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Hide.me Review

Hide.me VPN app for Apple MacOS

Simon Migliano is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times and more.

Fact-checked by Callum TennentAdditional Testing by David Hughes

Our Verdict

How is this calculated?

We calculate the VPN service’s Overall Rating by combining the ratings of several testing categories. Each category is weighted as follows:

  • Privacy & Logging Policy: 20%
  • Speed: 20%
  • Security & Technical Features: 15%
  • Streaming: 15%
  • Ease of Use: 10%
  • Torrenting: 5%
  • Server Locations: 5%
  • Bypassing Web Censorship: 5%
  • Customer Support: 5%

Learn more by reading our VPN testing and review methodology.

Hide.me is a safe, fast, and P2P-friendly VPN with a free and premium version. It’s almost zero-logs, comes with advanced security features like multi-hop servers, and offers good customer support. The paid VPN unblocks US Netflix as well as HBO Max, Hulu, and Disney+. The free version is also safe and one of the best free VPNs overall, but it’s limited by speed restrictions and data caps.

Ranked #8 out of 62 VPNs

Hide.me Category Ratings

  • 9.4/10
  • 9.0/10
  • 8.9/10
  • 9.8/10
  • 9.1/10
  • 9.0/10
  • 8.9/10
  • 7.5/10
  • 8.1/10
  • 8.2/10

Hide.me Pros & Cons

  • Safe logging policy & security standards
  • Servers for streaming in 16 countries
  • Very fast download speeds
  • Advanced security features
  • Good free version available
  • Works in China & Russia

  • Free version limited to 10GB
  • Kill switch not automatically active
  • Usability issues on Windows
  • Hide.me Free is very slow
  • No diskless servers
  • No Smart DNS

Why Trust Us?

We’re fully independent and have been reviewing VPNs since 2016. Our ratings are based on our own testing results and are unaffected by financial incentives. Learn who we are and how we test VPNs.

Hide.me is one of the oldest and most popular VPNs on the market. It is owned by a Malaysian company called eVenture Ltd, and it’s available as both a paid and free VPN service.

In this review of Hide.me and Hide.me Free, we test both versions in 10 different categories to find out if Hide.me is safe, if it works with Netflix, and whether the free version is actually worth using.

Watch the video below for a short summary of our Hide.me review and test results:

Hide.me Key Data

Data CapUnlimited10GB
Download Speed96Mbps1Mbps
Logging PolicyNo Identifying DataNo Identifying Data
Data LeaksNoNo
JurisdictionMalaysia (Privacy Haven)Malaysia (Privacy Haven)
Servers1,800Not disclosed
IP Addresses7,600+Not disclosed
Countries with Servers557
US NetflixYesNo
Simultaneous Connections101
Works In ChinaYesNo
SupportLive ChatLive Chat
Cheapest Price$2.69/mo over 26 monthsFree
Money-Back Guarantee30-day Money-Back Guarantee-
Official WebsiteHide.me

Privacy & Logging Policy

Does Hide.me Keep Logs?

How is this calculated?

We analyze and dissect the VPN service’s logging and privacy policy. A VPN should never log and store:

  • Your real IP address
  • Connection timestamps
  • DNS requests

Headquarters outside of 14 Eyes or EU jurisdictions are also preferable.

Hide.me does not log any sensitive or identifying data. It only logs your email address and the amount of monthly data used when connected to a server. It releases a yearly transparency report detailing the law enforcement requests and DMCA complaints it receives, but it never has any data to hand over. However, it’s not yet invested in diskless servers and it rents its servers from unknown third-parties.

Ranked #11 out of 62 VPNs for Privacy & Logging Policy

Here’s a table summarizing the information that Hide.me logs:

Data TypeLogged by Hide.me
Account InformationYes
Browsing ActivityNo
Date of Last ConnectionNo
Device InformationNo
DNS QueriesNo
Individual Bandwidth UsageYes
Individual Connection TimestampsNo
Number of Simultaneous ConnectionsNo
Originating IP AddressNo
VPN Server IPNo
VPN Server LocationNo

Hide.me does not log or sell your sensitive data and your internet activity cannot be traced back to you when using it.

We’ve examined Hide.me’s logging policy and can tell you that Hide.me only logs the email address used to register an account — which is encrypted on secure servers — and the amount of monthly data you use.

When connecting to a Hide.me server, it also maintains a “non-persistent log of connection data.” This means it uses a randomly generated username and an internally-assigned IP address. For added transparency, we’d like Hide.me to be more specific about exactly which types of connection data are stored, and for how long.

This is a safe privacy policy. Crucially, Hide.me does not log any identifiable data, such as your real IP address or the websites you visit. If you terminate your Hide.me account, all data associated with your account is deleted from Hide.me’s systems.

To improve its privacy rating further, we’d like to see Hide.me invest in a fully diskless server network so that data is never stored on physical hardware. This would remove the risk of servers being seized and data extracted.

Furthermore, Hide.me’s servers are rented from third-party hosts. Although Hide.me told us it vets its partners carefully, owning its entire network would elevate its privacy credentials further.

It’s rare that a VPN owns its entire server network, but we have high standards in our privacy assessment, and leading VPNs like IPVanish own 100% of their networks.

You can read Hide.me’s full privacy policy on its website.

Independent Audit & Transparency Reports

In 2015, Hide.me was audited by Leon Juranic of DefenseCode Ltd, which verified its safe logging practices. This was the first independent assessment performed to verify a VPN’s logging policy and trustworthiness.

Hide.me Audit Certificate Awarded by DefenseCode Ltd

Certificate awarded to Hide.me from DefenseCode LTD.

The conclusion was that Hide.me is “absolutely zero logs.” We don’t agree with this conclusion, since Hide.me logs aggregated data of monthly use and some account information. But we do agree that Hide.me is very private and safe to use.

We’d like to see an updated logging audit, since this was performed many years ago.

Hide.me also led the way in releasing transparency reports about the legal requests it receives and how it responds to them. It’s been publishing these annually since 2012.

For example, in 2023 Hide.me received 42,487 DMCA complaints and 14 law enforcement requests. Hide.me responds to every legal request it receives and follows the law, but it has no data to hand over. This proves its privacy policy claims.

Who Owns Hide.me?

Hide.me is owned by a company called eVenture Ltd, an IT security company incorporated in Malaysia since 2011.

This is great for the company’s privacy credentials, as there are no data retention laws in Malaysia, and it is not part of intrusive surveillance alliances like the Five Eyes.

Hide.me has never experienced a scandal or data breach of any kind, either — its reputation remains trustworthy.


Hide.me Works with Netflix, Hulu & More

How is this calculated?

This rating is calculated by how many different streaming services and regional content libraries the VPN can unblock, and how consistently it can access them.

We test access to Netflix, Disney+, Max, Amazon Prime Video, BBC iPlayer, and many more platforms on a weekly basis.

Hide.me premium works to unblock 11 international Netflix regions, including US Netflix. It’s also able to access geo-restricted content on Hulu, HBO Max, Prime Video US, and BBC iPlayer. There is no major streaming site Hide.me cannot unblock. However, there is no smart DNS for streaming on home devices, and the free version of Hide.me failed all of our streaming tests.

Ranked #9 out of 62 VPNs for Streaming

Here’s a list of popular streaming platforms that Hide.me Premium and Free currently unblocks:

Streaming PlatformHide.me Premium Hide.me Free
Amazon Prime VideoYesNo
BBC iPlayerYesNo
Channel 4YesNo
Hotstar IndiaYesNo
Netflix USYesNo

Hide.me Works with Netflix

Hide.me premium works very well with Netflix. It’s capable of accessing 11 Netflix libraries from overseas, including the US Netflix library, without any buffering.

We’ve tested Hide.me on Netflix for a number of years. Our tests show that these are the Netflix regions it reliably unblocks:

  • Brazil
  • Canada
  • France
  • Germany
  • Italy
  • Japan
  • Spain
  • Sweden
  • Switzerland
  • UK
  • US

This is a large number of extra Netflix regions, but the highest-rated Netflix VPNs can stream over 30 libraries.

Hide.me Streams HBO Max, Hulu & UK TV

Hide.me works very well for bypassing geo-restrictions on US streaming services. It’s able to unblock HBO Max and Hulu, and it also has servers optimized for streaming in 15 more countries.

Hide.me Streaming Servers on iOS

Hide.me has streaming servers available in 16 countries.

We tested all of Hide.me’s streaming servers and were impressed by how easily they unblocked each country’s respective streaming sites, such as CTV in Canada, ProSieben in Germany, and Japanese Netflix.

Hide.me works very well and reliably with BBC iPlayer through its optimized server.

The VPN has UK streaming servers for BBC iPlayer, Disney+, and UK Netflix, and all of them work effectively.

Hide.me Free Doesn’t Unblock Any Streaming Sites

The free version of Hide.me is completely different to Hide.me Pro: it was detected by every international streaming site we tested it with, making it one of the worst free VPNs for streaming.

Hide.me Free Streaming Site Test

Hide.me Free fails to unblock all streaming sites.

Hide.me Free doesn’t work with US Netflix, HBO Max, Hulu, or BBC iPlayer. Combined with a 10GB data limit, we don’t recommend Hide.me Free if you’re looking to stream content regularly. We recommend Windscribe Free instead.


Fast & Safe Torrenting on All Servers

How is this calculated?

This rating is determined by the VPN’s torrenting speeds, the percentage of servers that allow P2P file sharing, the service’s privacy and trustworthiness, and useful settings like port forwarding.

For speed specifically, we calculate the VPN’s average download bitrate using our bespoke torrenting setup.

Hide.me has everything that you need to torrent safely: a private logging policy, a working kill switch, and fast P2P speeds on a 100% torrent-friendly server network. Port forwarding is also available. However, Hide.me Free no longer permits torrenting.

Ranked #8 out of 62 VPNs for Torrenting

We tested Hide.me’s torrenting performance with popular torrent clients including qBittorrent and Deluge.

Here is the most important data about how Hide.me performed in our torrenting tests:

Torrenting Attribute Result
Average Download Bitrate 9.62MiB/s
No. of P2P Servers 1,800
Logging Policy No Identifying Data
Kill Switch Yes
Port Forwarding Yes

All of Hide.me’s 1,800 servers are P2P-optimized. In terms of speed, we recorded a very fast average download bitrate of 9.62MiB/s. This is one of the fastest bitrates we’ve seen, which means you’re likely to experience fast P2P downloads.

Hide.me Torrenting Test

Our tests show that Hide.me Premium downloads files quickly on torrent clients.

In terms of security and privacy, Hide.me is one of the safest VPNs you can use for torrenting. It has a private logging policy that retains no sensitive data about your file-sharing activity.

We were previously concerned about its unreliable kill switch, but that problem has been resolved and it now works to prevent accidental IP address leaks.

Hide.me does not permit regular (static) port forwarding for security reasons. Instead, it has developed a safer Dynamic Port Forwarding (UPnP), which you can manually install via the Members Area.

Hide.me Free No Longer Permits P2P Activity

The free version of Hide.me used to be optimized for P2P activity. However, this is no longer the case.

Besides, Hide.me Free’s hugely reduced speeds makes downloading files extremely slow. When Hide.me Free permitted torrenting, we recorded an average bitrate of 4.5MiB/s when using the free version of Hide.me, which is below average.

Security & Technical Features

Excellent Security Standards

How is this calculated?

A secure VPN must offer OpenVPN or WireGuard protocols, AES-256 encryption, and a working kill switch.

To calculate this rating, we also factor in additional security settings and features.

Both versions of Hide.me are safe to use. The VPN offers WireGuard and OpenVPN connection protocols, best-in-class AES-256 encryption, built-in leak protection, and first-party DNS servers. Hide.me’s premium apps also offer advanced security features including split tunneling and double VPN. In the past we experienced problems with Hide.me’s kill switch, but these issues have been fixed.

Ranked #16 out of 62 VPNs for Security & Technical Features

In the table below, you can see which encryption ciphers, connection protocols, and additional security features Hide.me has:

ProtocolsAvailable in Hide.me
EncryptionAvailable in Hide.me
SecurityAvailable in Hide.me
Diskless ServersNo
DNS Leak BlockingYes
First-party DNSYes
IPv6 Leak BlockingYes
Supports TCP Port 443Yes
VPN Kill SwitchYes
WebRTC Leak BlockingNo
Advanced FeaturesAvailable in Hide.me
Ad BlockerYes
Dedicated IPNo
Double VPNYes
Split TunnelingYes
Static IPNo
Tor over VPN ServerNo
Tracker BlockerYes

Hide.me does everything right when it comes to security and features: it uses AES-256 cipher to encrypt your traffic, offers a variety of secure protocols like WireGuard, and goes the extra mile by managing its own DNS servers and offering double VPN servers.

Secure Protocols & Working Kill Switch

Hide.me offers its users the best VPN protocols available. OpenVPN and WireGuard are included on all desktop and mobile apps. SoftEther protocol is also available, but it’s less secure and remain exclusive to Hide.me’s Windows apps.

Other security features include built-in leak protection and a kill switch to protect your real IP address in the event of an unexpected connection drop.

We tested both of these features and the results were all positive: Hide.me does not leak any DNS or WebRTC data and its kill switch works perfectly across all devices.

In previous tests, we used to get frequent warnings that Hide.me’s kill switch cannot be enabled, but Hide.me has listened to our criticism and fixed it.

Hide.me Kill Switch Test

Hide.me’s kill switch works perfectly to prevent accidental IP leaks.

However, Hide.me’s kill switch has to be manually toggled on via settings. We think it should be turned on by default.

We also tested to see whether Hide.me actually encrypts your data by running it through a packet-sniffing tool called Wireshark. The results showed that Hide.me effectively encrypts incoming and outgoing network packets:

Hide.me Wireshark Encryption Test

Hide.me encrypts your browsing data, making it indecipherable.

Stealth Guard & Split Tunneling

Hide.me has a useful feature called Stealth Guard, which stops you from connecting to the internet until you’ve established a VPN connection.

This can also be limited to specific apps. Stealth Guard ensures you don’t forget to switch on your VPN protection.

Hide.me Stealth Guard

Stealth Guard guarantees you’re protected by a VPN when using the web or specific apps.

Hide.me’s split tunneling feature is also available on every platform except iOS. This enables you to select the apps that run through the VPN tunnel and which do not.

Hide.me also automatically supports both IPv4 or IPv6 traffic, depending on which is available. Many VPNs are still not compatible with IPv6 and just block the traffic, like Surfshark. We prefer Hide.me’s dual stack solution.

Multi-Hop (Double VPN) Servers

Hide.me has multi-hop servers, which allow you to route your traffic through two different VPN servers, providing double protection. Other VPNs like Surfshark and Proton VPN have this feature, but it’s still relatively rare.

Hide.me asks you to manually select your entry and exit server locations, which is great, but we’d like to see an automatic option, too, as some users might prefer to have the locations quickly chosen for them.

Hide.me Multihop Servers

Hide.me has a multi-hop feature with manual entry and exit servers.

Self-Managed DNS Servers & Custom DNS

Hide.me manages its own DNS servers, which have been designed to retain no information about you.

This is great for privacy as it means Hide.me handles and encrypts your DNS requests, preventing your traffic from going through your ISP’s less private DNS servers.

You can also set up custom DNS and choose to use a random port for every connection, which is sometimes called Dynamic Port or Ephemeral Port. This makes it harder for ISPs to track and block your VPN use.

SmartGuard Ad & Tracker Blocker Does Not Work

Hide.me recently released an ad and tracker blocker integrated into the VPN app called SmartGuard. It includes whitelist and blacklist options and a parental filter toggle.

It looks impressive, but our tests reveal that SmartGuard often stopped our internet working altogether. We couldn’t access third-party ad block testers and we were frequently presented with this error:

Hide.me SmartGuard Ad Blocker Error Notification

SmartGuard failed to connect and block ads in our tests.

As a result, we were unable to block any ads or trackers with SmartGuard, making it the worst VPN ad blocker we’ve tested.


Fast Short & Long-Distance Speeds

How is this calculated?

We calculate the VPN’s speed rating using our download speeds, upload speeds, and ping (latency) measurements.

We regularly test the VPN’s local and international speeds using a dedicated 100Mbps internet connection in New York, USA.

Based on our most recent speed tests, Hide.me is one of the fastest VPNs available, scoring 9.8 in our overall speed rankings. It delivers impressive local and long-distance connections, surpassing top VPNs like NordVPN, PIA, and Surfshark. It's ping time has dropped considerably since we first started testing it, too, making it ideal for any internet activity.

Ranked #2 out of 62 VPNs for Speed

Using a 100Mbps internet connection, we tested the impact Hide.me has on our internet speeds by connecting to servers on all six continents. Here are the full results:

As you can see, Hide.me delivers very fast speeds both locally and internationally and is one of the fastest VPNs on the market.

On local connections, the VPN reduced our connection speeds by just 4%. Connecting to the UK from the US, we picked up speeds of 92Mbps, which is only 8% less than our normal connection despite over 3,500 miles of distance.

To put these results in context, you can use the bar chart below to compare Hide.me’s speeds with other fast VPNs, like NordVPN and Surfshark:

Comparison Bar Chart Showing Hide.me's Local Speed Performance Compared to Other Leading VPN Services.

However, when it comes to overall speed performance, Hide.me is still behind IPVanish and Hotspot Shield, scoring 9.8 in our speed tests compared to IPVanish’s score of 9.8 and Hotspot Shield’s near-perfect 10.0 rating.

Low Latency (Ping)

Hide.me’s ping times are very low. We recorded a local latency of 9ms, which is one of the lowest ping scores in our data set. This makes Hide.me a viable VPN for lag-less gaming.

As expected, Hide.me’s latency increases the further away you connect, so you should stick to local server connections to keep ping down.

Testing Hide.me's internet speeds using our proprietary speed testing tool.

We tested Hide.me’s speed and ping performance using our own speed test tool.

Server Locations

1,800 Physical VPN Servers in 55 Countries

How is this calculated?

The key factor for calculating this rating is the global spread and coverage of the VPN’s server network.

We also consider the total number of servers, the number of city-level servers, and the number of IP addresses available.

Hide.me has a large server network of 1,800 physical servers in 55 countries. This is an above-average size, but it’s still behind larger server networks on offer from PIA and ExpressVPN, and still heavily concentrated on Europe and the US. Hide.me Free is restricted to only 7 countries, but this is still fairly generous for a free VPN service.

Ranked #12 out of 62 VPNs for Server Locations

Globe with a blue flag
55 Countries
Image of a city landscape
85 Cities
Image of a pink marker
7,600+ IP Addresses

With Hide.me, you can connect to servers in these regions:

Continent Number of Countries
Europe 29
Asia 13
South America 3
North America 3
Africa 3
Oceania 2

As you can see above, Hide.me has a good-sized server network. The paid subscription plan gives you access to 1,800 servers in 55 countries. This has dropped from 2,000 servers since we started testing Hide.me, but it’s still a reasonably-sized network.

This lets you get an IP address from most parts of the world, but its emphasis is in Europe and North America, where there are many city-level server options.

There are city-level servers in the Germany, Italy, Netherlands, Spain, Switzerland, US, and UK.

Hide.me Server Network List

Hide.me has a large server network with city options in eight countries.

Australia is also notably represented, with six city servers available. This makes Hide.me a good choice if you want to get an Australian IP address.

There are servers in Asia, the Middle East, and South America, but it doesn’t compare to the focus on Western nations and these countries are limited to servers in just one city. Hide.me could address this going forward.

Physical Servers Only

Hide.me is lagging behind other VPNs in terms of server quantity in part because it only offers physical servers – which are more expensive to setup and maintain.

This means the server hardware is actually located in the country listed, which results in better speeds if you’re near to them, and a more consistent ability to beat geo-restrictions.

Hide.me Free Offers 7 Server Locations

Hide.me Free only has 7 server locations available. These countries are:

  • Finland
  • France
  • Germany
  • Netherlands
  • Switzerland
  • United Kingdom
  • United States

This is limiting, but it’s not as restrictive as other free VPNs we’ve tested, which are often limited to a few server locations only, such as Atlas VPN Free and Proton VPN Free.

For an even more generous quantity of free servers, Windscribe Free offers 11 locations.

Bypassing Web Censorship

Hide.me Now Works to Bypass Strict Censorship

How is this calculated?

We routinely test if the VPN can bypass strict internet restrictions in China using our remote-access server in Shanghai.

Other important factors we consider include obfuscation technologies and the availability of servers in neighboring countries (for faster connections).

In the past 12 months, Hide.me’s premium version worked to unblock international websites from Shanghai 84% of the time. The VPN’s obfuscation and multi-hop tools now work to bypass strict web censorship, but not as reliably as competing VPN services like Astrill VPN. Unfortunately, the free version still doesn't work.

Ranked #5 out of 62 VPNs for Bypassing Web Censorship

Every week, we test dozens of popular VPN services using a test server in Shanghai. These tests are designed to identify which VPNs work to unblock restricted websites in China and other highly-censored countries.

Hide.me used to only work in China 9% of the time, which wasn’t reliable enough for us to recommend it.

However, our recent tests reveal that it now works in China 84% of the time.

Hide.me Bypassing Censorship

We used Hide.me’s multihop feature to bypass the Great Firewall in our tests.

This is a huge improvement and an above average result, making it the 4th most effective VPN for bypassing censorship. That’s why we rate it 9.0 in this category.

We found Hide.me to be particularly effective in China when using its multi-hop tool, but it requires you to set up a ‘Custom Location’ designed to get around China blocks, which is provided by the Hide.me team. You can follow instructions on how to do this in our VPN recommendations for China.

Hide.me Custom Location

Hide.me’s multi-hop tool beats Chinese censorship, but you first need to set up a custom location.

Hide.me gets around censorship using an obfuscation technology called TLS-Crypt. It works by disguising VPN traffic as ‘normal’ traffic. This means Hide.me will also work well in other censoring countries like Russia, Turkey, and the UAE.

The SoftEther protocol is also available on Hide.me’s Windows app. It’s a protocol designed to penetrate censorship firewalls, using HTTPS to mask your VPN traffic.

Despite its improved performance, there are still better VPNs than Hide.me for circumventing censorship. For example, Astrill VPN always works to unblock websites in the most censored countries in the world.

Device & OS Compatibility

Good Device Compatibility, But No Smart DNS

How is this rated?

A high-quality VPN should maintain functional, fully-featured applications and browser extensions for as many platforms and devices as possible.

Our ‘Device & OS Compatibility’ assessment contributes to the Ease of Use rating.

Hide.me has native apps for all major desktop and mobile devices, as well as Linux and Apple TV. You can also use it on 10 devices at the same time, which is above average. For devices that aren’t compatible with VPN apps, Hide.me has instructions for manual installation on routers but there is no Smart DNS.


Hide.me has native apps for the following devices:

  1. Windows
  2. Mac
  3. iOS
  4. Android
  5. Linux

You can use Hide.me on 10 different devices simultaneously. This is a generous amount — better than the average five.

However, it’s still not as generous as Surfshark or Private Internet Access, which have no limit on simultaneous connections at all.

It’s worth bearing in mind that not every Hide.me feature is available across all apps. You can use the table below to see which apps offer which features:

Games Consoles & Streaming Devices

For devices that don’t allow you to install VPN apps, you can install Hide.me on your router. This makes it compatible with all of these extra devices:

  1. Amazon Fire TV
  2. Android TV
  3. Chromecast
  4. Nintendo
  5. PlayStation
  6. Roku
  7. Smart TV
  8. Xbox

Hide.me has an app for Apple TV, but it’s unfortunate that there is no Smart DNS feature,

This would offer a much simpler way to stream geo-blocked content on devices that don’t support VPN applications.

VPN services like ExpressVPN and Surfshark offer effective Smart DNS solutions.

Browser Extensions

Hide.me provides proxy browser extensions for:

  1. Chrome
  2. Firefox

Available under the name “Hide.me Proxy”, these browser extensions are encrypted proxies, rather than full VPN services.

They spoof your real location and encrypt your web traffic, but they do not encrypt anything outside your browser like a VPN does. This is why Hide.me recommends that you use them in combination with the VPN app.

Hide.me Proxy is free to install and comes with servers in Canada, Germany, and the Netherlands. There’s also options to Enable SOCKS, Disable WebRTC, and ‘Always Enable Proxy’.

Hide.me Browser Extension

Hide.me has a free proxy for Chrome and Firefox.

These extensions are a simple and free way to quickly change your IP address and protect yourself against WebRTC leaks. However, there’s no reason to use it if you’re already using the Hide.me VPN.

Ease of Use

Improved Apps Across All Platforms

How is this calculated?

This rating mainly consists of the user-friendliness and intuitiveness of setting up and regularly using the VPN.

We also factor in customization settings, as well as device and OS compatibility (see section above).

Hide.me used to suffer from regular app crashes and bugs, but its apps now offer a seamless and user-friendly experience. Its interface is easy to navigate, and its advanced settings have been made simple and unintimidating — except for on Windows, where it remains customizable but overly-complex.

Ranked #31 out of 62 VPNs for Ease of Use

Having tested Hide.me for years, we appreciate the improvements that have been made to its user experience.

In the past, random connection drops and app crashes ruined our experience and lowered its ease of use rating. Today, we never encounter bugs and all of its apps run smoothly.

Each native app has been updated, loads quickly, and follows the same design principles.

Here’s a breakdown of our experience testing Hide.me on its different apps:

Desktop & Laptop (Windows & macOS)

Hide.me used to be identical on macOS and Windows, but the Windows app has since been updated and is now very different. Alongside customizable widgets, Hide.me on Windows has developed an interactive map you can use to change your VPN location. Both of these are absent from the macOS app.

Hide.me's apps for Windows and macOS

It’s also a lot more advanced, to the extent that newcomers may be intimidated by the array of settings and advanced features. There are more protocols available, including SSTP, which we don’t think is necessary. You can also customize your protocol connections by using custom ports or changing adapter types. We think this is overly-complicated.

On top of this, there is Fallback Configuration, which allows you to select a backup protocol in case your preferred one is inaccessible. While some tech-minded users might appreciate this, we can’t imagine many people are insistent on specific backup protocols and it feels redundant.

Although we like the customizable widgets on Windows, macOS is a more sleek and user-friendly experience. It is still packed with technical features, but the overall aesthetic is less intimidating.

Hide.me macOS app main screen

On both apps, it’s easy to switch between Hide.me servers by heading to the ‘Locations’ tab. You can choose streaming-optimized servers or multihop, add specific servers to a favorite list, or select a server as your default connection. Either way, we’d like to see more consistency between app experiences.

Furthermore, less obvious features like Stealth Guard and split tunneling come with helpful explainers, and each protocol has a useful description of its benefits. All of this makes Hide.me less intimidating to VPN newcomers.

For improvements, accompanying information about server load would be useful, and integrating the server list on the home screen would make changing servers even more effortless.

Mobile (iPhone & Android)

Hide.me’s mobile applications are similar to its desktop apps, with an identical interface and menu. They’re just as easy to use, sharing most of the same features and customization options. The only feature missing on mobile is Stealth Guard.

Hide.me's apps for Android and iOS

Unlike on desktop, both mobile apps have a dark and light mode option. You can also set up Siri shortcuts on the iOS app – something we’ve not seen often in other VPN services.

Customer Support

Fast Live Chat Support & Extensive Online Resources

How is this calculated?

This rating is based on our assessment of the VPN’s:

  • Live chat support
  • Email support
  • Online resources

Not every VPN offers all these support options, and they often vary in quality and response times.

Hide.me has good customer support. Its website is filled with guides and instructions, there is an active community forum, and a 24/7 live chat option is easily accessed for quick and useful responses. We’re pleased Hide.me has not introduced a chatbot and that you can submit support tickets from within the app. But we don’t like how the support agents often resort to sending website links instead of actually communicating help.

Ranked #15 out of 62 VPNs for Customer Support

You can get support from the Hide.me team in the following ways:

Customer SupportAvailable in Hide.me
24/7 Email SupportNo
24/7 Live Chat SupportYes
Email Support via Online FormYes
Online ResourcesYes
Tutorial VideosYes

Hide.me has an extensive customer support system, including helpful setup videos, a comprehensive knowledge base and community forum, and 24/7 live chat support. This level of support is offered to Hide.me Free users, too.

We also appreciate that you can submit a support ticket from within the Hide.me app. Most VPNs force you to visit the website.

Hide.me Live Chat

Hide.me has a useful 24/7 live chat feature.

It’s great that Hide.me’s live chat is clearly advertised on the website home page and that there is no chatbot. You also don’t need to be a Hide.me subscriber to start a conversation.

Oftentimes it feels like VPNs are trying to hide their live chat support or deter you with unhelpful boilerplate responses, but not Hide.me.

When contacting support agents via the live chat, we found the responses to be mostly helpful and consistently fast – usually they respond in just a matter of seconds. However, the agents (always called ‘Ian’) can be quite blunt and even rude, lazily sending links rather than communicating in a helpful manner.

Price & Value

How Much Does Hide.me Cost?

How is this calculated?

While we do assign a ‘Price & Value’ rating, it doesn’t contribute to the Overall Rating. We believe the reader should decide what is or isn’t a reasonable price.

A good rating isn’t just based on how cheap the VPN is, but for the overall value it offers.

Hide.me costs $2.69 per month on its best price deal. This is much cheaper than top services like ExpressVPN and Astrill VPN, but it doesn’t represent better value for money compared to alternatives like PIA or Surfshark. Its single-month offer is one of the cheapest on the market, though. There is no free trial, but Hide.me has a 30-day refund window and there’s a 100% free version, too.

Ranked #7 out of 62 VPNs for Price & Value

Here are all of Hide.me’s current pricing plans:

  1. 26 Month(s)


    Billed $69.95 every 26 months
  2. 12 Month(s)


    Billed $54.95 every 12 months
  3. Monthly


    Billed $9.95 every month

Hide.me’s cheapest subscription plan is $2.69 per month for 26 months. This is a reasonable price tag for such an advanced VPN, and we’re pleased that the price has been dropped from $4.99 per month. That said, there are still better VPN services available for less money.

On short term deals, you can subscribe to Hide.me for a year at a cost of $5.85 per month ($69.95 paid in one lump sum), or a single month for $9.95.

Hide.me’s one-month deal is better than average. Most VPNs charge over $10.00 for a single month.

For example, even the best cheap VPNs like Private Internet Access and Surfshark charge $11.99 and $12.95, respectively. So if you want a VPN for the short term, it’s worth considering Hide.me.

Payment Methods

Here is a full list of payment methods that Hide.me accepts:

  1. American Express
  2. Bitcoin
  3. Mastercard
  4. Monero
  5. PayPal
  7. Visa

Hide.me also offers an abundance of cryptocurrency payment options that will appeal to privacy-conscious users.

30-Day Money-Back Guarantee

Hide.me has a refund guarantee that’s limited to 30-days after purchase. This is similar to most VPN services, but some go the extra mile to offer longer refund periods. CyberGhost leads the way with a 45-day money-back guarantee.

Hide.me doesn’t offer a free trial. You can use its money-back guarantee to test the premium version for a month, but you’ll have to pay for the service and request a refund within the allotted time period.

Hide.me Free: One of the Best Free VPNs

Hide.me is one of the best free VPNs you can use. Unlike so many free VPNs on the market, it’s perfectly safe, doesn’t log or sell your data, and comes with the same security features as the premium version.

Hide.me Free Home Screen

Hide.me Free is safe but heavily restricted by data and speed caps.

However, Hide.me’s free version does come with lots of restrictions, including a server network limited to eight countries, a single simultaneous connection limit, and a monthly data cap of 10GB. It also fails to unblock any streaming sites.

Another way that Hide.me lags behind its premium version is speed. When using Hide.me Free, our regular internet speed consistently dropped by 99%. We only ever picked up speeds of around 1Mbps.

This is extraordinarily slow and will definitely limit your experience.

Unless you only need a free VPN to surf the web, it’s likely you’ll want to buy Hide.me Pro and reap the full benefits of a VPN.

EXPERT ADVICE: If you exceed Hide.me Free’s 10GB per month data cap, you can continue to use the VPN for an unlimited time but it will restrict you to a single server.