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Betternet VPN Review

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Betternet VPN screenshot
Simon Migliano Head of Research at Top10VPN

Simon is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times, CNet and more. Read full bio

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Our Verdict

Betternet's Free VPN isn't safe or reliable. It has throttled speeds, a weak privacy policy, and a lack of basic security features. It lacks customer support and does not work with popular streaming services. Overall, Betternet isn’t a private or functional VPN and we don't recommend using it.

Overall Rating: 2.6/10

It might have a large userbase, but Betternet isn’t a safe, reliable, or private VPN.

For this Betternet VPN review, we tested every key aspect of the VPN service to answer all of the most important questions:

  • Is Betternet free VPN safe?
  • How fast is it?
  • Can you watch Netflix with Betternet?
  • Who’s behind Betternet VPN?
  • Does Betternet Free permit torrenting?

The results were underwhelming. Betternet VPN underperformed in many categories, to our disappointment.

Keep reading this updated review to find out exactly why we don’t recommending you use this VPN.

Betternet VPN Pros & Cons

Pros

  1. No need to register before using
  2. Custom VPN apps super easy to use
Cons
  1. Lacks basic security features like VPN kill switch
  2. Only one VPN server location (US)
  3. Unreliable speeds
  4. Unreliable for streaming
  5. DNS, WebRTC leaks & previous malware issues
  6. No customer support for free users

Betternet VPN Key Data

Data CapUnlimited
Speed7Mbps
Logging PolicySome User Logs
Data LeaksYes
JurisdictionUS (Five-Eyes Member)
ServersNot disclosed
IP AddressesNot disclosed
Countries1
US NetflixNo
TorrentingUnlimited
Works in ChinaNo
SupportOnline Resources Only
Official WebsiteBetternet.co

Betternet VPN Category Ratings

We test and review every free VPN in seven key areas. Here’s how Betternet VPN performs in each category:

  • Privacy & Logging Policy: 3.9/10
  • Encryption & Security: 2.8/10
  • Speed & Reliability: 0.9/10
  • Streaming & Torrenting: 3.0/10
  • Bypassing Censorship: 4.0/10
  • Ease of Use: 5.0/10
  • Customer Support: 1.3/10

To learn more about our methodology, read our full VPN testing process.

Who is behind Betternet VPM?

About & Logging

Privacy & Logging Policy Rating: 3.9/10

Betternet (company name: Betternet LLC Inc.) is part of the Pango group (formerly known as AnchorFree), which also owns a host of other VPN services:

All of the Pango VPN products share the same privacy and logging policy, but the group hasn’t had the smoothest run during the past few years.

Hotspot Shield, in particular, has been embroiled in various controversies, including allegations of injecting affiliate links into free users’ traffic, not classing IP addresses as personal information, and a vulnerability that made it possible for hackers and snoopers to view users’ true location through their WiFi network name.

While the allegations didn’t mention Betternet, it’s worth remembering that Betternet uses the same privacy policy, proprietary VPN protocol technology, and infrastructure as Hotspot Shield.

These issues have since been resolved and the Pango privacy policy rewritten, but it certainly damaged trust in the company at the time.

One saving grace is that Betternet Free doesn’t require you to make an account before using it, which means you don’t have to hand them any information like a phone number or email address.

Betternet hasn’t escaped all controversy though – a recent academic report on VPNs has revealed that Betternet’s Android app was riddled with malware and embedded tracking libraries. Betternet hasn’t publicly addressed this.

Betternet’s jurisdiction doesn’t make things much better, either.

Betternet LLC Inc. is incorporated in California, USA, which is part of the Five-Eyes international intelligence-sharing group and is subject to intrusive surveillance laws.

Logging Policy

Betternet logs quite a lot of information about its users:

  • Originating IP address – encrypted and monitored only for the duration of the VPN session, then deleted.
  • Your approximate geographical location and ISP – derived from your IP address and shared with third-party advertisers.
  • VPN connection timestamps – to monitor, support and optimize VPN services, and stored for three years.
  • Bandwidth consumed per user, per session – to monitor, support, and optimize VPN services, and stored for three years.
  • Device-specific information – device ID, OS version, and hardware model. These are not linked to VPN browsing activity but allow Betternet to distinguish between different users as registration is not necessary.
  • Non-personal logs of domain names (not full URLs) that users visit – but not in combination with anything that identifies an individual. These are aggregated on a monthly basis.

While this looks pretty worrying at first glance, Pango does assure Betternet users that despite the logs it can’t link any browsing activity to individual VPN users.

Pango’s logging policy also states that while the free products are supported by ads they are not personalized based on the user’s VPN browsing activity.

The privacy policy concludes by saying:

“Even if a government agency physically seizes one of our VPN servers and succeeds in breaking disk encryption on those servers, they would not find any logs or information that would reveal what any individual user was browsing, viewing, or doing online via a VPN connection.”

It’s not the worst free VPN logging policy we’ve read, but there are far more private options available.

See our list of the best free VPNs for the most private and safe complimentary VPN services.

The Android app seems to allow for more usage tracking, so we advise against downloading it.

When you try to connect to the VPN you must first enable a setting on your phone that allows the app to “monitor which other apps you use and how often and identify your service provider, language settings, and other usage data.”

Is Betternet Safe?

Encryption & Security

Protocols
  1. Proprietary
Encryption
  1. AES-128
  2. AES-256
Security
    Advanced features

      Encryption & Security Rating: 2.8/10

      Betternet uses industry-standard AES-128 and AES-256 ciphers to encrypt traffic, but that’s where the positives end. Its privacy policy is questionable and there aren’t any security extras included – not even a kill switch to protect your identity in case of a sudden connection drop. In short, Betternet is not a safe or trustworthy VPN.

      Our tests detected no IP, DNS, or WebRTC leaks when the “Prevent IP Leaks” setting was toggled on, but switching it off caused Betternet to expose DNS requests to our ISP.

      Screenshot of Betternet leak test results

      Betternet’s leak test results when “Prevent IP Leaks” is switched on. There are no leaks.

      The ‘Prevent IP leaks’ feature is switched on by default, but considering the main point of a VPN is to protect your privacy and prevent personal data from being exposed – we don’t see why this option is present at all.

      Screenshot of Betternet's settings menu

      The Chrome extension is even worse: we found it suffered from both WebRTC and DNS leaks, regardless of how you configure the settings.

      In terms of advanced features, there is a domain whitelister you can use to route select websites outside of the VPN tunnel, but this doesn’t make up for the lack of basic security tools.

      Security researchers also found malware and tracking libraries embedded in the Android app.

      Betternet uses the same proprietary connection protocol as the other VPN services in the Pango group: Hydra. Unfortunately, there’s no technical information about the protocol available.

      However, the website’s FAQs go some way to reassure us that Catapult Hydra doesn’t affect security:

      “It is important to note that our proprietary protocol is focused only on the performance of the VPN data transport, while using standard encryption with perfect forward secrecy.”

      Overall, Betternet is not a particularly safe or secure VPN service. It uses standard encryption but fails to provide essential security features such as a VPN kill switch or effective leak protection. We recommend looking elsewhere if privacy and security are your main priority.

      Unreliable and deliberately throttled VPN speeds

      Speed & Reliability

      Speed & Reliability Rating: 0.9/10

      At first we were led to believe that Betternet was one of the fastest free VPNs around, but we were wrong.

      During our initial speed tests, the VPN reached download speeds of almost 80Mbps – just a 20% drop from our normal internet speed.

      That’s really fast considering the distance from us (in the UK) to the VPN server (in the US).

      But after an hour or so of testing, the speeds dropped dramatically.

      During our second round of speed tests Betternet failed to even reach 10Mbps down. That’s not good at all.

      Local Speed Test Results

      Before using Betternet VPN:

      1. Download97.59Mbps
      2. Upload90.87Mbps
      3. Ping3ms

      When connected to Betternet VPN:

      1. Download5Mbps
      2. Upload5Mbps
      3. Ping153ms

      This leads us to believe that the VPN throttles (intentionally slows down) free users’ speeds. In fact there’s a button on the app that says ‘Connect faster’, which brings up the premium subscription options.

      Uploads and ping times were equally as bad the second time we tested, so this is neither a good VPN choice for streaming fans, torrenters, nor gamers.

      There are some VPNs that provide good speeds to free users, like Hide.me, but if you want the best speeds you’ll have to pay for it.

      Check out the fastest VPNs we’ve tested here.

      Free users can’t watch Netflix, BitTorrent is blocked

      Streaming & Torrenting

      Streaming & Torrenting Rating: 3.0/10

      In addition to Betternet’s unreliable speeds, the free app doesn’t reliably work with popular streaming services.

      We have been able to watch Netflix shows on occasion, but it’s almost always blocked, bringing up the familiar proxy error message:

      Screenshot of the image that Netflix displays when it detects a VPN or proxy service

      Netflix and other streaming sites actively block VPN traffic and most free VPNs don’t put resources into getting around the blocks.

      There are no free UK servers so it’s impossible to watch BBC iPlayer, which requires a British IP address.

      If you need a VPN for streaming check out our dedicated guide – you’ll have to pay for the services, though.

      Torrenting

      While Betternet’s FAQs state that it currently supports torrenting on Windows, Mac, Android, and iOS devices, it’s not an ideal VPN for P2P users.

      For a start the unreliable speeds will quickly become a hassle, particularly if you’re located far away from the free US VPN servers.

      Secondly, Betternet’s logging policy and lack of VPN kill switch doesn’t make it the safest VPN for torrenting.

      If P2P is your priority, take a look at the following guides that we’ve written:

      Just one free server location

      Server Locations

      Globe with a blue flag
      1Countries
      Image of a city landscape
      1Cities
      Image of a pink marker
      Undisclosed number ofIP Addresses

      Betternet’s free VPN limits users to just one country: the US.

      The app is a bit misleading about this, too. If you go on Betternet Free’s website it will boast 10 server countries including the UK, Germany and Hong Kong, but if you try to connect to any of these from the app it asks you to upgrade to premium.

      That may be fine if it’s only US content you need access to but, if not, you’ll need to try another VPN with more options.

      For instance, TunnelBear has a free plan with servers in 22 countries – paid VPN providers tend to offer way more.

      Just be aware that Betternet doesn’t allow you to choose a particular state or city within the US.

      If you upgrade to Betternet’s premium subscription you can access 72 countries and 26 US cities.

      It costs $11.99 per month, or $2.99 a month if you subscribe to a yearly plan, and you can use the service on up to five devices at once.

      Not good for China or other high-censorship countries

      Censorship

      Bypassing Censorship Rating: 4.0/10

      If you need a VPN for bypassing censorship in China, Betternet definitely shouldn’t be your first choice (or even your 20th).

      As a free user you can only connect to VPN servers in the US, which would bring your speeds down to halt.

      Betternet doesn’t come with any additional obfuscation tools to overcome aggressive Chinese Firewall blocks, either, so you likely won’t even be able to connect.

      Most free VPNs aren’t suited to working in China, or other high-censorship countries like Iran and the UAE.

      You can find out which VPNs work in China right here.

      Basic desktop & mobile apps, plus browser extensions

      Platforms & Devices

      Apps

      1. Windows Logo
        Windows
      2. Mac Logo
        Mac
      3. iOS Logo
        iOS
      4. Android Logo
        Android

      Betternet comes with custom VPN apps for:

      • Microsoft Windows
      • Apple MacOS
      • Android
      • iOS

      You can’t use it will Linux, routers, or any other devices like game consoles or streaming boxes (like Amazon Fire TV).

      Betternet doesn’t allow for manual configuration, either, so the ready-made apps are all you get.

      Browser Extensions

      1. Chrome Logo
        Chrome

      Betternet does come with a browser extension for Google Chrome, but there are no add-ons available for Mozilla Firefox, Safari, or Opera.

      While the Chrome extension does encrypt browser traffic, you should take note that all other apps outside your web browser will be left unprotected.

      Unlike the main desktop and mobile VPN apps, the browser extension comes allows you to connect to servers in multiple countries:

      • Canada
      • Germany
      • The Netherlands
      • Russia

      But don’t rush to download the Chrome extension because of that.

      We found it to suffer from two different types of security flaws: WebRTC leaks and DNS leaks.

      Screenshot of Betternet leak test results

      We connected to a server in the Netherlands, but Betternet’s Chrome browser extension leaked both WebRTC and DNS requests.

      WebRTC leaks expose your true IP address, and DNS leaks mean that your ISP (and anyone sniffing traffic between you and the DNS provider) can see all the websites that you’re visiting.

      Quick and easy to install, very simple apps

      Ease of Use

      How to Install & Set Up Betternet VPN

      Ease of Use Rating: 5.0/10

      Betternet’s custom VPN apps for desktop and mobile devices are really easy to install and use.

      It’s a case of downloading the relevant file from the website, clicking through a couple of installation prompts, and hitting ‘Connect’.

      There aren’t really any settings to play with.

      The virtual locations list is a little misleading as free users can’t use any of them. If you click on one, the app will prompt you to upgrade to the paid plan.

      Within the settings menu, you can choose to ‘reconnect automatically’ or just connect on ‘unsafe WiFi hotspots’.

      There’s also the ‘Prevent IP leak’ setting, which we’d recommend you leave on for obvious reasons.

      Browser Extensions

      Screenshot of Betternet's browser extension

      The Betternet browser extension for Google Chrome is easy to set up.

      Just click through to the Chrome Web Store from Betternet’s website and click ‘Add to Chrome’ in the top right of the page.

      You’ll need to accept the permissions before you can add the extension to your browser.

      Betternet’s extension is just as easy to use as the desktop app. There’s a connect button and a list of server locations to choose from – that’s pretty much it.

      All that said, we don’t recommend downloading the extension as it leaks WebRTC and DNS requests, putting your personal data at risk.

      Some FAQs on the website, no email support

      Customer Support

      Online ResourcesYes

      Customer Support Rating: 1.3/10

      Betternet doesn’t provide any customer support for free users outside of the Help Center, which includes some basic FAQs and troubleshooting tips.

      It’s fairly well organized, with sections for each supported device, but some of the FAQs are out of date and display incorrect information.

      While the FAQs on the website indicate that free users only get 500MB of free data per day, this doesn’t actually seem to be the case. We used Betternet for multiple speed tests, streaming tests, and more without hitting a cap.

      If you do try to email support without a premium subscription you’ll receive a short reply saying: “Sorry but we can’t respond personally.”

      If you’re struggling with any issues, you’re pretty much on your own.

      Do We Recommend Betternet VPN?

      The Bottom Line

      We do not recommend installing Betternet VPN. It isn’t a particularly safe or private VPN service, let alone a reliable one.

      Our speeds were throttled within an hour of use, and you can only connect to one server location (the US).

      Betternet’s browser extension for Google Chrome is particularly bad, suffering from not only DNS leaks, but WebRTC leaks too. It’s definitely one to avoid.

      Additional research by Liam Mullally

      Alternatives to Betternet VPN

      ProtonVPN logo landscape

      ProtonVPN Free

      If you’re looking for another free VPN with unlimited data, ProtonVPN is a great choice. It’s safe, secure, and private. There are three locations to choose from and the speeds are pretty fast, too. Read ProtonVPN Free review

      Windscribe

      Windscribe

      While Windscribe caps free user data to 10GB a month, it provides servers in 10 different countries, and allows you to drill down to city level in some of them, too. You can also use Windscribe Free to protect P2P traffic securely and safely. Read Windscribe review

      About the Author


      • Simon Migliano Head of Research at Top10VPN

        Simon Migliano

        Simon is a recognized world expert in VPNs. He's tested hundreds of VPN services and his research has featured on the BBC, The New York Times, CNet and more. Read full bio


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