira Phantom’s very minimal logging policy means this isn’t too much of a concern.

Avira also states in its privacy policy that it will comply with data requests from public authorities, but it can’t hand over any personally-identifiable information as it doesn’t store any.

In December 2020 NortonLifeLock, which operates Norton VPN (read our review), acquired Avira.

Logging Policy

Avira Phantom logs the bare minimum of connection metadata in order to ensure the service operates as well as it possibly can. Annoyingly, however, there is no link to the privacy policy on the homepage of Avira’s website.

We eventually found it after some digging. The only information Avira Phantom collects is:

  • Total amount of bandwidth consumed
  • Amount of time a user is online
  • Whether the account is Free or Premium

Avira Phantom VPN does not log or monitor your browsing activity, IP address, or the VPN server you connect to, meaning there’s no way of it tracking your online activity back to you.

You can also choose to send Avira your diagnostic data to help with product improvements, however this is totally optional and can be switched off in the settings menu of the VPN app.

Pretty quick on same-country connections

Speed & Reliability

Speed & Reliability Rating: 6.0/10

Avira Phantom’s speeds have really improved in recent months, especially if you’re planning on connecting to a server in the same country as your physical location.

However, Avira VPN is still struggling over longer distances. It’s simply unable to compete with our fastest VPN services on connections from the UK to the US and Asia.

It will still be more than quick enough for most everyday users, even if you’re planning on using the VPN on multiple devices at the same time.

Local Speed Test Results

Before using Avira Phantom VPN:

  1. Download97.18Mbps
  2. Upload99.3Mbps
  3. Ping2ms

When connected to Avira Phantom VPN:

  1. Download73.13Mbps
  2. Upload84.95Mbps
  3. Ping4ms

Avira VPN’s latency was surprisingly low, making it a solid choice for keen gamers – we recorded around 4ms latency connecting to its UK server (we test from London). Good same-country upload speeds mean it’s not too bad for torrenting either.

Avira isn’t the most reliable VPN service we’ve seen – we still experienced very few connection drops and speeds did vary more between tests.

Connecting out to various worldwide locations from the UK, these are the average speeds we experienced:

  • USA: 19Mbps (download) & 32Mbps (upload)
  • Germany: 64Mbps (download) & 33Mbps (upload)
  • Singapore: 11Mbps (download) & 10Mbps (upload)
  • Australia: 9Mbps (download) & 11Mbps (upload)

52 cities spread over 38 countries

Server Locations

Globe with a blue flag
38Countries
Image of a city landscape
52Cities
Image of a pink marker
52+IP Addresses

Avira VPN has a limited server network covering a fairly limited 38 countries.

We were also unable to find out exactly how many individual servers and IP addresses Avira maintains. We asked Avira for more information, but they refused to disclose any specific details. This likely means the overall number of servers and IP addresses is small, which can lead to slower speeds at busy times.

Avira VPN’s server coverage is best in Europe, which accounts for 24 of its total locations. There’s four server locations in Asia (Hong Kong, India, Japan, and Singapore), but only one in South America (Chile), and none at all in Africa.

The only two countries with city-level choice are Australia (Melbourne and Sydney) and the US. US-based users can choose from Avira Phantom servers in 12 different cities, including:

  • Atlanta
  • Chicago
  • Dallas
  • Las Vegas
  • Los Angeles
  • Miami
  • New York City
  • Newark
  • Phoenix
  • San Francisco
  • Seattle
  • Washington DC

12 US cities is impressive considering Avira’s small server network. However, we would have traded this to see Avira Phantom Pro serve a wider range of countries.

Avira works with US Netflix on mobile only

Streaming & Torrenting

Streaming & Torrenting Rating: 5.0/10

If you’re looking for quick, one-click access to major streaming services, Avira Phantom isn’t the right VPN for you.

The VPN service seems to only be capable of streaming the US Netflix library, and then only from iOS and Android devices (this works in the free mobile apps too). It’s a big one, and we’re glad that it can at least do that, but we want to see more.

Unfortunately Avira’s sole UK VPN server has never unblocked BBC iPlayer, either.

Decent Choice for Torrenting

Avira Phantom VPN Pro is a decent choice for torrenting and P2P file sharing.

While Avira’s website confirms that its VPN can be used for torrenting, there’s no additional information about this.

Nevertheless, Avira’s minimal logging policy, decent same-country speeds, and its VPN kill switch are good features for anonymous P2P activity.

Avira has done well in our torrenting benchmark tests, too, but it isn’t the fastest available. For the fastest and more secure file-sharing experience, use one of these VPNs for torrenting, instead.

Avira Free on the other hand is by far the fastest free VPN we’ve tested for torrenting, although it’s 1GB data cap will hold you back significantly.

Won’t work in China or Turkey

Censorship

Bypassing Censorship Rating: 4.3/10

Avira Phantom VPN doesn’t work in China and in most other highly-censored countries.

Screenshot of a comment on Avira Phantom's user forums

We also can’t recommend Avira Phantom for use in Turkey, Russia, the UAE or Iran.

The service doesn’t have any obfuscation tools to hide your VPN connection. Also, the apps use the OpenVPN protocol, which is very easy for censors to detect and block.

Work with major platforms , but incompatible with routers

Platforms & Devices

Apps

  1. Windows Logo
    Windows
  2. Mac Logo
    Mac
  3. iOS Logo
    iOS
  4. Android Logo
    Android

Avira Phantom provides the usual range of custom VPN apps for various devices, including Windows, MacOS, iOS and Android.

Unlike many other VPN services, Avira isn’t compatible with any routers, meaning you have to download the VPN software onto each of your devices.

At least, Avira allows you to use the VPN on an unlimited number of devices at the same time.

No Firestick App and No Smart DNS

Avira VPN doesn’t offer any dedicated app for Fire TV devices.

It also doesn’t have a Smart DNS solution. Combined with the lack of router support, this means you can’t easily use Avira VPN on devices that don’t support native VPN apps.

If you want a VPN for Apple TV or a VPN for gaming, there are far better choices out there than Avira Phantom. See our review of Surfshark for example, a VPN with a great Smart DNS tool.

Browser Extensions

  1. Chrome Logo
    Chrome

Avira Phantom has recently introduced a browser extension for Google Chrome.

Unlike the proxy extensions many other VPN services provide, this is a true VPN extension that uses the same level of encryption (AES-256) as the desktop client.

It’s great for masking your IP address but it’s not a complete substitute for the desktop VPN app, as it only secures your browser connections.

There is no Firefox add-on, sadly. If you’re a Firefox user, consider using one of these recommended VPN addons, instead.

Secure VPN but lacks advanced settings

Encryption & Security

Protocols
  1. IKEv2/IPSec
  2. OpenVPN (TCP/UDP)
Encryption
  1. AES-256
Security
  1. DNS Leak Blocking
  2. First-party DNS
  3. VPN Kill Switch
Advanced features

    Encryption & Security Rating: 7.2/10

    Although Avira Phantom doesn’t have as many advanced privacy settings as other top-tier services, it will keep you safe online.

    All the native VPN software runs on OpenVPN, the most secure connection protocol, apart from the iOS app, which uses IKEv2. Encryption is ensured via the ‘unhackable’ cipher AES-256.

    The VPN kill switch is a very useful feature, as it protects your IP address in the event of a sudden VPN connection drop.

    The VPN service also operates its own DNS servers rather than renting them from third parties, and protects you against DNS leaks, too.

    Screenshot of Avira's leak test results

    Results from browserleaks.com when connected to one of Avira’s US servers

    If you still want more advanced settings to play with, head over to our IPVanish VPN review.

    Cluttered apps with some usability flaws

    Ease of Use

    How to Install & Set Up Avira Phantom VPN

    Ease of Use Rating: 7.4/10

    Avira Phantom is a very simple one-button VPN that’s almost identical on both desktop and mobile. Avira’s main screen only displays an on/off button and your current virtual location – we would like to see some more connection information here.

    Avira really falls down when it comes to advanced features – or rather its lack of them.

    Aside from a VPN kill switch and the option to automatically secure untrusted WiFi networks, there are no advanced settings at all, putting Avira well behind its rivals in terms of configurable options.

    The Avira Phantom apps also lack any protocol options, and even fails to inform you what protocol you are using. If we didn’t know that Phantom was based on OpenVPN, which Avira confirmed to us, we wouldn’t feel very confident in its security.

    If you’re looking for a VPN with uncluttered and accessible software, Avira is a great choice. However if you like having lots of advanced features to choose from, you’re better off looking elsewhere.

    24/7 live chat makes up for limited resources

    Customer Support

    EmailYes
    Online ResourcesYes

    Customer Support Rating: 7.0/10

    Sadly, Avira Phantom limits personalized customer support to paying users only, meaning free users or potential customers won’t be able to take advantage.

    Thankfully email responses were quick and professional, although clearly it’s company policy not to reveal too many details about Avira’s VPN server network.

    The knowledge base on Avira’s website is pretty limited, with the main feature being a list of a few simple FAQs.

    However we have to admit that when a product is this simple, there’s a limit to the amount of resources that can be created.

    Screenshot of the video tutorials on Avira's website

    The company has recently introduced a handful of video tutorials to the site, which are very helpful and informative.

    The ‘chat bot’ is another recent addition by Avira, but all it ever seemed to do was redirect us to the FAQs or prompt us to leave a message for the customer support team.

    Longest plan is ok value for money

    Pricing

    Price & Value for Money Rating: 6.0/10

    Avira Phantom offers three different pricing plans. They all offer the same features, but the longer you sign up for, the less you pay each month.

    A single month is the most expensive option at $10 and is reduced by 35% to a reasonable $6.50 if you commit to a 12-month plan. That will cost you $78.00 upfront.

    Additionally, you can opt for a mobile-only plan, which costs $5.99 per month, but you’ll be limited to VPN access only on your smartphone.

    Avira Phantom Free

    There’s also a free version of Avira Phantom available.

    For a free service, it offers a reliable service and a strong privacy policy (just like the paid version). It isn’t great for streaming and comes with a 1GB monthly data cap, but it does allow P2P traffic.

    It offers a good service for privacy oriented users who don’t use too much data. Because of this it holds a place in our top five free VPN services.

    1. Monthly

      US$10/mo

      Billed $10.00 every month
    2. 12 months

      US$6.50/mo

      Billed $78.00 every 12 months
      Save 38%

    All plans have 30-day money-back guarantee

    Payment & Refund Options

    Avira offers a 30-day money-back guarantee for those who aren’t satisfied with their purchase, or 14 days for monthly subscribers. This is a genuine ‘no questions asked’ guarantee with no restrictions or fair usage policies, simply contact cleverbridge (Avira’s billing partner) and it will process your refund.

    If you don’t want to commit to a paid plan right away, Avira Phantom also offers a free trial that you can use for as long as you like. This does give you an idea of what Avira is like, but you are limited to a monthly data limit of 500MB and miss out on some key privacy features.

    We love that you don’t have to provide any personal details to access the free service, however Avira offers to double your monthly data allowance if you provide your email address.

    Avira Phantom doesn’t offer a very large range of payment options, particularly in comparison to top-tier VPN providers. It does accept most major credit and debit cards, as well as PayPal, but there is no option to pay using cryptocurrencies or international methods.

    Do We Recommend Avira Phantom VPN?

    The Bottom Line

    It’s difficult to recommend Avira VPN when there are much better VPN services available.

    It certainly beats out most other “antivirus VPNs”, but that’s more or less all it has going for it.

    Its speeds are only ‘ok’ and it won’t unblock niche Netflix libraries or BBC iPlayer. It also won’t work in high censorship nations like China or Turkey.

    Overall, Avira VPN is an ok VPN, built for beginners keen to protect their online privacy. It is also a decent choice for torrenting.

    But, it’s certainly not a good VPN for streaming, though, and it’s more expensive than we would expect for a VPN with it’s limitations.

    Additional research by Liam Mullally

    Alternatives to Avira Phantom VPN

    Private Internet Access logo

    Private Internet Access

    PIA VPN is an extremely fast VPN. If speed is important to you, then this VPN is for you. It's cheaper than Avira, but it works with Netflix and BBC iPlayer, and it's one of the best VPNs for torrenting. Read Private Internet Access review

    NordVPN

    NordVPN

    NordVPN is also a very good alternative to Avira VPN. It's one of the best VPNs for streaming, with access to Netflix and Disney+. It allows torrenting on most servers, and it generally bypasses the strictest of web blocks. Read NordVPN review

    About the Author


    • Simon Migliano Head of Research at Top10VPN

      Simon Migliano

      Simon is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times, CNet and more. Read full bio


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