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Hotspot Shield Review

By Simon Migliano | Updated November 1, 2019

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Ranked #14 out of 74 VPNs

Hotspot Shield screenshot

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Looking for secure, private internet access? Then Hotspot Shield VPN is a top choice – or so its website would have you believe.

But can Hotspot Shield really be trusted? Or is it just another VPN that overpromises and under-delivers?

That was our number one question, but we were also left wondering:

  • Is Hotspot Shield safe?
  • Is Hotspot Shield good for torrenting?
  • Is Hotspot Shield safe for iPhone?
  • What protocol does Hotspot Shield use?
  • And, most importantly, is Hotspot Shield any good?

If you’re anything like us, then you’re in luck – you can find the answer to all these questions (and more) right here in our unbiased Hotspot Shield VPN review.

You might also be wondering if Hotspot Shield is free or not. There is a free version, but this page is strictly dedicated to the premium version.

You can see our review of Hotspot Shield Free here.

Overview

Hotspot Shield Pros & Cons

  1. Impressive VPN speeds
  2. Real-time malware protection & no IP/DNS/WebRTC leaks
  3. Currently working with Netflix, & torrenting
  4. Fairly big VPN server network: 82 countries
  5. User-friendly VPN apps for popular devices
  1. Based in privacy-unfriendly US & lacks VPN protocol transparency
  2. Past controversies around the free VPN app
  3. Limited platform compatibility - can't be installed on routers
  4. Unreliable for China

Hotspot Shield Key Summary

Top Download Speed86Mbps
Logging PolicySome User Logs
IP, DNS or WebRTC LeaksNo
JurisdictionUS (Five-Eyes Member)
Servers3,200+
IP Addresses3,200+
Countries82
US NetflixYes
TorrentingUnlimited
Works in ChinaUnreliable
Support24/7 Live Chat
Cheapest Price$2.99/mo over 36 Months
Official WebsiteHotspotshield.com

It may have had some privacy issues in the past, but there’s no denying that Hotspot Shield is popular for a reason: it’s a very, very fast VPN.

You can read more about that later on, but let’s start with some background on this VPN service.

About & Logging Policy

Who is Hotspot Shield?

Hotspot Shield, first released in 2008, is owned by Pango (formerly AnchorFree).

Pango is based in the US, which has intrusive privacy laws and is part of the Five Eyes data-sharing membership.

The Pango group owns a few different VPN apps including Betternet, Hexatech, and TouchVPN.

In January 2019, Hotspot Shield released its annual Transparency Report. The report shows the number of data requests Hotspot Shield received from authorities around the world since 2016, and crucially that Hotspot Shield never handed over any data.

Logging Policy

Hotspot Shield logs more than we’d like:

  • Your IP address – encrypted, only for the duration of your session, and not linked with your activity while using the VPN.
  • Your approximate geographical location – derived from your IP address and used to connect you to the nearest VPN server.
  • Connection timestamps – used to monitor, support, and optimize VPN services, and stored for three years.
  • Bandwidth used per user, per session – used to monitor, support, and optimize VPN services, and stored for three years.
  • Device-specific information, such as device identifiers, browser types, device types and settings, operating system versions, mobile, wireless, and other network information (such as internet service provider name, carrier name and signal strength), and application version numbers
  • Non-personal logs of websites (domain names, not specific URLs) visited via Hotspot Shield’s VPN servers – these are aggregated on a monthly basis.

While this sounds pretty worrying, Hotspot Shield assures users by saying:

“Even if a government agency physically seizes one of our VPN servers and succeeds in breaking disk encryption on those servers, they would not find any logs or information that would reveal what any individual user was browsing, viewing, or doing online via a VPN connection.”

However, connection timestamps could potentially be used – alongside other data points – to prove that you have visited a certain website. This is fairly unlikely to happen, but we would rather Hotspot Shield didn’t log this information for three years.

If you’re interested in a provider that keeps absolutely no logs whatsoever, for any reason, then we recommend you take a look at our Private Internet Access review.

In 2017, Hotspot Shield was accused of ‘unfair and deceptive trade practices’ – these alleged practices only involved the free version of the app, but it was still a sizeable breach of trust. Those practices have since been halted, but to stay on the safe side stick with Hotspot Shield’s paid version.

Speed & Reliability

One of the fastest VPNs we've tested

Hotspot Shield is one of the fastest VPN providers we’ve seen.

We experienced impressive download speeds on all the Hotspot Shield VPN servers we tested, but curiously the fastest VPN server wasn’t the one closest to our physical location (the UK), but another situated in a nearby country (Germany).

It’s worth testing out a couple of different nearby VPN servers to find the best speeds.

But no matter which server you choose, you’ll be able to do pretty much anything you want to do online through Hotspot Shield without waiting around – it’s particularly good for HD streaming.

Check out our speed test results using Hotspot Shield:

Speed results from our physical location in London (100Mbps fibre optic connection) to a Germany test server.

Before using Hotspot Shield:

  1. DownloadMbps

    91.51

  2. UploadMbps

    96.45

  3. Pingms

    2

When connected to Hotspot Shield:

  1. DownloadMbps

    90.63

  2. UploadMbps

    69.77

  3. Pingms

    37

Download speed without Hotspot Shield: 91.51Mbps

Download speed with Hotspot Shield: 90.63Mbps

Download speed loss when Hotspot Shield is running: 1%

Even if you connect to a more distant VPN server location, Hotspot Shield still delivers – our speeds dropped just 23% connecting from the UK to the US.

Find out the average download and upload speeds to expect when connecting from the UK to a Hotspot Shield VPN server in:

  • UK: 86Mbps (download) & 76Mbps (upload)
  • USA: 70Mbps (download) & 32Mbps (upload)
  • Singapore: 50Mbps (download) & 3Mbps (upload)
  • Australia: 17Mbps (download) & 8Mbps (upload)

Hotspot Shield’s uploads (on nearby servers) are good enough for torrenting, but ping times are a little high, so there are better options for smooth gaming.

Hotspot Shield doesn’t use OpenVPN – we usually use this protocol for speed tests – and instead uses a proprietary VPN protocol, for which very limited technical information is available.

While Hotspot Shield is a super fast VPN, it’s harder to say whether it’s as safe and secure as the other top-tier VPN services.

If you’re interested in knowing more about how we test VPN speeds, please read our How We Review VPNs page.

Server Locations

Good VPN server network covering 82 countries

Globe with a blue flag82Countries
Image of a city landscape102Cities
Image of a pink marker3,200+IP Addresses

Hotspot Shield’s very high speeds can be experienced when connecting to nearby VPN servers, and you shouldn’t find yourself too far from one as there are now just over 100 locations worldwide.

Hotspot Shield states that the number of server locations may differ from one supported device to the next as different servers are used for each app.

Hotspot Shield has over 3,200 individual VPN servers in its network, which is a very good number. These are a mixture of virtual and physical servers but Hotspot Shield isn’t willing to reveal which are which due to “security reasons,” which isn’t as transparent as we’d like.

Screenshot of Hotspot Shield's server locations list

Hotspot Shield’s VPN server network covers 82 countries around the world. It’s not the biggest selection of VPN locations we’ve seen but Hotspot Shield’s VPN servers are all very well spread out, so there are few gaps in the coverage.

You can get an IP address associated with popular countries like the UK, the US, Canada, and Australia, as well as some less common destinations like Ecuador, Egypt, and Thailand.

Hotspot Shield users have the choice between 18 city-level VPN servers in the US, which should improve performance for North Americans, and is great news for those seeking specific US locations from abroad.

There is also city-level choice in Italy with servers in Milan and Rome.

Streaming & Torrenting

Works well with streaming and torrenting services

Hotspot Shield is, more often than not, a reliable VPN option for streaming fans – it consistently works with US Netflix.

There are no dedicated VPN streaming servers like some other top VPN services, and while most of the VPN servers we’ve tested work well for streaming, accessing US Netflix sometimes requires some trial and error. Just try a couple of different US city-level servers and you should be able to find one that works.

However, we haven’t been able to access BBC iPlayer for about a month due to harsh crackdowns. Hotspot Shield has informed us that its engineers are working on a solution, and access should be back in the next couple of months.

In the meantime, here are our top VPN recommendations for watching BBC iPlayer.

Thanks to Hotspot Shield’s super fast download speeds, streaming video content in HD is easy and buffer-free.

Torrenting

Torrenting through Hotspot Shield works very well. Torrenting and P2P traffic is fully permitted and unrestricted on any of Hotspot Shield’s servers.

Fast upload speeds, a VPN kill switch, and effective DNS leak protection will be attractive to keen torrenters.

However, Hotspot Shield’s lack of transparency over its proprietary VPN protocol means that we can’t guarantee its the safest option for P2P. Its logging policy isn’t the most privacy-friendly either.

Kodi users will want to look at our top recommendations because Hotspot Shield can’t be installed on any devices other than Windows, MacOS, Android (smartphone), and iOS.

Bypassing Censorship

Not recommended for China or other high-censorship countries

Hotspot Shield isn’t a great option for those in highly censored countries as it doesn’t come with extra obfuscation tools.

While some devices might still work in these countries, connections aren’t guaranteed and may be intermittent. Hotspot Shield advises that if you find one device to be blocked you should try another.

In other words, connecting in high censorship countries will require trial and error, and may not even work at all.

The honesty is appreciated, but it doesn’t change the fact that it probably won’t be able to help you if you’re in China (follow the links for our specific country guides), Pakistan, UAE, or seemingly any other nation with government-implemented web blocks.

Platforms & Devices

Coverage limited to most popular platforms, no router support

Apps

Windows LogoWindows
Mac LogoMac
iOS LogoiOS
Android LogoAndroid

Hotspot Shield’s VPN will work on your smartphone and desktop or laptop computer. It has apps for:

  • Microsoft Windows
  • Apple MacOS
  • iOS
  • Google Android

That’s where device coverage ends, though. Hotspot Shield doesn’t support manual configuration. That means you can’t use it on less popular operating systems, like Linux.

You can use Hotspot Shield on up to five devices at any one time.

Games Consoles & Streaming Devices

Due to Hotspot Shield’s limited platform support, you can’t install it on any streaming or gaming consoles like Amazon’s Fire TV Stick, Xbox, or PlayStation.

Hotspot Shield provides a list of unsupported devices:

  • Smart TV
  • Apple TV
  • Android TV box
  • Roku
  • Chromecast
  • Amazon Fire TV Stick
  • Windows phones
  • Kindle devices
  • Blackberry phones
  • Rooted or jailbroken devices
  • Linux OS
  • Game Consoles
  • Custom router configurations
  • Direct VPN connectivity (without using our application)

If you need a VPN to protect all of those devices we recommend ExpressVPN, which provides easy solutions for almost all platforms you can think of.

According to Hotspot Shield’s website, apps for Android TV and Amazon Fire TV Stick will be available this month.

Browser Extensions

Chrome LogoChrome

Hotspot Shield does provide a browser extension for Google Chrome users, though. This extension can spoof your location, block ads and trackers, as well as protect you from malware.

That said, Hotspot Shield’s browser add-on is just a proxy and not a full VPN, so be sure to use the extensions alongside the main VPN app for total protection.

Hotspot Shield doesn’t have browser extensions for Mozilla Firefox, Safari, or Opera at the moment.

Encryption & Security

Strong encryption but a lack of transparency about the proprietary VPN protocol

Protocol

Proprietary

Encryption

AES-128

AES-256

Security

DNS Leak Blocking

IPV6 Leak Blocking

VPN Kill Switch

Advanced features

Ad Blocker

Split Tunneling

Please see our VPN Glossary if these terms confuse you and would like to learn more.

Hotspot Shield uses Catapult HydraVPN as its one and only VPN protocol – it’s unique to Hotspot Shield, and there are not many details about how it works. It appears to be a secure proprietary security protocol, but we don’t know how secure it is exactly.

The VPN apps give no option to change protocols to more familiar ones like OpenVPN or IKEv2.

Screenshot of Hotspot Shield's settings menu

There was also a major security flaw discovered in February 2018 that allowed hackers to see your true location via your WiFi network name, but it was addressed and fixed. Read Hotspot Shield’s clarification of what happened.

Hotspot Shield gets the rest right, though, with AES-256 encryption (it also uses AES-128), a VPN kill switch, and protection against IPv6 and DNS leaks. Here are the results from our leak test (we test from London, so you can see that it is effectively hiding our IP address):

Hotspot Shield Leak Test Results

Hotspot Shield leak test results using browserleaks.com

As an added plus, Hotspot Shield provides real-time malware protection which performed well in recent tests by AV-TEST.

Ease of Use

Very simple apps with fast setup

How to Install & Set Up Hotspot Shield

Hotspot Shield’s VPN apps are pretty easy to use and a new update to the Windows app makes for an even sleeker experience.

Expert users may well be left wanting, though, since there are so few advanced VPN settings or options to play around with.

Browser Extensions

Screenshot of Hotspot Shield Chrome Extension

Hotspot Shield’s browser extension for Google Chrome is really easy to set up. Just go to the Chrome Web store, download the extension, log in and connect.

Customer Support

24/7 live chat support available

24/7 Live chat supportYes
Online ResourcesYes

Hotspot Shield’s around-the-clock live chat support is by far the best way to get your queries addressed and problems solved. Responses are well-informed and timely.

You can only access live chat through the app, though, which means that those with queries before they buy will struggle to get an answer.

Hotspot Shield’s email support form is quite limited, with some queries restricted to premium subscribers. The knowledge base and FAQs, while nice to have, are also very basic when compared to other top-tier VPN providers.

Pricing & Deals

Great value for money on the three-year plan

Hotspot Shield Coupon

Hotspot Shield Pricing Plan

Hotspot Shield is fairly cheap, especially if you opt for a longer VPN plan.

While a 12-month plan is priced at a moderate $7.99 per month, Hotspot Shield’s three-year plan costs just $2.99 per month – a very competitive price.

If you want to pay on a month-to-month basis, Hotspot Shield costs $12.99.

There is a free version of Hotspot Shield, but it comes with too many restrictions and we wouldn’t recommend it due past user privacy controversies.

You can pay for Hotspot Shield using the following methods:

  • Major credit and debit cards
  • PayPal

You can’t pay using more privacy-friendly methods such as Bitcoin or other cryptocurrencies, and there’s no option to pay using international methods like AliPay either.

Hotspot Shield provides a 45-day money-back guarantee, which is generous, but it does involve submitting a form for review. Whether you receive a refund or not is up to Hotspot Shield, so canceling before your plan ends is not exactly risk-free.

There’s a seven-day free trial, too, which allows you to test out the full-featured premium software without restrictions. You do have to submit your payment details, though.

The Bottom Line

Do We Recommend Hotspot Shield?

There’s a lot to like about Hotspot Shield: it’s one of the fastest VPNs we’ve ever tested, it has a sizable international server network, and it’s good for streaming and torrenting.

Our only reservations lie around past controversies surrounding the free app, plus Hotspot Shield’s lack of transparency regarding what protocol it uses. We still believe it’s a very good VPN, but these are the factors holding Hotspot Shield back from reaching even greater highs.

Alternatives to Hotspot Shield

IPVanish Logo

IPVanish

You won't find a safer, more trustworthy VPN than IPVanish. It's 100% no-logs and independently audited to prove as much, and its speed and reliability are a welcome bonus. Read IPVanish review

ExpressVPN Logo

ExpressVPN

Put-off by Hotspot Shield's lack of router coverage? ExpressVPN allows for installation at router level and much, much more. Read ExpressVPN review

About the Author


  • Simon Migliano Head of Research at Top10VPN

    Simon Migliano

    Simon leads our investigations into VPN safety and internet freedom research. His work has been featured on the BBC, CNet, Wired and The Financial Times. Read full bio

Top10VPN

You’ve read our expert review - read on for reviews from real users.

User Reviews for Hotspot Shield

5 reviews

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When a review is marked "Verified Customer" it means we've verified that the reviewer has had a genuine experience with the company.

Best Positive Review
 100% 

I Agree with you

I have used Hotspot Shield for many years and when tested against many of the big names it was always faster. I find it reliable and never need to use customer support anymore. It did not work well in China when I last tried to use it there.

Best Critical Review
 60% 

Works great, but with quirks.

Verified Customer

The VPN functionality works as it should, but there are a few quirks that appear now and then, and some that have been around since I signed up. On Android 8.1.0, and prior versions: i) Despite the the fact that I have it set not to auto start on reboot, it does so. ii) The app continually restarts no matter that I quit it. I have to terminate it in Android settings. iii) When I do start it, even though I set it to auto turn-on with unsecured and secured wi-fi, and even mobile networks, it does not do so - I have to start the connection manually. I reported these three problems when I signed up, and just gave up waiting for them to be fixed. On Windows 10: i) Occasional cases where response times are awful, but I've never reported these; ii) A current problem from the latest version update, which I've reported as a bug, where the App auto starts and auto turns on even though all settings are contrary to that requirement. But, overall good enough and I stick with it.

Showing 3 out of 3 reviews
  1.  100% 

    Always dependable!

    Verified Customer

    When I was living in Mexico I remember that I was always blocked out of certain American radio stations and apps, like Tune In, but my nephew told me about Hotspot Shield, and ever since I started using it, it worked to bypass the international restrictions. I also liked how user friendly it is, and how it works silently in the background, without slowing down my laptop.

  2.  80% 

    Good but not always fast enough

    Verified Customer

    I use hotspot shield for several years now, on occasion when certain website is blocked or of I want to see news from another country but it's only locally available. And finally I use it as a privacy shield. The only thing that I would like to improve is speed. Some servers are very slow, epsecially if you want to watch a video and not just read, thus making it unusable in those situations. Other than that is great.

  3.  100% 

    Good product

    Verified Customer

    Love how it works. Super easy and quick. Sometimes you get lucky and Netflix can work for other countries.