HideMyAss Review

Here’s an overview of the data that HMA logs:

The limited amount of data HMA does log is aggregated and not tied to any specific user.

None of the data recorded by HMA can be used to identify you.

HMA updated its logging policy to be ‘no-logs’ in September 2019, which means that it doesn’t log any identifiable data that can be used to de-anonymise your online activity.

This logging policy was verified by reputable cybersecurity consulting firm VerSprite, following an audit of HMA’s systems in August 2020.

VerSprite awarded HideMyAss a “low-risk user privacy impact rating” — the best possible classification. Third-party security audits provide real evidence of a VPN’s activities, so you’re not forced to rely on what a VPN service claims.

The only personal information HideMyAss retains is your email address and username, which is standard practice among VPNs.

For additional privacy, we’d like to see HMA introduce untraceable payment methods such as cash or cryptocurrency. We’d also welcome the implementation of diskless RAM servers to make data extraction impossible.

You can compare HMA’s logging policy to those of other VPN services in the table below:

HMA Is Based in the United Kingdom

HMA is developed by Privax Ltd. which is currently under the ownership of Czech antivirus firm Avast.

Despite the parent company being based in the Czech Republic, Privax Ltd is still located in the UK.

Normally this would be a terrible base for a VPN provider due to its intrusive data retention laws, however, HMA’s verified no-logs policy nullifies this.

As HMA does not keep logs, there wouldn’t be anything to share with UK authorities in the event of a court order or server seizure.

Increased Trustworthiness in Recent Years

Despite previous incidents of handing over users’ connection logs to law enforcement, HMA has taken the necessary steps towards becoming a trusted VPN service.

All of the cited court orders took place over 10 years ago, under different ownership, and with a more intrusive logging policy in place.

With its now independently audited no-logs logging policy, and excellent track record in recent years, we can recommend HMA as a private and trustworthy VPN.

To calculate HMA’s speed performance, we connected to several HMA servers around the globe and recorded our download speed, upload speed, and ping.

Here’s a table summarizing HMA’s speed test results:

As shown above, our download speeds dropped just 5% when connected to a same-city server.

HMA’s same-city speeds are exceptional with only seven VPN services recording faster download speeds on a local connection.

The lightning connect feature is available on all HMA apps.

HMA’s impressive speed perfromance can be attributed to its implementation of 20Gbps servers in 2019. This has allowed HMA to narrow the gap with the fastest VPNs on the market.

HMA’s international speeds are fast but don’t rank as highly as its local speeds. We recorded an average download speed loss of 20% connecting to South Africa and 21% connecting to Australia.

These are great results but fall short of the fastest VPNs on the market.

You can use the chart below to see how HMA’s local and international speeds compare to the fastest VPNs:

As you can see, HMA is able to compete with the fastest VPNs on short-distance connections but its international speeds aren’t on par.

These are still impressive speed test results and more than adequate for data-intensive tasks like 4K streaming, gaming, and torrenting.

Here’s the complete results of our HMA VPN streaming tests:

HMA VPN’s streaming performance is subpar, only unblocking BBC iPlayer and Disney+.

While this isn’t awful, HMA can’t compete with the top streaming VPNs. For example, NordVPN can reliably unblock US Netflix, BBC iPlayer, HBO Max, Disney+ and more, without any buffering.

Another drawback to using HMA VPN for streaming is its inadequate device compatibility with TV-connected devices. HMA doesn’t have an app for Fire TV and there’s no Smart DNS tool for Apple TV and games consoles.

However, there is an app for Android TV and you can install HMA on certain routers – although this process can be complicated.

HMA Consistently Unblocks BBC iPlayer

We were able to unblock BBC iPlayer using HMA’s dedicated UK streaming server, ‘Donkey Town’. It can be found within the default server list with a ‘play’ symbol next to its name.

HMA’s dedicated streaming server for BBC iPlayer worked in our tests.

Using HMA, we streamed on-demand and live content from BBC iPlayer in HD, never experiencing any buffering or drops in video quality.

We’re impressed by HMA’s consistency but we’d like to see more dedicated UK streaming servers added to reduce the demand on Donkey Town. This would alleviate any disruption caused by congestion or server downtime.

No Longer Works with Netflix

Despite success in the past, HMA has not worked with US Netflix in over a year of testing. We’ve tried all of HMA’s dedicated streaming servers across multiple devices but they all failed to unblock US Netflix. As a result, we’ve decreased HMA’s streaming rating to 4.0 to reflect its decline in performance.

All four dedicated US streaming servers failed to unblock Netflix.

Though HMA has dedicated streaming servers for the UK and Germany, we couldn’t unblock those Netflix regions either. In fact, HMA VPN doesn’t work with Netflix in any location.

If streaming Netflix is a priority for you, we’d recommend using a top Netflix VPN. Our highest-rated service, ExpressVPN, consistently unblocks 10 different libraries, including US Netflix.

HMA Struggles to Unblock Disney+

HMA can unblock Disney+ but it takes several attempts to work. In our latest streaming tests, we had to switch between several HMA servers until we found one that works with Disney+.

HMA’s ‘Liberty Island’ server had the highest success rate for unblocking Disney+.

For greater consistency, we’d recommend using one of our recommended Disney+ VPNs. Surfshark performed best in our testing, unblocking Disney+ on every server in its network.

HMA Doesn’t Work with Hulu or HBO Max

HMA VPN is incapable of bypassing geo-blocks on Hulu and HBO Max. This has been the case for over three years of HMA VPN streaming tests.

Using a VPN with HBO Max and Hulu have become popular activities among VPN users. We tested NordVPN with both platforms, and it worked without a hitch.

Here’s a summary of how HMA VPN performed in our latest torrenting tests:

We tested HMA VPN using the qBittorrent client and were able to download a torrent file without any issues.

Our bitrate remained above 9MiB/s throughout the download.

We recorded an impressive average bitrate of 9.6MiB/s, making HideMyAss faster than most VPNs for torrenting.

HMA’s speeds are partly due to its dedicated P2P servers which are available in eight locations, including both US coasts.

It’s unlikely HMA owns all of its P2P servers as the service openly rents servers from third parties. This carries some privacy and security risks as it’s trusting your torrenting activity to another party. However, HMA claims that it maintains full control over the management of its rented servers.

Additionally, HMA’s first party ownership of all its DNS servers ensures that any torrent sites you visit can only be viewed by the VPN service.

In the past, HMA suspended any user account that received a DMCA notice for torrenting copyrighted material. However, since the launch of its improved logging policy, HMA VPN no longer has a way to track your torrenting activity.

This means you can safely use HMA VPN to torrent.

If HMA VPN wants to compete with the top torrenting VPNs, we’d like to see port forwarding introduced to maximize its already fast torrenting speeds. We’d also appreciate more P2P-optimized servers to accommodate users in different parts of the world.

You can see a complete list of the VPN protocols, encryption ciphers, and additional features that HMA VPN has in the table below:

Uses Secure VPN Protocols & Encryption

HMA VPN encrypts internet traffic using AES-256 encryption. This encryption cipher is virtually unbreakable and is used across all of HMA’s apps to keep your personal data secure.

The HMA Windows app supports WireGuard, OpenVPN, and Mimic. WireGuard and OpenVPN are trustworthy open-sourced VPN protocols that securely tunnel your internet traffic.

Mimic is a proprietary protocol developed by Avast RSO. This is a close-sourced protocol and our Avast review confirmed that it is too experimental to be used. We’d recommend enabling OpenVPN or WireGuard instead.

Currently, HMA VPN’s Android app only uses OpenVPN. Though this is a secure protocol, we’d appreciate the choice of WireGuard in a future update.

Both the iOS and Mac apps use the IKEv2/IPSec protocol. IPSec is an older VPN protocol, generally less secure and more prone to vulnerabilities than OpenVPN and patched WireGuard protocols.

We’d like to see HMA VPN implement WireGuard and OpenVPN on all of its apps. This would help improve the overall security of the VPN service.

Using Wireshark, a packet-sniffing tool, we ran tests to ensure the VPN’s traffic is truly encrypted. We can confirm that HMA securely encrypted our data transfers:

HideMyAss securely encrypted our network traffic.

Supports Split Tunneling & Randomized IP Addresses

Split tunneling is available on HMA’s Android app. This lets you designate which apps enter the VPN tunnel and which operate normally without any protection.

We appreciate the inclusion of this feature but its exclusivity to Android is disappointing.

There’s also the ‘IP Shuffle’ feature, which assigns you a new IP address in the same location if your current IP is suddenly blocked. This is useful for bypassing IP bans and avoiding potential trackers.

Sadly, this feature isn’t available on iOS.

This is a poor selection of advanced features, and we’d like to see HMA add more in the future.

HMA’s Kill Switch Prevents IP Leaks

There is a VPN kill switch available for the Windows, Android, and Mac clients. This prevents your data leaking if your VPN connection drops. The Windows client also includes an application-level kill switch which allows you to select specific apps to be disconnected from the internet.

Application-level kill switches are rare among VPN services, with even top-rated VPNs such as ExpressVPN failing to provide one.

We tested HMA’s Windows kill switch using our in-house kill switch test tool:

HMA’s kill switch passed all of our tests.

HMA’s kill switch is not available on iOS devices. This is disappointing and puts your personal data at risk. We’d like to see HMA rectify this in the future.

HMA VPN Leak Test Results

We ran HideMyAss through a series of leak tests and found it leaked our IP address on iOS (due to our VPN connection dropping).

HMA’s other software didn’t suffer IP or DNS leaks, though. This is in part due to HMA’s in-built IPv4 and IPv6 leak protection.

HideMyAss also owns and operates its own private DNS servers, which ensures your browsing activity is hidden from third-parties.

The screenshot below shows how the HMA app hid our real IP address, WebRTC, and DNS requests on Windows:

HMA VPN won’t leak any of your personal data on Windows.

Technical Features We’d Like to See

Many of the technical features we expect from a premium VPN service are absent from HMA’s apps.

We suspect that no further features will be added as the HMA development roadmap has been discontinued on the provider’s website.

That said, here are some features we’d like to see added to HMA VPN if its development team is reinstated:

The very best VPNs, like NordVPN, include all these features within their base subscription. To close the gap with them, HMA VPN needs to add these features to its apps and ensure feature parity is maintained moving forward.

We test HideMyAss every week by remotely connecting to a test server in Shanghai. Sadly, HMA has never worked in China, since regular testing began in 2019.

In fact, we’ve been blocked from even signing into the HMA app.

We recorded similar results when connecting to other heavily restricted countries. In our latest tests, HMA VPN failed to bypass VPN blocks in Russia and Iran.

The best VPNs for China use obfuscation technology, which lets them bypass China’s VPN ban. This can include open-source solutions such as the Shadowsocks proxy, or proprietary ones, like Astrill’s stealth protocol.

Unfortunately, HMA doesn’t possess any obfuscation tools which explains its poor performance in our censorship tests.

You can get support from HMA VPN through the following channels:

For a paid service, HMA VPN has one of the worst customer support teams we’ve encountered.

The lack of new content on its website since 2021 and the fact that the copyright for HMA expired in 2022, has led us to suspect that HMA has altogether removed its support team.

Its live chat has also been discontinued, despite advertising the opposite, and multiple members of the testing team have experienced wait times of up to six months for a response from email support.

Thankfully, HMA is backed by an extensive online knowledge base, which includes detailed guides, FAQs, and even video walkthroughs.

Although, the written guides can vary in quality with one article wrongly stating that HMA only supports OpenVPN and IKEv2.

We were also disappointed to discover that HMA has shut down its community forum.