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HideMyAss! Review

Callum Tennent
By Callum TennentUpdated
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HideMyAss! screenshot

HideMyAss!: Ranked #17 out of 99 VPNs that we tested

  1. Great speeds - 68Mbps global average
  2. Easy, high speed access to Netflix and BBC iPlayer
  3. P2P/torrenting permitted on many servers
  4. Easy-to-use apps with simple set-up on most devices
  5. Connect securely to over 190 countries
  1. Based in the privacy-unfriendly UK
  2. Collects detailed connection logs and stores them for 30 days
  3. Limited to OpenVPN protocol on the desktop app
  4. Not compatible with many devices outside main platforms

Works with

Netflix, Amazon Prime Video, Hulu, BBC iPlayer, Sky, HBO, Torrenting, Kodi

Available on

  1. Windows
  2. Mac
  3. Ios
  4. Android
  5. Linux

Price from

Speed & Reliability

Brilliant speeds, close to the top

Use the table below to see how HideMyAss! speeds fare against its top-scoring rivals in 11 locations around the world.

Select server location
HideMyAss!CyberGhostPrivateVPN
Download Average67.80 Mbps64.11 Mbps70.63 Mbps
Upload Average27.22 Mbps23.83 Mbps29.63 Mbps
Ping Average133 ms144 ms136 ms

Here are the average speeds you can expect from HideMyAss! from a handful popular regions.

Europe Server locations include Amsterdam, Paris, Frankfurt and London.Asia Server locations include Singapore and Tokyo.USA Server locations include San Francisco and New York.Australia
Download Average217 Mbps200 Mbps219 Mbps162 Mbps
Upload Average143 Mbps108 Mbps137 Mbps69 Mbps
Ping Average3 ms3 ms4 ms19 ms

Averages are calculated from our test results over the last 4 weeks. To read about our speed testing methodologies, please read How We Test VPN Speed.

Speed results from our physical location in London (100Mbps fibre optic connection) to a London test server.

Before using HideMyAss!:

  1. DownloadMbps

    99

  2. UploadMbps

    92

  3. Pingms

    2

When connected to HideMyAss!:

  1. DownloadMbps

    75

  2. UploadMbps

    44

  3. Pingms

    16

Download speed without HideMyAss!: 99Mbps

Download speed with HideMyAss!: 75Mbps

Our download speed loss when HideMyAss! is running 25%

HideMyAss! has produced brilliant speeds, putting it close to the top VPN providers in terms of performance and reliability.

Latency was not the lowest we have ever seen but was a super snappy 1ms in Toronto and 2ms in Frankfurt and Paris. We found the majority of locations to be between 4-6ms, making it ideal for gamers.

Average local upload speeds of 125Mbps are faster than most of its rivals, making HideMyAss! attractive to torrenters (be aware of its intrusive logging policy, though).

Local connections in New York, Paris, and Toronto tested even higher than that, with the Toronto server peaking at an impressive 216Mbps.

Server Locations

An astonishing network server – 65 city-level servers

Globe with a blue flag190Countries
Image of a city landscape280Cities
Image of a pink marker5,000+IP Addresses

It doesn’t get any better than this – HideMyAss! is the leading VPN for choice of locations.

HideMyAss! covers almost every country on Earth, so if you live away from the usual, popular locations then you’re seriously in luck.

HideMyAss!’s 65 city-level servers in the US alone is unbeatable, and while the 930 servers servicing all these cities isn’t the highest number we’ve seen we’ve also never found it to impact performance.

Streaming & Torrenting

One of the most consistent VPNs for streaming

HideMyAss!’s dedicated servers for the most popular streaming services take all the guesswork out of accessing your favorite video sites.

BBC iPlayer, Netflix, and the rest – our regular testing finds HideMyAss! to be one of the most consistent VPNs for the job.

Torrenting

Torrenting is permitted on all HideMyAss! servers, with support agents even regularly recommending optimized options for the best possible performance.

Bypassing Censorship

Won't work in China

HideMyAss! doesn’t always work in China. This means that we can’t recommend it for anyone living or traveling there.

It still does a great job for any other country you could care to visit, but The Great Firewall has definitely gotten the best of it, for now.

Platforms & Devices

Compatible across devices and at router level

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

All the most popular platforms get their own dedicated HideMyAss! app, like Microsoft Windows, Apple MacOS, iOS, Android and more – and there’s plenty that don’t that are instead given detailed manual setup guides.

You can also install HideMyAss! at router level, or even buy a new router with it already set up and pre-installed. You can read our guide to learn how to setup HideMyAss! VPN on router.

Games Consoles & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

HideMyAss! also doesn’t have any dedicated VPN apps for popular devices like the Amazon Fire TV Stick – although you can cover them by connecting to a router or computer running the VPN.

Unlike the majority of its elite rivals, though, HideMyAss! has no browser extensions of any sort – something we’d really like to see in the future. ExpressVPN is much better for this.

Encryption & Security

Not as private as other top competitors

Protocol

L2TP/IPSec

OpenVPN (TCP/UDP)

PPTP

Encryption

AES-256

Security

DNS Leak Blocking

First-party DNS

IPV6 Leak Blocking

VPN Kill Switch

Advanced features

Please see our VPN Glossary if these terms confuse you and would like to learn more.

While it’s by no means inadequate, HideMyAss! is one of the least private providers among our high-scorers.

AES-256 encryption, OpenVPN protocol, a kill switch and first-party DNS servers are all must-haves, and we’re happy to see them here, but there’s not much room for advanced users to tinker.

HideMyAss! has built-in DNS and IPv6 leak protection, too, which we found to be working. If some of these words confuse you, it’s worth checking out our helpful glossary.

Logging Policy

Collects more information than necessary

Does HideMyAss! keep logs?

The HideMyAss! servers collect the following information:

  • Your license ID
  • A timestamp when you connect/disconnect to the VPN
  • Amount of data transmitted during your session
  • The subnet of your original IP address (the last octet is anonymized)
  • IP address of your chosen VPN server

Frankly, that’s more than we feel comfortable with, and it’s a disappointingly long list for such a big provider.

That said, they’re only retained for 30 days before being deleted. HideMyAss! maintains that this is to improve the service from a technical standpoint and to prevent illegal user activity.

Many other VPN providers manage all of this while collecting significantly less information, though.

If you’re interested in a provider that keeps absolutely no logs whatsoever, for any reason, then we would recommend you take a look at our IPVanish review or VyprVPN.

Jurisdiction

The UK is a terrible choice of location to base a VPN – its intrusive data laws and now-notorious ‘Snooper’s Charter’ have played a major role in the rise of VPN usage within the country.

Nevertheless, HideMyAss! decided to go and base itself in the UK anway. It’s subject to all of those intelligence-sharing agreements, plus it also has a history of cooperating with law enforcement to supply information.

This is undoubtedly HideMyAss!’s biggest negative.

Ease of Use

Nicely designed with a decent mobile app

How to Install & Set Up HideMyAss!

Sleek and simple, we love HideMyAss!’s range of VPN apps and programs. Even if you’ve never used a VPN before you shouldn’t have any trouble whatsoever.

Being able to search the server list is a big help, as is being able to favorite locations, and the options menu is straightforward and clearly labelled.

The HideMyAss! mobile apps definitely do a basic job well, but they lack some of the advanced features of the desktop client – like the kill switch, which we’d really like to see included in the future.

Customer Support

Fantastic support, including 24/7 live chat

24/7 Live chat support
Online Resources

HideMyAss!’s genuinely 24/7 live chat support is a huge help, backed up by an extensive knowledge base that should have any issues resolved in minutes.

The video walkthroughs are a great touch, too – we just wish that the whole support section of the website was a little easier to navigate.

Pricing & Deals

Reasonable long term plans

HideMyAss! Coupon

HideMyAss! Pricing Plan

How much does HMA cost?

HideMyAss! is unusual in that it lets you sign up for three years at a time – doing so nets you a massive 75% saving, lowering the monthly cost to a very reasonable $2.99.

It also offers both a 30-day free trial as well as a 30-day money-back guarantee, giving you no shortage of time to decide whether or not it’s the VPN for you.

The refund guarantee is subject to some Ts and Cs, though, which state that if you want your money back you can’t use more than 10GB of data or connect to HideMyAss! more than 100 times, and you need to fill out a form explaining yourself, too.

Don’t want to pay? Read our guide on how to get HideMyAss! for free here.

  1. Monthly

    US$11.99/mo

    Billed $11.99 every month
  2. 12 months

    US$6.99/mo

    Billed $83.88 every 12 months
    Save 42%
  3. 2 years

    US$4.99/mo

    Billed $119.76 every 2 years
    Save 58%
  4. 3 years

    US$2.99/mo

    Billed $107.64 every 2 years
    Save 75%

All plans have 30-day money-back guarantee

Payment Options

Credit Card
PayPal
Bitcoin
UnionPay

HideMyAss! accepts a decent range of payment options including most major credit cards, PayPal, Qiwi Wallet, and UnionPay.

Alternative payment methods are available depending on your location.

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User Reviews

 82% 
4.1 out of 5 stars

Based on 10 reviews

  1. 5 star
     0% 
    (7)
  2. 4 star
     0% 
    (1)
  3. 3 star
     0% 
    (0)
  4. 2 star
     0% 
    (0)
  5. 1 star
     0% 
    (2)

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Best Positive Review
 100% 

Internet Safety. A Growing issue...

Verified Purchase

I've been using HMA Pro for the better part of a year now and I have to say I love it. The safe feeling I get when I'm browsing the web or making purchases with HMA active is second to none. Whether it's on my phone, laptop or PC my piece of mind is concrete and unwavering.

Best Critical Review
 20% 

Didn’t work once

Verified Purchase

The user interface is easy to use. But it never worked when I wanted to use it and wasted my money which was disappointing

Showing 1-3 of 10 Reviews
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  1.  20% 

    Hide My Ass can't trick GOOGLE MAPS

    Try the following : start HMA and choose a server in Germany. Start GoogleMaps with geo-localization activated. Google maps will show the exact position where you are actually ... It will not show the position of the server you choose in HMA... This makes HMA useless.

  2.  100% 

    Super Application and the Best Support Team

    Verified Purchase

    This is the only VPN Application I have found which is worth your money. This includes also the after sales support which is one of the best I have encountered. I can highly recommend that you buy this application to protect yourself and your family in the Internet.

  3.  100% 

    Good vpn

    Verified Purchase

    This is one of the best vpn's I've ever used been using now for 2 years and never had a problem downloading anything well worth £10

See all 10 HideMyAss! user reviews