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HideMyAss! Review

Simon Migliano
Simon MiglianoUpdated
HideMyAss!
Our rating: 4.5
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Extremely fast VPN. Quick, easy HD streaming and 24/7 live chat.

What we like
  • Great speeds - 53Mbps global average
  • Easy, high speed access to Netflix
  • P2P/torrenting permitted on many servers
  • Easy-to-use apps with simple set-up on most devices
  • Connect securely to over 190 countries

HideMyAss! has the largest global server network of any VPN, covering nearly every country on earth. It’s one of the fastest too with reliable, buffer-free access to Netflix via a dedicated US streaming server. The simple yet beautifully-designed apps are limited to the major platforms but are very easy to set up and use.

HideMyAss! fares less well on privacy compared to other VPN services. While it certainly has great features like a VPN killswitch and DNS leak blocking, their logging policy is fairly intrusive, collecting and storing detailed connection metadata for three months. We were very impressed with their customer support, featuring 24/7 live chat and extensive online resources.

Pricing & Deals

HideMyAss! offers a range of pricing plans to make it easy to decide on the best choice for you. Each plan has the same features but the price decreases if you sign up to a longer subscription.

A single month is the most expensive option at $11.99. The savings are biggest on the 12-month package, dropping 50% to $5.99, which is great value for such a strong service. The 6-month plan is also very reasonably priced at $7.99, a 33% saving.

HideMyAss! Pricing & Deals

The prices below include the coupon savings.

Best Value Deal
12 Months
US$5.99/mo
Save 50%
Billed $71.88 every 12 months
6 Months
US$7.99/mo
Save 33%
Billed $47.94 every 6 months
1 Month
US$11.99/mo
Billed $11.99 every month
Get HideMyAss!30-day money-back guarantee

HideMyAss! offers a 30-day money-back guarantee as well as a 30-day free trial. Refunds are unfortunately subject to a series of conditions which must all be met. If you exceed 10GB of bandwidth usage or connect to the VPN more than 100 times, you will not be eligible to get your money back. You also have to fill in a form detailing why you wish to cancel your subscription before your refund will be processed.

The free trial gives you unrestricted use of the VPN for 30 days, however you have to provide your billing details at the start and will be automatically ‘upgraded’ to an annual subscription unless you remember to cancel. You can also earn yourself money through HideMyAss!’ refer a friend scheme, which gives you a certain percentage of a customer’s monthly subscription cost if they sign up using the link you send them. The great thing about this is there’s no limit to the number of friends you can refer.

Payment Options

HideMyAss! accepts a decent range of payment options including most major credit cards, PayPal, Qiwi Wallet and UnionPay. Alternative payment methods will be available depending on your location.

Speed & Reliability

HideMyAss! has produced brilliant results in our latest performance tests, putting them close to the top-performing providers in terms of speed. Both upload and download speeds were super fast and reliable across all of its servers, giving you peace of mind that wherever you choose to connect to you can expect buffer-free ultra HD streaming and speedy multiple file downloads.

HideMyAss! Performance Data

  • Download Speed Average:52.87 Mbps
    Upload Speed Average:23.26 Mbps
    Ping Time Average:136 ms
  • Download Speed Average:111.77 Mbps
    Upload Speed Average:84.56 Mbps
    Ping Time Average:44 ms
  • Download Speed Average:165.96 Mbps
    Upload Speed Average:140.00 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:146.92 Mbps
    Upload Speed Average:107.83 Mbps
    Ping Time Average:5 ms
  • Download Speed Average:123.04 Mbps
    Upload Speed Average:110.64 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:189.39 Mbps
    Upload Speed Average:141.92 Mbps
    Ping Time Average:28 ms
  • Download Speed Average:148.06 Mbps
    Upload Speed Average:120.19 Mbps
    Ping Time Average:6 ms
  • Download Speed Average:158.21 Mbps
    Upload Speed Average:103.37 Mbps
    Ping Time Average:12 ms
  • Download Speed Average:96.39 Mbps
    Upload Speed Average:86.82 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:144.05 Mbps
    Upload Speed Average:109.78 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:228.38 Mbps
    Upload Speed Average:89.73 Mbps
    Ping Time Average:1 ms
  • Download Speed Average:164.46 Mbps
    Upload Speed Average:35.60 Mbps
    Ping Time Average:12 ms

HideMyAss! is very fast, particularly on local connections, the best of which (Toronto) reached a fantastic average speed of 228Mbps. You can also expect up to 152Mbps (and beyond) connecting to nearby countries, which is very competitive. Into the US from Europe is naturally slower, around 44Mbps, but still enough for HD streaming. Long distance is mostly reasonable, with Japan to San Fran approaching 49Mbps, although speeds out from Australia are largely underwhelming.

Latency was not the lowest we have ever seen but was a perfectly acceptable 1ms in Toronto, 2ms in Frankfurt and Sydney and 3ms in Tokyo. Gamers will probably want to look elsewhere however, as whilst the majority of locations were between 4-6ms, others such as Amsterdam ballooned out to 44ms, with Paris coming in at a fairly laggy 28ms.

HideMyAss! connects fairly quickly each time at around 9 seconds on average. Once connected there was very little fluctuation in performance and barely any connection dropouts, so as long as you have a stable internet connection you shouldn’t have any issues.

Average local upload speeds of 103Mbps are faster than most of its rivals, making HideMyAss! a great choice for P2P users. Local connections in New York, Singapore, Germany and France tested even higher than that. The only server that significantly dragged down the average was Vancouver, coming in at just over 36Mbps.

Whilst HideMyAss! is one of the quickest providers we have tested, this does come at a privacy cost, so it would be impossible to compare it to top-tier VPNs that provide both great speeds and excellent privacy. It would be a good pick for those people who want fantastic speeds but are not seeking complete anonymity.

To read about our speed testing methodologies, please read How we test for VPN speed performance.

Features

Server Locations

190+Countries190+Countries
280+Cities280+Cities
100,000+IP Addresses100,000+IP Addresses

HideMyAss! has the biggest choice of global server locations out of any provider we’ve seen, comprising of almost 300 cities across over 190 countries. It is simply unparalleled when it comes to choice, offering many countries that get overlooked by its rivals. A huge pool of over 100,000 IP addresses is another bonus as it aids privacy and reduces the risk of server congestion at peak times.

The choice of 65 city-level servers in the US is impossible to beat, with coast-to-coast coverage up and down the entire country. The three-city choice in Australia is up there with the best in the market, and nine different locations in the UK means you’ll never be too far from a high-performance server. HMA also provides generous city-level choice across a range of European countries including France, Germany, Spain and the Netherlands.

Asia, Africa and South America are just as well covered as Europe, with a ridiculous amount of server choice. We love that there are city-level servers in China as well as usually less popular locations such as Malaysia and Israel. HideMyAss! really can’t be beaten in terms of locations, offering almost every country you could possibly think of needing.

You can find the complete list of HideMyAss! server locations by country and purpose on their website below.

Platforms & Devices

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

HideMyAss! offers a decent range of custom apps for various devices including Windows, Mac, iOS and Android. They additionally provide a series of manual set-up guides to manually configure a handful of other platforms, including Linux and Windows Phones.

HideMyAss! has also partnered with FlashRouters to provide a series of pre-configured routers with the VPN already installed. Alternatively, on their website there is a list of compatible routers and extensive instructions should you wish to manually configure your own.

Browser extensions

HideMyAss! unfortunately doesn’t currently provide any browser extensions for Chrome, Firefox or Safari, despite having previously offered them in the past. This could be annoying for those looking for a more lightweight solution, as the lack of split tunnelling feature means all web traffic is routed through the VPN, potentially slowing down your device.

Most other top-tier providers will offer at least one browser extension if not more, so HideMyAss! will have to step up their game if they want to compete.

Console & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

You can also use HideMyAss! with a handful of other devices by connecting them to a configured router. This includes Apple TV, Roku and the Amazon Fire Stick. However there are no native apps for these devices and very limited set-up information, so you could struggle if you run into any issues.

Another method is to piggyback off a VPN connection from another device running the HideMyAss! app, such as a laptop or smartphone.

Streaming & Torrenting

HideMyAss! offers dedicated servers for super fast, easy access to major streaming services. The new Liberty Island server allowed us to access US Netflix with no issues at all, and saved us having to scroll through a list of US locations to check which ones were working.

There is also an optimized server for accessing UK streaming services called Donkey Town, but we were unable to access BBC iPlayer during our latest tests. HideMyAss! have informed us that due to BBC becoming more aggressive towards VPN providers it is currently not possible to access content on iPlayer through their service, but they are working on a solution.

Despite this, HideMyAss! is still one of the more popular choices for streaming fans as it can be used across many different services including Hulu, HBO, Sky and Now TV. It’s also a good choice for Kodi users due to consistently brilliant upload and download speeds.

Encryption & Security

Whilst HideMyAss! offers enough privacy for most, if absolute anonymity is your priority it isn’t the best option available to you. It’s based in the UK, meaning not only does it fall under EU data laws, it is also covered by intelligence sharing agreements between the UK and the privacy-unfriendly US.

The VPN killswitch is a must-have, as it prevents your true IP address from being linked should your internet connection drop out. HideMyAss! also maintains its own first-party DNS servers, so you can be sure that your browsing activity is protected. However, their logging policy is a little more intrusive than we would like, even though they are only stored for up to three months before they’re permanently deleted.

Another great element of the desktop app is DNS and IPv6 leak protection, important features not offered by every provider. If all you need is to browse public WiFi safely and stay off government databases, then HideMyAss! is just as secure as you need it to be.

Protocol
  • IKEv2
  • L2TP/IPSec
  • OpenVPN (TCP/UDP)
  • PPTP
  • SSTP
Encryption
  • AES-256
Security
  • DNS Leak Blocking
  • First-party DNS
  • IPV6 Leak Blocking
  • VPN Killswitch
Advanced features

    Bypassing Censorship

    HideMyAss! has become one of the latest victims of China’s VPN crackdown and can no longer be recommended to those wishing to connect out from that country. They state that due to efforts by the Chinese government to block the service it may no longer be accessible to some customers, but are working hard on a solution. After reaching out to support, we were informed that “some customers can connect but some of them can’t.” This is a risk most won’t be willing to take when there are other providers that are far more straightforward to use.

    Due to its huge server network, HideMyAss! does still remain a fantastic choice for those in other high-censorship countries. With access to countries such as Turkey and Iran, you will never be too far from a high-performing server.

    Privacy

    Logging Policy

    HideMyAss! has a more intrusive logging policy than most top-tier providers, collecting a little more data than we would like. Thankfully it doesn’t monitor or keep a record of what you connect to using its service, but it does collect the following information:

    • Username
    • A timestamp when you connect/disconnect to the VPN
    • Amount of data transmitted during your session
    • Your original IP address
    • IP address of your chosen VPN server

    Understandably HideMyAss! defends their logging policy, stating that they need the information for technical purposes and to improve their service, as well as to prevent illegal activity. All logs are stored for 2-3 months and then deleted, however they will be retained for longer if HMA suspects you are breaching their terms or engaging in “illicit activity”.

    There are many other providers that are able to monitor their server performance without collecting any personally identifiable information such as your IP address, so we are unsure as to why HideMyAss! has such an extensive logging policy.

    Jurisdiction

    HideMyAss! is incorporated in the UK, which is known for having very intrusive surveillance laws. This means it is also subject to EU data retention rules and intelligence sharing agreements with the US, which is not ideal for privacy.

    HideMyAss! also has a history of handing user information over to law enforcement. One example of this is a hacker involved in the 2011 Sony Pictures hack, whose conviction was partly based on some of the information that they supplied to the FBI. The fact that HMA was willing to hand over information on someone’s online activities will be a concern for many people, and understandably so.

    Ease of use

    The HideMyAss! apps are incredibly well-designed and make for a sleek and simple user experience, which is great if you’ve never used a VPN before. The desktop app has a mobile app-like feel to it and keeps it simple with three connection modes and an on/off toggle.

    Preferences and settings can be found behind the top left burger menu (three horizontal lines), and are organised into a series of helpful sub-sections including connection and killswitch. Again, this keeps it simple for VPN newbies but could be an issue if you’re looking for lots of advanced manual options, as you’re restricted to OpenVPN within the app itself.

    Selecting a location is incredibly easy with the integrated search feature, and we love that you can select your favorite servers to make them even easier to find. Our only real complaint is that the mobile app is actually better than the desktop client, offering a variety of security protocols, but hopefully this is something we will see on the desktop app in the near future.

    Getting started

    Downloading and installing HideMyAss! is incredibly simple, with the entire process from purchase to connection taking only a few minutes. Whatever platform you’re using, the HideMyAss! website provides a series of comprehensive set-up guides to help you on your way.

    The whole process is as simple as downloading the relevant software from the website and following the sequence of installation prompts. These are very easy to follow but should you get stuck, simply go to the HideMyAss! support site and you should be able to find the solution to your problem. Once installation is complete, simply enter your log-in details and you’re good to go.

    • Installing software
    • How to use the app

    Customer Support

    We were extremely impressed by the level of customer support offered by HideMyAss!. It is one of the few VPN providers that offers genuinely 24/7 live chat support, meaning your queries are usually answered within a couple of minutes. This is backed up by an extensive knowledge base including lots of video tutorials and helpful screenshots that cover a variety of potential issues.

    Our only real issue was with the layout of the support section on their website. There is a search feature but the articles themselves are not very well organised, meaning there is lots of information that you might miss out on unless you are willing to look through several articles. Overall though, HideMyAss! will be able to deal with most of your issues quickly and effectively.

    The Bottom Line

    What we like
    • Highly impressive performance - fast, reliable speeds of up to 220Mbps
    • Easy access to Netflix using the dedicated streaming server
    • Really easy to use. Quick set-up on most devices
    • Biggest global network we’ve seen - connect securely to 190+ countries
    • Specialized servers for the closest free-speech country
    What we like less
    • Based in the privacy-unfriendly UK
    • Collects detailed connection logs and stores them for 3 months
    • Limited to OpenVPN protocol on the desktop app
    • Not compatible with many devices outside main platforms

    HideMyAss! is a great choice for those who want fantastic performance but are not seeking complete online anonymity. If you opt for the 12-month plan it is pretty affordable, and with access to almost 200 countries it is the best provider out there in terms of location choice. Fantastic upload and download speeds make it appealing to streaming fans as well as torrenters and P2P users, and reliable access to Netflix is an added bonus.

    If you are looking for the highest levels of privacy, HideMyAss! shouldn’t be your top choice. The fact that it’s based in the UK and keeps detailed connection logs for up to 3 months will be red flags for some users, but if you’re simply looking to hide your IP address and browsing activity it will do the job.

    The software is slick and easy-to-use but lacks protocol choice on the desktop client. However, it’s perfect if you just want to connect and get on with it rather than tinkering with lots of advanced settings. Customer support is quick and helpful with lots of useful added extras such as video tutorials, making HideMyAss! a fantastic choice for those seeking a simple, stress-free VPN experience.