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HideMyAss! Review

Callum Tennent
By Callum TennentUpdated
Our Score8.5
User Rating
 88% 
(9 User Reviews)

A good choice for those seeking a simple, stress-free VPN experience.

What we like
  • Great speeds - 65Mbps global average
  • Easy, high speed access to Netflix and BBC iPlayer
  • P2P/torrenting permitted on many servers
  • Easy-to-use apps with simple set-up on most devices
  • Connect securely to over 190 countries

HideMyAss! has the largest global server network of any VPN, covering nearly every country on earth. It’s one of the fastest too with reliable, buffer-free access to Netflix and BBC iPlayer via dedicated streaming servers.

The simple yet well-designed apps are limited to the major platforms but are very easy to set up and use.

HideMyAss! fares less well on privacy compared to other VPN services. While it certainly has great features like a VPN kill switch and DNS leak blocking, their logging policy is fairly intrusive, collecting and storing detailed connection metadata for 30 days.

Pricing & Deals

HideMyAss! is unusual in that it lets you sign up for three years at a time – doing so nets you a massive 75% saving, lowering the monthly cost to a very reasonable $2.99.

HideMyAss! Coupon

HideMyAss! Pricing & Deals

Best Value Deal
3 Years
US$2.99/mo
Save 75%
Billed $107.64 every 2 years
2 Years
US$4.99/mo
Save 58%
Billed $119.76 every 2 years
12 Months
US$6.99/mo
Save 42%
Billed $83.88 every 12 months
1 Month
US$11.99/mo
Billed $11.99 every month
Get HideMyAss!30-day money-back guarantee

It also offers both a 30-day free trial as well as a 30-day money-back guarantee, giving you no shortage of time to decide whether or not it’s the VPN for you.

The refund guarantee is subject to some Ts and Cs, though, which state that if you want your money back you can’t use more than 10GB of data or connect to HideMyAss! more than 100 times, and you need to fill out a form explaining yourself, too.

Payment Options

HideMyAss! accepts a decent range of payment options including most major credit cards, PayPal, Qiwi Wallet and UnionPay.

Alternative payment methods are available depending on your location.

Speed & Reliability

HideMyAss! has produced brilliant results in our latest performance tests, putting them close to the top-performing providers in terms of speed. Both upload and download speeds were super fast and reliable across all of its servers, giving you peace of mind that wherever you choose to connect to you can expect buffer-free ultra HD streaming and speedy multiple file downloads.

HideMyAss! Performance Data

Select location:
  • Download Speed Average:65.32 Mbps
    Upload Speed Average:26.99 Mbps
    Ping Time Average:132 ms
  • Download Speed Average:189.17 Mbps
    Upload Speed Average:142.16 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:199.76 Mbps
    Upload Speed Average:94.28 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:162.41 Mbps
    Upload Speed Average:108.90 Mbps
    Ping Time Average:6 ms
  • Download Speed Average:228.76 Mbps
    Upload Speed Average:154.51 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:240.44 Mbps
    Upload Speed Average:179.08 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:199.16 Mbps
    Upload Speed Average:105.21 Mbps
    Ping Time Average:5 ms
  • Download Speed Average:171.75 Mbps
    Upload Speed Average:116.89 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:203.42 Mbps
    Upload Speed Average:129.73 Mbps
    Ping Time Average:5 ms
  • Download Speed Average:170.41 Mbps
    Upload Speed Average:61.35 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:329.31 Mbps
    Upload Speed Average:194.44 Mbps
    Ping Time Average:1 ms
  • Download Speed Average:103.55 Mbps
    Upload Speed Average:47.19 Mbps
    Ping Time Average:12 ms

HideMyAss! is very fast, particularly on local connections, the best of which reached a fantastic average speed of 329Mbps. You can also expect up to 200Mbps (and beyond) connecting to nearby countries, which is very competitive. Into the US from Europe is naturally slower, around 82Mbps, but still enough for HD streaming. Long distance is mostly reasonable, with Japan to New York approaching 51Mbps, although speeds out from Australia are largely underwhelming.

Latency was not the lowest we have ever seen but was a perfectly acceptable 1ms in Toronto and 2ms in Frankfurt and Paris. We found the majority of locations to be between 4-6ms, making it ideal for gamers – the highest ping time we found was 12ms in Vancouver, and even that isn’t too bad at all.

HideMyAss! connects fairly quickly each time at around 9 seconds on average. Once connected there was very little fluctuation in performance and barely any connection dropouts, so as long as you have a stable internet connection you shouldn’t have any issues.

Average local upload speeds of 121Mbps are faster than most of its rivals, making HideMyAss! attractive to P2P users (be aware of its intrusive logging policy, though). Local connections in New York, Paris and Toronto tested even higher than that, with the Toronto server peaking at an impressive 194Mbps. The only server that significantly dragged down the average was Vancouver, coming in at 47Mbps.

Whilst HideMyAss! is one of the quickest providers we have tested, this does come at a privacy cost, so it would be impossible to compare it to top-tier VPNs that provide both great speeds and excellent privacy. It would be a good pick for those people who want fantastic speeds but are not seeking complete anonymity.

To read about our speed testing methodologies, please read How We Review VPNs.

Features

Server Locations

190Countries190Countries
280Cities280Cities
5,000+IP Addresses5,000+IP Addresses

t doesn’t get any better than this – HideMyAss! is the leading VPN for choice of locations.

Almost every country on earth is covered, so if you live away from the usual, popular locations then you’re seriously in luck.

65 city-level servers in the US alone is unbeatable and, while the 930 servers servicing all these cities isn’t the highest number we’ve seen, we’ve also never found it to impact performance.

Platforms & Devices

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

All the most popular platforms get their own dedicated app, be it Microsoft Windows, Apple MacOS, iOS, Android or more – and there’s plenty that don’t that are instead given detailed manual setup guides.

You can also install it at router level, or even buy a new router with it already set up and pre-installed.

Browser Extensions

Unlike the majority of its elite rivals, though, HideMyAss! has no browser extensions of any sort – something we’d really like to see in the future. ExpressVPN is much better for this.

Games Consoles & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

It also doesn’t have any dedicated apps for popular devices like the Amazon Fire TV Stick – although you can cover them by connecting to a router or computer running the VPN.

Streaming & Torrenting

HideMyAss!’s dedicated servers for the most popular services take all the guesswork out of accessing your favourite streaming sites.

BBC iPlayer, Netflix, and the rest – our regular testing finds HideMyAss! to be one of the most consistent VPNs for the job.

Torrenting is permitted on all HideMyAss! servers, with support agents even regularly recommending optimized options for the best possible performance.

Encryption & Security

While it’s by no means inadequate, HideMyAss! is one of the least private providers among our high-scorers.

AES-256 encryption, OpenVPN protocol, a kill switch and first-party DNS servers are all must-haves, and we’re happy to see them here, but there’s not much room for advanced users to tinker.

It has built-in DNS and IPv6 leak protection, too, which we found to be working.

Protocol
  • L2TP/IPSec
  • OpenVPN (TCP/UDP)
  • PPTP
Encryption
  • AES-256
Security
  • DNS Leak Blocking
  • First-party DNS
  • IPV6 Leak Blocking
  • VPN Kill Switch
Advanced features

    Bypassing Censorship

    HideMyAss!’s middling success rate for users looking to get online in China means that we can’t recommend it for anyone living or travelling there.

    It still does a great job for any other country you could care to visit, but The Great Firewall has definitely gotten the best of it, for now.

    Privacy

    Logging Policy

    The HideMyAss! servers collect the following:

    • Your license ID
    • A timestamp when you connect/disconnect to the VPN
    • Amount of data transmitted during your session
    • The subnet of your original IP address (the last octet is anonymized)
    • IP address of your chosen VPN server

    Frankly that’s more than we feel comfortable with, and it’s a disappointingly long list for such a big provider.

    That said, they’re only retained for 30 days before being deleted. HideMyAss! maintains that this is to improve the service from a technical standpoint and to prevent illegal user activity.

    Many other providers manage all of this while collecting significantly less information, though.

    If you’re interested in a provider that keeps absolutely no logs whatsoever, for any reason, then we would recommend you take a look at our IPVanish review or VyprVPN.

    Jurisdiction

    The UK is a terrible choice of location to base a VPN – its intrusive data laws and now-notorious ‘Snooper’s Charter’ have played a major role in the rise of VPN usage within the country.

    Nevertheless, that’s what HideMyAss! decided to go and do anyway. It’s subject to all of those intelligence-sharing agreements, plus it also has a history of cooperating with law enforcement to supply information. This is undoubtedly HideMyAss!’s biggest negative.

    Ease of Use

    Sleek and simple, we love HideMyAss!’s range of apps and programs. Even if you’ve never used a VPN before you shouldn’t have any trouble whatsoever.

    Being able to search the server list is a big help, as is being able to favorite locations, and the options menu is straightforward and clearly labelled.

    The mobile apps definitely do a basic job well, but they lack some of the advanced features of the desktop client – like the kill switch, which we’d really like to see included in the future.

    Getting Started

    Downloading and installing HideMyAss! is incredibly simple, with the entire process from purchase to connection taking only a few minutes.

    Whatever platform you’re using, the HideMyAss! website provides a series of comprehensive set-up guides to help you on your way.

    The prompts are very easy to follow but, should you get stuck, simply go to the HideMyAss! support site and you should be able to find the solution to your problem.

    • Installing software
    • How to use the app

    Customer Support

    The genuinely 24/7 live chat support is a huge help, backed up by an extensive knowledge base that should have any issues resolved in minutes.

    The video walkthroughs are a great touch, too – we just wish that the whole support section of the website was a little easier to navigate.

    The Bottom Line

    What we like
    • Highly impressive performance - fast, reliable speeds of up to 329Mbps
    • Easy access to Netflix and BBC iPlayer using dedicated streaming servers
    • Really easy to use. Quick set-up on most devices
    • Biggest global network we’ve seen - connect securely to 190+ countries
    • Specialized servers for the closest free-speech country
    What we like less
    • Based in the privacy-unfriendly UK
    • Collects detailed connection logs and stores them for 30 days
    • Limited to OpenVPN protocol on the desktop app
    • Not compatible with many devices outside main platforms

    HideMyAss! is a great choice for those who want strong performance and don’t care much about logging policies.

    If you opt for the three-year plan it’s highly affordable, and with access to over 190 countries it is the best provider out there in terms of location choice.

    Great download speeds make it appealing to streaming fans, and reliable access to Netflix is an added bonus.


    HideMyAss! User Reviews

     88% 
    4.4 out of 5 stars

    Based on 9 reviews

    1. 5 star
       0% 
      (7)
    2. 4 star
       0% 
      (1)
    3. 3 star
       0% 
      (0)
    4. 2 star
       0% 
      (0)
    5. 1 star
       0% 
      (1)

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    Best Positive Review
     100% 

    Internet Safety. A Growing issue...

    Verified Purchase

    I've been using HMA Pro for the better part of a year now and I have to say I love it. The safe feeling I get when I'm browsing the web or making purchases with HMA active is second to none. Whether it's on my phone, laptop or PC my piece of mind is concrete and unwavering.

    Best Critical Review
     20% 

    Didn’t work once

    Verified Purchase

    The user interface is easy to use. But it never worked when I wanted to use it and wasted my money which was disappointing

    Showing 1-3 of 9 Reviews
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    1.  100% 

      Super Application and the Best Support Team

      Verified Purchase

      This is the only VPN Application I have found which is worth your money. This includes also the after sales support which is one of the best I have encountered. I can highly recommend that you buy this application to protect yourself and your family in the Internet.

    2.  100% 

      Good vpn

      Verified Purchase

      This is one of the best vpn's I've ever used been using now for 2 years and never had a problem downloading anything well worth £10

    3.  100% 

      securite

      Verified Purchase

      bonjour ce VPN HIDEMYPASS est parfait pour une protection complété de ces connexion sur le net et d'une rapidité sans pareille, merci a toutes l’équipe qui gère cette société. encore merci pour votre professionnalisme. cordialement

    See all 9 HideMyAss! user reviews