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Hide.me Review

(1 User reviews)
Hide.me screenshot
Simon Migliano Head of Research at Top10VPN

Simon is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times, CNet and more. Read full bio

Ask Simon about Hide.me

Our Verdict

How is this calculated?

Our overall rating is reached by combining several subcategories. The subcategories are weighted as follows:

  • Logging & Jurisdiction: 30%
  • Speed & Reliability: 25%
  • Security & Features: 20%
  • Streaming: 10%
  • Torrenting: 5%
  • Ease of Use: 5%
  • Support: 5%

See our full methodology in how we review VPNs.

Hide.me is a safe, fast, and P2P-friendly free and paid VPN. It's almost zero-logs, comes with an extensive security suite, and has good customer support. The paid VPN unblocks US Netflix as well as HBO Max, Hulu, and Disney+. But we experienced issues with the kill switch and unexpected app crashes.

Ranked #17 out of 68

Hide.me Category Ratings

  • 9.49.4/10
  • 8.58.5/10
  • 9.89.8/10
  • 8.58.5/10
  • 9.29.2/10
  • 6.26.2/10
  • 8.58.5/10
  • 7.57.5/10
  • 8.38.3/10
  • 6.56.5/10

Hide.me Pros & Cons


  1. Almost zero logs
  2. Streams six Netflix libraries
  3. Access to BBC iPlayer, HBO Max & Hulu
  4. Advanced security and features
  5. Privacy-friendly jurisdiction
  6. Supports IPv6 traffic


  1. Random app crashes
  2. Only works 9% of the time in China
  3. Faulty kill switch
  4. Can be slow to establish connections

Hide.me counts over 10 million users across its free proxy extensions and Windows, Mac, Android, iOS. and Fire TV apps.

The VPN is available as both a free and paid service. For this Hide.me review, we put both versions through our expert testing process.

Our tests revealed both versions of Hide.me are reasonably fast, offer strong security, and reliable customer support.

The paid subscription plan comes with a large server network in 66 cities and 46 countries. Some of these servers are optimized specifically for streaming services in the US.

However, the free version of the VPN offers just five VPN servers, and limits date usage to 10GB per month. This equates to about 10 hours of streaming.

While it’s not a leading VPN for P2P file-sharing or overseas streaming, Hide.me is still an above-average VPN. It provides all of the security features necessary to hide your IP address and protect your data on public networks.

Despite being highly configurable, Hide.me’s apps suffer a number of issues that affect user experience. We recorded problems such as slow connection times, application crashes, and an unreliable kill switch.

In short, in this Hide.me review you’ll learn that Hide.me’s free and paid VPN apps aren’t perfect, but they’re good and safe to use.

Hide.me Key Data

Data CapSpeedLogging PolicyData LeaksJurisdictionServersIP AddressesCountriesUS NetflixTorrentingWorks in ChinaSupportCheapest PriceOfficial Website
Anonymous Server Usage DataAnonymous Server Usage Data
Malaysia (Privacy Haven)Malaysia (Privacy Haven)
2,000Not Disclosed
7,600+Not disclosed
Live ChatLive Chat
$4.99/mo over 24 monthsFree

Close To Being No-Logs

Logging Policy & Jurisdiction

How is this calculated?

We dissect the logging and privacy policies of every VPN. A VPN should never log:

  • Your real IP address
  • Connection timestamps
  • DNS requests

A base of operations outside of 14-Eyes or EU jurisdiction is preferable.

Hide.me is very private. You only need to give your email to sign up and the small amount of information Hide.me stores is deleted every few hours. No sensitive data is stored at any point.

Hide.me keeps a temporary record of connection data for troubleshooting purposes. This includes a randomly generated username and internally-assigned IP address.

Hide.me logs the following user data (taken from its privacy policy):

  • Email address (stored in encrypted form on secure servers).
  • Randomly generated username.
  • Internally assigned (non-public) IP address.
  • Amount of data used during VPN session.

This connection data is erased every few hours. Your location, originating IP address, and browsing behavior is not monitored or stored, which means your activity can’t be linked back to you.

In other words, Hide.me is as close to zero logs as most VPN services get.

You only need an email address to sign up, which is typical for most privacy-friendly VPN companies. Some do ask for more personal details, so it’s good to see Hide.me keeping it to the minimum.

The company encrypts and stores your email address and may use it to contact you, but you can opt out of these communications if you prefer. You can also delete your email address permanently after you’ve subscribed.

Hide.me does state that, if requested, it will hand over any information it has on a user being investigated by authorities. However, the VPN service keeps so few connection logs, your online privacy shouldn’t be affected by this.

Hide.me is Safe and Private

Hide.me’s approach to privacy is a good one. In fact, it was one of the first VPN services to undergo an objective third-party assessment to verify its trustworthiness.

In 2015, Hide.me was audited by analyst Leon Juranic of security-testing firm DefenseCode LTD, which verified its safe logging practices.

Hide.me Audit Certificate Awarded by DefenseCode Ltd

Audit certificate awarded to Hide.me from DefenseCode LTD.

We don’t agree with the audit’s conclusion that Hide.me is “absolutely zero logs,” since the VPN service still keeps some temporary connection logs. However, we do agree that Hide.me is a private VPN that is completely safe to use.

Malaysian Jurisdiction

The VPN is owned by eVenture Ltd, an IT security company incorporated in Labuan, Malaysia in 2011. Sebastian Schaub, its founder, launched Hide.me VPN in 2012.

Being incorporated in Malaysia is good for the company’s privacy credentials, because Malaysian law does not require VPN companies to keep logs of customer connections or network activity.

Hide.me is clear about this, stating: “We purposefully set up our headquarters in a jurisdiction that cannot, by law, request for us to record your data.”

Malaysia sits outside the surveillance agreements found in most European countries, North America, and China. The Five-Eyes/14-Eyes are “blind” in Malaysia, making it an ideal privacy haven for VPN users.

The company also releases regular transparency reports, which list any legal requests for:

  • Illegal activities (DDoS attacks, scams, spam, botnets)
  • Digital Millennium Copyright Act (DMCA) violations
  • Law enforcement and police requests

In 2019, Hide.me received 105 requests relating to illegal activities on its network, over 27,000 DMCA complaints, and two law enforcement requests. The company’s official statement on these requests is as follows:

“We do reply and act on every request, but as we cannot store any information, we do not have any data to present when requested.”

Overall, we view Hide.me as a very private VPN. It’s almost no-logs and has worked hard to prove its status as a VPN you can trust. Also, there has never been a security breach in the company’s history.

Fast Short & Long-Distance Speeds

Speed & Reliability

How is this calculated?

Speed ratings are calculated using upload speeds, download speeds, and ping (latency).

We test average speeds regularly using a dedicated 100Mbps connection in London, UK. Local download speed is considered the most important factor.

Hide.me delivers fast speeds and is particularly strong on long-distance connections. Its ping time (latency) is higher than we'd expect from a top VPN service, but almost all users will encounter no buffering issues.

Hide.me delivers fast short-distance speeds, but long-distance speeds are a different story, though.

While Hide.me is not among the fastest VPNs on the market, at least the free version doesn’t enforce speed caps within the 10GB monthly data limit.

This means free users will experience similar speeds to paying customers, which makes Hide.me one of fastest free VPNs we’ve tested. However, once you pass the 10GB monthly data cap, speeds are limited to 3Mbps.

Local Speed Test Results

We tested Hide.me’s short-distance speeds by connecting to a server close to our physical location in London, UK.

The VPN reduced our connection speeds by just 7%, which is faster than top services like ExpressVPN and Surfshark.

Here are our full speed test results:

Local Speed Test results before using Hide.me:

  • Download Speed: 100Mbps
  • Upload Speed: 99Mbps
  • Ping: 1ms

Local Speed Test results with Hide.me:

  • Download Speed: 93Mbps
  • Upload Speed: 54Mbps
  • Ping: 23ms

Download speed loss when Hide.me is running: 7%

Any speed loss less than 10% is great for a VPN. It’s not the 2% speed loss we recorded for Private Internet Access (read our PIA VPN review), but it’s excellent nonetheless.

Long Distance Speed Test Results

We also tested Hide.me’s speeds on long-distance connections. We connected to servers in Germany, US, Australia, and Singapore.

We found that Hide.me performed around average on long-distance connections:

  • USA:
    • Download: 58Mbps
    • Upload: 46Mbps
  • Germany:
    • Download: 91Mbps
    • Upload: 91Mbps
  • Singapore:
    • Download: 41Mbps
    • Upload: 43Mbps
  • Australia:
    • Download: 30Mbps
    • Upload: 19Mbps

A 42% speed loss connecting from the UK to the US is a very good result compared to many other VPNs. In our CyberGhost speed tests, for example, we recorded a 74% speed loss.

However, 42% is nowhere near as fast as the fastest VPNs we’ve reviewed. When reviewing NordVPN, we measured a speed loss of just 21% from the UK to the US.

Hide.me’s Speeds Compared to Top VPNs

We also record speeds using our in-house automated VPN speed test tool.

The graph below compares Hide.me to four other VPNs running on our New York server. Tests run automatically four times a day, and connection speeds are capped at 100Mbps to recreate a typical home internet connection.

The chart below displays the average speed loss percentage of each VPN compared. The lower the speed loss percentage, the better.

VPN Speed Performance Comparison Chart

Compare Hide.me’s speeds using our speed test tool
As you can see above, during an eight week period, Hide.me’s speed was rather consistent, and therefore dependable. This is what we expect from high-performing VPNs.

While Hide.me isn’t as fast ExpressVPN, NordVPN or PIA VPN, its New York speeds were still very encouraging.

Slightly High Latency

While Hide.me’s download speeds are very good, the same can’t be said of ping times. Latency was in fact rather high in our tests, even connecting to nearby VPN servers.

The VPN’s UK average ping time came in at 23ms, which is poor compared to top-rated services. Our ExpressVPN review and Surfshark analysis show how a top VPN should have a ping time of 10ms or less.

Ping time or latency refers to the delay in your internet connection when attempting to connect to another server. Gamers using a VPN need one with low latency to avoid lag. We recommend these VPNs for lag-less gaming.

Hide.me is Secure But its Kill Switch is Unreliable

Security & Features

How is this calculated?

Top-rated VPNs offer OpenVPN or WireGuard protocols, AES-256 encryption, and a functional kill switch. We also consider additional security features and the global spread of VPN servers.

Hide.me has an advanced security suite with all the top protocols and encryption is via AES-256. It also comes with split tunneling, IPv6 leak blocking, and zero trackers installed. The only problem we've encountered is a kill switch that doesn't always work.

  1. IKEv2/IPSec
  2. OpenVPN (TCP/UDP)
  3. SoftEther
  4. SSTP
  5. WireGuard
  1. AES-256
  1. DNS Leak Blocking
  2. First-party DNS
  3. IPV6 Leak Blocking
  4. Supports TCP Port 443
  5. VPN Kill Switch
Advanced features
  1. SOCKS
  2. Split Tunneling

Hide.me uses industry-standard AES 256-bit encryption to hide your IP address and keep your connection secure on WiFi networks.

The VPN service uses a wide range of connection protocols including WireGuard, OpenVPN (UDP/TCP), IKEv2, SoftEther, and SSTP.

Protocols in Hide.me’s MacOS app settings.

Both the desktop and mobile apps allow users to choose between all of these protocols. It’s good to see consistency across Hide.me’s apps.

Other security features include built-in leak protection, custom DNS functionality, IPv6 support and Stealth Guard. There’s also a kill switch to protect your IP address in the event of an unexpected connection drop.

Our VPN leak tests prove that Hide.me doesn’t leak any DNS, IPv4/IPv6 and WebRTC address credentials.

Zero Trackers in Hide.me’s Android App

We ran Hide.me’s Android app through the εxodus tool, which generates a report on the trackers and permissions present in the application.

We can confirm that Hide.me’s Android app contains zero trackers and 11 permissions, including two that are considered ‘dangerous’ or ‘special’ according to to Google’s protection levels.

While the VPN app isn’t as permission-free as Astrill VPN’s, which has no permissions at all, there’s nothing that threatening about the permissions we detected.

Hide.me contains 11 permissions.

Hide.me is Virus-Free

Hide.me is completely free of viruses. We scanned the Hide.me installation software through VirusTotal.com, and no viruses or malware were detected.

Users of Hide.me Free also benefit from exactly the same level of security as its paid subscribers, making it one of the most secure free VPNs available.

Wide Range of Security Features

The VPN comes with a Stealth Guard feature, which lets you choose applications or services that won’t operate unless you’re connected to a VPN server.

Stealth Guard helps make sure you don’t accidentally use an app or service that would compromise your privacy without the security of a VPN.

You can also set up custom DNS functionality and choose to use a random port for every connection, which is sometimes called Dynamic Port or Ephemeral Port. This makes it harder for ISPs to track and block your VPN use.

The VPN service even comes with a password generator and a DNS leak test tool.

Unreliable Kill Switch

Hide.me’s security is strong, but it’s not without weaknesses.

While testing the VPN we received multiple warnings that the kill switch could not be enabled, suggesting that we contact the support team.

A fully-functional VPN kill switch is essential for any premium VPN service. It’s disappointing that Hide.me is still experiencing bugs with such an important feature.

Good Choice for Streaming & Torrenting

Streaming & Torrenting

How is this calculated?

Streaming is rated by the number of different services unlocked, how many regional libraries are viewable, and how consistently the VPN can access them.

Netflix, BBC iPlayer, HBO Max, DAZN, and Amazon Prime Video are all tested on a weekly basis.

Hide.me premium unblocks all the major streaming sites, including US Netflix, BBC iPlayer, HBO Max, Hulu, and Amazon Prime Video. You can also access five more international Netflix libraries. For entertainment needs, Hide.me is a great tool to access more content.

We tested both versions of Hide.me to understand how well it works with streaming services like Netflix, BBC iPlayer, and Disney+.

Hide.me has streaming-optimized servers for:

  • Netflix France
  • DAZN Germany
  • Netflix Germany
  • DAZN Italy
  • Disney+ Italy
  • Netflix Italy
  • RAI Italy
  • BBC iPlayer
  • Disney+ UK
  • Netflix UK
  • Netflix US
  • Disney+ US
  • Hulu
  • Amazon Prime Video
  • ESPN
  • HBO Now

We tested Hide.me’s Netflix-optimized servers to see how many regions it unblocks.

Hide.me’s Netflix servers streamed six libraries: US, UK, France, German, Italian, and Japanese Netflix.

Unblocking six Netflix regions is a good feat, but the highest-rated Netflix VPNs can stream over 40 libraries.

Streams BBC iPlayer, Disney+, HBO Max & Hulu

Hide.me works very well and reliably with BBC iPlayer through its optimized server.

The VPN has three UK streaming servers for BBC iPlayer, Disney+, and UK Netflix and all work effectively.

It’s also great at getting around US georestrictions, enabling access to HBO Max and Hulu content.

Hide.me Free Sometimes Streams US Netflix

The free version of Hide.me also works with US Netflix and BBC iPlayer, but very intermittently.

Combined with the 10GB data cap, this means we don’t recommend Hide.me Free if you’re looking to stream video content regularly.

Hide.me Supports P2P and Torrenting


How is this calculated?

We calculate the average download bitrate of every VPN using a bespoke torrenting setup.

Testing also factors in the percentage of servers which permit P2P, plus useful features like port forwarding.

Hide.me’s consistent speeds, strong security, and safe privacy policy make it a good choice for torrenting. Although the VPN allows P2P activity on all its servers we did encounter issues with the VPN kill switch that need fixing.

Hide.me is a suitable VPN for torrenting. It’s P2P-friendly, has robust security in place, and has experienced no data exposure scandals. It also has a good average download bitrate of 9.6MiB/s.

We’ve found the kill switch to be faulty in the past, but Hide.me has improved it since.

Hide.me also offers a specialized SOCKS (shadowsocks) proxy that can be used for faster P2P connections.

The shadowsocks proxy is unencrypted, but you can use it with the VPN for added protection.


To torrent safely with Hide.me:

  1. Activate the “Stealth Guard” feature
  2. Ensure the VPN Kill Switch is enabled
  3. Bind your torrenting client to the VPN via the SOCKS proxy
  4. Connect to a P2P-friendly Hide.me server
  5. Verify there are no leaks using our torrent IP leak test tool

Overall, Hide.me is a secure and P2P-friendly VPN. However, its limited server network and unreliable kill switch means there are better torrent VPNs available.

Hide.me Free Allows P2P activity on Three Servers

There are no speed restrictions on torrenting traffic, and the 10GB data limit is more generous than the majority of competing safe free VPNs.

The service recommends using its Stealth Guard feature for safe torrenting. This option provides additional security by limiting your VPN connection to specific apps and services. This way, you can avoid connecting to your torrenting client without VPN protection.

2,000 VPN Servers in 46 Countries

Server Locations

How is this calculated?

The global spread and coverage of the VPN server network is the most important factor here.

We also consider the number of city-level servers, plus how many IP addresses are maintained.

This rating does not directly contribute to the Overall Rating, but instead makes up a portion of the Security & Features rating.

Hide.me doesn't have a huge server network, and it's mostly focused on Europe and Norther America. However, its speeds appear unaffected by server congestion, and most users will be satisfied with the selection.

Globe with a blue flag
Image of a city landscape
Image of a pink marker
7,600+IP Addresses

Hide.me has fewer server locations than the top-rated VPN services.

The paid subscription plan offers 2,000 servers in 66 city locations, and between four and eight IP addresses per server.

While Hide.me’s server network isn’t small, it doesn’t compare to the server coverage of rival VPNs like HideMyAss (read our HMA VPN review).

Hide.me server locations

Server choice on the paid subscription plan is particularly limited for non-Western countries.

Asia is represented by Hong Kong, Jakarta, Manila, Mumbai, Seoul, Singapore, Taipei, and Tokyo.

Africa only features servers in Morocco. There’s one server location in India, one in UAE, and one in Brazil.

The number of server locations in Western countries is much higher. But it still can’t compete with the best VPN services.

There are two city-specific servers in the UK (Manchester, London), two in Spain (Madrid, Barcelona), and fiuve in Australia (Adelaide, Brisbane, Melbourne, Perth, Sydney – covering all coasts).

The US comes out best with nine city-specific server locations:

  • Chicago
  • Dallas
  • Las Vegas
  • Los Angeles
  • Miami
  • New York City
  • Phoenix
  • San Francisco
  • Secaucus

Highly Secure Servers

Though relatively few in number, Hide.me’s servers are very secure. The company claims the entire network is “hand-picked, security-hardened and self-maintained.”

Hide.me does not use any virtual servers. Instead, it rents an all-physical server network from several third-party hosts.

A Hide.me representative told us:

“We do not own physical hardware, we choose all third party hosting providers very carefully, so we can assure that there are certain security standards in place (ISO 27001) and no unauthorized person could access our servers.”

Choosing to rent VPN servers from third parties doesn’t pose inherent security risks as long as the third party and the hardware are vetted properly.

Five Server Locations available on Hide.me Free

Hide.me free is limited to five server locations including Canada, Netherlands, Singapore, USA East, and USA West.

Rarely Works in China

Bypassing Censorship

How is this calculated?

Our remote-access server in Shanghai, China routinely tests if a VPN can beat restrictions and access a free, open internet. Obfuscation technologies and nearby servers are also a contributing factor.

This rating does not directly contribute to the Overall Rating, but instead makes up a portion of the Security & Features rating.

Hide.me only works 9% of the time in China, which isn't very good. If you want to access a free internet in China, look elsewhere. It's much more effective in places like Russia and Turkey thanks to its TLS-Crypt obfuscation tool.

Hide.me VPN includes a number of features aimed at use in highly-censored countries like China.

Throughout 12 months of China VPN tests, Hide.me has worked 9% of the time. This is quite poor, but it’s not always blocked like some VPNs.

Hide.me should be much more effective as an anti-censorship VPN in countries with less robust firewalls, like Russia, UAE, and Turkey.

Effective Obfuscation Tool

Hide.me’s partial success is most likely down to its proprietary TLS-Crypt obfuscation tool. Described as a “security hardened OpenVPN,” this feature disguises VPN traffic and makes it much harder for web censors to identify and block it.

According to Hide.me, TLS-Crypt:

“Adds a round of encryption and decryption operations on each OpenVPN packet by using a pre-configured static key. This means that each OpenVPN packet gets encrypted twice, once with the static key and once with a TLS symmetric key.”

TLS-Crypt is downloadable from the Hide.me members area once you’ve purchased a subscription.

Hide.me also manages its own encrypted DNS servers that protect your website requests and prevent malicious third parties from monitoring your activity. This is an essential feature of any VPN service looking to bypass censorship.

Nearby server locations include Hong Kong, South Korea, India, and Japan. Servers close to China will typically deliver higher VPN speeds.

SoftEther Support

Hide.me also supports UDP and TCP SoftEther connections.

SoftEther is a multi-protocol solution designed to penetrate firewalls by using HTTPS to mask your VPN traffic. This is another tool that can help circumvent heavy censorship in countries like China.

The Hide.me website provides instructions on how to set up the VPN with SoftEther, so you shouldn’t have any trouble using it, even if you’re a beginner.

The Chinese government has blocked Hide.me’s website and listings on the iOS App Store and Google Play Store. As such, make sure you download the VPN software before you travel.

Widely Compatible VPN

Platforms & Devices

How is device compatibility rated?

A quality VPN should maintain functional, fully-featured applications and extensions for as many platforms and devices as possible.

This does not directly contribute to the Overall Rating, but instead makes up a portion of the Ease of Use rating.

Hide.me is impressive for the sheer number of devices and platforms you can use it on. Alongside the most popular platforms, like Windows and Mac, you can also use it on BlackBerry and more, with setup guides available. You can also use one subscription on 10 devices at once.


Hide.me is available on

  1. Windows Logo
  2. Mac Logo
  3. iOS Logo
  4. Android Logo
  5. Linux Logo
  6. Router Logo

It comes with a generous simultaneous device limit of 10 connections, which is higher than most VPN services.

You can also use Hide.me on Linux, which is available as an open-source project on Github, and uses the WireGuard protocol.

Wide Device & Router Support

You can also install the VPN on a number of other devices, with detailed installation setup guides available on the Hide.me website.

The VPN service is compatible with the additional platforms below:

  • Blackberry
  • Fedora 24+
  • LibreELEC “Kodi”
  • OpenELEC “Kodi”
  • pfSense
  • QNAP
  • QNAP Legacy
  • Synology DSM

It’s rare for a VPN service to function on this many additional platforms, making Hide.me one of the most widely available VPNs we’ve come across.

The VPN is also compatible with many routers too, including the below models:

  • Asus-WRT
  • Asus-WRT Merlin
  • DD-WRT
  • DD-WRT Legacy
  • Mikrotik RouterOS
  • OpenWRT
  • OpenWRT Legacy
  • Tomato

Installing Hide.me on your router will protect all of the devices on your home network with one VPN connection.

Diagram explaining how a VPN router works.

A VPN router encrypts the traffic of every device on your WiFi network.

Games Consoles & Streaming Devices

  1. AppleTV Logo
  2. Amazon Fire TV Logo
    Amazon Fire TV
  3. Android TV Logo
    Android TV
  4. Chromecast Logo
  5. Nintendo Logo
  6. PlayStation Logo
  7. Roku Logo
  8. Smart TV Logo
    Smart TV
  9. Xbox Logo

In terms of TV streaming devices, Hide.me has a native app for the popular Amazon Fire TV Stick.

Sadly, there is no Smart DNS tool. To use Hide.me with a games console, Apple TV or Roku, you’ll need to set the VPN up on your router.

Or, connect your streaming/gaming device to your computer or smartphone’s hotspot while the VPN is running.

Browser Extensions

Hide.me provides proxy browser extensions (as well as a free web proxy called Hide.me Proxy) for:

  1. Chrome Logo
  2. Firefox Logo

You can add these proxy extensions to your browser with a simple click from inside the VPN application, or from the Hide.me website. They require no registration of any kind.

The free browser extensions allow you to connect to servers in Canada, Germany, and Netherlands. This means the extensions can’t stream US Netflix or BBC iPlayer.

In Hide.me proxy’s settings menu, you have options to Enable SOCKS, Disable WebRTC, and change languages. There is no data cap either – you can use the proxy for as long as you want.

Settings menu on the Hide.me proxy Chrome browser extension

These extensions are an incredibly simple and cheap way of using a proxy to spoof your location. They will change your IP address quickly and protect you from WebRTC leaks.

That said, remember that a proxy will not encrypt your traffic like a VPN does. We recommend you download the full free VPN instead.

Advanced But Unreliable Applications

Ease of Use

How is this calculated?

This rating mainly consists of the intuitiveness of setup and everyday use.

Device or platform compatibility and customization options are also a factor.

Hide.me's usability lets it down. The apps are fine, but not as user-friendly and well-designed as others on the market. We've also encountered too many bugs, crashes, and errors when testing it to wholeheartedly recommend. Having said that, it's simple enough.

How to Install & Set Up Hide.me

Hide.me’s VPN applications are mostly simple to use and come with a similarly designed interface to most premium VPNs.

At the same time, the clients are full of advanced features. But, the apps were frustratingly unreliable at times – Hide.me crashed or lost connection several times during our testing.

MacOS Client

Hide.me’s Mac app starting screen opens with a large ‘Enable VPN’ button that will connect you to the nearest server.

Hide.me MacOS client main screen

You can see a full list of country and city-level server locations on a separate menu along with basic information about your VPN IP address and location.

However, the quick connect feature via the menu bar doesn’t list what streaming services the servers are optimized for.

For example, there are six streaming servers for the US, all marked indistinguishably as ‘United States’. To find out which works with US content platforms, you must expand the window and head to the main Hide.me screen, making the quick connect feature pointless.

Hide.me streaming servers listed on the MacOS app

Moreover, there is no usage or server load data displayed per server. It’s therefore difficult to judge which server will deliver the best speed performance.

On the plus side, there’s the ability to customize your DNS servers, MTU settings, and even port choices for OpenVPN.

Hide.me’s MacOS app includes support for Apple Silicon and Big Sur and additional advanced features include split tunneling, IPv6 support, Stealth Guard, and the ability to run custom scripts when your connection drops.

Windows Client

Hide.me’s Windows client is identical to its Mac client in most ways. It comes nicely packaged with custom DNS, split tunneling, Stealth Guard, a kill switch and a diverse selection of security protocols.

Hide.me’s Windows app settings

The Windows version has a toggle option to turn on Fallback Protocol, which the Mac app does not. If your selected protocol stops working for whatever reason, Hide.me will automatically re-establish the connection.

Android & iOS Applications

Hide.me’s mobile apps are very good, equipped with an extensive settings menu that retains the functions of the desktop apps.

The options, buttons and user interface are all well presented and easy to navigate.

There are two small differences between Hide.me’s Android and its iOS client. The iOS app comes with a toggle option to select or deselect ‘No random port on every connection,’ while the Android app does not.

Hide.me’s iOS Settings

On the flip side the Android client has a neat split tunneling option in its settings menu to select apps that you do or don’t want to connect through the VPN.

Split tunneling is useful as some services may not work when using a VPN, such as online banking. Hide.me’s iOS client lacks this feature.

Unreliable functioning

Though easy to use, the Hide.me applications were often unreliable during our tests.

While testing the MacOS VPN client, the app shut down or the connection dropped unexpectedly. It would also often become unresponsive when trying to use a feature or switch servers.

These kind of issues can make for a frustrating user experience if they happen on regular basis.

Hide.me crashed several times during our testing

Random connection drops aren’t completely uncommon, which is why a VPN kill switch is an important feature. However, Hide.me’s kill switch was only effective intermittently: sometimes it worked, sometimes it didn’t.

Hide.me warns you about its kill switch not working, but it means getting in touch with support or rebooting the VPN.

Connections would also take a long time to establish, and sometimes wouldn’t establish at all. This was one of Hide.me’s biggest drawbacks in our experience.

Useful Live Chat Support

Customer Support

How is this calculated?

This rating is based on our assessment of each VPN’s:

  • Email support
  • Live chat support
  • Online resources

Not every VPN offers all of these, and they often vary in quality and response time.

Hide.me's online resources are extensive and in-depth. You can likely find a solution to any problem you have. If not, you can use Hide.me's live chat support, which runs 24/7.

24/7 Live chat supportYes
Live chat SupportYes
Email support via an online formYes
Tutorial VideosYes
Online ResourcesYes

Hide.me has an extensive customer support system including helpful setup videos, a comprehensive online knowledgebase, and 24/7 live chat support. Customer support is exactly the same for Hide.me Free users, too.

You can even request a support ticket from within the app, which is extremely convenient and perfect for VPN beginners.

We tested out the live chat feature on the Hide.me website’s main page. Our inquiry was automatically sent as an email rather than commencing a live chat, so it seems the service is not always 24/7.

That said, we found Hide.me’s live chat agents fast and somewhat informed in their responses.

For more complex queries, we were asked to send a support email. But if you have a simple question, then the live chat team is helpful. The ticketing system is privacy-focused, letting you opt out of sending logs and system diagnostics.

There’s also an in-app messaging system that keeps you up to date on the latest Hide.me developments, including the addition of new servers and extra features.

Pricier Than Competition

Price & Value for Money

How is this calculated?

Price & Value for Money receives a rating, but is not factored into our Overall Rating. We believe the reader should decide what is or isn’t a reasonable price.

A good rating here isn’t just based on how cheap the VPN is, but for the value it offers overall.

Hide.me is more expensive than we think it should be, even though its a good VPN service. The balance of security features and streaming capabilities give it serious value for money, but there are many cheaper and better VPNs to subscribe to.

Hide.me has three pricing plans, which are:

  1. Monthly


    Billed $12.95 every month
  2. 12 months


    Billed $99.95 every 12 months
    Save 36%
  3. 3 years


    Billed $129.95 every two years
    Save 61%

All plans have 30-day money-back guarantee

While Hide.me is a quality VPN, $4.99 per month ($129.95 paid every 24 months) on its best price deal is more expensive than is warranted.

Most of the very best VPNs are cheaper than this, including NordVPN, CyberGhost, Surfshark, and IPVanish. This means there’s no reason to buy Hide.me over them.

Payment & Refund Options

You can pay for your Hide.me subscription via a number of popular payment methods, and some less popular ones, including:

  1. American Express logo
    American Express
  2. Bitcoin logo
  3. Mastercard logo
  4. Monero logo
  5. PayPal logo
  6. SOFORT logo
  7. Visa logo

This gives users plenty of options to choose from. If that’s not enough, there are also 80 anonymous payment options available. Some of these include:

  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Dash (DASH)
  • Dogecoin (DOGE)
  • Ethereum (ETH)
  • Ethereum Classic (ETC)
  • Litecoin (LTC)
  • NEO (NEO)
  • Peercoin (PPC)
  • Verge (XVG)
  • Zcash (ZEC)
  • ZenCash (ZEN)

30-day Money-Back Guarantee

Hide.me offers a generous 30-day money-back guarantee on its service.

This policy gives you access to the Hide.me premium service for one month with a guarantee that you’ll get a full refund if you’re not satisfied.

No Free Trial But A Good Free (Limited) Plan

Hide.me doesn’t offer a free trial in the true sense of the term. But it does offers a completely free VPN that requires no registration, no payment details, and serves no ads.

Free users get full customer support, access to all the connection protocols (except for WireGuard), and the same level of privacy and security as paid users.

However, the free VPN is limited to five server locations: Canada, Netherlands, Singapore, USA (East Coast) and USA (West Coast).

You can only use the free app on one device at a time, unlike the 10 simultaneous devices that come with the premium subscription.

The free version is also limited to 10GB of data usage per month, which equates to about 10 hours of streaming time.

But, the free VPN does not support P2P traffic and lacks the advanced configurations available on the paid plan. It’s also unlikely to stream US Netflix, Disney+, or other popular services.

There are no speed restrictions while within this data limit, making Hide.me Free one of the fastest free VPNs available.

Once the 10GB data cap has been exceeded, you can continue using the service but Hide.me will restrict you to one server only.

A Safe & Trustworthy VPN

The Bottom Line

Hide.me’s free and paid VPN apps are above-average, and will effectively hide your IP address, encrypt your web browsing traffic, and protect your data on public WiFi.

Both versions of the VPN deliver fast speeds and a good range of advanced configuration options. The logging policy is privacy-friendly and its customer support system is excellent.

Moreover, Hide.me’s optimized US servers are perfect for streaming American Netflix. The fact Hide.me can stream BBC iPlayer, HBO Max, and Hulu is also impressive.

We recommend the free version of Hide.me for those looking to test a secure free VPN. The paid subscription plans are ideal for users looking to prioritize their online privacy.

While Hide.me is a good streaming and torrenting VPN, there are better VPNs on the market that better fulfill those purposes.


Additional research by David Hughes

Alternatives to Hide.me

The new ExpressVPN logo



ExpressVPN is more reliable than Hide.me, and it's our top-rated VPN. It’s more expensive than Hide.me, but the upside makes it worth the higher price. Read ExpressVPN review

Surfshark VPN logo



Surfshark is a budget alternative to Hide.me. It’s cheaper than Hide.me and it’s also a better service all-round. It’s faster, and it’s far better for streaming and torrenting. Read Surfshark review

About the Author

  • Simon Migliano Head of Research at Top10VPN

    Simon Migliano

    Simon is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times, CNet and more. Read full bio

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