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Hide.me Review

Callum Tennent
By Callum TennentUpdated
Our Score8.3
User Rating
 90% 
(2 User Reviews)

Fast VPN with lots of privacy extras. Great choice for P2P users.

What we like
  • Fast speeds - 81Mbps global average
  • Currently working with Netflix
  • P2P and torrenting permitted on many servers
  • Easy-to-use apps. Simple set-up on most devices
  • Connect securely to 34 countries

Hide.me is a zero-logs VPN that delivers lots of robust privacy features and excellent speeds on local connections. Consistently quick upload speeds and very low latency make it a great choice for torrenters, gamers and P2P users. Streaming fans will be happy to read that it’s currently possible to access Netflix, however this hasn’t been consistent. Well-designed custom apps are available for most major platforms and are very easy to set up and use.

Hide.me is a real contender for one of the most secure VPNs in the current market. It offers a VPN kill switch, first-party DNS servers and port randomization. Its strict zero-logs policy also gives you peace of mind that your personal information is safe from prying eyes. It also works well in high-censorship countries such as China due to specialist protocols designed to bypass firewalls. Customer service is a mixed bag- it offers a broad range of online resources, but live chat support agents often lack technical knowledge.

Pricing & Deals

Hide.me offers a Premium and a Plus plan, but Plus is very limited compared to the full accessibility of Premium. The longer the subscription you opt for, the less you pay on a monthly basis; a single month is the most expensive option at $16.95 but $8.32 on the 12-month plan.

Hide.me Coupon

Hide.me Pricing & Deals

Best Value Deal
12 Months
US$8.32/mo
Save 15%
Billed $99.95 every 12 months
6 Months
US$11.65/mo
Save 15%
Billed $69.95 every 6 months
1 Month
US$16.95/mo
Billed $16.95 every month
Get Hide.me14-day money-back guarantee

There is also 14-day refund policy, but the terms of service state that you can only get your money back if you have ‘not consumed a significant amount of your transfer data’.

It couldn’t give us a fixed data limit, but said that it “reserve[s] the right to deny refunds in cases when customers wilfully try to abuse [the] refund policy”. It also asks for an email explaining your dissatisfaction before a processed refund, which is far removed from the 30-day ‘no questions asked’ refund policies of other providers like ExpressVPN.

Hide.me also offers a free plan so that you can test out the software before buying but limited to four countries and you’re subject to a 2GB data transfer limit and reduced bandwidth.

Payment Options

Hide.me accepts a good range of payment options including most major credit and debit cards, PayPal, and loads of different cryptocurrencies - Bitcoin, Litecoin, Ethereum, Monero and more.

Speed & Reliability

Hide.me is one of the best providers out there in terms of same-country downloads and uploads, alongside reliable global averages – averaging 81Mbps download speeds.

Hide.me Performance Data

Select location:
  • Download Speed Average:81.11 Mbps
    Upload Speed Average:29.82 Mbps
    Ping Time Average:138 ms
  • Download Speed Average:205.49 Mbps
    Upload Speed Average:149.74 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:268.02 Mbps
    Upload Speed Average:105.21 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:237.65 Mbps
    Upload Speed Average:120.20 Mbps
    Ping Time Average:12 ms
  • Download Speed Average:224.64 Mbps
    Upload Speed Average:119.72 Mbps
    Ping Time Average:26 ms
  • Download Speed Average:343.38 Mbps
    Upload Speed Average:213.52 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:252.48 Mbps
    Upload Speed Average:129.51 Mbps
    Ping Time Average:5 ms
  • Download Speed Average:255.67 Mbps
    Upload Speed Average:164.79 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:225.98 Mbps
    Upload Speed Average:160.73 Mbps
    Ping Time Average:2 ms
  • Download Speed Average:163.46 Mbps
    Upload Speed Average:53.75 Mbps
    Ping Time Average:3 ms
  • Download Speed Average:139.24 Mbps
    Upload Speed Average:78.15 Mbps
    Ping Time Average:15 ms
  • Download Speed Average:71.47 Mbps
    Upload Speed Average:11.67 Mbps
    Ping Time Average:116 ms

Extremely low latency also makes it a fantastic choice for gamers and users of P2P software, even if longer distance connections don’t perform as strongly.

We found the connection to be incredibly reliable with little-to-no connection drops, so you shouldn’t have any issues as long as you’ve got a stable internet connection.

To read about our speed testing methodologies, please read How We Review VPNs.

Features

Server Locations

34Countries34Countries
55Cities55Cities
1,500+IP Addresses1,500+IP Addresses

Hide.me is limited when it comes to server locations. There are only 34 countries and 150 individual servers worldwide, so you might want to look at another provider for more options.

However, most of the popular locations are covered (Europe has the best choice of locations) and new servers are added regularly. There are also 1,500 IP addresses which will help to reduce congestion at busy times.

You can find the complete list of Hide.me server locations by country and city on their website below.

Platforms & Devices

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid
Linux LogoLinux
Router LogoRouter

Hide.me offers the usual range of native apps for various devices. There are manual step-by-step installation guides on the website, including for configuring compatible routers and manual setup guides for devices such as AppleTV, Sony Playstation, and Kodi.

However, these are SOCKS proxy extensions rather than true VPN connections, meaning that they won’t encrypt traffic – they just spoof your IP address. We recommend using them alongside the full-featured desktop apps to encrypt all of your device’s internet traffic.

Browser Extensions

Chrome LogoChrome
Firefox LogoFirefox

Hide.me has a browser extension for Google Chrome and Mozilla Firefox, which can be quickly installed to your browser for a lightweight experience and the inclusion of protection against WebRTC leaks.

Games Consoles & Streaming Devices

AppleTV LogoAppleTV
Amazon Fire TV LogoAmazon Fire TV
Chromecast LogoChromecast
Nintendo LogoNintendo
PlayStation LogoPlayStation
Roku LogoRoku
Xbox LogoXbox

Hide.me doesn’t have any native apps for consoles or streaming devices, but on their website there are loads of manual set-up guides for devices such as AppleTV, PlayStation 3 and 4 and Kodi. These are very easy to follow with lots of helpful screenshots to keep you on the right track should you get stuck.

In order to use games consoles or any other streaming devices you’ll have to connect wirelessly via a configured router, or use a crossover cable to a PC or Mac with the VPN software installed. This is not too difficult and means you can protect multiple devices at once.

Streaming & Torrenting

Hide.me is a solid VPN for Kodi users and torrentors, and has recently regained reliable Netflix access. Great download speeds meant that we experienced very little buffering and consistent HD video. BBC iPlayer works sometimes, but it changes from day to day. Other providers like <ahref=”https://www.top10vpn.com/reviews/safervpn/”>SaferVPN offer dedicated streaming servers and much more consistent access.

It’s also a good option for users of P2P software due to consistently strong local upload and download speeds. However, be aware that P2P is not permitted on all servers – those that are are clearly marked within the client server list, though.

Encryption & Security

Hide.me is an excellent choice if complete privacy is your priority. OpenVPN is the most secure protocol, and encryption is the unbreakable AES-256.

There are also numerous advanced privacy features – a VPN kill switch that prevents true IP addresses from being exposed, zero-log DNS servers that avoid third-party servers, and built-in DNS leak protection to keep your activity hidden from your ISP. Hide.me also has port randomization and a split tunnel feature, which allows you to choose which apps are and aren’t routed through the VPN connection.

Combine these features with a strong privacy policy and you have a real contender for the most private VPN on the current market.

Protocol
  • IKEv2/IPSec
  • L2TP/IPSec
  • OpenVPN (TCP/UDP)
  • PPTP
  • SSTP
Encryption
  • AES-256
Security
  • DNS Leak Blocking
  • First-party DNS
  • IPV6 Leak Blocking
  • Supports TCP Port 443
  • VPN Kill Switch
Advanced features
  • SOCKS
  • Split Tunneling

Bypassing Censorship

Hide.me is one of very few services that works within China to access restricted content. It’s been popular with users in China for a number of years, supporting SoftEther connections that bypass firewalls.

Hide.me does encourage its users to contact tech support before using its service in China, though, as not all the servers or protocols will work and it is becoming more difficult since the Chinese government has blocked its website, App Store and Google Play listing. The only way to download the software is from outside the country, or using another VPN provider.

Privacy

Logging Policy

Hide.me operates a very strict zero-logs policy, maintaining only non-persistent logs of connection data for troubleshooting purposes that are erased every few hours and cannot be used to identify you.

Hide.me’s privacy states that monitoring or logging your browsing behaviour is made ‘impossible’ by the technical backend, which is good to know.

It should be noted that Hide.me does log the amount of monthly data traffic to maintain a high quality of service and also to properly bill their customers on data-capped plans. However this data is not linked to you in any way and can be deleted on request.

Jurisdiction

Hide.me is incorporated in Malaysia, putting it beyond the reach of US authorities and EU data retention regulations. Malaysian law does not require VPN providers to keep persistent logs of customer connections or network activity, and furthermore Hide.me has reassured its users that if this ever changes they will move jurisdictions or close the service. Even with a valid court order from a legal authority, Hide.me cannot supply a customer identity as there is no stored information to hand over.

Ease of Use

Hide.me offers a well-designed, functional set of easy-to-use apps and with lots of extra features, even if the Android version doesn’t include a kill switch.

The main screen is a simple on/off button, with your chosen location and new IP address. We also like the handy ‘change location’ option.

The settings are numerous and well-organised, separated into tabs like ‘protocol’ and ‘kill switch’ which makes it easy to navigate. This will satisfy the VPN newbie and experienced user alike.

Getting Started

Downloading and installing Hide.me is an incredibly quick and simple process, even if you’ve never used a VPN before. There are detailed set-up guides for most major platforms on the website which are full of helpful screenshots and video tutorials.

The process is as easy as downloading the appropriate software from the site and following the prompts given to you by the installation wizard. If you get stuck, you can always refer back to the installation guides which should get you back on the right track. Once you’ve done this, all that’s left to do is log in, connect and start using the service.

  • Installing software
  • How to use the app

Customer Support

Hide.me offers decent customer service through a range of online services and a live chat on the website.

Response from support is usually quick, although it frustratingly tends to simply link you to a support page, lacking knowledge concerning technical issues and simply advising you to email support and wait, instead.

The support section offers helpful answers to FAQs which addresses more complex issues with screenshots and videos. Setup tutorials are easily found alsom even if you have to manually check through certain articles in the absence of a search bar.

The Bottom Line

What we like
  • Reliable, fast performance with local connection speeds of up to 343Mbps
  • Access to Netflix currently possible
  • Really easy to use. Quick set-up on major platforms
  • Connect securely to 34 countries
  • SoftEther & Stealth protocols work in China
What we like less
  • Premium plan is quite pricey
  • Limited server network
  • Data caps on cheaper packages
  • Live chat agents lack technical knowledge

Hide.me is one of our top picks for a provider that really delivers on privacy without sacrificing speed. It isn’t one of the cheaper options out there but the range of premium features means it’s worth paying that little bit extra. It’s seriously fast on same-country connections and consistently quick upload speeds make it a great choice for Kodi fans and torrenters. You can currently stream Netflix, but access has been very unreliable recently.

In terms of privacy Hide.me is one of the best in the current market. It’s a true zero-logs VPN based in a privacy-friendly jurisdiction, so you don’t need to worry about your browsing activity being monitored. More advanced privacy features such as the VPN kill switch and first-party DNS servers aren’t things you find with every provider, and the fact that it works reliably in high-censorship countries is another bonus.

The Hide.me apps are very streamlined and user-friendly whilst also including enough advanced features to please experienced VPN users. Customer support is decent, with an extensive range of online resources and snappy responses to live chat support, but agents are often unable to answer more technical questions. If you’re looking for a speedy, functional VPN with great privacy features then you should definitely consider Hide.me.


Hide.me User Reviews

 90% 
4.5 out of 5 stars

Based on 2 reviews

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  1.  80% 

    fast, safe, and reliable

    My experience with hide.me VPN is seamless so far. The speed is fast depending on your ISP and download speed is good because it has 46 p2p servers. No logs policy ensures your privacy and safety which is an important feature in any VPN.

  2.  100% 

    one of the best VPNs ever used

    Connects fast, and speed is good for most countries. The software offers lot of great features that many VPNs doesn't have. If you don't want hassle of setting up manually you can use the desktop software. Customer support is good if you want to setup manually. Price tag may look little up in the benchmark but it is worth it due to speed, safety, privacy and ease of use.

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