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HideMyAss! Review

Callum Tennent
Callum TennentUpdated
Our Score8.8
User Rating
 88% 
(9 User Reviews)

A good choice for those seeking a simple, stress-free VPN experience.

What we like
  • Great speeds - 62Mbps global average
  • Easy, high speed access to Netflix and BBC iPlayer
  • P2P/torrenting permitted on many servers
  • Easy-to-use apps with simple set-up on most devices
  • Connect securely to over 190 countries

HideMyAss! has the largest global server network of any VPN, covering nearly every country on earth. It’s one of the fastest too with reliable, buffer-free access to Netflix and BBC iPlayer via dedicated streaming servers. The simple yet beautifully-designed apps are limited to the major platforms but are very easy to set up and use.

HideMyAss! fares less well on privacy compared to other VPN services. While it certainly has great features like a VPN kill switch and DNS leak blocking, their logging policy is fairly intrusive, collecting and storing detailed connection metadata for three months. We were very impressed with their customer support, featuring 24/7 live chat and extensive online resources.

Pricing & Deals

HideMyAss! offers a range of pricing plans to make it easy to decide on the best choice for you. Each plan has the same features but the price decreases if you sign up to a longer subscription.

A single month is the most expensive option at $11.99. The savings are biggest on the three-year package, dropping 75% to $2.99 a month, which is great value for such a strong service. The 12-month plan is also very reasonably priced at $6.99, a 42% saving.

HideMyAss! Coupon

HideMyAss! Pricing & Deals

Best Value Deal
3 Years
US$2.99/mo
Save 75%
Billed $107.64 every 2 years
2 Years
US$4.99/mo
Save 58%
Billed $119.76 every 2 years
12 Months
US$6.99/mo
Save 42%
Billed $83.88 every 12 months
1 Month
US$11.99/mo
Billed $11.99 every month
Get HideMyAss!30-day money-back guarantee

HideMyAss! offers a 30-day money-back guarantee as well as a 30-day free trial. Refunds are unfortunately subject to a series of conditions which must all be met. If you exceed 10GB of bandwidth usage or connect to the VPN more than 100 times, you will not be eligible to get your money back. You also have to fill in a form detailing why you wish to cancel your subscription before your refund will be processed.

The free trial gives you unrestricted use of the VPN for 30 days, however you have to provide your billing details at the start and will be automatically ‘upgraded’ to an annual subscription unless you remember to cancel. You can also earn yourself money through HideMyAss!’ refer a friend scheme, which gives you a certain percentage of a customer’s monthly subscription cost if they sign up using the link you send them. The great thing about this is there’s no limit to the number of friends you can refer.

Payment Options

HideMyAss! accepts a decent range of payment options including most major credit cards, PayPal, Qiwi Wallet and UnionPay. Alternative payment methods will be available depending on your location.

Speed & Reliability

HideMyAss! has produced brilliant results in our latest performance tests, putting them close to the top-performing providers in terms of speed. Both upload and download speeds were super fast and reliable across all of its servers, giving you peace of mind that wherever you choose to connect to you can expect buffer-free ultra HD streaming and speedy multiple file downloads.

HideMyAss! Performance Data

Select location:
  • Download Speed Average:62.23 Mbps
    Upload Speed Average:25.90 Mbps
    Ping Time Average:131 ms
  • Download Speed Average:199.10 Mbps
    Upload Speed Average:144.73 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:180.91 Mbps
    Upload Speed Average:100.64 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:148.40 Mbps
    Upload Speed Average:111.43 Mbps
    Ping Time Average:5 ms
  • Download Speed Average:198.83 Mbps
    Upload Speed Average:133.59 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:234.01 Mbps
    Upload Speed Average:166.14 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:201.38 Mbps
    Upload Speed Average:111.65 Mbps
    Ping Time Average:5 ms
  • Download Speed Average:176.04 Mbps
    Upload Speed Average:124.65 Mbps
    Ping Time Average:4 ms
  • Download Speed Average:111.32 Mbps
    Upload Speed Average:87.33 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:158.55 Mbps
    Upload Speed Average:36.20 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:333.04 Mbps
    Upload Speed Average:229.69 Mbps
    Ping Time Average:1 ms
  • Download Speed Average:81.12 Mbps
    Upload Speed Average:34.59 Mbps
    Ping Time Average:13 ms

HideMyAss! is very fast, particularly on local connections, the best of which reached a fantastic average speed of 333Mbps. You can also expect up to 184Mbps (and beyond) connecting to nearby countries, which is very competitive. Into the US from Europe is naturally slower, around 58Mbps, but still enough for HD streaming. Long distance is mostly reasonable, with Japan to New York approaching 54Mbps, although speeds out from Australia are largely underwhelming.

Latency was not the lowest we have ever seen but was a perfectly acceptable 2ms in Tokyo and Frankfurt and 3ms in New York and Sydney. We found the majority of locations to be between 4-6ms, making it ideal for gamers – the highest ping time we found was 13ms in Vancouver, and even that isn’t too bad at all.

HideMyAss! connects fairly quickly each time at around 9 seconds on average. Once connected there was very little fluctuation in performance and barely any connection dropouts, so as long as you have a stable internet connection you shouldn’t have any issues.

Average local upload speeds of 116Mbps are faster than most of its rivals, making HideMyAss! a great choice for P2P users. Local connections in New York, Paris and Toronto tested even higher than that, with the Toronto server peaking at an impressive 230Mbps. The only server that significantly dragged down the average was Vancouver, coming in at 35Mbps.

Whilst HideMyAss! is one of the quickest providers we have tested, this does come at a privacy cost, so it would be impossible to compare it to top-tier VPNs that provide both great speeds and excellent privacy. It would be a good pick for those people who want fantastic speeds but are not seeking complete anonymity.

To read about our speed testing methodologies, please read How We Review VPNs.

Features

Server Locations

190Countries190Countries
280Cities280Cities
5,000+IP Addresses5,000+IP Addresses

HideMyAss! has the biggest choice of global server locations out of any provider we’ve seen, comprising of almost 300 cities across over 190 countries. It is simply unparalleled when it comes to choice, offering many countries that get overlooked by its rivals. 870 individual servers and 5,000 IP addresses may seem like a relatively low number compared to what we’ve seen from some other providers, however HMA recently replaced lots of servers and got rid of those that weren’t performing well, stating that they’ve “always opted for quality, not quantity”, which is refreshing to hear.

The choice of 65 city-level servers in the US is impossible to beat, with coast-to-coast coverage up and down the entire country. Nine different locations in the UK means you’ll never be too far from a high-performance server and the two-city choice in Australia is plus. HMA also provides generous city-level choice across a range of European countries including Germany, Spain and Russia.

Asia, Africa and South America are just as well covered as Europe, with a ridiculous amount of server choice. We love that there are city-level servers in China as well as usually less popular locations such as Malaysia and Israel. HideMyAss! really can’t be beaten in terms of locations, offering almost every country you could possibly think of needing.

You can find the complete list of HideMyAss! server locations by country and purpose on their website below.

Platforms & Devices

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

HideMyAss! offers a decent range of custom apps for various devices including Microsoft Windows, Mac, iOS and Android. They additionally provide a series of manual setup guides to configure a handful of other platforms, including Linux and Windows Phones.

HideMyAss! has also partnered with FlashRouters to provide a series of pre-configured routers with the VPN already installed. Alternatively, on their website there is a list of compatible routers and extensive instructions should you wish to manually configure your own.

Browser Extensions

Firefox LogoFirefox

HideMyAss! currently offers a proxy extension for the Mozilla Firefox browser, but unusually has opted not to provide one for Google Chrome. This should not be used as a substitute for the desktop app, but provides a useful solution for heavy browser users just looking to mask their true IP address and access blocked content. Note that this will only encrypt your browser traffic, so any apps you run outside of Firefox (e.g. Spotify or Netflix) will not be protected unless you’re also running the main app.

If you’re looking for full-featured extensions for all popular browsers, you should consider market leader ExpressVPN.

Games Consoles & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

You can also use HideMyAss! with a handful of other devices by connecting them to a configured router. This includes AppleTV, Roku and the Amazon Fire TV Stick. However there are no native apps for these devices and very limited set-up information, so you could struggle if you run into any issues. If you’re particularly interested in getting a VPN with a native Fire TV Stick app, we suggest you check out our latest recommendations.

Another method is to piggyback off a VPN connection from another device running the HideMyAss! app, such as a laptop or smartphone.

Streaming & Torrenting

HideMyAss! offers dedicated servers for super fast, easy access to major streaming services. The new Liberty Island server allowed us to access US Netflix with no issues at all, and saved us having to scroll through a list of US locations to check which ones were working.

There is also an optimized server for accessing UK streaming services called Donkey Town, which works to unblock UK Netflix. It took a little experimenting with different browsers to access BBC iPlayer on this server, but once we were up and running, speeds were more than fast enough for uninterrupted HD streaming.

HideMyAss! is also one of the more popular choices for streaming fans as it can be used across many different services including Hulu, HBO, Sky and Now TV. It’s also a good choice for Kodi users due to consistently brilliant upload and download speeds.

Encryption & Security

Whilst HideMyAss! offers enough privacy for most, if absolute anonymity is your priority it isn’t the best option available to you. It’s based in the UK, meaning not only does it fall under EU data laws, it is also covered by intelligence sharing agreements between the UK and the privacy-unfriendly US.

The VPN kill switch is a must-have, as it prevents your true IP address from being linked should your internet connection drop out. HideMyAss! also maintains its own first-party DNS servers, so you can be sure that your browsing activity is protected. However, their logging policy is a little more intrusive than we would like, even though they are only stored for up to three months before they’re permanently deleted. For more privacy-friendly logging policies, CyberGhost or Private Internet Access are better options.

Another great element of the desktop app is DNS and IPv6 leak protection, important features not offered by every provider. If all you need is to browse public WiFi safely and stay off government databases, then HideMyAss! is just as secure as you need it to be.

Protocol
  • IKEv2/IPSec
  • L2TP/IPSec
  • OpenVPN (TCP/UDP)
  • PPTP
  • SSTP
Encryption
  • AES-256
Security
  • DNS Leak Blocking
  • First-party DNS
  • IPV6 Leak Blocking
  • VPN Kill Switch
Advanced features

    Bypassing Censorship

    HideMyAss! has become one of the latest victims of China’s VPN crackdown and can no longer be recommended to those wishing to connect out from that country. They state that due to efforts by the Chinese government to block the service it may no longer be accessible to some customers, but are working hard on a solution. After reaching out to support, we were informed that “some customers can connect but some of them can’t.” This is a risk most won’t be willing to take when there are other providers that are far more straightforward to use.

    Due to its huge server network, HideMyAss! does still remain a fantastic choice for those in other high-censorship countries. With access to countries such as Turkey and Iran, you will never be too far from a high-performing server.

    Privacy

    Logging Policy

    HideMyAss! has a more intrusive logging policy than most top-tier providers, collecting a little more data than we would like. Thankfully it doesn’t monitor or keep a record of what you connect to using its service, but it does collect the following information:

    • Username
    • A timestamp when you connect/disconnect to the VPN
    • Amount of data transmitted during your session
    • Your original IP address
    • IP address of your chosen VPN server

    Understandably HideMyAss! defends their logging policy, stating that they need the information for technical purposes and to improve their service, as well as to prevent illegal activity. All logs are stored for 2-3 months and then deleted, however they will be retained for longer if HMA suspects you are breaching their terms or engaging in “illicit activity”.

    There are many other providers that are able to monitor their server performance without collecting any personally identifiable information such as your IP address, so we are unsure as to why HideMyAss! has such an extensive logging policy.

    Jurisdiction

    HideMyAss! is incorporated in the UK, which is known for having very intrusive surveillance laws. This means it is also subject to EU data retention rules and intelligence sharing agreements with the US, which is not ideal for privacy.

    HideMyAss! also has a history of handing user information over to law enforcement. One example of this is a hacker involved in the 2011 Sony Pictures hack, whose conviction was partly based on some of the information that they supplied to the FBI. The fact that HMA was willing to hand over information on someone’s online activities will be a concern for many people, and understandably so.

    Ease of Use

    The HideMyAss! apps are incredibly well-designed and make for a sleek and simple user experience, which is great if you’ve never used a VPN before. The desktop app has a mobile app-like feel to it and keeps it simple with three connection modes and an on/off toggle.

    Preferences and settings can be found behind the top left burger menu (three horizontal lines), and are organised into a series of helpful sub-sections including connection and kill switch. Again, this keeps it simple for VPN newbies but could be an issue if you’re looking for lots of advanced manual options, as you’re restricted to OpenVPN within the app itself. Selecting a location is incredibly easy with the integrated search feature, and we love that you can select your favorite servers to make them even easier to find.

    The mobile apps are also very user-friendly and great for those who want to click and forget without having to fiddle with loads of settings. We like the ‘IP Shuffle’ feature that periodically randomizes your IP address to make it harder for people to track you online. However, the mobile apps do lack other privacy features included the desktop app, such as the VPN kill switch feature, which we hope will be added in the future.

    Getting Started

    Downloading and installing HideMyAss! is incredibly simple, with the entire process from purchase to connection taking only a few minutes. Whatever platform you’re using, the HideMyAss! website provides a series of comprehensive set-up guides to help you on your way.

    The whole process is as simple as downloading the relevant software from the website and following the sequence of installation prompts. These are very easy to follow but should you get stuck, simply go to the HideMyAss! support site and you should be able to find the solution to your problem. Once installation is complete, simply enter your log-in details and you’re good to go.

    • Installing software
    • How to use the app

    Customer Support

    We were extremely impressed by the level of customer support offered by HideMyAss!. It is one of the few VPN providers that offers genuinely 24/7 live chat support, meaning your queries are usually answered within a couple of minutes. This is backed up by an extensive knowledge base including lots of video tutorials and helpful screenshots that cover a variety of potential issues.

    Our only real issue was with the layout of the support section on their website. There is a search feature but the articles themselves are not very well organised, meaning there is lots of information that you might miss out on unless you are willing to look through several articles. Overall though, HideMyAss! will be able to deal with most of your issues quickly and effectively.

    The Bottom Line

    What we like
    • Highly impressive performance - fast, reliable speeds of up to 333Mbps
    • Easy access to Netflix and BBC iPlayer using dedicated streaming servers
    • Really easy to use. Quick set-up on most devices
    • Biggest global network we’ve seen - connect securely to 190+ countries
    • Specialized servers for the closest free-speech country
    What we like less
    • Based in the privacy-unfriendly UK
    • Collects detailed connection logs and stores them for 3 months
    • Limited to OpenVPN protocol on the desktop app
    • Not compatible with many devices outside main platforms

    HideMyAss! is a great choice for those who want strong performance but are less concerned about logging policies. If you opt for the three-year plan it is pretty affordable, and with access to over 190 countries it is the best provider out there in terms of location choice. Great upload and download speeds make it appealing to streaming fans as well as torrenters and P2P users, and reliable access to Netflix is an added bonus.

    If you are looking for the highest levels of privacy, HideMyAss! shouldn’t be your top choice. The fact that it’s based in the UK and keeps detailed connection logs for up to 3 months will be red flags for some users, but if you’re simply looking to hide your IP address and browsing activity it will do the job.

    The software is slick and easy-to-use but lacks protocol choice on the desktop client. However, it’s perfect if you just want to connect and get on with it rather than tinkering with lots of advanced settings. Customer support is quick and helpful with lots of useful added extras such as video tutorials, making HideMyAss! a good choice for those seeking a simple, stress-free VPN experience.


    User Reviews

     88% 
    4.4 out of 5 stars

    Based on 9 reviews

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      (7)
    2. 4 star
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      (1)
    3. 3 star
       0% 
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       0% 
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    5. 1 star
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      (1)

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    Best Positive Review
     100% 

    Internet Safety. A Growing issue...

    Verified Purchase

    I've been using HMA Pro for the better part of a year now and I have to say I love it. The safe feeling I get when I'm browsing the web or making purchases with HMA active is second to none. Whether it's on my phone, laptop or PC my piece of mind is concrete and unwavering.

    Best Critical Review
     20% 

    Didn’t work once

    Verified Purchase

    The user interface is easy to use. But it never worked when I wanted to use it and wasted my money which was disappointing

    Showing 1-3 of 9 Reviews
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    1.  100% 

      Super Application and the Best Support Team

      Verified Purchase

      This is the only VPN Application I have found which is worth your money. This includes also the after sales support which is one of the best I have encountered. I can highly recommend that you buy this application to protect yourself and your family in the Internet.

    2.  100% 

      Good vpn

      Verified Purchase

      This is one of the best vpn's I've ever used been using now for 2 years and never had a problem downloading anything well worth £10

    3.  100% 

      securite

      Verified Purchase

      bonjour ce VPN HIDEMYPASS est parfait pour une protection complété de ces connexion sur le net et d'une rapidité sans pareille, merci a toutes l’équipe qui gère cette société. encore merci pour votre professionnalisme. cordialement

    See all 9 HideMyAss! user reviews